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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Complaints Summary

    • 461 total complaints in the last 3 years.
    • 174 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 28, 2023, I handed over $50,000 to the teller at Santander Bank in ************. She counted the money and confirmed that she had received $50,000. However, after I left the counter for about half hour, the teller came back and told me that there is $3,000 shortage.So far, Santander did not provide any investigation evidence to show where that $3,000. In stead, they just took $3000 directly from my checking account. This is to request detailed investigation report with evidence to show that the shortage of the $3,000 is due to the teller's counting error. Otherwise, they should return the $3000 which they took from my checking account without my authorization.

      Customer Answer

      Date: 11/18/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 02/08/2024

      We've responded to the customer on 2/8/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a customer at ********************** for ** years without any incidents. For no explained reason, they decided to close my account from one day to the next. They were supposed to send me back my remaining balance in the account. They say that they sent it by mail and it was cashed. I am asking that they provide the front and back of the check, so I can see who cashed it and file a police report. This is going on for over a month and still haven't gotten anything from them. I want the full $3,034.45.

      Customer Answer

      Date: 11/13/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 12/20/2023

      We've responded to the customer on 12/20/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:10/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is more than a month I have closed by two bank accounts with bank over the phone. They have closed my bank accounts and removed balance amounts But I haven't yet received my balance of $2.2K. I have contacted them twice but not yet received any update. My reference number is *******. I have also emailed them at ******************************************* But no result.

      Customer Answer

      Date: 11/10/2023

      The business did not solved my complaint. 

      Business Response

      Date: 11/28/2023

      We've responded to the customer on 11/22/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 12/06/2023

      Better Business Bureau:

      The business has given me too much hard time. After contacting them several times at last I got some proper response from them in reference to complaint #********. BBB should penalize such bad businesses because they do not provide any security or safety of funds to account holders by getting sign on very complex terms and conditions agreements. Santander is the worst business. In future I will never use this bank. They are just making fool to account holders and are very rude. They do not provide option to do complain about their staff who misbehave with customers.

      Regards,

      ***************************************

    • Initial Complaint

      Date:10/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a victim of fraud and this bank did not protect me from the fraud. No flags to alert me it was not a legitimate merchant.

      Business Response

      Date: 11/10/2023

      We've responded to the customer on 11/10/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:10/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've made multiple attempts to contact my branch both via phone and email regarding the closure of a business account. Two months ago, they began charging $15 monthly for an account I rarely use for business. Unfortunately, I've received no replies to my emails. Additionally, the branch's phone number seems to be out of service, and I've experienced lengthy waits on the main customer care line without resolution. I kindly request the immediate closure of the business account. Meanwhile, I've initiated a transfer of the remaining balance to another account, but I'm facing authentication issues with the online banking service.

      Business Response

      Date: 11/20/2023

      We've responded to the customer on 11/20/23 via email. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:10/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/10/23, a debit of $4613.01 appeared on my Santander Bank personal on-line account for a card purchase from *************** ******** Tr in addition to a $184.52 International transaction fee. The withdrawal is fraud given that I have never had dealings with this institution in ********. $4797.53 was debited from my account, however I received provisional credit for the amount on 7/14/23 after complaining to the ************** of Santander Bank. I received a letter dated 7/17/23 stating that they would investigate.On 10/6/23, $4797.53 was again debited from my account. I called the ************** at ************ and was told that I allegedly received a text message on my phone on 7/6/23 and that I answered Y to approving this expense. I did not receive such a text and therefore obviously did not respond Y. I called the ************** on 10/6/23 and again on 10/13/23 after receiving no updates. I filed complaint #*******. A letter I received from the bank dated 9/29/23 states:Our investigation has determined that no error occurred: As a result of inconsistencies identified between your account activity and/or the documentation provided. We will debit the provisional credit previously applied. You have the right to request the documents used to make this determination. Upon request, we will promptly provide copies of those documents. I requested all records on the phone call with the ************** on 10/13/23. I WAS TOLD THAT SANTANDER IS NOT ABLE TO PRESENT ME WITH THE ORIGINAL TEXT MESSAGE FROM 7/6/23 AND THEREFORE HAS NO EVIDENCE OF MY APPROVAL OF THE TRANSACTION. I was told that a manager would call me within 48 hours. As of 10/22/2023 I had received no phone call nor documents from Santander Bank. I called the ************** on 10/23/23 and was told me that the complaint had been registered. I was told the documents used to make this determination would be provided. As of 10/26/23 I have not received these documents.

      Business Response

      Date: 01/08/2024

      We've responded to the customer on 1/8/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 01/09/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:10/25/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ************************* am liable for debt with Santander Consumer ********, I don't have contract with Santander, they did not provide me with original contract as I requested.

      Business Response

      Date: 10/25/2023

      This complaint does not refer to Santander Bank. This complaint is in regard to an auto loan which is handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.

      Customer Answer

      Date: 10/25/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:10/20/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      no calls i have tried CS nothing no english not asking legal advice my daughter almost 18 has an account there ex husband is elderly stroke this week i want to add my name to her accpount i know i was told he has to come in. he cant now and i hope i dont have to get court order. i will if i must but if my 17 almost 18 year old can say Add my mom can that be done and with what id?please help by email no one will help not asking legal advice

      Business Response

      Date: 11/08/2023

      We've responded to the customer on 11/8/23 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:10/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account Name: ********************** N.A Amount: $25196 Date Opened: 6/28/2023Acct # ******XXXXXX8546 The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 USC 168i(15) the credit bureaus have to modify or delete account that are not reporting accurately. According to 15 USC ****b(1) the credit bureaus dont have no written permission According to 15 USC **** have the right to privacy According to 15 USC 168s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate .(B) Reporting information after notice and confirmation of errors According to 15 USC **** I have the right to privacy According to 15 USC ****s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.(B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. The credit bureaus have no respect for the laws.Someone needs to hold them accountable for this.

      Business Response

      Date: 11/22/2023

      We've responded to the customer on 11/22/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:10/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *****************************, and his wife *****, were the owners of Account # **********. In February 2023, the ******** deposited a check from ****************** in the amount of $78,870.22 into the account. The account was subsequently frozen. At one point, the funds appeared to be available in the account but could not be withdrawn. On March 17, 2023, Santander's fraud operations issued a letter stating that the funds had been debited from the account and ****************** was informed that the funds had been returned to Allstate. Allstate never received the funds. Rather, Allstate confirmed that the check was cashed. Santander has refused to provide additional information regarding the current location of the funds. Santander must locate the funds and return them to Allstate without further delay.

      Business Response

      Date: 12/11/2023

      We've responded to the customer on 12/11/23 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    Santander Bank is NOT a BBB Accredited Business.

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