Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander Bank

  125 Broadway Somerville, MA 02145-2131

• 

  Banco de Santander S.A.

  375 Park Avenue New York, NY 10152

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

• 

  Santander

  49 E Lancaster Ave Paoli, PA 19301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bank froze my all of my banking accounts since December 7,2021. I deposited a business check into my personal banking account. I presented the bank with proof that the check is legitimate and i am the owner of the business. However the bank refuses to unblock my account unless i pay **** dollars for transaction i made, show proof that i have a Bussiness banking account elsewhere, present them with article of incorporation. I presented the bank with ein document i received when i filed for my business as well as the email form me registering my business with the *********************. However that is. Not suffice and since the 7 of December i have not been able to access any funds or withdraw money from Account. Every month I am receiving a statement for a positive balance on my account. I just want to cash out my account and close it.

  Customer Answer

  Date: 10/31/2022

  I have not heard from the business in response to my complaint. Although I am still receiving statements that my account has a balance they refusing to release it to me. 

  

  Business Response

  Date: 12/01/2022

  Please see attached response.

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I don't agree because they are holding the funds in my account that they don't believe is legitimate. They can take the balance from the fund that they are holding. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Junior

   

   

  

  Business Response

  Date: 12/07/2022

  Santander has already responded to this complaint; no further response will be provided.

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am waiting for a refund and my account to be closed because they legal cashed the check and refused to return the check or release it. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Junior

   

   

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am writing you today as an aggrieved man. I am not sure this is discrimination, but it sure feels like it. I ***************************** have attempted to open a checking account online with SANTANDER BANK to no avail. I am consistently told via a message my application cannot be approved. I get no explanation, nor do I receive any correspondence as to why. There was a fraudulent account opened in my name back in 2013. However, after I disputed, filed a police report and this account was investigated. I was found not liable for any balances accrued. This is the only reason I can think of as to why SANTANDER BANK is consistently not approving my applications for a checking and savings account.

  Customer Answer

  Date: 11/01/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 11/21/2022

  Please see attached.

  Customer Answer

  Date: 11/28/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:10/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a clain with the bank for a purchase I made on July 11th, 2022, for an item I paid for but never received. (The online seller was Tarponsea.com, and both the email and customer service number listed on the website were undeliverable and not in service, respectively. The debit came out of my checking account as SQ*NathanZerbaGosq.com on July 11, 2022.) ******** refuses to refund my purchase price of $23.98 because they wrote and I quote, "you authorized the transaction." Well of course I authorized a purchase that I was making from an online merchant. Unfortunately, the seller/website turned out to be a scam, but the fact that my own bank doesn't have my back and refuses to refund me for an online transaction for a product that I never received is unacceptable. (The item purchased was a physical product.) The claim reference number with the bank is *************. I expect a refund for this transaction from my bank under the protection of "goods not received." I am willing to take my banking elsewhere if Santander is unwilling to do the right thing.

  Customer Answer

  Date: 10/26/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 11/09/2022

  Please see attached response.

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so upset. I spoke with a rep who ** to use to speak over me. Said OMGH. I asked several times for a supervisor and kept saying no. More to say, but I am shaking from my experience

  

  Business Response

  Date: 11/30/2022

  Please see attached

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.SANTANDER BK **************** $4,994.00Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 11/25/2022

  Please see attached response. As there were too many enclosures to attach here, the customer will receive all enclosures with the mailed response.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly called and written Santander to find out where to drop off /turn the vehicle in due to my covid and long haul covid health issues. I knew that since thy were unwilling to work with me or even defer a payment that I would not be able to maintain paying our of pocket healthcare and medicine along with making the vehicle payment without some kind of assistance. I also gave them permission to talk with my wife on my behalf, they claim they noted the claim, but when she called they were rude to her, would not talk to her and said the account was not noted. I took action about allowing her on my behalf after going through a lengthy identification verification process. I told them I wanted to turn the car in. I message then=m and asked where, with no response. Only robo calls that automatically hung up. I wake up this morning and the vehicle is gone. I could have had my possessions and dropped it off as I had requested several times. I also noticed that some of my messages to them in my inbox on their site are missing. I do have screenshots of the ones that remained.

  

  Business Response

  Date: 10/12/2022

  This is not a complaint about Santander Bank. Please send complaint to Santander Consumer.

  Customer Answer

  Date: 10/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I nearly died from covid and am experiencing long haul covid o which I recently had to heart surgeries. I gave Santander permission to speak with my wife and they were very rude with her. They even claim to not have record of that even thought they claim to have documented it .We desire and apology for rudeness and non communication and for all of the robocalls that did not respond to our request or concerns for assistance. I decided to turn he car in and repeatedly asked where to drop the car off because I knew my wife would have to get our possession out of the car. NO RESPOPNSE.. Where can I can we get our possession andmore specifically my handicap placards and anti theft bar.

  

  Business Response

  Date: 10/12/2022

  This is not a complaint about Santander Bank. Please send complaint to Santander Consumer.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already filed 2 claims with the ** against ***** and Paypal. Case # ******** and I am adding Santander Bank to the inquiry since they made a claim without merit that they alerted me via SMS messages on 9/13/2022 alerts of suspicious activity. No such messages were received on my cell phone or my wife's. I will be attaching the screenshots of both our cell phones as proof. Santander should be issuing provisional credits on all accounts that were compromised totaling $9,901.76. However, they have denied my claim.

  

  Business Response

  Date: 11/01/2022

  Please see attached response.

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am past annoyed with Santander and their practices. They are damaging my character by reporting a repossession on my credit reports. They claim the vehicle was sold and the debt was charged off but I am still getting calls from them demanding payment. I know that charged off means they wrote it off as a loss and probably were paid on an insurance claim AND the sale of the vehicle. Also, I was not sent a ****-C for this charged off debt which I'm ready to contact the *** and report their fraud. I'm tired of the harassment and violations of my federal rights.

  

  Business Response

  Date: 09/21/2022

  This is a Santander Consumer Complaint. Please forward to correct company.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Santander Bank is denying me access to my matured CD. When I went to the bank to move my matured CD into my money market I was informed the bank had placed a hold on my CD 6 months prior. I was not informed then and no one can explain why a hold was put on the CD. The CD is in my name and my deceased husband name. They requested the death certificate and another form be notarized. I provided that to them on Sep 7, 2022 and still have nothing resolved. Spoke to bank VP on Sep 13th who said he would look into the issue and now I cant get a response from him. Ive emailed him also and still no response. I am an elderly woman and in need of these funds.

  Customer Answer

  Date: 10/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Although I now have access to my funds, it is only due to my daughter constantly calling/emailing Santander Bank.  At no time did Santander contact me although they had all required documentation for over a week.  No reason was ever provided as to why a hold was placed on my account that denied me access to my funds nor why I was not notified 6 months ago when the hold was placed on the account.
  
  Regards,
  
  ***********************************