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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Complaints Summary

    • 461 total complaints in the last 3 years.
    • 177 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ********************** from 3/25/2019. I had 50-70% of my salary credited to this bank account. On 11/14/2022, a scammer cloned my phone number and got hold of my phone virtually, even though I had my mobile phone with me. Then the scammer reset my Santander bank's online banking user id and account password as ********************** sends OTP to mobile phone. The scammer added a bank account named "*************************" in the fund transfer section of the internet banking and also transferred $720.00 from my Santander bank checking account to the account of *************************. I honestly haven't done this transaction nor am I aware of how the scammer got hold of my mobile number. I filed a police complaint here in Oviedo on 11/15/2022, and the case is currently being investigated. On the same day, I filed a disputed charge complaint with the fraud complaints department of Santander bank for the $720.00 transaction. However, within just 2 days, i.e., on 11/17/2022, I received a reply from the Santander bank that my claim has been denied because of inconsistencies, that is, I am unable to provide an explanation as to how my mobile number could have been compromised. I reached out to my phone carrier ************** on 11/15/2022, and even they mentioned that there's no suspicious activity on my account and they don't have any idea as to how that could have happened.This is a very painful experience that I have had with the bank even after being a customer for 4+ years and having my direct deposit set to the checking account. In this advanced technological era, we are living in, there is a possibility of being scammed from the minutest of chance to leakage of personal information. Mobile number and email addresses are easily available on the web and "person finder" websites. I have no clue what tech the scammer is using and I am not in a position to explain this to the bank. My file cannot be denied for this reason and I seek refund+damages (agony) from the bank.

      Business Response

      Date: 12/07/2022

      Please see attached response.

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't have any outstanding balance.

      Business Response

      Date: 01/30/2023

      Please see attached response.

    • Initial Complaint

      Date:11/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/19/2022 the bank allowed Netflix,Apple,Hulu and ********** to take money out my account when I ordered a new card on purpose not to pay these subscription so can the bank just pay them out of money

      Business Response

      Date: 01/26/2023

      Please see attached response

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/21/22 To whom this may concern On 09/13/21, I deposited a check in my bank account at *********** in the amount of $ ****** I received the check as a payment from my customer who sent me this while having plenty of available funds in his account.Two days later, I received a message from ********** that the check I had deposited in my account was being returned to me, because they didnt receive the funds.After informing my client of what had happened, he showed me on his computer that his bank Santander Bank had transferred the money to my bank.However, my bank did not want to transfer the money to my account, claiming that they never received the money from Santander bank.Right after that happened, I reached out to the Better Business Bureau & a few days later I received a phone call from ********** with instructions to deposit the same check again, a 2nd time.I then saw that the check bounced again, even after ********** was aware of the issue.Subsequently I reached out again to ********** & they claimed that the funds never reached them in the first place. I then reached out to my customer, who confirmed for a 2nd time that the funds DID indeed leave his account.In particular, Santander Bank has no proof that they transferred the money to *********** and only billed my client for the amount of the check.Now I, as the little guy feel abused & stuck in between these 2 feuding banks, not knowing where to turn to.It is shameful that the banks didn't rectify this issue the first time around.Therefore, I would like to ask you again for your professional help, and to get involved so that I can get the money, which is rightfully mine, in order to be able to support my family with dignity, including my daughter who has special needs.Thanks in advance for all your efforts.Yours,******************************* ********** ********************************************* P: ************** E: ***************** ********** ACCOUNT: # ********* ROUTING: # ******** Santander Bank ACCOUNT: # 0********* ROUTING: # ********1 CHECK: # ****

      Business Response

      Date: 11/30/2022

      Please see attached

    • Initial Complaint

      Date:11/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attempted to set up direct deposit having trouble. Attempted to transfer my funds from my pay card to bank account. The transaction went through multiple times I spoke with agents all day they claim its not showing in the system. It did not show in my mobile app but did show in my online page in which I just checked. They lied to me and are deliberately holding my money and lied to my person. This is so very unprofessional and illegal.

      Business Response

      Date: 12/06/2022

      Please see attached response.

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following account National credit adjustment date opened 12-31-2019 bal$782 ********** acct opened April/5/2017 Santander date opened 7-29-2016 Tib sunloan opened 6-23-2021 bal closed Possible finance 4-15-21 15 U.S.C **** section 602 A. Statesl have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of infornmation, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

      Business Response

      Date: 11/17/2022

      This is not a Santander Bank complaint. Auto loan complaints should be sent to Santander Consumer, which is a separate entity. 

    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of credit card fraud the bank have denied my claims 3times,I have police report. A new card was sent for an authorized user because it was expired. Ive never received the card.someone used the card for a total of 4520.00.Ive been with this bank for over 20 years, I never have made ****** purchase or large amounts.mostly use card for gas,sometimes food.I have many accounts with the bank.I have a copy of transaction dates.police report number dc number ************

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following account National credit adjustment date opened 12-31-2019 bal$782 ********** acct opened April/5/2017 Santander date opened 7-29-2016 Tib sunloan opened 6-23-2021 bal closed Possible finance 4-15-21 15 U.S.C **** section 602 A. Statesl have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of infornmation, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

      Business Response

      Date: 11/17/2022

      This is not a Santander Bank complaint. Auto loan complaints should be sent to Santander Consumer, which is a separate entity. 

    • Initial Complaint

      Date:11/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a bank account with Santander 4 years ago and they closed the account and escheated the funds to the state without verifying with me. Santander charged me a $50 escheat fee.

      Business Response

      Date: 12/06/2022

      Please see attached response.

    • Initial Complaint

      Date:11/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We cant get our car paid off, we have long passed our pay off date, have not missed any payments in years and we still owe around ******, we pay each month but the balance does not ever go down. They are no help

      Business Response

      Date: 11/15/2022

      This is not a Santander Bank complaint. Auto loans are with Santander Consumer, which is a different entity.

    Santander Bank is NOT a BBB Accredited Business.

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