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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Complaints Summary

    • 461 total complaints in the last 3 years.
    • 173 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Santander bank sold a loan without my knowledge to a third party company. We was promised time They (santander bank) closed my account without our knowledge and sold to a third party company. They never gave ** an opportunity to cure our account or reinstate my loan with them. I am requesting that they reinstate our loan so that we have the opportunity to provide said information.

      Customer Answer

      Date: 05/14/2023

      A representative contacted me. He is going to be doing some research. I have not heard fully heard from the business in response to my complaint. They are looking for information about this item. I need to come to a resolution. 

      Business Response

      Date: 07/07/2023

      We've responded to the customer on 5/4/23 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 07/10/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The basis of the request has not been clearly defined. There is no way that an organization such as this can not find out the reason why the consumer was not provided the information and the opportunity to cure a problem. When the consumer was made certain that there would be a work out. I am now in a position of loosing my home due to the fact that one division did not  know what the other was doing. This is unacceptable, and i believe predatory in nature. All i am asking for is that a work out plan is enacted. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

      Business Response

      Date: 08/16/2023

      We've responded to the customer on 8/16/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:04/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/30/2023 Santander Bank without permission took $ ******* out of my account without prior notice or consent when I contact the office explain this is my only income I'm not working at this time they refuse to release the funds or offer a payment arrangement . After I ask for my appropriation right to use the money to pay my mortgage and utility bills they gave me an incorrect address to send a latter of appropriation to they have hung up told me once that they would release **** and set up a payment plan then after hung up and never return my calls.

      Business Response

      Date: 06/27/2023

      We've responded to the customer on 6/26/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:04/27/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had two incoming wire transfers made by my brother to my savings account on March 28, 2023. On March 31, 2023, I received a call from my local Santander branch in ******** requesting more information on the reason behind the transfers. I explained that my brother made it to my son as a gift for his future education. ** two weeks, I received a call from the bank asking for more information. I gave all information about the transfers. On April 25, 2023, I called the bank asking why the money was still not in my account. The representative said that the money was returned to my brother, and they didn't provide any reasons why they declined the wire. My brothers bank charged $678 transaction fees that were never refunded due to Santanders actions.

      Customer Answer

      Date: 05/07/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 06/07/2023

      We've responded to the customer on 6/7/23 via letter. Please allow **** business days for mailing. If there are any questions please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 06/13/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I am writing to formally reject the business response I received from Santander Bank on June, 7 ******************************* question. After careful review and consideration, I would like to express my firm belief that none of the items mentioned in the agreement apply to me, as an ******** citizen seeking a transfer from *************** facilitated by my brother, who is not subject to any sanctions.

      Having thoroughly examined the agreement and conducted diligent research, I find that my specific circumstances do not fall within the purview of the provisions mentioned. As a law-abiding citizen of ****************************, I have complied with all applicable regulations and restrictions governing financial transactions, and I assure you that my brother, who initiated the transfer, is not involved in any activities that would warrant sanctioning.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Ksenia

       

       

      Business Response

      Date: 06/27/2023

      We've responded to the customer on 6/27/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 07/02/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I received a repeated response from the bank reiterating their decision to cancel my wire transfer, yet they failed to provide a specific reason. Instead, they shared the account agreement, which did not contain any provisions relevant to my situation. Furthermore, the bank did not offer an explanation for the delay of over one month in informing me of their decision.


      Regards,

      Ksenia

       

       

    • Initial Complaint

      Date:04/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stroke at only 43yrs. ICU and home rehabilitation. Rest Yada yada.....Yada...... my account has been hijacked previous and denied for compensation despite evidence. I live in public housing and I am under surveillance via camera...24/7. I didn't make any transactions and called same day to report this ??. I am not a tech wiz but .... investment in investigating should be initiated. Whole freaking *********** hacked Mon April 25th and larger resources than mine.I don't give a s@#t if shows card and or freaking pin... This is not me and your thieving from account holders.!!!!FDIC? Lol..... acronym I can make humorous multiple times. Criminal enterprise and dbags Go anywhere but here. .

      Business Response

      Date: 07/03/2023

      We've responded to the customer on 7/3/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/17/2023 I stepped into the Gloucester Santander bank branch in ********** ************* to try and open a bank account , I previously had a account with ********************** so I figured it wouldnt be a problem. I spoke with my friend from schools mom as she works at the bank *********************** and we were unable to open me a bank account due to me having a debt under my name that included a bounced check totaling over 1,000$ from a job I was working in the past. I have been told I need to contact you guys in order to see if you can sort it out and I cant seem to get in contact by phone. The bounced check wasnt my fault and ** trying to get this erased as it wasnt my fault even though the bank account was mine.

      Customer Answer

      Date: 04/30/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 06/12/2023

      We've responded to the customer on June 12, 2023 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 06/13/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Tyrell

       

       

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 20, 2023 I requested a wire transfer of $200 (+$40 fee) from my savings account at **********************, ************, ****, ** ******************************** ********, South *******. The funds were withdrawn from my account but never reached the destination account in Bancolombia, *****, ******, ********. The funds were not refunded to my account. ********************** is unable to tell me the whereabouts of the funds.

      Business Response

      Date: 05/03/2023

      Please see attached response. 

    • Initial Complaint

      Date:04/17/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid off vehicle loan in February 11/ 2023 Have contacted company about releasing title , at least 3 times, they state they have sent from to Penndot. ******* states that they haven't received form.When I call Santander I'm referred to a collection agency or something they told me I can get my title if I pay for it I want to know why I have to pay for a title after I paid a loan a lot doesn't sound right to me any help you can do thank you.

      Business Response

      Date: 04/17/2023

      This is not a Santander Bank complaint. Please forward complaint to Santander Consumer, who handles auto loans.

    • Initial Complaint

      Date:04/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Applied for loan, from start I was getting page errors/access denied from the links they sent me. Now that I have loan to enroll on their site you need an account number which they never gave me. Multiple calls to customer service resulted in a hangup and we cant give that over phone. Finally received account number. Enrollment asks for either debit card number or account number. Enter account number. Second line asks for last 4 of your social security number, entered and hit the continue, instantly received a page notification stating "Unfortunately we do not have your phone number in our record. Please go to nearest branch or call our customer support at blah blah blah" What? I can't even enroll because my phone number what?!?!?!? This whole process has been a nightmare since day one, nothing but problems and issues. Now I give up, let my first payment on my loan be late because someone cant code. Not my fault. I made a truthful survey and someone called me. I replied to the email addresses within the emails I sent asking for account number and received no response yet. Even person on phone had no clue where the email addresses went. Now support has no clue with login and refuse to connect me to supervisor unless I verify all my info over and over and over..... here's an idea why not understand and be capable of individual thought and stop thinking your customers are lieing to you! GET YOUR STUFF TOGETHER!

      Business Response

      Date: 05/10/2023

      Please see attached response. 

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 20 January 2023,I order from ********** one bottle keto gummy bears $39.99 from my iPhone's ********* Then the ******** showed I owned $198.78. There was no way to cancel this order on ******** . I immediately called Santander master credit card to cancel this charge, reference #********** & *************. Then another bill came for $49.68 in less than 10 minutes. I then cancelled both charges. I cancelled both charges way before the 3 day cancelation period. Master card eventually gave ** back the $198.78 . Around march 4 th 2023 I received a package from ********** **** ***********. *********** **. *****, I immediately sent this unopened package back through the **** *************** As of today 4/10/2023 I have not gotten my refund for $49.68.When I call life brands phone #************ ( Master card supplied) in ***************, they say the file is frozen and they can't help. ********** showed a ten dollar increase after I gave them my information and didn't allow me to cancel. Look on the internet ,you well not find any phone number or information.

      Business Response

      Date: 04/25/2023

      Our office spoke with the customer and approved to pay the claim as a goodwill, claim ********** was filed and the card was credited for $49.68 the same day.  Our customer will see the credit on the next monthly statement. 

    • Initial Complaint

      Date:04/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** not liable for this debt with (insert original creditors name and do not have a contract with (insert collection agency's name ). They did not provide me with the original contract as I asked. also This account is in violation of my rights!In accordance with the ****** Fair credit reporting act ) 15 USC **** section 602 A - States I have a right to privacy.15 USC **** section 604 A section 2 - It also states a consumer reporting agency cannot furnish an account without my written instructions!52

      Business Response

      Date: 04/21/2023

      Please see attached response

    Santander Bank is NOT a BBB Accredited Business.

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