Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander Bank

  587 Cabot St Beverly, MA 01915-2509

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

• 

  Banco de Santander S.A.

  45 E 53rd St New York, NY 10022

• 

  Santander

  2285 W Coutyline Rd Jackson, NJ 08527

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to Santander's online instructions, I opened a checking account in December 2024. According to their online advertisement, I will receive a $400 bonus if I directly deposit $5,000 within 90 days. Santander's online information does not indicate that this promotion is only for new customers. In addition, I called Ms. ******* at ************** on December 20, 2024 to confirm this promotion and was told that I only need to keep the funds in the account until February 28, 2025, and the $400 bonus will be credited to my account at the end of March 2025 (Ref.#********).Despite all requirements being met, Santander has not yet fulfilled its promise to issue the bonus. They have also created a new website for this promotion and added an additional new customer requirement. However, this was not the original requirement. They are trying to use this clause to deny the ******** recent years, Santander has been found to have engaged in many dishonest practices, such as providing false information on the Money Market Saving's rate, etc. We would appreciate your assistance in investigating this matter.Sincerely,******* **

  

  Business Response

  Date: 05/27/2025

  Tell us wThank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone 855-726-6100hy here...

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So a deer had hit my brand new car, I took payment from my insurance company so I could use the money for my sales tax and to get it fixed by my step Dad, progressive had written the check to me and Santander. I didnt realize so I signed it and took it to my bank. There they told me I couldnt because it was in Santanders name also. So I go home call them they tell me to mail the check to this specific address then they would endorse it and send it back to me. It wa for *****. So Im waiting and waiting for my check to come back then they call me and say they are keeping the check to add to my total amount owed. A attorney friend said she never heard of this happening and for me to ask them for proof in our agreement they can keep it. I told them that yeat nothing now Im letting the car go repo for them doing this to me. They are wrong in this west

  

  Business Response

  Date: 05/23/2025

  We have confirmed this complaint should be responded to by Santander Consumer, our auto division as it is in regard to an auto loan. Please forward complaint to Santander Consumer for a response.
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a charge had occurred on my debit card 10/29/24 for $900 to an interior designer in **. I contacted the bank and told them that this charge was fraud. They "investigated the claim" and simply sent me a letter stating my claim had been denied after they originally charged my funds back. I asked for proof of investigating, and all I got was "I sell furniture's" as a business description and they took the 900 back. I contacted the seller ****** ****** **************** They told me themselves that they don't even deal with amounts that small, there is no charge from my card or any billing info under my name. They design yachts, mansions etc. The owner also told me that they do not do online purchases, in person only. I told the branch manager this, provided them with this and the company owners personal cell number. I also proved to Santander that my email address was wrong, the shipping address was wrong, and my IP address was wrong at the time of purchase. I received another letter stating that I was still denied a second time for my claim after reopening. I called Santander asking for new evidence on my 2nd denied claim and I received the same documents as the original investigation with the seller stating "I sell furniture's." I called Santander again looking for answers, the woman I talked to basically told me once a claim is denied, its final. In disbelief I asked to speak to the head of the investigative service they use, which they assured me was not possible. At this point the people at Santander cant help me or give me any info at all besides telling me to file a police report over and over again to get me to go away. When I tried to do so after the bank essentially stonewalled me, the police said its going to be closed because cases like this are almost impossible. I did a better job at investigating, than a major bank can. I still don't have answers, I am still out $900, and they still can't provide me with any real evidence.

  

  Business Response

  Date: 05/22/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

  Customer Answer

  Date: 05/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** Berkeley

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with **************** . i dont not have a contract with **************** . they did not provide me with original contract as requested in accordance with ***** regulations

  

  Business Response

  Date: 05/21/2025

   We have confirmed this complaint should be responded to by Santander Consumer, our auto division as it is in regard to an auto loan. Please forward complaint to Santander Consumer for a response.
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple weeks ago I visited a Santander *** machine, in **************, ** and withdrew some funds from my checking account. A few of the bills were torn and one $20.00 bill was torn such that the first 2 characters of the bill were missing. It was quite a large piece of the bill missing. I set the bill aside in my wallet intending to go into the bank to exchange it. Upon doing so, I was told that it was their policy to not take bills that are missing 2 characters of the serial number, to which I replied that you dispensed this bill to me! So, they literally 'pass the ****** They said I had to call the number on the back of my card, which I did and was told that I would have to go to a government website to exchange the bill. After hearing this I returned to the bank and asked to speak with a manager. I was told by her that it is their policy and that the *** is serviced by ******. Again passing the ***** Now, I am stuck with a bill that I cannot transact. They should not be allowed to do this. I should have been able to exchange it in the bank.

  

  Business Response

  Date: 05/21/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #***** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am eligible and met the requirements for $400 Welcome Bonus when opening a new checking account. The bank refused to accept my initial payroll direct deposit and forced me to deposit a physical payroll check. This had been brought up to the bank at the time and I was informed that I would still be eligible for the bonus due to this being a Santander system error. When it came time for Santander to deposit the $400 welcome bonus they refused citing the first check deposit not meeting their requirements. It appears that Santander was setting me up to fail to meet the requirements from the outset of opening my account.

  

  Business Response

  Date: 05/20/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Santander has locked me out of my bank account.Repeated entries of what my password could be don't work, and also Santander is saying I have already used my allowance of OTPs and did not let me enter in the correct one once I received it. I require access to my bank account online

  

  Business Response

  Date: 05/20/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to established a bank account with *********** via my ******* account a week ago. I sent money as instructed by the app, but my account shows none of the $30,000, and its been frozen. This is unusual since our credit score is in the 800s, and we followed all the policies to open the ***** I called OpenBank this morning, but they gave me conflicting excuses. My money is not unavailable in either their account or the **************** account where it originated. ******** also stated it would take several business days or weeks to finish an investigation on this account. Ive never been investigated for anything. I hold security clearance and am an upstanding citizen. I want to open the account or have my money refunded ASAP. I also have serious reservations about ******* wireless having an affiliation with this institution. ***********.

  

  Business Response

  Date: 05/20/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #CMP-7381 for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I cant confirm that this has been resolved. We do not have all our money back. We deposited $29,000 & have only been returned $6000.
  
  Our account has been closed and we are still awaiting the return of the remainder of our funds.
  
  So no, its not resolved to our satisfaction.
  

  
  

  

  Business Response

  Date: 06/04/2025

  Thank you for replying to our response.
  
  The customer was responded to by telephone on 5/22/25 with instructions to retrieve the $23,000.00.

• Initial Complaint

  Date:05/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB states that my previous complaint #******** has been closed. I did not receive any request for confirmation from BBB prior to this.I am writing to formally express my disappointment and frustration with the way my credit card dispute has been handled regarding a canceled airline ticket purchase. I used my Santander credit card to purchase two one-way flight tickets from *************** at the total cost of $578.18. On the day of travel, I was unable to check in and discovered that the airline had canceled my booking without my knowledge or consent. I immediately contacted the airline by phone and in person at the airport, but no resolution was provided. As a result, I had to purchase new last-minute tickets at additional cost. I submitted this dispute to Santander on three separate occasions. The dispute numbers are #*******, #**********, #*******. Each time, I provided documentation including the booking confirmation, cancellation notice, and my correspondence with the airline. However, all three disputes were denied with the explanation that the transaction was "authorized". While I do not dispute that I authorized the original payment, the issue is that the service was never delivered. Failing to receive the purchased service is a valid reason for a dispute under consumer protection policies. By focusing solely on the fact that the payment was authorized, and disregarding the fact that the service was never rendered, Santander has failed to protect me as a cardholder. Because I received no support through the dispute process, I was forced to take legal action against the airline in small claims court. That case has since been paused due to the airline's bankruptcy, and I was never notified of the opportunity to submit a claim in the bankruptcy proceedings. This experience has caused significant financial and emotional strain. I am extremely disappointed that Santander has allowed this issue to remain unresolved despite multiple attempts to present my case.

  

  Business Response

  Date: 05/16/2025

  This is a duplicate of Case 23272547. The bank will contact the customer by phone directly. 

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23336473. 

  I do not accept Santander’s response because my issue remains unresolved, and their handling of this dispute has been unacceptable from the beginning.
  
  The original problem involved a charge for a service that was never provided. I filed three separate disputes with Santander. Each time, I had to call their hotline first, and only after the call was I told to submit documents separately by email. There was no direct online dispute portal, no document upload tool, and no way to track the case. This made the process extremely inconvenient and inefficient, especially when compared to other credit card companies.
  
  On each occasion, I had to speak with representatives who had heavy accents and poor English communication. This made it difficult to clearly explain my case and added more stress to an already frustrating situation. The entire system felt outdated and not built to support customers effectively.
  
  Despite clearly stating that the issue was “service not rendered,” Santander’s only response was to send me a physical letter saying the transaction was authorized. There was no indication that they had reviewed any of the details I provided, and they never addressed the actual problem.
  
  When I filed my first complaint through the Better Business Bureau, Santander representative Marisa asked me to send all of my documentation again by email, which I did. After that, they never followed up for the next two weeks. Then, BBB case was automatically marked as closed. This happened not because I confirmed resolution, but because I was never given a response to reply to.
  
  Later, I filed a second BBB complaint. This time, Marisa sent me an email asking me to call her. I did, and was told verbally that the case had been reviewed again and that the outcome was unchanged. However, there was no written explanation, no summary of what was reviewed, and no proof that the documents I submitted were ever taken into account. If a conclusion had already been reached, they never informed me proactively, which is unacceptable.
  
  Before turning to Santander, I had already filed this case with Small Claims Court. Unfortunately, the merchant, Spirit Airlines, filed for bankruptcy and the process was paused. That was the only reason I returned to the credit card company for help. However, instead of protecting me as a consumer, Santander accepted the merchant’s position without question. They relied on a generic cancellation email with no supporting evidence on who made the cancellation, while ignoring all the documentation I provided as a long-time customer.
  
  I have been a Santander customer since 2018, using their banking and later on the credit card services. After this incident, I closed all of my accounts. The way they handled this case, with poor communication, lack of transparency, outdated systems, and complete disregard for customer protection—destroyed my trust entirely. I have no regrets about leaving this bank behind.

  

  Business Response

  Date: 05/20/2025

  Thank you for forwarding this complaint to us.
  
  We are carefully reviewing the concerns and an Executive Office Advocate has been assigned to the case and has already reached out the customer directly. 
  
  The customer may contact us for further information:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone 855-726-6100

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23336473.

  Thank you for the update. While I acknowledge that Santander has contacted me and stated they would follow up, no final conclusion has been provided as of now, and the issue remains unresolved.
  
  
  I have not received any resolution or consumer protection regarding this dispute, which involves a business potentially committing service-related fraud. As a consumer, I am still left without the service I paid for and no proper support from the credit card company.
  
  
  Please note that Santander only contacted me via phone, and no written summary or documentation has been provided regarding the status of my case. For this reason, I currently do not have any attachments or written records to submit as part of this response.
  
  
  Since BBB requires a reply within the stated timeline, I am submitting this to reaffirm that I do not accept the current business response, and I will continue to maintain my position as outlined in my original complaint.
  
  
  I hope that by keeping this case open, Santander will be encouraged to follow up with a written explanation or resolution. I remain open to communication, but only if it includes proper documentation and a clear outcome.
  
  Regards,
  

  Cathy Kwong

  
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 06/13/2025

  The customer was responded to by telephone on June 13, 2025

  Customer Answer

  Date: 06/15/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23336473.

  I remain extremely dissatisfied with how Santander has handled my case. The issue remains fully unresolved.

  Despite my repeated complaints that this transaction involved clear business fraud — I paid for a service that was never rendered — the bank continues to side with the merchant. I have already taken this issue to small claims court, submitted extensive documentation, and even shared with Santander multiple similar cases from other victims online. Still, they continue to question whether I personally cancelled my own flight, which is completely unreasonable.
  
  If I had truly cancelled my flight, there would be no financial benefit for me — I would not have received a refund. Why would I voluntarily cancel and then pay significantly more to repurchase the same-day, same-destination flight with another airline at a higher price? Why would I spend additional money and time to file a small claims case? Why would I continue to search for and gather stories from other victims on Reddit and various online forums? None of this makes any logical sense if I had simply cancelled my own flight.
  
  Throughout the entire process, Santander only assigned a representative to call me and verbally state that they could not help. I have already spoken with them multiple times, but every single call simply repeated the same scripted explanation over and over again without any meaningful progress or new information. At this point, continuing these phone conversations is a complete waste of my time, because no matter how many times they contact me, nothing ever changes.
  
  Instead of protecting their consumer, Santander has continued to disregard all the evidence, blindly accept the merchant’s weak documentation, and dismiss the facts. This entire experience has been extremely frustrating and disappointing. Frankly, I deeply regret not closing my accounts with Santander much earlier. I would strongly advise others to avoid using Santander for any financial services.
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the daughter and executrix of my father ****** ******************* We have provided Santander bank ALL documents to show executor appointment and probate and requested ****** B HenneJrs account be closed so we can transfer the funds to **************** estate account. We provided the documentation on 4/18/2025 in person. Santander is unwilling to resolve the issue. States only 2 people in the country handle bereavement accounts and it could now be *****, or more days when initially it was 2 weeks. They will not provide a contact for the department and will not check on anything until 30 or more days pass. We are unable to pay the estate bills without it. No contacts, no ability to follow up with supervisors or main corporate can be provided to us per Santander. We need the account released. We have documentation and have supplied to Santanders all documentation to complete closing out the account.Please help if possible. As of today they say 30 or more days, they are short staffed and cannot give a time frame at all. We would like the process completed asap so we can complete his estate and pay estate bills. We are also unemployed and cannot pay his estate bills and our own bills. There is a hardship issue that we have.

  

  Business Response

  Date: 05/14/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************