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Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mutual Funds.

Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fidelity Investments has 81 locations, listed below.

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    Customer Complaints Summary

    • 1,358 total complaints in the last 3 years.
    • 591 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting on micro deposits about a week. I need all my money out of IRA ******** and I keep getting the run around.

      Business Response

      Date: 01/04/2023

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from *****************************. We wanted to make you aware we responded by email on January 4, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to set up an account. I attached my bank to the account. My first name happens to be one letter, so when I signed up it wouldn't allow just one letter, so I put two. I talked to a Repetitive and they said I should copy and send in my Driver's License and Social Security Card. I did this. Then instead of freeing up my Account they wanted a form filled out and a copy of my Birth Certificate or Marriage License. I just didn't want to jump through any more hoops to start my account. Since I already had sent money in I just wanted to withdraw it back to the same linked account and close it. After trying to figure out how to do this online, I tried a Chat Help, they told me that someone on the phone could take care of it for me. So, I called the phone and that Representative said that I could not remove my money without providing the form and a copy of my Birth Certificate or Marriage License. I made it clear that these were the reasons why I was requesting the money and the closing of the account, because I did not want to go through any more hoops. I was told there was nothing they could do on their in. This is very unorthodox behavior, and before seeking relief from a Court I thought I would start here first. This has been a stressful and burdensome affair and maybe it can be resolved quickly from here.

      Business Response

      Date: 01/03/2023

      To Whom It *** *************************************** forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on December 30, 2022, and are currently working on a resolution. We consider this matter closed with the BBB. 

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:12/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father passed away in September 2021 and had several retirement accounts with Fidelity, including a 403(b) and self-employed money-purchase plan. I have been able to process the distribution of the money purchase plan but have made little to no progress on the 403(b) account. I first called in December 2021, at which point I was told I would be receiving a beneficiary claim packet in the mail within 10 business days. Months passed without being contacted by Fidelity and the next time I called they told me they had reached out to the plan administrator (my father's previous employer), but they had not received any response. I called the benefits office of the employer who informed me that they had replied almost immediately upon being contacted by Fidelity. At this point I began calling the 403(b) department at Fidelity every 3 weeks, asking for progress updates. I have provided all the documents they have requested, including the death certificate and QDRO, but every time I speak with a representative, I'm told to be patient and I will receive the beneficiary packet in 10 business days. At this point It has been over a year since I began working towards a resolution for this specific account. Despite the fact that I am my father's court-appointed personal representative/the executor of his estate, Fidelity continues to delay and provide little transparency into why the process continues to drag on. No other financial institution has been as unhelpful or difficult in the time since my father's passing.

      Business Response

      Date: 01/08/2023

      To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on January 6, 2023, and are currently working on a resolution. We consider this matter closed with the BBB.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 01/12/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

      The business contacted me directly, but did not address any of the specific concerns outlined in my original complaint. In fact, the business has only further demonstrated that they will not provide solutions, but instead continue to delay. It has been more than a week since they contacted me and all they can say is that they are "researching" my concerns.

       
      Regards,

      ***********

       

       

      Business Response

      Date: 01/22/2023

      To Whom It May ****************** style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">
      Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on January 20, 2023, and are currently working on a resolution. We consider this matter closed with the BBB.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:12/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/15/2022 I called Fidelity Investments because I was unable to login to my online account. Once I called I was verified and then told that due to security issues we are unable to authorize you and I will not be given access to my account. They told me they will investigate and contact with further updates. It is 12/27/22 and I called again and was told the same thing 2 weeks later. I even offered to go to the local Fidelity office for verification but was not given any information. My account and funds access has been taken away from me illegally and I need this addressed. I have and am willing to give any information needed to get access to my account.

      Business Response

      Date: 12/29/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from Dhruvlata *****. We wanted to make you aware we emailed the client on December 29, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been given the run around for a payout on an old 401k from an employer I worked for in 2021.I have spoken to many customer service agents who have given me different responses.I called Fidelity last month asking them to quit sending me mail if they aren't going to hold up their end of the bargain and send my check like I was told multiple times before.The agent said they will no longer send me mail and my check was already mailed out and I should receive it, at the latest, the 2nd week of December 2022. I have yet to receive the check.

      Customer Answer

      Date: 01/07/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 01/08/2023

      To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on December 28, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 01/14/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

       

      I do not know where Fidelity is getting this December date from. I have not spoken to anyone from their company. No one has reached out to me since filing this complaint.

       


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Kassidy

       

       

      Business Response

      Date: 01/25/2023

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from *********************************. We wanted to make you aware we spoke with the client on January 19, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:12/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been out locked out of my account for a week and a half, and cant not gain access to my funds. I have reached out to Fidelity Investments five times and I have not received an answer as to why I am unable to gain access to my account. I have a File number with Fidelity which is File Number: W052123-12DEC22. I would like a check for all of my funds or unlock my account so I have access to my funds.

      Business Response

      Date: 12/29/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from *****************************. We wanted to make you aware we emailed the client on December 28, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I DISCOVERED MY INDIVIDUAL ACCOUNT WITH FIDELITY WAS RESTRICTED ON OCTOBER 31, 2022. I CALLED AND ASKED WHY AND WAS TOLD IT WAS DUE TO AN ATTEMPTED BANK WIRE IN THE AMOUNT OF $98,000. I CONFIRMED THAT AMOUNT WAS CORRECT BECAUSE I WAS PURCHASING A VEHICLE FOR MY NEW TRANSPORTATION COMPANY, WHICH HAS HAD TO BE PUT OFF BECAUSE OF THIS REVIEW THAT THEY ARE DOING. I WAS TOLD I NEEDED TO SUBMIT MY TAX RETURN DOCUMENTATION WHICH I HAD DONE THAT SAME DAY. AFTER I HADN'T HEARD BACK FROM THEM, I CALLED ON NOVEMBER 8TH, 2022 FOR AN UPDATE AND WAS TOLD THAT A DOCUMENT WAS MISSING, SO I SUBMITTED THAT DOCUEMENT RIGHT AWAY. AT THIS POINT I WAS TOLD THAT THE DEPARTMENT WOULD NEED A FEW DAYS TO REVIEW THE DOCUMENTS AND WHEN THE REVIEW WAS COMPLETE, I WOULD HEAR BACK FROM THEM. AFTER NOT HEARING ANYTHING FOR A FEW DAYS, I CALLED BACK AND WAS FINALLY ABLE TO SPEAK WITH SOMEONE, BUT THE CONVERSATION WAS NOT HELPFUL. AFTER ABOUT 10 MINUTES FOR THE REP ASKING ME PERSONAL QUESTIONS ABOUT WHAT I DO FOR A LVING, I WAS ASKED "YOU SEEM LIKE YOU HAVE A LOT ON YOUR PLATE, WHY DON'T YOU JUST QUIT YOUR DAY JOB AND JUST DO THIS FULL TIME? I DON'T UNDERSTAND WHY YOU STILL WORK A 9-5 IF YOU ARE MAKING THIS MUCH MONEY." SINCE THIS VERY UNPROFESSIONAL CONVERSATION, I HAVE NOT RECEIVED A SOUND UPDATE ON THE ACCOUNT I HAVE WITH THIS BANK IN 2 MONTHS. I HAVE CALLED SEVERAL TIMES SINCE AND HAVE ONLY BEEN TOLD MY ACCOUNT IS STILL UNDER REVIEW. I HAVE BEEN HUNG UP ON WHILE TRYING TO GAIN CLARITY ON THE PROCESS. I HAVE BEEN LEFT IN THE *** AS TO WHAT IS REALLY HAPPENING WITH THIS ACCOUNT. I DON'T WHAT THE PROCESS IS, WHO IS REVIEWING THE ACCOUNT, OR WHEN TO EXPECT A RESOLUTION.

      Business Response

      Date: 12/26/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from **************************. We wanted to make you aware we emailed the client on December 22, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:12/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/9/2022 made a payment from an approved account to pay off an existing loan.I was told it would take 3 days to process and then I could take another loan.Checked everyday and it stated it would process by 12/12/22.Finally on 12/15/22 I called. after being on the phone numerous lengthy times i was told that it won't process until 12/20/22 which means i won't have money for christmas now. they stated the account was not verified but that is not what my screen shows and I have received money to this account

      Business Response

      Date: 12/26/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ***********************. We wanted to make you aware we called the client on December 20, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:12/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am retired from the *************** and I receive a monthly pension payment from Fidelity Investments, as they currently administer pension payments for *** up through 12/31/2022. In the 4th quarter of 2022, *** announced a new plan administrator, ******************** as *** arranged to annuitize the funds in their pension plan. Fidelity was to make this a seamless event for retirees, so seamless that they directly shared my SSN and personal bank information with *********** I never gave such permission to have FIdelity share that personal information. I have had an open ticket with Fidelity for 6 weeks and have also spoken to *********** Fidelity believes it is proper to share SSN and bank information with a third party and ********** believes it is proper to receive such personal information. It is impossible to even consider a lawsuit, as a person cannot prove damages. Bottom line, Fidelity believes it is reasonable to thumb their nose at personal data privacy laws.

      Business Response

      Date: 12/19/2022

      To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on December 16, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 12/20/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:12/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called on 12/12/22. Asked about direct deposit customer service representative couldn't explain so I asked him for a supervisor. And he hung up on me. Called again on 12/12/22. Asked for a customer service supervisor and the customer service supervisor said a direct deposit is available as soon as they get it. Called on 12/13/22. To verify that the day before supervisor was right. Got a different supervisor name ***** and he told a totally different story. Also asked the question to there Fidelity Virtual Assistant. And the results are sent to you the BBB.

      Business Response

      Date: 12/15/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ***************************. We wanted to make you aware we emailed the client on December 14, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      *****************
      Fidelity Investments

      Customer Answer

      Date: 12/15/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. Because Fidelity Investments didn't answer why it showing in there Virtual Assistant why it says funds available immediately. And to give me proof that it was done. And why different employees are saying that it's available immediately also.

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****** L

       

       

      Business Response

      Date: 12/15/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ***************************. We wanted to make you aware we emailed the client on December 14, 2022, to address the client's complaint and informed him that feedback was submitted to improve future experiences. We consider the matter fully reviewed and resolved. We regret ****************** is unhappy with our response.

      Sincerely,

      *****************
      Fidelity Investments

      Customer Answer

      Date: 12/19/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****** L

       

       

    Fidelity Investments is NOT a BBB Accredited Business.

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