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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Complaints Summary

    • 461 total complaints in the last 3 years.
    • 173 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March of 2023 I was erroneously charged for an insurance premium that overdrawn my checking account. Subsequently I was informed that I would be able to leave the account in this status until I received the refund. That insurance company drug their feet for weeks and I was assured I would be alright during that time. Now in May 24th my checking account was charged off without any notice. I received 1 notice stating I may receive over draft fees (which never occured) however nothing on regard to this. Not even a warning or an email that it was completed. This is going to impact my credit, and I was given false information that is going to cost me money and negative credit remarks over less than $10 and I am very upset. In addition to all of this, I have made attempts to pay this money twice only to be told the amount is too low to make payments electronically or over the phone, showing me the company has no intentions of working with me. I attempt also to access my financial records with Santander however due to the account being closed without my knowledge I had no opportunity to gather my evidence or to check my records at all.

      Business Response

      Date: 07/17/2023

      We've responded to the customer on 7/17/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:05/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep charging me fees they cannot explain. I paid 973 dollars my last payment when my regular payment is 887 dollars. They have been consistently doing this. They are a scam and rip people off.

      Business Response

      Date: 05/30/2023

      This is not a bank complaint. This belongs to Santander Consumer. Please forward the details of this complaint to them.

    • Initial Complaint

      Date:05/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe a banker exchanged customer credentials and account status between a third party, a banker son who works for Oracle which interviewed for a job. One guy refused to be present at the interview due to my marital status in2019. ******* opened up about his son but addressed he likes a girl but she is married or that is you?- he said. He then mentioned his son is in organization which might be checking me out: how much I spent because he wanted a big family or I will have to pay because I am not from here but would have a good life with his son. He made a comment about my bank account that my husband was never interested and I shall bring money from **. On my way out, ****** said to another male employee that his son is Sales Director and he is in ************* Post the visit at the branch, there was stalking. Several people where trespassing the property at ****************** and made offensive comments in regards to employment and Jewish religion. The incident in the bank puts customer at risk of losing privacy and data exchange if not bank infringement. I believe my account status and savings in ****** are being used to my disadvantage on the job market in IT/technology. The bank doesn't condemn any violation when complaint to the Executive of the branch, *************************, however due to collective discrimination, stalking and international infliction of emotional distress at the resided property and some of those man checking me out in ****** *****, and a *************************** in ****** ****** I declare privacy policy violation. ********************* the former husband who lives in ** is a witness to the events post the interview with Oracle in 2019.

      Business Response

      Date: 05/26/2023

      The Bank responded to ************ via OCC and CFPB complaint on 1/12/23, 3/8/23and 5/15.23. ************ was advised the Bank considers this matter closed.

    • Initial Complaint

      Date:05/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see attachment detailing my complaint.

      Business Response

      Date: 05/22/2023

      This is not a Santander Bank complaint. Please forward complaint to Santander Consumer, who handles auto loans.

    • Initial Complaint

      Date:05/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Santander is refusing to give me my money from my account after they have already told me they were terminating me as a customer. So there is no reason for them to hold my money, nothing is owed or over drawn with any of the accounts I held with them. I am a single mother and I have two jobs which were using direct deposit into my checking account and they are all telling me different stories or ordering new cards, allowing me to open a new checking and savings account and closed the compromise which Santander advised to do to **** turn around and terminate and not give me my money, so now I have no funds to care for myself and my child.

      Business Response

      Date: 08/11/2023

      We've responded to the customer via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:05/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Commencing on or about May 14, 2021, I fell victim to a multilayered scam operation 29 orchestrated by a scammer, money lost was ****** USD using Cashier Checks

      Business Response

      Date: 06/21/2023

      Responded to this complaint on 6/7/23.

    • Initial Complaint

      Date:05/10/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an offer for a personal loan. Apply and was pre-approved. I enterred the incorrect address in error on the application but was not informed after I had provided all my bank statements and tax info. My credit was affected and they advised me I would be able to apply without any issues. I was giving a new loan number and all and after many fail attempts I called them just to be hug up on multiple times. I was told that I did not qualify for the loan on the second application because a hard inquiry by them on my credit. Is not fair as I was advised multiple times that I could apply and that it was not going to affect my credit. I would like for them to send a letter to the credit reporting agency to please remove the hard inquary from my credit as I never received a loan from them.

      Business Response

      Date: 08/16/2023

      We've responded to the customer on 8/15/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:05/05/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAD A LOAN TO PAY FOR MY CAR ACCOUNT ********** EVERY MONTH I was Paying more that quote, my quote was $643.62, some months I payed $1000, and others up to $3000.The extra money was intended to go to Capital. As I was trying to cancel this debt as soon. .When checking my statements to see how much more I owed, I realized the more I payed, the more they charged in interest. THEY WERE CHARGING ME MOre ineterests, BASED ON I do not know what.NEVER happened to me this before, when payments were made, there was no information that if I payed more than the quote this will some how create a higher interest payment, instead of going straight to the capital of my debt.Therefore my complaint, thank you in advance for your help.Best regards ***************************

      Business Response

      Date: 05/08/2023

      This complaint is for Santander Consumer USA. Please forward the complaint details. 

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is fishing for all my money (that I dont have) by not processing my claim in a timely matter. They say one thing and then contradict it the next time I talk to them, I have been without a car for a month I cannot provide for my family without a vehicle. This is not right. It should be be this hard to process my totaled car. Making me pay on a car that has been totaled.

      Business Response

      Date: 05/05/2023

      This is not a Santander Bank complaint. Please forward complaint to Santander Consumer, who handles auto loans.

    • Initial Complaint

      Date:05/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed our mortgage in deferment as per the government relief program allowed. Since our eligibility ended we have spent countless hours on the phone trying to get out of deferment. Santander keeps telling ** month after month we are out of deferment, but it isnt true. We chose to repay the deferment amount at the maturity date of the mortgage which is may 1, ****. Their incompetence almost made me late on paying my mortgage several times. They are negatively impacting the quality of my life, because we have spent hours on hold, upwards of 30 hours at this point. They keep telling ** we are out of deferment, but nothing ever changes in our account.

      Business Response

      Date: 05/16/2023

      We've responded to the customer on May 4, 2023 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 05/19/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    Santander Bank is NOT a BBB Accredited Business.

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