We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Santander Bank has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 461 total complaints in the last 3 years.
    • 173 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I, ***************************, have written this letter to dispute the Account that has been reported with erroneous consumer loan data information on my credit report with your bureau. Party Owed: Santander acct# ************* Amount Owed: $15,705 I am disputing these claims due to: The Account that has been reported with erroneous consumer loan data information on my credit report.Santander has reported 3 different dates last active for the 3 credit Bureaus.Last Active Dates TransUnion :11/30/2019 was closed, now account showing as open. as of 3/21/2023 which is incorrect.Account was reopened after I asked them to delete info. Experian: 11/01/2019 Those are 2 different dates for the same account.I informed Equifax of the violation and they recognized the error and removed the account immediately the next day.This information is also stated in the **** article on 12/22/2020 ************************************* settles with Santander" with Consent order This is my official request to have the aforementioned items to be deleted off my credit report.

      Business Response

      Date: 03/30/2023

      This is not a Santander Bank complaint. Please forward complaint to Santander Consumer, which is a different entity and handles auto loans.

    • Initial Complaint

      Date:03/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/24/2023 Letter stated I could check for a loan without a Hard Inquiry being submitted.Santander US did in fact perform a Hard Inquiry.Want my credit restored - formally.

      Business Response

      Date: 07/07/2023

      We've responded to the customer on 7/7/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:03/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited 280 in an atmosphere Machine. Some of the bills got stuck when I aksed for the deposit back. The machine kept my money and didn't credit it to my account. The bank claimed they can't find it. So I am out that money. Claim number ********** I want my money that they stole from me.

      Business Response

      Date: 04/28/2023

      Please see attached complaint

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/28/2023 I made a payment to ******************* in the amount of $2479.80. When I made the payment I was under the impression that I owned ******************* $2479.80. I did not owe ******************* $2479.80 because on 2/14/2023 ******************* closed my account. ******************* had a balance of $2000 from funds I paid upfront. When I realized that *******************'s website or portal did not reflex an accurate amount, I called Santander Bank and informed them not to allow the payment of $2479.80 to not go through because this was a fraud. I only paid the $2479.80 because it said I owned them within the ******************* portal. This was incorrect information because my account was closed on 2/14/2023 and on 2/28/2023 then I made a payment of $2479.80 I only owed ******************* $479.80. I am without my money and Santander failed to protect my business account and funds. I summited a claim two times with Santander and my money has not been refunded and ******* back has not mailed me any money. It has now been 20 days and I am without my $2479.80 Santander bank failed to protect my money, I called them less them 20 min after the transaction and told them it was fraud and they did nothing to stop the payment

      Business Response

      Date: 04/21/2023

      Please see attached response

    • Initial Complaint

      Date:03/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 balance transfer transactions on my account. One expires May 2023 and the other expires October 2023. I have been making payments regularly to pay off the one that expires first but today noticed that the balance on my statement did not match my records. They have been applying my payments to both balances, which makes no sense. I will never be able to pay off the first with this method. I called and got an agent who barely spoke English and could not understand what I was asking. Was transferred to someone named ******** who spoke English but still was not clear what I was asking. After I explained again she had to look up how they apply payments as she did not know.She said "it appears" they are applying to both. She really has no idea. I asked for a supervisor or their legal team as this needs to be fixed. She refused to get me to either. She simply said she will confirm with the accounts team that is how they apply payments and get back to me. I advised that is not what I am looking for. I am looking for this to be fixed. Payments shoudl always be applied oldest to newest unless someone asks otherwise.

      Customer Answer

      Date: 03/31/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 04/13/2023

      Please see attached response.

    • Initial Complaint

      Date:03/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I owned a 2017 Kia ***** lx. Someone hit my car and totaled it resulting in my car being paid off. I have requested transaction history for my Kia * times in the past two weeks. Santander has deactivated my account and I cannot remake an account nor reset password to enter the deactivated one. When I call and ask for transaction history, Santander keeps sending the information to my account, not my email address as I requested. At this point, no one is providing me the information I need and they are withholding information from me. I want the information I requested to be sent to my email address. Or mailing address only. I have a physical address they can mail it to.

      Business Response

      Date: 03/16/2023

      This is not a Santander Bank complaint. Please forward complaint to Santander Consumer, which is a different entity and handles auto loans.

      Customer Answer

      Date: 03/16/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:03/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/2020 we submitted an application for a mortgage modification. On 4/22 it was finally finalized. It is 3/23 and it still has not left the loss mitigation ***** they are reporting to credit companies every month( which they said they dont do) and it has destroyed our credit. No amount of phone calls seem to help. We get the runaround and the same answer, just wait. It seems unfair that this can happen and there is no resolution in sight. We have paid the new monthly payment every month. We also paid during the whole time we were waiting on loss mitigation. We would like this process finalized and have our credit repaired.

      Business Response

      Date: 05/19/2023

      Please see attached complaint.

    • Initial Complaint

      Date:03/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank supervisor ***** was rude and basically called me and my family liars. The supervisor has overstepped her role and treated a customer with complete and total disrespect. I can't wait to take my money OUT of this terrible bank that doesn't value its customers and lets their phone supervisors accuse customers of lying. Tried to change an old phone number and was treated like dirt.

      Business Response

      Date: 04/21/2023

      Please see attached response

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My employer switched payroll carriers, and I was issued a paper payroll check, deposited on payday 3/10/23. After said deposit, monies were not made available. I called customer service, to be told that the check drawn on ********** was being held until Friday, 3/17, but could only be told that this was "bank policy" and was for "my security." *********** payroll check is written on a US bank, Chase, the check clearly shows the name of the company and account numbers, and I'm very sure that there are more than enough funds for the check to clear. The Santander Bank rep first referred to my deposit as "locked," and when I questioned why my payroll check was locked they changed it to "on hold," and continued to fall back on "banking policy for your own security." No more information was provided to me no matter how many times I demanded an explanation. I then demanded the check be returned to me so that I could cash it at Chase, and was told that it could not be returned to me. Basically, Santander imprisoned my payroll funds for one week while they earn interest or bolster their accounts, and I will receive only my check amount when they deem it worthy.

      Business Response

      Date: 03/31/2023

      Please see attached response

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      deceptive practice of dragging their feet when I requested multiple times to pay off my HELOC balance. This is costing me money as the daily interest accrues and it is simply unfair. They would put me on hold, say they will transfer and hang up. I then call back and wait for hours on the line. I had a 3rd party call and I had to be on the line and STILL insisted on transferring me to a supervisor when I simply wanted to pay my balance off.

      Business Response

      Date: 05/04/2023

      On 4/12/23 the bank spoke with him to resolve his complaint. On 5/3/23 the documents were emailed to him to resolve the complaint.

    Santander Bank is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.