Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mutual Funds.

Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,358 total complaints in the last 3 years.
591 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Again, I lost money with Fidelity I don't have access to the *** I was in the line for almost 2 hours and again I lost my money $3,000 because the customer service is terrible and not helped me, I lost my iPhone and i can't sell my stock, I process in *** the Fidelity with Finra , because put my 401k to most aggressive I said to fidelity since November 2021 I don't want aggressive, again Fidelity make loser the money same with many complaints
Business Response
Date: 12/19/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on December 19, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been staying here in the ****************** with my sweetheart. I told my landlord, *********************, owner/proprieterCasa ************ about how Fidelity is saying things about me and making life generally difficult. They have most of my life savings. I have been unemployed and am reaching the end of my availablecash. When he heard about this, ***** was incensed. He knows how much fun my sweetheart and I have been having together and how great she is. *****, his daughter and his property manager will all vouch for me and my sweetheart. ***** has very strict policies for who he allows on his property.While having some fun down here and gettingto know my sweetheart, I have also been conducting my marketing campaign for my next project. So, I haven't had much time for dealing with Fidelity. However, I just came back to the **. I made an arduous 13 hour journey to ******* from *****. The car is 28 years old and losing oil. I was and am sick. I was fighting sleep two thirds ofthetrip. But I didn't want to sleep in my car and get pressed to move along at 2am by some ******. So, I made the entire journey in one day. I am out of money. I have almost no money for getting to my new job and feeding myself.Did a scamminglady in the DR do this to me? No. Fidelity did it to me. I cannot get any other broker to take my account. They are damaging my financial reputation.Tell Fidelity to let me immediately withdraw my cash funds and to give me access to my mutual funds so I can conduct my next project.
Business Response
Date: 12/15/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *********************. We wanted to make you aware we emailed the client on December 14, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:12/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have my retirement portfolio set up at Fidelity Investments. Whilst in a family emergency, I went to make a withdraw to have it transferred to my account but could not access my account because it required 2nd party authentication (I do not have a phone), and I tried to do the email authentication but they did not have that option and told me to do a phone authentication but I am deaf. So, I went to the chat version and talked to a representative and did not have ANY resolution on fixing this or getting a code so I can make a transfer. Then she transferred me to someone else which was not able to help me either. Both representatives keep telling me the same thing, call in or authenticate by text. Which I am not able to do either. This service is not helping me as a deaf individual without a phone. I highly would not recommend this company to any one that is not able to hear since they are only using RELAY services and not any other options.
Business Response
Date: 12/13/2022
To Whom It *** ********************************* forwarded to Fidelity a complaint filed under the above referenced case ID.

********************** will be responding directly to the complainant regarding this issue, and we consider the matter closed. We ask the complainant to allow **** business days to receive our response.

Sincerely,

Fidelity Investments
Initial Complaint
Date:12/07/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/26/2022 I opened a cash account with Fidelity because of their holiday promotion of a $150 bonus after depositing $50 into a newly opened account. After a few weeks, Fidelity closed the account and disbursed a check on December 5th, 2022 without my consent or knowledge of such a request. This is like fake promotion and I have been talking to different agents with different answers. Some of them are so rude without a decent knowledge of the problem and they act like they don't even want to talk to me or try to resolve the problem. I have many other broker accounts with different brokers such as TD, Webull, Coinbase, and Robinhood, but none of them have this issue or the worst customer experience ever. I want my $150 bonus as promised. I did all the requirements and now they closed my account for no reason. Below is my proof of speaking to one decent customer service representative.
Business Response
Date: 12/11/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *****************. We wanted to make you aware we emailed the client on December 9, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

Customer Answer
Date: 12/14/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Vu
Initial Complaint
Date:12/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a fidelity customer for over 8 years and recently switched employers. As a result of the move I initiated a rollover from the former account into a separate Fidelity account with my new employer. This was done from my work computer and they flagged my account for fraud activity. I contacted them on 4 different occasions over the next week verifying that I was the person who initiated the transfer. After much strain and frustration I was told that my account would be unlocked. Due to the huge inconvenience and the lack of customer service or support I opted to move my retirement funds to another investment firm. Fidelity has blocked the firm from moving the money, my account is still locked, and I keep being put on hold. I have been waiting 3 weeks without resolution.
Business Response
Date: 12/11/2022
To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on December 7, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

*************************
Fidelity Investments
Initial Complaint
Date:12/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I began trying to get 401k dispersement on Oct 18th for my husband who had a stroke 6 years ago. I was told to mail the our power of attorney which I did same day. Called back on Nov 10 and they told me to call my husband's previous employer. I did same day and provided email the poa. She confirmed receipt and verified that fidelity received confirmation. I called fidelity on Nov 21 and they had no one available to help me but said they would call back. I called again Dec 6. They are now saying they do not have what they need to disperse payment and will call me back. I am concerned about their delays and lack of support.
Business Response
Date: 12/07/2022
To Whom It *** *************************************** forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on December 7, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Customer Answer
Date: 12/08/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I was contacted by ******** and they are now requiring me to submit my Social Security Number as power of attorney. On OCT 18th when I spoke with ***** she was OK with my 4 digits. I want the money issued to my husband and using his social security number (he is not dead and is compitent). When I asked why they need mine she could not respond. I thought that companies were not supposed to require SSN if not needed for regulatory reasons by law. My husbands employer was fine using only the last 4 digits as well and could not explain why it would be needed.
Is this company delaying payout? WHY?

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 12/13/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *************************. We wanted to make you aware we emailed the client on December 12, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:12/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wished to set up a youth account for our child, so that she could learn about banking, relationship and opportunity to learn value of investing. Since I already had an established account with fidelity investments, I opted to go with this bank for youth account and filled out necessary info on fidelity brokerage online services to create an account, I shared my minors SSN and current year School ID with photo ( which are listed as acceptable forms of identification on their website), however account was not established and put on pending, later received an email about asking for additional documents, when we tried to get a clarification from CSR over the phone (12/1/2022) I was told that the account is flagged as high risk account and required current school year student ID, which was shared in secure email. When I tried a follow up call on 12/5/2022, rep gave me the same answer and when requested an escalation, a person who identified as the manager, *************************** was put on the call. He spoke in a condescending way about our understanding of the requirements ( its your understanding about the the requirement not the actual) and their back end team decides which documents they would accept not what's advertised on the website. I need explanation as to why my minor child's account Z2XXXXX95 is flagged as high risk, delay in processing and putting us for a different standard than advertised to open an account
Business Response
Date: 12/11/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *******************************. We wanted to make you aware we emailed the client on December 8, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:12/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The value of my 401k **** account has decrease for some unknow reason since I open the account in 2008 from my job at ChoicePoint. The account should have been at $10,000 by now due to the year that have gone by and I don'appreciate at all how the account been devalued in the past few years. The account is less value now since its from open back in 2008.
Business Response
Date: 12/07/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ***************************** filed under the above referenced case ID. We wanted to make you aware we emailed the client on December 7, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fidelity will not release funds. Fidelity advises they want the funds transferred out of its company but will not lift restrictions allowing that transfer. Fidelity has requested several documents be submitted to unlock the accounts but each time the requested documents were uploaded, Fidelity requested more documents. After all requested documents were uploaded Fidelity sent an email that it would not accept the requested documents and would not assist in getting the funds transferred. Fidelity has not stated any legal or factual basis for withholding the transfer and will no longer answer communications. Also, Fidelity says to have a bank make the transfer request but the funds are in a brokerage account and a bank cannot accept securities. and to complicate the matters more, Fidelity won't allow a cash conversion so the funds can be transferred to a bank.
Business Response
Date: 12/06/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ***************************. We wanted to make you aware we responded by email to the client on December 6, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

Customer Answer
Date: 12/07/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Fidelity only unlocked one account. There are three other accounts that cannot be accessed. Also, there is a property settlement agreement with ex-spouse ******* that requires $5,000 to be transferred into the joint account and then the joint account needs to be divided equally into two separate and individual brokerage accounts. Attempts have been made to transfer the $5,000 into the joint account as ordered by the Court but the restrictions are preventing this transfer. Also, Fidelity refuses to assist in splitting the joint account and a show cause order will be entered by the Court if the split does not happen.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********

Business Response
Date: 12/13/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ***************************. We wanted to make you aware we responded by email to the client on December 13, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Customer Answer
Date: 12/14/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ
Fidelity is agreeing to help resolve the issue but not in a satisfactory way. The court order has been sent but the $5,000 issue needs to be addressed separately from that court order. Fidelity's refusal to work with the ***** of ******** and speak to him on the phone is why this this matter has become a mess.

Regards,
********
Initial Complaint
Date:12/01/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A family member of mine passed away back in May, I have been fighting with this company since than regarding settling the 401ks benefit. Ever since Fidelity was informed they have been giving our entire family the run around. Death certificate has been provided in May. 7 months later this is still not resolved. More information on timeline below. Case # W822408-27May22 ************************* *************************** *********************** Case Manager Death 5/25/2022 August 2nd Spoke to ****** sent copy of documents naming me as beneficiary August 8th called back for following on documentation sent since had heard nothing since 8/2 August 19th called again to follow up from previous call with ****** on 8/2 September 7th spoke to **** again trying to follow up on status from August 2nd convo 9/21 spoke to ********** (manager) **** spoke to manager asked that I call regarding beneficiary info.9/22 Spoke to ******** was advised to send copy of ************ license sent email I as confirmed as beneficiary, and was told would receive follow up within 2-3 weeks 10/28 called to follow up from convo with ******** 9/22 was then told need to send copy of death certificate
Business Response
Date: 12/11/2022
To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on December 7, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Fidelity Investments

Fidelity Investments

Fidelity Investments

Fidelity Investments

Fidelity Investments

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Customer Answer

Initial Complaint

Business Response

Fidelity Investments is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Fidelity Investments is NOT a BBB Accredited Business.