Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander Bank

  587 Cabot St Beverly, MA 01915-2509

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

• 

  Banco de Santander S.A.

  45 E 53rd St New York, NY 10022

• 

  Santander

  2285 W Coutyline Rd Jackson, NJ 08527

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** is a Division of Santander Bank. They created this Digital online high yield savings account product last year apparently which has a lot of glitches. I opened my account on or around March 10, 2025 because they had a Savings account paying 4.40% at the time. I put quite a bit of money into that account which I don't want to make public. Last week on Wednesday, 4/7/2025 I called them up because I was unable to change my new phone number online myself. One of their **** changed it for me and ever since then I have not been able to get into my account with my sign on. They've tried troubleshooting going through the steps every day for the past 6 days and I still cannot access my funds! There are No Branches, No ATM cards and the **** cannot view my account. I opened the account by wiring funds to the account and the only way to access your money is wiring money in & out of your account. They said they cannot close my account by wiring my account balance. I need help in getting my funds out of this ************ account.

  

  Business Response

  Date: 05/13/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #CMP-7036 for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

  Customer Answer

  Date: 05/14/2025

  Although I had to put in a Complaint with the BBB, Santander Bank has resolved the technical issue on my account. I am satisfied,  however as I stated to the Executive Office my concern that it should not have taken a week (not counting the weekend was still at least 5 days) for me to be able to get access to my Bank account. Their response was that they will work with their Tech Team on training them to resolve these issues in a timely manner to ensure Customers have access to their funds.
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4 I representative for my bank Santander bank. Let me know that there has been fraud committed on my account and that it was gonna lose my debit card and issue me another one would happen is someone charged $90.05 times on the same day at a Lowes in ************ I never go to ************. I did not make these charges. I had my bank card at my possession on the same day that the fraud occurred and made a small payment on that same day. did not make these purchases. My bank said that they did an investigation and someone made the payment with Apple Pay they search my phone in and outto see that I did not have Apple Pay. I have an android phone but they still decline. I went to the bank a second time and spoke to a representative in charge and they looked at the account they said that its definitely fraud to make $90.05 times on the same day at the same place didnt make any sense. **** in the fraud department still refused to return my money. I have a small Social Security check and I need my money. *** had this account for a long time. I believe they should trust the fact that I did not make these payments. please help me to recover my money. I need it badly. The amount is $360 at this time. ***** put one payment back I believe they knew it was fraud. They did the same when intercepted a check in the mail of mine and they saw that someone deposited in a totally different bank so they stole it was $213 they refused to give my money back please help.

  

  Business Response

  Date: 05/13/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 11/23/2024 Amount paid to the company/bank: $1,112.00 What did the company promise? Last attempt to receive the credit: 04/03/25. I contacted the ******************* and spoke with Esmerlin. Case No. **********. It never materialized. I kept receiving the same letters with the same information and no consistency!What is the nature of the dispute? It was used at ***********, ************************************* (Time: 5:05 a.m.). I was sleeping and had the *** card with me the whole time. I also live near the branch: ************************************************************************************************************, 5 minutes from my house. When I spoke with ****** ****, I told her, it doesn't make sense for me to go there at that time to withdraw that money."Has the company attempted to resolve the issue? I have tried many times. I started with customer service and opened a dispute. I went to the branch and spoke with ****** **** and ********* ****, with NEGATIVE results. I attached copies for verification.The disputes department (SANTANDER BANK) never responded to the letter sent by the DIVISION OF CONSUMER PROTECTION on February 13, 2025. The last call I made with a representative of said bank was on April 7, 2025; I spoke with ****** ** on two occasions.Thank you for your time.******* E. *****

  

  Business Response

  Date: 05/13/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple bank accounts with this bank. The issue is my credit card. They cancelled my credit card without any notice and for no reason. I am unable to use my credit card and have transactions pending that will not go through. This might sound trivial but I am a disabled senior citizen who relies heavily on online banking for deliveries of medical supplies and medications. A delay could have grave consequences. This resolves around a payment of $829 which I recently paid a few days ago with my card and on time. I paid for it, they are responsible for directing the payment to themselves. Somebody within their system fouled it up. This is an internal error, not my fault, and no reason in the world for this mistake, not on my part but theirs. Now I have to wait for the card to be reinstated, again, through no fault of my own. I always pay my credit card on time. They made the mistake and now i have to wait for it to be reinstated. Maybe not so serious if the first time, but it is not the first time. Last time they made the mistake, I had to wait months for the card to be reinstated, again not my fault. Another time I had some funds coming in for deposit, they messed up again and I had to wait and reapply for funds that were supposed to be deposited directly. This took me hours and effort to resolve. None of this is my fault and I am getting penalized. I want this card reinstated ASAP and for no reoccurances of this nature again. The cannot even give me a credible reason for this negligence.

  

  Business Response

  Date: 05/05/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

• Initial Complaint

  Date:05/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have owned a checking account with ******************** for over 8 years and use the account for all our expenses. On April 30, Santander froze our personal account without any contact prior. When our payments stopped going through we called them to find out that they had deemed a wire to our business account suspicious. As a result they froze the business account and, for some inexplicable reason, our personal account as well. Upon calling them several times and after visiting a branch office they have yet to tell me why they are holding over 10 times the amount in my personal account frozen for a wire to the business account, which can be readily explained. The lack of communication and Santanders disregard for the angst and frustration they have caused us personally is shocking and very disturbing. Even if they had an issue with a wire, they ought to have called me to explain what they were doing, and ensured that they werent totally disrupting our lives while they are taking their sweet time to assess. Blocking a commensurate amount rather than everything would have been the least they could do. This experience shows how little they care for their longstanding customers. Extremely disappointed.

  

  Business Response

  Date: 05/05/2025

  Tell us why Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone 855-726-6100here...

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Santander has not assisted me with adequately with this matter. I call them every day and receive the same platitudes. I am being told that they need to wait for communication from the sending bank overseas regarding the wire sent to the business account. As to why they have blocked my personal account in the interim they have no rational answer! They have clearly made an error in blocking my personal account and refuse to admit it or redress the issues. In the worst case, if the wire to the business account was incorrectly completed by the sending bank, it is their problem, and not the account holder's. Even if that wire does need to reversed or redone, why on earth do they have to block not just the business account where the wire was sent but also the personal account of a person? Very unfair but absolutely unjustifiable. As a longstanding customer, ******************** ought to apologize to me for the distress they have caused me and my family. Somehow I doubt they care or will do anything 
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 05/06/2025

  Thank you for forwarding this complaint to us.
  
  We are carefully reviewing the concerns and an Executive Office Advocate has been assigned to the case and has already reached out the customer directly. 
  
  The customer may contact us for further information:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In sept of 24 my family was affected by hurricane *****. We was without water,electricity and minimal damage to our property, so we drove around ************************ to find a place to lay our head! I finally found a 3rd party site that i never heard before called Reservation Desk. We booked the room, got to the hotel for them to tell us that they had no rooms. I called the 3rd party to tell them what happened they kept telling me Im canceling,but Im telling them that we didnt receive the service! I just disputed x 2 w my bank,because they refused to give me my money back. My bank keep giving me the credit and taking it back as I spoke with several supervisors with Santander bank from the dispute department for hours at a time as well as doing SEVERAL conference calls with the bank and the 3rd party! I had to end up doing my own investigation to get these emails as i provided them w the emails as well. I called reservation desk at least 50 to 100 times for them to keep giving me a runaround stating that theyre gonna give my money back 5 to 10 business days or wait *************************************************************** and its very frustrating! A manager of the Bank ********** ***** sent me an email called me. I called her back. They left messages for her. They said she wasgonna call me back. She never called me back. I do feel like my Bank is supposed to fight for me and be an advocate for me to my money back reservation desk is a fraud. I believe they should not be operating at all. All I want is my money back. I believe I have been more than patience since September 2024 to keep getting the runaround from my bank and also for reservation desk.

  

  Business Response

  Date: 05/05/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case # ****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

• Initial Complaint

  Date:05/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Santander Bank has not correctly investigated my dispute case for $1143 Selfridges. I ordered an item dem the website selfridges. I ended up returning the item. The order was picked up via ***. Tracking number **********. The return was delivered. Selfridges sent me an email confirming that they received my return and will refund within 72hours. With all this proof, Santander still rewarded the merchant. Now I am out of the item AND my money. This is theft.

  

  Business Response

  Date: 05/05/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customer’s unique situation. The Santander Executive Office has opened Case #146495 for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone 855-726-6100

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23281280. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  Santander have not yet provided a resolution
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Tamara

  
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 05/06/2025

  Thank you for forwarding this complaint to us.
  
  We are carefully reviewing the concerns and an Executive Office Advocate has been assigned to the case and has already reached out the customer directly. 
  
  The customer may contact us for further information:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone 855-726-6100

  Customer Answer

  Date: 05/10/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23281280. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  i am awaiting the resolution of Santander investigation. Until then, I cannot agree with their resolution. Because nothing has been resolved as of yet

  
  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Tamara

  
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 06/12/2025

  The Bank responded to the customer by telephone on June 4, 2025.

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23281280. Please add your rejection comments below; if you do not provide any details, your complaint will be closed 

   

  Santander did not provide satisfactory service. They were very unresponsive to my emails. And my issue still remains unresolved

  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Tamara

  
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my disappointment and frustration with the way my credit card dispute has been handled regarding a canceled airline ticket purchase.I used my Santander credit card to purchase two one-way flight tickets from *************** at the total cost of #***.18. On the day of travel, I was unable to check in and discovered that the airline had canceled my booking without my knowledge or consent. I immediately contacted the airline by phone and in person at the airport, but no resolution was provided. As a result, I had to purchase new last-minute tickets at additional cost.I submitted this dispute to Santander on three separate occasions. The dispute numbers are #*******, #**********, #*******. Each time, I provided documentation including the booking confirmation, cancellation notice, and my correspondence with the airline. However, all three disputes were denied with the explanation that the transaction was "authorized".While I do not dispute that I authorized the original payment, the issue is that the service was never delivered. Failing to receive the purchased service is a valid reason for a dispute under consumer protection policies. By focusing solely on the fact that the payment was authorized, and disregarding the fact that the service was never rendered, Santander has failed to protect me as a cardholder.Because I received no support through the dispute process, I was forced to take legal action against the airline in small claims court. That case has since been paused due to the airline's bankruptcy, and I was never notified of the opportunity to submit a claim in the bankruptcy proceedings.This experience has caused significant financial and emotional strain. I am extremely disappointed that Santander has allowed this issue to remain unresolved despite multiple attempts to present my case.I respectfully request that this complaint be acknowledged, and that my dispute be re-evaluated due to no service was provided.

  

  Business Response

  Date: 05/01/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been waiting since dec 11 to receive my money from the bank account I closed the amount is40,000 and 297. The bank keeps giving me the run around and I asked them to direct deposit it anthey said they can't they keep making excuse after excuse can you please help me get my money direct deposited to my **************** account I've been waiting since December thank you for your time

  

  Business Response

  Date: 05/01/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customer’s unique situation. The Santander Executive Office has opened Case #CMP-6570 for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone 855-726-6100

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23270543. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB 

   I do not accept the response because I've been hearing the same thing over and over for 4 months it's all lies my account has been closed so there's nothing for them to investigate anymore they supposedly already sent 4 checks it's all lies I haven't received nothing I want my money direct deposited today thank you

   

  

  Business Response

  Date: 05/06/2025

  Thank you for forwarding this complaint to us.
  
  We are carefully reviewing the concerns and an Executive Office Advocate has been assigned to the case and has already reached out the customer directly. 
  
  The customer may contact us for further information:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone 855-726-6100

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23270543. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  

  I just wanted to add the reason I rejected the second response is because they lied they haven't contacted me one time since this all started they are just trying to prolong this matter even more they've been doing this same routine over and o et since Dec. 11 thank you 

  

  Business Response

  Date: 06/12/2025

  The Bank responded to the customer by telephone on May 27, 2025.

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23270543. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. I called the bank and they said they sent my 40,000 dollars back to the parke bank theydid this without my permission and I want my money back I'm sick and tired of this fraudulent bank can you plz help me

   

  
  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Tammy

  
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/8, I noticed there was a mobile deposit to my account which I did not make, given it was a mobile deposit and I did not make it clearly my account was hacked and I called Santander to advise of this and they basically could give me not information and that I would have to wait for it to clear to dispute it. In the meantime I researched myself and found out it was a loan company (come to find out it was fake) and they advised it was an error and I can send the money back through Cash App. I sent the money back and on 4/11 the check was returned saying "RETURN DEPOSITED ITEM Altered/Fictitious Item 0.00 |Checks icon-$430.44". I again called Santander to report this and they transferred me to the **************** where I filed ca complaint. On 4/12 I went to transfer money from one account to another and I was informed my accounts were blocked and my debit card was stopped due to the reporter. I was not made aware of this and I was going out of town the next day so I was quite frustrated. To date, I have yet to receive a letter from the bank or so much as a phone call. This is the forth (4th) time my account has been hit with fraud at this bank. Needless to say I have closed my accounts and moved to a more secure financial institution.

  

  Business Response

  Date: 04/29/2025

  Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.
  
  It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.
  
  Please feel free to contact us if you should have any questions or concerns during this process.
  
  How to contact us:
  Our office hours are Monday through Friday 8:00am to 6:00pm EST
  Phone ************

  Customer Answer

  Date: 04/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* **********