We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DraftKings, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,201 total complaints in the last 3 years.
    • 776 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 25, 2025, I was asked by DraftKings to update my ***************** application. After doing so, I was no longer able to access my Jackpocket account the app kept prompting me to contact *************** asked me to complete several steps to confirm my identity so they could match my Jackpocket profile with my DraftKings profile. (My old DraftKings profile contained outdated information because I hadnt used it in over 10 years.) After providing all requested information, I was told by support staff (****) that now that my info matched, my DraftKings account will automatically migrate your Jackpocket account. In a later exchange, he also told me: Once you sign into your DraftKings account, you'll be given the option to migrate your Jackpocket account to your ********************** ********** of today (June 28), my Jackpocket account still has not been migrated, and I have not been presented with any option to do so. I still cannot log in to my Jackpocket account, and my funds deposited in Jackpocket remain inaccessible.I have made multiple attempts to reach both Jackpocket and DraftKings support to try and resolve the situation, but they appear to be ignoring me now. At this point, I can only assume they have effectively stolen my funds.All I am asking for is to have my Jackpocket account restored so I can access and use my funds deposited there.

      Customer Answer

      Date: 07/09/2025

      Better Business Bureau,

      The business issued a software update that addressed my complaint (#********).

      Regards,
      ******* ******

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against DraftKings **** for withholding a deposits of $1,650 made via ***** on June 19, 2025. I deposited these funds into my DraftKings account with the intention of placing bets. However, I changed my mind and requested a withdrawal without ever placing a wager or using any promotional bonuses.Instead of processing my refund or responding to the request, DraftKings permanently closed my account and has refused to return the deposit. They have sent me multiple generic emails stating my account is not eligible for reinstatement but I am not requesting reinstatement. I am only asking for the return of funds that were never played or used.Their own policy (support article KB0010251) states that unplayed deposits are eligible for refund if:- The deposit was recent - No bets were placed - No bonuses were applied My case meets all criteria. However, they are refusing to acknowledge this and have completely locked me out of my account. I cannot even retrieve my deposit history. The company is now holding $1,650 without providing any real explanation or justification.I am requesting that DraftKings return my unplayed funds immediately.

      Customer Answer

      Date: 07/07/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled a dispute with my bank and the dispute was denied. DraftKings told me my account was locked, I didnt think nothing of it, but now I was refunded for bets I made on games that wasnt authorized so now DraftKings has $657 of mine and I have provided proof from the bank regarding the dispute being denied

      Customer Answer

      Date: 07/01/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in June 2023 I disputed a transaction for DraftKings through my bank account which was later denied. Since then DraftKings has restricted the account and is holding on to $647 in the account which I would like to withdraw and I have also provided evidence from my bank as well.

      Customer Answer

      Date: 06/30/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 900 in a draft kings account and their not giving me any solution too getting my account unrestricted by their system, they keep sending me the same ai message over and over again giving no help too getting my account back, also will not let me withdraw the money on the locked acc

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with ********************** (username: Dwells2323). I deposited money and was verified during signup using my name, address, and SSN. I recently won $1,022.73 and submitted a withdrawal request. After that, my account was locked and DraftKings demanded a live photo ID, even though it was not required when I deposited or played.They then canceled my withdrawal and put the funds back in my account. This feels like a delay tactic to avoid payout. *** already filed a complaint with the *********************. Im asking for my funds to be released immediately and my account closed permanently after payout.

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning, A couple months ago my DK account had to be closed due to fraud going through my bank account. Thats what was recommended to me. So I tried to put a suspended and instead they ended up closing my account. My email was ********************** name is ****** ***** *** I have been trying to get my account back they keep telling me there is a no reopen account which was never told to me and it is very frustrating because I used draftkings all the time. It is unreal, all I am asking is for my account to be reopened and looking to get some help.

      Customer Answer

      Date: 06/27/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a bet at Draftkings $50 to win $262 that a player would walk in his next at bat on June 16th. The player intentionally walked so I thought I had won my bet, but then l looked and saw the bet was voided. They said that in their rulebook live ****** with intentional walks would be voided, but their pre live bets do not void for intentional walks and count as a win. I am arguing that no reasonable person would check the rulebook for that when youre placing a live bet and I believe I deserve my winnings

    • Initial Complaint

      Date:06/15/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I highly believe I was doing the right thing putting in a bet for -222 but I didnt know it had to be -500 or -600 but I greatly am truly sorry about that and wish to have another chance at the promotion because Im really new to this. Can someone please help me get a bonus of any type im a new bettor and am trying to be a great customer

    • Initial Complaint

      Date:06/14/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was wrongly locked out of my betting account after numerous times of sending all my information still haven't been able to get my funds back which is all i want if im not able to atleast use them on the site

    DraftKings, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.