Reviews
This profile includes reviews for Liberty Mutual Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,526 Customer Reviews
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Review fromC. A. M.
Date: 05/14/2025
1 starCompany has poorly trained customer service ***** I have been a member since signing on with Liberty Mutual for my auto insurance in November 2023. It became more expensive so I dropped this policy in April 2025. Since I had been paying my premiums each month, assuming I was paying for the following month, I was looking for a refund and was told by one of their representatives I would receive a refund check by May first of $238.71. I waited and when it did not arrive I called the customer service line again and was told I would not be receiving a refund. This is confusing since the representatives do not agree. Can I get help from another source explaining this confusion?Review fromJ. W.
Date: 05/13/2025
1 starJ. W.
Date: 05/13/2025
DO NOT FALL FOR RIGHT TRACK SCAM.They penalize you for driving over 37mph and the *** doesnt log well at all. Driving at 3pm is punished.They will trick you with a discount then take that away.
Liberty Mutual Group
Date: 05/14/2025
We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the ******************** Team at ******************************************************************** to discuss your concerns.J. W.
Date: 05/21/2025
Just had a driving event that was auto labeled as me as the driver. Not sure how they do this but its a complete farce. You have 0 control. They will do anything to MAKE you lose their discount. The incentive is ********** not waste you money with such a seedy company with the most barebones response. Yes let me take time out of my day to email my scammers.J. W.
Date: 05/22/2025
Just had a driving event that was auto labeled as me as the driver. Not sure how they do this but its a complete farce. You have 0 control. They will do anything to MAKE you lose their discount. The incentive is ********** not waste you money with such a seedy company with the most barebones response. Yes let me take time out of my day to email my scammers.J. W.
Date: 05/22/2025
Just had a driving event that was auto labeled as me as the driver. Not sure how they do this but its a complete farce. You have 0 control. They will do anything to MAKE you lose their discount. The incentive is ********** not waste you money with such a seedy company with the most barebones response. Yes let me take time out of my day to email my scammers.Liberty Mutual Group
Date: 05/23/2025
We appreciate the time you have taken to share your thoughts. We are working to address your concerns you previously submitted to our ******************** Team. Please feel free to contact us at ******************************************************************** to add any new information for consideration.Review fromron u
Date: 05/12/2025
1 starI would leave 0 stars if I could Terrible...absolutely the worst customer service I have ever experienced.The automated service is the absolute worst ever-no options to speak to someone ...system hangs up on you and so do the service agents.Also very high priced and I could not close my policy myself unless calling after hours. so messed up...never again will I consider these ridiculous maggots.Review fromScott M
Date: 05/12/2025
1 starScott M
Date: 05/12/2025
I own a small wood product manufacturing business. We manufacture custom millwork products. We have been insured through Liberty Mutual for one year. Our premium for last year was $27,000. We were advised that Liberty Mutual was not going to renew our policy. They said we are a high risk because we produce combustible ( wood ) products. Our broker was able to get a quote for$70,000 per year. We have been in business for 25 years and have never had a claim. We have a well maintained fire sprinkler system and a well kept facility.Nobody from Liberty has come to our facility to inspect. They have left us scrambling to get insured and I feel they could care less about the small business guys. Over a 300% increase in price, with no history of claims or losses is outrageous.With Liberty you only pay for what you need is a JokeLiberty Mutual Group
Date: 05/13/2025
We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the ******************** Team at ******************************************************************** to discuss your concerns.Review fromShawnee M
Date: 05/09/2025
1 starShawnee M
Date: 05/09/2025
Worst Insurance company I have ever delt with. 4 years ago I placed a claim on my roof. They said they would replace half of it! Who replaces half a roof? So I declined as I would have to pay the full deductible. In March 2025 a huge wind storm came through and 3 of my neighbors had to have their roofs replaced by their Ins. *** But Liberty said mine was existing damage. They saw it had been patched, but I did not have the receipts to show. Agent ******** **** is the worst. She is a speed talker and won't let you get a word in. She is the rudest I have ever spoke with. I wrote her boss ******* ***** about her attitude on late Friday. She called me at home Monday at 7am barking orders for me to tell her boss it wasn't true. I had her on speaker phone so my husband could hear her. It was so bad I had to hang up on her. She called back and left a message saying she was unsure if we got disconnected or if I in fact hung up in her face! I hate to have to leave any star as they are not worth it. I was a loyal customer for several years. I will be letting anyone who will listen to me know about this company. If I can keep one person from the trouble and heartache I have had to go through. I will continue to let people know this company has no intensions on paying out on any claims. Only pay for what you need! But when you need it they don't pay. Be very careful people with this insurance company!!!! :(Liberty Mutual Group
Date: 05/12/2025
We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the ******************** Team at ******************************************************************** to discuss your concerns.Shawnee M
Date: 05/16/2025
For every review that the BBB has on Liberty Mutual is has the same reply. "We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the ******************** Team at ******************************************************************** to discuss your concerns."You as a company are the worst. I will continue to let people know exactly that.Liberty Mutual Group
Date: 05/19/2025
Thank you for your response. We sincerely apologize for your experience and truly value your feedback. We would appreciate the chance to resolve your concerns. Please reach out to our ******************** Team at ******************************************************************** so we can discuss this further.Shawnee M
Date: 05/21/2025
I will reach out to ********************************************************************Liberty Mutual Group
Date: 05/23/2025
We appreciate the time you have taken to share your thoughts. We are working to address your concerns you previously submitted to our ******************** Team. Please feel free to contact us at ******************************************************************** to add any new information for consideration.Review fromJoshua G
Date: 05/08/2025
1 starJoshua G
Date: 05/08/2025
I'm not insured with liberty mutual, but my car was hit and totaled by one of their drivers. I had to give them a police report to prove their driver was at fault, besides that I can barely get in touch with their total loss department to figure out what's going on, I've been ******* for 2 months and still waiting on my settlement money so I can replace the car their driver totaled, on top of that I wasn't even offered a rental car.Liberty Mutual Group
Date: 05/12/2025
I am truly sorry to hear about your experience with our claims service.
We truly appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the ******************** Team at ******************************************************************** to discuss your concerns.Review fromSharon R
Date: 05/08/2025
5 starsSharon R
Date: 05/08/2025
I really dont really talking to insurance people I have had my share talking to agents and they want to keep you on the phone when all you want is an insurance policy that covers everything and reasonable prices I need a good insurance that cares about my family and I . I was not satisfied with my old insurance policies,however I found a wonderful woman ****** ******** who works for Liberty Mutual and she was amazing she talk to me and explain how everything works and Im very happy with her and the knowledge she has. ****** really cares about people thats very important to me and my husband.I want let everyone whos looking for insurance please talk with ****** at Liberty Mutual You will not be disappointed in fact Im telling all of my friends Im sure you will be happy.I like to thank ****** for all that shes done to helping me writing my policy .Sincerely ****** ******Liberty Mutual Group
Date: 05/09/2025
We appreciate the time you have taken to share your thoughts and we are happy to hear that you had a positive experience! We greatly value your feedback and look forward to continuing to provide you with excellent service!Review fromChante B
Date: 05/02/2025
1 starChante B
Date: 05/02/2025
Ive been trying to work with Liberty Mutual on a claim I filed (they are not my insurance company), and the experience has been incredibly frustrating. Its been over a week, and although the claim has supposedly been assigned, Ive seen no *********** first, I was told the assigned agent was on leavethen later, that she was simply out of the office. Every time I call, Im sent to voicemail, including when I try to reach a supervisor. Im repeatedly told someone will contact me, but no one ever does. The lack of follow-up, accountability, and basic customer service is unacceptable for a ********************** of this size.Liberty Mutual Group
Date: 05/06/2025
I am truly sorry to hear about your experience with our claims service.
We truly appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the ******************** Team at ******************************************************************** to discuss your concerns.Review fromChristine B
Date: 05/01/2025
1 starChristine B
Date: 05/01/2025
After reading the below complaints, the common thread is poor customer service, & not paying claims, I have decided not to go with Liberty Mutual. I received a quote from Liberty Mutual which is cheaper than what auto policy I currently have. Thanks everyone for your posts.Liberty Mutual Group
Date: 05/05/2025
We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the ******************** Team at ******************************************************************** to discuss your concerns.Review fromOmar R
Date: 05/01/2025
1 starOmar R
Date: 05/01/2025
They cancelled my policy for no reason and without letting us know, throwing us in the dark like that and we have been driving for a whole month without insurance. We got a letter from the *** saying our registration will be suspended because we do not have insurance and i called to understand what is going on they were rude and not giving us an answer why the policy being cancelled. This is one of the trashiest company.Liberty Mutual Group
Date: 05/02/2025
We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the ******************** Team at ******************************************************************** to discuss your concerns.
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