Reviews

This profile includes reviews for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Santander Bank has 54 locations, listed below.

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  Santander Bank

  75 State St Boston, MA 02109-1827

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  Santander Bank

  125 Broadway Somerville, MA 02145-2131

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  Banco de Santander S.A.

  375 Park Avenue New York, NY 10152

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  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

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  Santander

  49 E Lancaster Ave Paoli, PA 19301

Review Details

• Review fromMurad M

  Date: 02/21/2023

  1 star
  My morrgage was up for renewal from 2nd of January. Before renewing I wanted to make an overpayment and then renew the mortgage. Santander do not deal with mortgages in their branches so the only way to renew is over the phone or through the banking App. Phone banking is a complete nightmare with long waiting being cut off and having to phone again and wait again hours of time wasting....the banking App does not function properly and you have to wait days/weeks for updates. I made ****** overpayment but my outstanding balance increased from ******* to ******* all they said is wait for the account to update...I wanted to pay another overpayment but none of the mortgage advisors could calculate how this would effect my mortgage. It took until mid February for my mortgage account to update by then interest rates had gone up they offered me 100 for the compensation of all faults occured nothing for the extra rate increase. They are not interested in resolving problems, phone banking hours waiting, branches not interested. Complete disaster I have reported them to The Ombudsman will take it as far as I can...stay away!

• Review fromMary L

  Date: 02/07/2023

  1 star
  Awful bank to deal with, fees galore, they have no idea what customer service is

• Review fromAngela m

  Date: 02/07/2023

  1 star
  I filed a claim with Santander because ******** airlines boarded my son on a flight at the age of 14 even though their policy states you have have to be 15 years old. On his way to come back from ****** to *** he was not able to get on his flight. They provided some kind of proof that he boarded his flight and my claim was denied. I would like my money back.

• Review fromKatrina A.

  Date: 01/21/2023

  1 star
  I have paid too much money, my balance never goes down. They wont show me my paperwork. They are a total RIP off and I feel like they are taking advantage of me and anyone that uses them. Avoid them at all cost. I wish I could give them less than one star.

• Review fromFrancis N.

  Date: 12/31/2022

  1 star
  Among the multiple issues this bank has inconvenienced, the most recent has been annoying. They charged me twice on my monthly payment to an installment loan I took out from them without my authorization and without giving me notice causing my account to overdraft without me realizing it.

• Review fromErin F

  Date: 12/23/2022

  1 star
  The ********** I have ever worked with. We got a loan to consolidate some debt. After calling and paying them off early what they told us was the pay off amount. They charged more (since the mail took longer) Side note, you can not pay online unless you get a bank account with them. Since then, we have had over 5 calls back and forth fighting the "new amount due" PLUS late fees. The calls take over an hour each, you get a supervisor, they tell you its all taken care of and then get another late notice or "warning" DO NOT recommend at all.

• Review fromFroilan E

  Date: 12/18/2022

  1 star
  Worst bank ever my dealership assigned me this bank I was hit with high interest rate and fees. Then I try getting out of the loan by paying it off three years ahead of time not only I wont to save any money on the interest they actually add a $300 fee to the payoff amount which is the whole amount no savings whatsoever. Cant wait to get the h*** all of this bank.

• Review fromEsther B

  Date: 11/29/2022

  1 star
  There should be an option for NO STARS! We paid our car loan off in full and 6 months ahead of time. They claimed they sent our title and over two months and 6 phone calls later, we still have not received our title. Now, they want us to go on line and request a duplicate copy and pay $17 dollars for it! Why should I have to pay for a title that I should automatically receive when the car is paid in full. Every customer service representative you talk to, after waiting on the line for 30 minutes to an hour, claims that they will send it in an email and put copy in the mail. They have no honor and respect for their customers. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!

• Review fromlila b

  Date: 11/10/2022

  1 star
  Awful company overall! They deserve - stars!We have financed several cars through other companies, this is by far the worst company, they have awful customer service, awful online "support". We have our car financed through Santander, not by choice, that is who the dealer used. We set up our online account as soon as we received our welcome letter and set up automatic drafting through our saving account, the 1st payment there was an "issue" processing the auto draft, ok, we call and they couldn't tell me why the draft did not go through, they disabled the auto draft, we make the payment and pay the $30 late fee even though I am not convinced it was our mistake, I speak to a representative and was under the impression that auto draft is back on schedule, one month later, we have the same problem again, no reason as to why, the account information is correct, auto draft is set up, I have emails to prove that, yet they say that it is disabled, I get on the phone again, and spoke to 3 different representatives and not one could tell me what the problem is, except that whatever it is its my fault. They state that they can't see my online account, I know that is a load of bull, companies like these have access to all customers online accounts and can see all account activities. I would NOT recommend this company to anyone!!

• Review fromDorothy K

  Date: 10/29/2022

  1 star
  I would not even give one start if it was an option. My father passed away recently and a refund check was distributed by Santander to him even though we told them repeatedly that he was no longer living. It has been a nightmare trying to get the check rewritten in my mothers name so that she can deposit the money. Absolutely awful! We went to a branch and we were told we dont do that here given a number there , and were on hold for nearly two hours and when they finally answered they said that they couldnt help us and gave a different number to call. Its been the most frustrating experience with no end in sight. Do not use Santander bank for anything, if you have a problem their customer service is terrible!