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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Complaints Summary

    • 461 total complaints in the last 3 years.
    • 177 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in march 2022 I was reported late to the credit bureaus by Santander bank. I made a payment in full in January 2022 , but I wasnt aware of interest charges that had accrued on the account. I have never been late with Santander bank nor was I aware of accrued interest charges since I made the payment in full. I currently have a late/missed payment on my account which is affecting my score, and resulted in more score dropping 90 points. Im currently trying to get a mortgage and the late/missed payment is affecting my score drastically.I need a correction on my credit report to all three credit bureaus where Im no longer reported late so I can proceed with obtaining a mortgage. Thank you in advance ***********************

      Business Response

      Date: 12/23/2022

      We are currently working on a response for case number ******** which is the same as this complaint. We will upload a response when completed.

      Customer Answer

      Date: 12/29/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:12/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Once again. I've had alot of money stolen from me from banks before. This bank is now attempting to take unaccounted for just about 80$ from my account and give me some speal about numbers. I shall be going into the branch tomorrow to settle this but again this is not the first time I've had problems with this bank. I just want to be left alone and stop being stalked. I work hard and for someone to cheat and steal from me and my family is not okay I would like some type of audit or something to be put into place 24/7

      Business Response

      Date: 01/12/2023

      Please see attached

    • Initial Complaint

      Date:12/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not aware of this account. I have reached out to EQUIFAX ************** and with SANTANDER to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity Theft. Regardless of all actions done on my end, there was no action from EQUIFAX ************** Thus, I am reaching out to seek assistance to have SANTANDER confirm that I have no account with them and that the EQUIFAX ************* can simply remove it from my credit report.

      Business Response

      Date: 02/02/2023

      Please see attached response.

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ************************* have bee trying to get my refund of $2,118.68 from Santander for over 2 weeks they erroneously debited my checking account twice for my mortgage payment of Dec. 1, 2022. They have given me several stories today was the last straw, ************** Director of the mortgage ***** told me I should have had my refund on 12/5/2022. I have left several messages for her, to no avail. This is a simple fix, Santander has given me the run around, now they are telling me they are mailing me a check and it is going to take 7 days, they are charging me with shortages on my escrow even after I have paid it down. I have never experience such unprofessionalism from a federal institution. These times are hard enough I need my money $2,118.68 this has been traumatic for me I have bills to pay, this is unacceptable this issue needs to be addressed.

      Business Response

      Date: 01/06/2023

      Please see attached response.

    • Initial Complaint

      Date:12/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **************** and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original applicatioI am not liable for this debt with **************** and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original application that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If can't proof all 3 delete this account from credit report as soon as possible!n that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If can't proof all 3 delete this account from credit report as soon as possible!

      Business Response

      Date: 12/14/2022

      This is not a Santander Bank complaint, please forward to Santander Consumer.

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filed for divorce financial lending company stated that they could not remove my name from the financing contract, had divorce paperwork stating ex husband was to take over said loan, not only did he violate contract with them, but also divorce decree contract as well.

      Business Response

      Date: 12/08/2022

      This is not a Santander Bank complaint. Please send the complaint to Santander Consumer.

      Customer Answer

      Date: 12/08/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I would like my complaint to be forwarded to Santander Consumer as the business had stated.

      Regards,

      *********************

    • Initial Complaint

      Date:12/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from SANTANDER on my credit report. It says it was opened on10/28/2020 for $1,932 with account number starting in ***************** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

      Business Response

      Date: 12/06/2022

      This is not a Santander Bank complaint. The complaint is regarding Santander Consumer.

    • Initial Complaint

      Date:12/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother wired me money internationally from ICBC to my Santander Account for my living expenses. She and I complied with all laws and regulations and provided all information to both ICBC and Santander. Santander has held the money without providing sufficient reasons. Its wire department is unwilling to engage with me and kicks the problem around. I have used Santander for the past 10 years and most of the wire transfers, including those that were large in dollar amount, arrived smoothly. Santander's action of withholding my money without providing a reason has caused me financial difficulties as my rent is due.

      Customer Answer

      Date: 12/11/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Boning Ma

    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.SANTANDER BK. **************** $5,109.00Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 12/01/2022

      The Bank responded to this complaint on 11/25/22

    • Initial Complaint

      Date:11/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from SANTANDER on my credit report. It says it was opened on 03/17/2012 for $4,425 with account number starting in ***************** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

      Business Response

      Date: 01/05/2023

      Please see attached response.

    Santander Bank is NOT a BBB Accredited Business.

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