Complaints

This profile includes complaints for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  
• 

  Nexamp

  200 W Monroe St Ste 620 Chicago, IL 60606-5070

• 

  Nexamp

  154 W 14th St Fl 2 New York, NY 10011-7300

• 

  Nexamp

  1776 I St NW Ste 400 Washington, DC 20006-3700

• 

  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March of 2024, I signed up for Solar Energy, Nexamp to save money on electric bill. Their advertising led me to believe I should see 15% savings in about 3 months. However, by the time I pay them and then my electric bill, I am paying much more. I have yet to see the 15% savings.October, 2024, I reached out to them about my higher payments. They agreed to review my account to see about getting some savings. I provided a copy of the Ameren bill October 31 which they reviewed. Their response on November 4th was as follows: "Thanks so much for reaching out to Nexamp as well as providing your Ameren bill copy so we could reanalyze your usage history and provide you with a larger allocation.I am recommending that we increase your allocation from 5.98kW AC to 7.95kW AC so that the credits that are generated are able to match your year's usage ********* will receive an email from Adobe Sign shortly, so please review and sign this new form so we can file your allocation adjustment away, as well as send it back to Ameren for their records as well.Once Ameren receives this signed agreement from us, you will be able to see more credits applied in 1-2 billing cycles."They made some kind of adjustment, I agreed thinking this would help. Meanwhile, after losing a part-time 2nd job, I decided I just can't afford this. On December 1st email, I asked them to cancel me immediately. I paid the December bill of $101.05 and thought this was done as ******* showed a zero balance. Then I got a bill for $90.05 due mid-February, complained again as I had cancelled December 1st. Then ******** from Nexamp called 1.27.25. Left a message that the cancellation had been sent in but it could take up to 90 days to cancel. (This should be March 1st). I paid the February bill and thought I was done. Now I have a bill for March for $141.61. I've been ripped off for a year and put up with it. I definitely should not have to pay this bill. THIS IS A RIP OFF! Please help!

  

  Business Response

  Date: 03/14/2025

  Hello *****,  

  Thank you for reaching out, and we apologize for any inconvenience you may have experienced. Were happy to provide an overview of how billing works and how you can recognize savings as a Nexamp Community Solar subscriber. 

  As a participant in our program, you have a share in one of our solar farms that generates clean energy for the grid. Your utility applies a reduction to your bill based on the solar energy your share produces each month. These reductions, known as solar energy credits, offset your electricity costs. While your utility will continue to issue a monthly bill for your electricity usage, it will be reduced by the value of the credits. Nexamp then invoices you separately for the credits appliedat a 15% discount. 

  To maximize savings, we size your share of the solar farm to cover approximately 90% of your annual electricity costs. Because solar production is higher in the summer, many customers generate excess credits during those months, which are then applied to offset costs in the winter when production is lower.
  
  We understand you requested cancellation in December. Please note that cancellation is not immediate and can take up to 90 days, meaning you will still receive credits through March. Since Nexamp bills in arrears, the February invoice you received reflects credits generated through Novemberbefore your cancellation request. 

  We also see that you are currently enrolled in budget billing with your utility. Our team will reach out to review next steps and address any concerns you may have. We appreciate your understanding and thank you for being a Nexamp subscriber. 

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had not received my Nexamp statements and I called them about it. What I did receive were notices of my account not being paid. When I received those notices, I paid the account in full. Again, did not receive my statements but received notices of payments missing. Again, paid the bill in full. Recently, I received a bill which indicated that the previous bill was $365.42 which also said $365.42 payment was received. Also on this statement is a current charge of $133.38 due March 16, which I intend to pay on time or before. However, I also received a CMP (utility company) bill for $181.87. I phoned Nexamp today, 3/5/25 to see why my CMP bill was so high as the bill is usually $26.85. Misa (male) at Nexamp said they cancelled my account back in November. I asked why. He mentioned the missed payments. I said I phoned Nexamp about not receiving the statements after I received the missed payments missing notices. I also mentioned that it seemed strange that I would receive missed payment notices and not my statements. I said I wanted to make certain that I wasnt on an ebill payment because I always received paper statements.Misa mentioned they are on a 90 in the rears payment and even though they cancelled my account in November, WITHOUT ANY WARNING, that I will still receive 2 more bills that I have to pay. I asked how much more did I owe and that I would pay it now, but he said he did not know. How can I still be getting bills from Nexamp when they cancelled me in November and this is March?I am frustrated with this company and I feel they are not operating in good faith with me and probably many others, as I see by BBB posts. They need to be able to have a better business practice. A lag of *************************** a consumers eyes. They also, in writing, promised a 15% discount, but I havent seen it yet. Also, I am uploading my current Nexamp statement and my current CMP statement.

  

  Business Response

  Date: 03/07/2025

  Hello La *****,  

  Thank you for your feedback. We understand that learning your account was marked for cancellation may have been frustrating, and we want to provide clarity on what happened. 

  Our records show that we attempted to contact you multiple timesfour calls and emails between 10/31/24 and 11/07/24before proceeding with cancellation. On 11/07/24, we informed you that to remain enrolled, payment was required, and you needed to contact our support team to remove the cancellation. Unfortunately, we did not receive a response. 

  The cancellation process takes up to 90 days as we coordinate with the utility. However, as reflected on your CMP bill for the dates 12/12/24 - 01/10/25, your last round of solar credits continued to be applied. Since Nexamp bills are in arrears, you will receive one final invoice for these credits at your allotted discount. 

  Regarding your savings, every time Nexamp applied solar credits to your CMP bill, you received a 15% discount. Some of your CMP bills were as low as $26 because Nexamp credits covered your electricity costsexcept for CMPs mandatory service fee, which cannot be offset.

  We understand this may not have been the outcome you expected and apologize if our outreach attempts were missed before the account was marked for cancellation. If you have any further questions or would like to re-enroll in the program, our team is happy to assist. 

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  , ******************** is ************** which we are completely satisfied.Two young representatives showed up at our home one day last summer (2024) from NEXAMP, they told us if we signed a form from NEXAMP we would save on our electric bill . No strings attached, I signed what I thought was a petition . They said nothing would change from ******* , this would just give them access to information for their solar company .They also said we would be saving money, that eventually we would be seeing a credit on our electric bill.Also I could cancel at anytime. I rececived the first bill last month for $104.54 . I called to cancel on 2/18/25, and today I received another bil for $242.83???I am horrified . We got scammed. I do not want to pay theses invoices. I called again today to cancel and they are not cooporating .I called Versant and they said they hear this all the time. This is fraud.We were not told the truth .

  

  Business Response

  Date: 03/07/2025

  Hello *****,  

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion regarding the costs associated with our program. Our team works hard to provide as much information upfront as possible so customers can make an informed decision about joining. However, we regret any misunderstanding. While there is no fee to join Nexamp, community solar is not a free program once active. Customers receive ********************** energy credits on their utility bill, reducing their electricity costs for the month. Nexamp then invoices for these creditsbut always at a discounted rateensuring savings compared to standard utility prices. 

  We understand that community solar billing can sometimes be complex, and we want to make sure you have a clear understanding of your invoices and savings. A member of our team will be reaching out to review your account details and answer any questions you may have. 

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  I was told this could be canceled at any time . I made that request on 2/18/25 . Once they cancel this I will be satisfied . We want this canceled , we were scammed. We would not have signed up for something we were being charged with , I was told this was a petition , not a contract . PLEASE CANCEL TODAY.

   

  

  Business Response

  Date: 03/17/2025

  Hello *****, we apologize for any continued frustration and have been in direct contact with you to resolve the situation. To clarify, your account is officially canceled, and no further credits or corresponding invoices will be issued by Nexamp. Your account balance is also at $0, meaning no further action is required. We appreciate your understanding and sincerely apologize once again for any inconvenience. 

  Customer Answer

  Date: 03/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my nexamp account in August 2024. Upon canceling it said it could take 90 days to fulfill the request and that there may be charges up to 90 days after. It is now 7 months later and I keep getting bills! I refuse to pay the March 2025 bill...this is Ludacris! I have emailed them and they have confirmed it was cancelled in Aug...I just don't know how to stop these bills.

  

  Business Response

  Date: 03/07/2025

  Hello Juliet, 

  Were sorry for any frustration this has caused and appreciate you reaching out. We understand that billing in arrears and tracking production periods on invoices can be complex, so we want to clarify the situation. 
  
  Your account has been successfully canceled. However, due to our billing process, there is a delay between when solar credits are applied to your utility account and when we generate an invoice. As a result, you received invoices reflecting credits previously applied to reduce your utility costs. Rest assured, no new credits are being generated for your account, and you will not receive any further Nexamp invoices. We have ensured that you were only invoiced for credits generated and applied to your account during your cancellation period. 

  We appreciate your patience as this process is completed. A member of our team will reach out to review any remaining questions. Thank you for your cooperation and understanding. 

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is confusion over cancelling my services and I can&#**;t cancel a Mound City account. ********** is not returning my calls.I want them to cancel my H3330323433**38373231H services.

  

  Business Response

  Date: 03/03/2025

  Hello *****,  

  Thank you for reaching out. We understand the confusion and appreciate the opportunity to clarify. Nexamp is a community solar provider, and we recently launched a new solar farm, *********************************. Based on the information available, we do not have an active account under your name, but we believe we have identified the source of the confusion. Our team will be happy to contact you directly to confirm the details and work toward the best resolution. We appreciate your patience and look forward to assisting you.

• Initial Complaint

  Date:02/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was researching solar farms in my area and found Nexcamp. I was filling out what I thought was a form to get more information and I stated clearly in the comments I wanted to speak to someone before I agreed to anything. I had to give them my account # for my national grid bill " to see if I qualified for service in my area" which I did. I did not enter any payment information at all. They next thing I knew they sent me a contract I apparently signed!!! I most certainly did not sign anything! They're using deceptive questions and it's completely misleading! I'm an educated person and I certainly know whether or not I'm entering into a contract. There was absolutely no indication in the form I filled out that said I was entering into a contract. I was asking for information not a service @

  

  Business Response

  Date: 02/26/2025

  Hello ****, 

  Thank you for reaching out and providing your feedback. We understand your concerns and appreciate the opportunity to clarify. The form you completed on our website was an agreement to enroll in our program, rather than a request for more information. By checking the required boxes, you acknowledged your intent to proceed. 

  That said, your submission was still in the pending review stage, meaning no enrollment had been finalized. Since you reached out with questions before approval, we would not have moved forward with your enrollment. Additionally, our customer support and sales teams are unavailable over the weekend, which is why there was a delay in response. We encourage individuals to carefully review terms before submitting personal information online to ensure clarity and avoid any misunderstandings. Please know that your contract submission has been voided, and you are not enrolled in our program. If you have any further questions, were happy to assistplease dont hesitate to reach out during our business hours. 

• Initial Complaint

  Date:02/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nexamp has signed me up for the delivery service. I did not sign or agree to this service for them to sign me up. They have fraudulently done so. I have placed five phone calls to Nexamp with no resolution to this issue. I have been told that this is a problem in the state of ***** and that they will fix the account that they have been trying to bill me for the last three months and state that I have to pay the fees. They were informed I will not do so due to them fraudulently signing me up without my knowledge. They now are saying it takes 90 days and in between I am now responsible for fees.

  

  Business Response

  Date: 02/26/2025

  Hello *******,  
  Thank you for bringing this to our attention. Nexamp operates with integrity, and we take customer concerns seriously. We would never enroll a customer in our program without their permission, and we want to ensure we fully understand and resolve this situation. Our team is actively reviewing your account, and we are committed to finding a resolution that works for you. Please look out for direct communication from our team so we can discuss this matter further and address any concerns you may have. 

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. First I was advised there would not be any billing. Rather, they would only take a portion of what they had saved me. That is not true in the least. Not only do they bill you monthly, but they bill you at 6-7x what they save you. When I realized that I was being taken for a ride, I told them I wanted to cancel in October 2024. They said there was a 90-day cancellation window and I would still be billed for three months. That is ridiculous, but I wanted to get rid of this company however I could. Yet, they were still billing me in February and March! And they were billing me at $50/month while saving me $7 or so off my energy bill. When I told them this, they acted like it was business as usual, scamming is their normal course of business. They said as a kind gesture, they would take me off autopay, which I had already done myself. I want all money back that I paid them.

  

  Business Response

  Date: 02/11/2025

  Hello *******,  

  Thank you for sharing your feedback. Were sorry to hear about your frustration and appreciate the opportunity to clarify our program. Transparency is a top priority for us, and we regret that our previous explanations did not fully address your concerns. We have communicated with you multiple times and provided detailed information about our billing structure and cancellation process. To reinforce our commitment to clarity, we also included the Community Solar 101 packet that you received at the time of your enrollment, which outlines how the program works. 
  
  Our program is designed to provide customers with savings by offering a 15% discount on the solar energy credits applied to their utility bills. While the program is not free, the savings are built into the structure of how the credits are applied. As a courtesy, we expedited your cancellation while you likely continued receiving two months worth of solar credits on your utility bills during the transition. This meant you received the full benefit of those solar energy credits at no cost. 

  We understand that this experience has been frustrating for you, and we truly regret that the program did not meet your expectations. However, the charges were accurate based on the agreement, and the program has operated as designed. While we wish we could have reached a mutual understanding, we stand by the service we provide and our commitment to delivering value to our customers. 

  
  If you have any further questions, wed be happy to discuss them with you directly.

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  First, this business lied about how it works. They said their payments are only taken out of savings. Thats not the case. Second, they charge a different fee every month, often 5-8x as much as they save you. Theyve never provided an answer for what they are actually saving you, and it is a mystery what your charges will be each month. Third, I said I wanted to cancel in October. They charged me for November, December, January, February, and intended to charge me for March. This business is a scam and the public needs to know. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 03/03/2025

  Hello *******,  

  Transparency is a priority at Nexamp, and we strive to ensure customers have all the necessary information to determine if our program is the right fit for them. We reached out to you directly to provide further details and outline the steps we have taken to resolve your concerns. This included information about our cancellation process and confirmation that you will not receive any future Nexamp invoices. Please note that no further action is required on your partyour account has been officially canceled. We apologize for any inconvenience and appreciate your understanding. 

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Nexamps response is not accurate. Their description of their product was inaccurate. Their billing practices were inaccurate. They continued to bill me long after I canceled. At this point, I am willing to close this. I am glad to be done with this company. But I hope others are aware of the pain theyre signing up for.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with **********************, and I tried to cancel August 7, 2024 and it has been much more than 90 days since I canceled and Im still receiving bills from nexamp, and hearing excuses for why it has not been terminated. In my current December bill, there is a reference to the fact that you have received my request. Id like the bills from nexamp to stop because I cancelled several months ago (more than 90 days)

  

  Business Response

  Date: 02/03/2025

  Hello *******, 

  Thank you for your feedback. Were sorry for any confusion or frustration and are happy to assist in any way we can. 

  To clarify the 90-day cancellation process: Your cancellation request was submitted in August 2024, and as outlined in the agreement, the standard cancellation period extends up to 90 days. This means you remained responsible for credits generated through November.  

  Because Nexamp bills in arrears, there is always a delay between when credits appear on your NYSEG account and when we issue an invoice. The invoice you recently received reflects credits generated through October, which falls within your cancellation timeline. Now that your account has been removed from the solar project, you will no longer receive additional credits on your utility bill, and your final Nexamp invoices will follow accordingly. Please note that during this process, you continued to receive a 10% discount on the credits applied to reduce your utility costs. 

  We sincerely apologize for any inconvenience this may have caused. If you have any further questions, please dont hesitate to reach out at ******************************** or ************. Our team is available Monday through Friday, 8:30 AM 6:00 PM EST, and were happy to help. 

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  nexamp has attached its services to my ************* account. I never approved this or was in contact with nexamp until I received a bill for ******. I called National Grid for help and they told me that they could do nothing to remove it as it has some government protections. I called nexamp and they told me that I had electronically signed there agreement and just too bad pay up. I asked to be removed from their service and they are still sending me bills now charging me for the new year.This is madness! How do I get rid of this parasite that has attached itself to my life w/o my permission?

  

  Business Response

  Date: 01/28/2025

  Hello ******, 

  Thank you for your feedback. We want to begin by apologizing for the experience youve had with our program. We understand how frustrating this situation must have been, and we are committed to providing clarity regarding your enrollment with Nexamp. 

  To address your concern, Nexamp cannot and does not access or attach to anyones utility account without the required information provided directly by the customer. In your case, our records show that you shared your service address and utility account details with us, signed the agreement electronically, and acknowledged the terms of enrollment. This process is in place to ensure transparency, customer consent, and accuracy. Additionally, we see that a sign-on bonus gift card was issued to you, which has been redeemed. Throughout this process, weve worked to keep you informed of your enrollment and the program logistics through regular email updates. 

  When you previously reached out to us about your account, our team explained the circumstances and promptly marked your account for cancellation. We have shared the steps for cancellation, and we can confirm that your account is now fully canceled. This means you will no longer receive discounts on your utility bills or corresponding invoices from Nexamp. 

  We hope these details provide clarity and address your concerns. That said, we will also follow up directly to ensure your questions are fully resolved and to offer additional assistance if needed. Thank you for giving us the opportunity to address this matter. 

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  nexamp has contacted me once again telling me that I am a liar and that I electronically signed up for their service and that I received a gift 

  card from them as well. None of this ever happened. I do not know why they are now charging me $175.00!

  I did not ever give them my name, my address, my account number and the first mail that I received from them was a bill not a gift card.

  They are insisting that this is my responsibility not their problem. I do not have any extra money as I am living on Social Security and I am 75 in June.

  I have no idea how to prove this invisible thing was not me. There must be some protection for people who are taken advantage of through electronic

  fraud.

  Maybe National Grid is responsible? I have asked them for help but they say it is against the law for them to stop nexamp from attaching themselves to an account as NYState law won't let them.

  Please help me? I know that nexamp can ruin my credit report if I do not pay them.

  I feel like I have nowhere to turn and I have not asked for any of this.

  ****** ******

   

   

  

  Business Response

  Date: 01/31/2025

  Hello ******,  

  We appreciate you reaching out and understand your concerns. Nexamp takes fraud allegations very seriously, and we want to assure you that our business processes are conducted legally and with transparency. We remain committed to resolving this matter in a professional and efficient manner. Our team will follow up with you directly to finalize your account cancellation and address any remaining questions. We sincerely regret any frustration this situation has caused and appreciate your cooperation as we work toward a resolution. Thank you.