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Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

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Reviews

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  • Review fromClaude R

    Date: 09/14/2022

    1 star
    They have locked me out of my account due to an email issue. I notified them of said email issue, I accidentally put in the wrong one. This was during the super bowl. This weekend I tried to login but was not able to do so. I then attempted to crest a new account with the correct email. I received notice that I already had an account. I tried a change email but that did not work. I then emailed customer service with a full explanation and giving them the correct email. The service rep replied that they had closed the account because I cannot have 2 accounts, understandable, but they failed to update the email. I in my next communication I explained that the account they kept open was the incorrect email and it needed to be updated. This was also explained in the first message and the correct email was the one we had been communicating through. The new rep in the chain, each message was a new person asking me to re-explain the problem which they could have seen in the previous emails. They finally did update the info and I received an email letting me know it had been corrected. But then when so tried to login it said that account was locked. I messaged them again and explained the new issue and asked for an update and/or next steps. They have failed to reply. I have now emailed 3 different people, had to tell the story 3 times, and am worse of than when this started. Fix my account please! Give me access or at the very least an explanation of what the heck is going on.
  • Review fromShannon C.

    Date: 09/11/2022

    1 star
    Draftkings is a fraud .. please whatever you do , do not use this casino site .. they sell you promotional offers to lure you in and then dont hold up to the bargain they are pretending to sell you . Their employees steal your bank and s.s numbers and sell them to the dark web
  • Review fromTim C

    Date: 09/11/2022

    1 star
    I spent an hour on the phone trying to get someone to give me an answer to why *********** were not working, I got transferred 6 times and each time was less helpful then the next. The last phone number was not a valid number. I am over this company and their horrible service where they diligently try and avoid any human interaction or common courtesy.
  • Review fromCHRIS A

    Date: 09/10/2022

    1 star
    Emailed multiple times for a mistake and misleading email on behalf of draft king ******** was run around and avoiding solving the situation
  • Review fromGeovanny S

    Date: 08/07/2022

    1 star
    They run scamming promotions where they tell u .. if u deposit with us we ll give u a bonus but what they dont tell u is when u try to use that bonus they secretly use the deposit and not the bonus so then u are stuck with the money and u cant use it because its now all a bonus and it wont let u sportsbet or even withdraw it .. my specific situation was i deposited 50 bucks got 25 bonus played a few hands on blackjack where i won $20 dollars and now they tell me the whole balance of 95 dollars is a bonus and i have to play the casino 16 times of that amount to be able to sportsbet or withdraw when I originally put the 50 bucks to place a sports bet.. u try to contact customer service whixh they claim is ********************************************************** touch with anyone and then u leave messages and they dont get back to u for hours .. i left like 5 messages and got 2 replays hours and a day later .. they literally copyed and pasted some weird terms and conditions and even recited the incorrect promotion i used and incorrect balance i deposited and then proceeded to clear all the messages i left as solved ! So i got robbed the ************************************************* there and i cant do anything about it ! Use any platform But draftkings!
  • Review fromgaby l

    Date: 08/05/2022

    1 star
    My username is Gbucket26 on draftkings.My bank mistakenly made a charge back against draftkings cause they thought it was a fraud, I canceled the chargeback THE NEXT DAY. And draftkings has my account locked, I sent them over all the documentation they asked for, and it has been 3 weeks and they are still saying my claim with the bank is open even though I sent them a letter from the bank that it is closed. I have close to $2500 in the account that I am trying to withdraw but they will not let me because they say the claim is still open on their end absolutely terrible customer service they have because you cant even talk to a real person. Just a nightmare
  • Review fromAmy C.

    Date: 08/03/2022

    1 star
    BE WARNED! You must be physically located in the stste of ************. However they will NOT stop you from giving them ALL your information that can't be deleted, before telling you this. It took days to get this info, I was stuck in a perpetual loop of verification. I even sent them a copy of my DL. Yeah, great. A great scam to sell info.
  • Review fromKathleen Denali

    Date: 07/31/2022

    1 star
    I have attempted 3 times to withdraw winnings and Draftings keeps cancelling it. There is no phone number listed to contact anyone. Ill have emailed them 22 times already. I wish I would have seen all these comments first. They have stolen my money. Im going to file a complaint with the ******** ******************** if I do not receive my money in the next 2 days.
  • Review fromDakota S.

    Date: 07/30/2022

    1 star
    Draftkings customer support is rude and unhelpful, they refused to help me change my email address because for some reason they are the ONLY company where you have to contact their customer service to change your email address. They were unhelpful and even made me upload a picture of me holding my drivers license and then they proceeded to ignore me. My issue is still unresolved and Im losing access to my old email. I dont recommend doing business with this company

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