Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Santander Bank has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander Bank

  587 Cabot St Beverly, MA 01915-2509

• 

  Banco de Santander S.A.

  375 Park Avenue New York, NY 10152

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

• 

  Santander

  100 N Northern Way York, PA 17402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have my vehicle still listed as a charge off of my credit which should have been removed. I keep calling I get no response I've sent emails I get no response. They need to remove it off all three credit reports

  

  Business Response

  Date: 11/09/2022

  This issue is not a Santander Bank complaint. A vehicle loan goes to Santander Consumer. Please send to correct company.

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a childcare business owner who has been in business for 14yrs and have used Santander as my financial institution for business banking. Approximately 2 months ago I noticed some of my business payroll checks being cashed more than once. I explained to Santander what was happening and they agreeded that numerous checks 9 in total were cashed multiple times. Santander only returned the funds for 4 stating that since the other 5 occurred over 6 months ago they wouldn't be able to return the funds until the financial institution ***** Fagro in this case returned the funds because this is where the duplicate checks were cashed and paid out. My issue is that I never authorized any checks to be cashed multiple times so no money should have been removed or dispersed from my account by the same check multiple times. As a business consumer I am totally frustrated at the fact Santander is trying to blame the other bank ***** Fargo for withdrawing the funds twice, but my issue is how could my bank pay out (disperse) money twice on a check. I strongly believe that Santander holds a major responsibility in this situation as they should be aware of a check clearing therefore not allowing it to be paid on again. I am still waiting for ***** Fargo to respond to Santander about the situation which I believe to be unfair to me. I am in business just like Santander, so I need the money returned so that I can stay in business and I need assurances this won't happen again while also explaining how this was possible.

  

  Business Response

  Date: 12/15/2022

  Please see attached response

• Initial Complaint

  Date:11/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a vehicle from my brother and the loan was taken through Santander however we have run into a dead end trying to get a notarized lien release on the vehicle. Every time we call they disconnect us even after someone answers. WE JUST NEED A NOTARIZED LIEN RELEASE so we can register the **** vehicle. The title says CITIBANK but we have been told by them it was handled by Santander as it was a personal loan. VIN:***************** ***** GROM APPLICATION DATE 8/16/2019. TITLE NO. ************

  

  Business Response

  Date: 11/07/2022

  This is not a complaint against Santander Bank. Vehicle loans go to Santander Consumer. Please forward to correct company.

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  To my understanding this was a personal loan for a vehicle. Is that still going to be on the consumer side before proceeding. 

   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 11/10/2022

  After careful review we have confirmed this was not a Santander Bank account. All requests and inquiries in connection with this account and/or collateral must be directed to Santander Consumer USA. 

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a charge on my card for ****** today for a credit deduction and i called the bank saying i never did that, they explained to me that i filed a claim in july for this much money because it was taken from my account. they never explained to me that they would take the money out of my account at a later date, i thought the fact that they put the money back into my account right away meant that i won the claim and i was under that understanding the whole time, now they took money out of my account MONTHS later and i am left 6 dollars in my account. also santander isnt able to tell me who the merchant who took this money from me is. i am very upset about this.

  

  Business Response

  Date: 11/22/2022

  Please see attached response

• Initial Complaint

  Date:10/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is a account by SANTANDER BANK This is not my account, I did not authorized this account to be open in feburary 2018. Ive contact this company 3 times in 90 days and still no response. My personal data was stolen in 2016 and perps are apply for account in my name. This company has also HAS NOT REMOVED THIS ACCOUNT AFTER I CONTACTED THEM and THESE 13 NEGATIVE MONTHS HAS NOT ENDED. I DEMAND THESE ACCOUNTS TO BE VERIFED AND REMOVED Account info 300002XXXXXXXXXX Amount: $20,300.

  

  Business Response

  Date: 10/31/2022

  This is not a Santander Bank complaint. Please forward the complaint the Santander Consumer.

• Initial Complaint

  Date:10/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 85 year old aunt with has been hospitalized and in a nursing home since July. She has a home equity loan and account at Santander. Due to this( and she is currently unable to care for herself) she failed to make payments on this loan. They are threatening foreclosure on her house. My 93 year old mother has power of attorney for my Aunt and has attempted to find out the amount of money owed and pay it to prevent foreclosure on the house. Because my aunt previously listed her 91 year old brother as power of attorney at Santander the bank is refusing to honor my mothers power of attorney to assist her sister. Her 91 year old brother is bed bound with advanced dementia. We have shown Santander my mothers signed power of attorney form and our lawyer has presented a letter to Santander that what they are doing is illegal in ** and a person is allowed to have 2 powers of attorney. The Santander bank at *********************************************************************** states their legal department rejected this letter. So in summary Santander continues to take in my Aunts social security deposits but wont allow any access to withdraw money to pay her bills or even allow us to see the bills to see what is owed or the payoff value of the loan. We even sent Santander 2 cashiers checks which was cashed based on our guess about what is owed but Santander wont even confirm they received the money. In addition Santander continues to threaten foreclosure on my 85 yo Aunt and blocking my ************************************************************************************************************************************ any way.

  

  Business Response

  Date: 12/23/2022

  Please see attached response.

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with **************************************** on 9/16/2022 regarding a refund for funds spent because my now deceased brother's *** was declined 3 times for reasons unknown to the local office or him/I. Ultimately, he had to use Santander's *** not the *** prepared by his attorney in order to get approved. This was after being declined again 3 times by Santander Bank. I received a letter where according to **************, the bank offered to notarize the *** from the attorney but my brother had to be present and I declined because of that reason, which is a blatant lie. I feel the purpose of the *** is to giving permission to someone to conduct your business affairs because you are unable to. The refund of expenses incurred as a result of Santander Bank's continuously declining the attorney prepared *** mounted up to about ****** before Santander gave me their *** to take to the hospital to have my brother sign and have notarized, which I did and he incurred yet another notary fee of *****. ************** promised to refund the fees on 9/16/2022 and on Tuesday, October 26, 2022 I received a letter declining the refund that was promised because according to **************, my brother was not at the branch to sign and have the bank notarize their ***. This makes little to sense at all.

  

  Business Response

  Date: 10/26/2022

  The Bank responded to this complaint in complaint #********. We will no longer respond to this issue.

• Initial Complaint

  Date:10/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** or Madam,Some time ago, I submitted an application for a checking account with TD. As I was doing this from my phone, and had a limited Wi-Fi signal, this prompted me to press the "back" button on multiple occasions. To make a very long story short, my account with ************* Services (EWS) was flagged for fraud. After a great deal of effort, this was ultimately resolved. However, it is not uncommon for this to still result in banks asking me to come into the bank, in order to complete the application process. Such was the case with my attempt to apply for a Select checking account with Santander. The Operations Manager at the ***********, *************************, provided the earliest available appointment for 10 days later. This, in it of itself, sends a message that a bank is not there for its customers. When corresponding with ***************************, minutia was turned into mountains of challenges, and will not be disrespected or devalued in any way. For this reason, I canceled my appointment. However, I still am entitled answers. My next step is to reach out to the Attorney General of *******, and the Office of Financial Regulation. The relevant counterparts in ************* will also be contacted. The best way to reach me is via e-mail at:*********************** Sincerely,*************************

  

  Business Response

  Date: 12/05/2022

  Please see attached response.

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  We often see that progresive amounts of legislation take us to a society where the wrinkles of consumer abuse are ironed out. The credit reporting agencies receive their primary source of revenue from the banks, and not from the consumers. The scales of objectivity are tipped against the public. At some point, we may find that consumers will be empowered to select which reporting agency the bank will use to determine underwriting. This will help to create a fairer environment. Let us put this into perspective - they determine, at their discretion, what they fix and what they don't. The Consumer ************************* has, at least for the moment, received a blow by the courts. Consumers have an even more difficult time in remediating the wrongs committed. The credit reporting agencies are on a better footing to do greater harm to the public, with a one-sided resolution process. 
  
  
  
  Vendors receive online disputes, poor reviews, and formal complaints. The people behind these responses are there for a reason: They know how to craft a response that is as positive as possible, with non-committal statements, deflecting responsibility to another division, for resolution at a later time, out of the microscope of scrutiny, that the BBB (and other agencies) afford. 
  
  
  
  Although I have no problem in providing identifying information,a company is required to adhere to the covenants of good faith, as well as that of fair and honest dealing. It is true that they carry the discretion of doing business or not doing so with anyone. However, when a business truly follows a mission of bearing reasonable responsibility, there should be a reason provided and a remediation process, which allows the customer to prove they are in fact someone to do business with.
  
  
  
  In my case, I left the county for some time, and closed myt domestic banking relationships., This left me without any credit history, and when I apply for a bank account, my account is often flagged for identity verification. Given a reasonable opportunity, I would have done so. The response that ************** provides, takes snippets of data, and uses them to construct a scenario in which Santander acted reasonably. What is left out are the calls I received from the Executive office. If there truly was a desire to resolve a problem, then there would be means to reach out to that individual. A relationship is developed and the other party has a true responsibility to listen to what one is saying. Please ask them if the numbers their team provides are anything more than a call center? You get the next person who is available, and the structure is to provide the reason for the existence of the "NO", and not to solve anything.
  
  
  
  In an in-branch setting, my experience is that accounts are not flagged. The staff at the local branch engaged in "mental domination" by the delays that come with e-mails. Responses were such that they progressively purported to truly understand the entire breadth of the inquiry and resolution took on an increasingly limited response. 
  
  While ****************** letter does have a name and tite, this manifestation of the response serves to show them as acting in good faith, before the Better Business Bureau, and does not reflect what the rest of this ordeal was like. It was more of a game of "don't say too much, but just enough to pretend that isn't what we are doing."
  
  
  
  Do this long enough, and the consumer gets tired and goes away. 
  
  
  
  But in that scenario, the case with BBB is closed and their wrong-doings are not part of the record, the agency maintains. 
  
  
  
  
  
  Thank you for your assistance in this matter.
  
  
  
  
  
  Sincerely,
  
  *************************
   

  

  Business Response

  Date: 12/08/2022

  We thank ******************** for his feedback but our response remains the same.

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  THE AUDACITY AT SENDING A SCREENSHOT OF THE DENIAL - They are not actually defending their actions; only showing that they did it. No new action is taken, so that they do not have to defend it. The one that they initially took, is one that they are unable to escape from its accountability. So they "recycle" the benefit of taking an action, and mitigate their exposure to being fair and reasonable, by not actually expelling it or saying something. This is further used to cloak whatever reason was behind their denial of my application - it appears to be that an extensive time-period, during which I was living abroad, that caused my credit history to be erased, has generated my application to be flagged. They offer no recourse, nor resolution. Bear in mind that this in before the BBB, which prompts the higher standard, to which a business is held. What would they do, absent your agency, is what I have not just witnessed, but lived through. This is a company which lacks ethics, and is more focused on high-fiving their staff for "sticking it to the little guy" behind closed-door meetings, where they assign the wrong in life that they want, to whoever it is that they want it. Let it be reflected that they did not show the sprit of good-faith; only to balance the washing of their hands, wiping their tails with consumer protection, and representing to be customer focused, without actually doing anything.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jack

   

   

• Initial Complaint

  Date:10/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer to this bank and I got my bank card stolen and my money stolen and this bank is saying I authorized the transactions. And now they are holding me responsible for these funds.

  Customer Answer

  Date: 11/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed a refund from Santander for gap insurance purchased their customer service agent stated numerous times a 6 to 8 week time frame this process started in June of 2022 when I refinanced with a different bank for a betterratenow this is the 19 of Oct 2023 and have yet to receive the refund

  

  Business Response

  Date: 10/20/2022

  This is not a complaint against Santander Bank. Gap ins, is for an auto loan, which would be Santander Consumer. Please send complaint to Santander Consumer.