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Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Reviews

This profile includes reviews for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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DraftKings, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 200 Customer Reviews

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    Review Details

    • Cordes T

      Date: 01/01/2023

      10minutes b4 game starts and I'm not allowed to change player. Scam

    • Joseph Y

      Date: 12/25/2022

      Terrible locked my account and stole my money after 5 years of playing on their platform! **************** refuses to unlock account so I can get my money off of this site! Looking into a lawsuit due to their shady practices! They keep you around until you start winning then they lock your account and steal all your money!

    • Kevin M

      Date: 12/18/2022

      My account was compromised (hacked) on 11/21/22 and while I do not hold this against them, their response has been completely unacceptable. Almost a month later I still do not have access to my account despite doing everything they have asked of me. There is no phone number to call, no live chat, the only option is to email them and hope you will be lucky enough to get a response back. A company that is trusted with people's money should not be this difficult to get in touch with when there is an issue. They truly have the worst customer service that I have ever dealt with.

    • Sundeep P

      Date: 12/09/2022

      Horrible customer experience. Major scam with the bonus to have you sign up. Did not return my deposit citing some rule. Stay Away

    • Irania E.

      Date: 12/04/2022

      Like many other people, Ive deposited my hard earned money into this scam of a company and they restricted my account, have refused to contact me to tell me why I was restricted, AND have ignored my numerous requests for contact from their support team to withdraw my money. The very LEAST they could do is contact me, but I have yet to hear from ANYONE from this company. Truly a scam. Please be careful.

    • Joe B

      Date: 11/01/2022

      They have some of the worst customer service Ive ever experienced. Won a few bets and theyve made me verify my identity several times in order to withdraw my funds. Im still unable to withdraw my winnings. I would recommend using other betting platforms with more responsive customer support

    • Sara P

      Date: 10/31/2022

      Folks I'm here to warn you that I started using DraftKings and deposited money into the app but once I referred the app to people in my own household they blocked all our accounts claiming that we were sharing accounts and it was cheating when this was absolutely not the case. They refuse to release my original deposit unless we ALL send a copy of our photo ID's even though I explained to them multiple times that we are all in the same household and that the mistake is on their part. There is a reason why they do not list a customer service telephone number on their website, its because their plan is to SCAM YOU OUT OF YOUR OWN MONEY ESPECIALLY IF YOU PLAN TO REFER. YOU HAVE BEEN WARNED STAY AWAY FROM DRAFTKINGS. Fanduel is 10x better and so are many other apps. Draftkings is BY FAR THE WORST EXPERIENCE IVE HAD AND THEIR CUSTOMER SERVICE IS DISGUSTING. Stay away from this scam!

    • Joseph T

      Date: 10/30/2022

      Was totally ripped off by them! I had opted in for a 20 percent pay back on all casino games spent 1k in 2 days and they provided several exuses not to pay etc.. go fanduel trust if u wanna legit company

    • Anthony S

      Date: 10/23/2022

      They locked me out my account because I typed in wrong password. They let me reset it and then locked my account. They kept my money.

    • Ryan K

      Date: 10/10/2022

      Theres a serious flaw (or maybe its intentional) in the deposit process while using the mobile app. I input $50 for deposit and chose to use PayPal. It only allows you to use a bank account and I already had one linked. Instead of doing the $50 I requested it completely emptied my bank account and deposited into draft kings. No remorse or apologies from support and no reversing the deposit. Terrible company and shady business tactics.

    DraftKings, Inc. is NOT a BBB Accredited Business.

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