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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Complaints Summary

    • 462 total complaints in the last 3 years.
    • 174 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit report contains a false SANTANDER discrepancy that needs to be removed. I sent them letters demonstrating errors on my credit report, and I have receipt numbers **** **** **** **** **** 54. I wrote them a letter on 08/18/2023, but I never heard back, and this account is harming my credit rating. If they don't reply, I'll launch a lawsuit.

      Business Response

      Date: 10/02/2023

      This is not a Santander Bank complaint. Please forward the complaint to Santander Consumer who handles Auto loans.

    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my balance through a Chase issued check (I refinanced my home to pay off my bills and ***** preprinted the check with an overpayment of $1,046.29) which was applied on 8/11/23 to my Santander account. On 8/12/23 I phoned Santander Bank asking the overage be mailed to me. I was told a check would be mailed in 10 business days. On 8/22/23 I contacted Santander again that I had not received a check - they issued me a reference number - ******* - that they were reviewing my request. On 9/11/23 I phoned Santander again that I still have not received my check. They said it was probably lost in the mail and would re-issue another check and it would be mailed 4 to 7 business days. Another Inquiry #******* was given to me on this phone call. On 9/18/23 I contacted Santander Bank again that I still havent received my check. I demanded to speak to a supervisor - whose name was ********. She informed me that a stop payment has to be made on the first check and the bank had until 9/19/23 as a deadline - then they would reissue another check, and that I had to wait another 10 days for mailing. To date I have not received my refund of $1,046.29 I feel I have been given the run around and they have no plans to give me my money! Please help me.

      Customer Answer

      Date: 10/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:09/24/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Santander car loan a couple years ago that ended up getting defaulted. This was at the same time the Santander class action lawsuit took place which I was included in and received a $200 check in the mail for it. The lawsuit claimed that Santander is required legally to forgive all loans covered in the lawsuit, which mine is. Yet despite this they have sent my loan to credit collections in the amount of $5,121 which is false and needs to be removed immediately.

      Business Response

      Date: 09/25/2023

      This is not a Santander Bank complaint. Please forward the complaint to Santander Consumer who handles Auto loans.

      Customer Answer

      Date: 09/25/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Ashraf

       

       

    • Initial Complaint

      Date:09/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a current auto loan through ***************** They are refusing to accept principal only payments towards the loan. This action violates the terms of the loan contract that states no penalties for paying off the loan early. The monthly statement even says I need to call **************** to have my principal payments applied as such. When calling **************** Im told no payments can be applied to principal only and every payment is subject to interest. **************** has in fact charged me interest on every payment including payments for principal only. **************** needs to honor the terms of their contracts and payment options and apply any payments for principal only to the principal payment without a penalty of an interest payment.

      Business Response

      Date: 09/26/2023

      his is not a Santander Bank complaint. Please forward the complaint to Santander Consumer who handles Auto loans.

    • Initial Complaint

      Date:09/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My stepson notified his mother that he had received a debit card for an overpayment made in my car...he was the co-signer. I never received the card. I contacted the company twice now. First time they said they would cancel the first card and issue another one. Today they have no clue what is going on.

      Business Response

      Date: 09/20/2023

      Hello,

       

      This customers issue is with Santander Bank. This goes to our Santander Bank partners.

       

       

      Thank you ,

      Business Response

      Date: 09/21/2023

      This is not a Santander Bank complaint. Please forward the complaint to Santander Consumer who handles Auto loans.

      Customer Answer

      Date: 09/21/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:09/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account Name : CHRYSLER CAPITAL Amount: $13594 Date Opened: 3/11/2022 Account # *****************According to 15 USC 168i(15) the credit bureaus have to modify or delete account that are not reporting accurately. According to 15 USC ****b(1) the credit bureaus dont have no written permission According to 15 USC **** have the right to privacy According to 15 USC 168s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate .(B) Reporting information after notice and confirmation of errors According to 15 USC **** I have the right to privacy According to 15 USC ****s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.(B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. The credit bureaus have no respect for the laws.Someone needs to hold them accountable for this.

      Business Response

      Date: 09/26/2023

      This is not a Santander Bank complaint. Please forward the complaint to Santander Consumer who handles Auto loans.

    • Initial Complaint

      Date:09/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from a dealership and Santander Bank didnt get the title for the car and Im not able to put a tag or pay taxes leaving me unable to drive the vehicle. *** contacted Santander Bank continuously about the situation and was told that the dealership had up until a year to submit the title which was not true they had 45 days according to the **** I have asked to be released from the loan since Im unable to use the vehicle and was told no. I need help getting out of this situation because its causing me problems with trying to buy a car that has a title and can be registered.

      Business Response

      Date: 09/21/2023

      This is not a Santander Bank complaint. Please forward the complaint to Santander Consumer who handles Auto loans.

    • Initial Complaint

      Date:09/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wrote two checks against my checking account. On Sept 12 they did not show as posted to my account. On the morning of Sept 13 they show as paid even though they put my account negative. I was also charged two insufficient funds fees, one for each check. I had already received a wire into my account that day (Sept 13) which covered most of the amount needed, but I was short the full amount. I quickly wired additional funds and deposited additional funds to more than cover both checks. I also called the branch to discuss the two checks with them and to notify them that I had deposited more than enough funds to cover both those checks. The bank representative reassured me that the checks were showing as paid, and the would not be reversed since I had more than enough funds to cover the checks. Throughout the day on Sept 13 each time I checked the account the funds were clear and available. On the morning of Sept 14 I checked the account and CONTRARY to what the bank representative had said, and CONTRARY to the funds that were available in the account, the bank had reversed the two paid checks, and returned them unpaid. There was zero transparency about what was happening in the account. And there was no reason for the checks to be returned, when there was sufficient funds.

      Business Response

      Date: 10/05/2023

      We've responded to the customer on 10/5/23 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:09/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a number of fraudulent transactions on my bank account number ********** through GrubHub in ********. There remains two amounts $37.02 from 7/3 and $11.98 from 7/3 that have never been credited to my account. It appears that the letter I wrote on 8/14 following up on the issue has been ignored. I do not live in ********. I've never been to ********. I do not know anyone from ********. This is money that was taken from my Social Security check and needs to be returned.

      Business Response

      Date: 10/05/2023

      We've responded to the customer on 10/5/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:09/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit report contains a false SANTANDER discrepancy that needs to be removed. I sent them letters demonstrating errors on my credit report, and I have receipt numbers **** **** **** **** **** 45. I wrote them a letter on 06-07-2023, but I never heard back, and this account is harming my credit rating. If they don't reply, I'll launch a lawsuit.

      Business Response

      Date: 09/12/2023

      This is not a Santander Bank complaint. Please send the complaint to Santander Consumer who handles Auto loans.

    Santander Bank is NOT a BBB Accredited Business.

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