Complaints

This profile includes complaints for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  
• 

  Nexamp

  200 W Monroe St Ste 620 Chicago, IL 60606-5070

• 

  Nexamp

  154 W 14th St Fl 2 New York, NY 10011-7300

• 

  Nexamp

  1776 I St NW Ste 400 Washington, DC 20006-3700

• 

  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband received collections notices from a company called NexAmp. They claim we signed up for their services over 4 years ago, but they have just started providing services in January of 2024. They sent us a supposed signed contract signed in October 2020. The signature on the contract is not my husband's signature. They say the form was completed via DocuSign, but provided no other context around how or where it was signed, or how they became in contact with my husband. Neither my husband nor I have any recollection of this. NexAmp is a supposed supplier of Solar energy offsets to CMP. I signed our household up for Solar Offsets at the Fryberg Fair in 2023 from a company called Arcadia (another business offering solar offsets through CMP) and immediately received monthly offset bills. The NexAmp Bills are now in addition to the solar offsets bills I am paying to Arcadia - and so we are being overbilled/double charged. Next Amp claims to be providing a service, but they are not providing any service. I explained this to Next ********************* Rep ***** and he did not care that they were not providing any service, and said he could not remove the fees. He also stated it would take 90 days to end the contract - meaning 3 more months or bills for no service. We sent a check to pay the bill to avoid any credit/collection issues, but would like the funds returned and no more erroneous bills. Total paid is only current before the other months are charged.

  

  Business Response

  Date: 03/14/2024

  Hello *****, 

  Thank you for your feedback. We are sorry to hear about the difficulties you are facing and can certainly do our best to help. We are committed to providing the best service possible for all our customers and apologize if we didnt meet your expectations. 

  When many of our customers sign up with Nexamp, they are added to a solar farm that is in the beginning stages of construction. Community solar projects throughout ***** experienced long delays in the past two years, which unfortunately affected how quickly customers like you could benefit from our program. It is important to note that enrolling with Nexamp was free, and our team worked hard to ensure our customers would stay informed on our progress as soon as we were able to share it. Since signing up, we have sent several emails with updates regarding ********** status.  

  In order to sign up for Nexamps service, customers need to provide us with their utility information, and they need to sign a contract. Many of our customers complete their contract with us electronically. Your agreement was signed through a third party used by Nexamp at the time and is valid. When a customer signs the ********************** contract using DocuSign, the system takes what the customer signed by using their cursor. To help you recall your initial correspondence with our team, we have attached an email you received once your contract was officially signed. When you sign up with us, we use your annual usage to assign you an adequate portion of our farm. We wouldnt have been able to do that without your consent and specific utility information. While signing up with two community solar companies in ***** is possible, we would have needed to be notified of this to ensure you still receive savings. 

  We understand there still might be concerns regarding your account, so we will be reaching out personally so that we can learn more and ensure that we find a solution that works for both parties. Thank you for your cooperation.  

  Customer Answer

  Date: 03/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The advertising is extremely deceptive regarding the discount. Nextamp Tells you you have hundreds of dollars in "credits" then charges you for them, far more than our normal utility bill would be. And next to impossible to cancel! We are notifying our bank that this is a FRAUD and blocking any and all bills from them!The contract takes a very long time to get out of. You can opt out, but you have to plan for it up to a year in advance. Nexamp will continue creating and billing you for solar credits long after you cancel. This is not very clear in the contract you'll sign. They also tend to over-credit you (charge you for $400 in credits when you use $200 in electricity) so you will have a large credit balance with your utility company that will take some time to burn down, and there is NO REFUND for these credits. That is also not clear in the contract. The credit you get from Eversource, etc. are not refunded to you if you should move. Not disclosed by Nexamp.When we tried to cancel it will take many months. You can cancel at any time but takes months before it is effective.There is a significant disconnect between the production of solar credits and the electric usage. In mid December I received a bill from Nexamp. My utility bill did not show any Nexamp credits. The utility company could not tell me anything about Nexamp except that they thought they had been sold to another company. NEXAMP solar farms is a scam run between National Grid ( and other energy provider) and Nexamp. If you are an average user who tries to keep electric bills in check you are likely to see a Nexamp bill for double or triple what you had been getting and huge credits (you cannot access) at your energy providers in my case National Grid. The promise was we will save on our electric bill. Not true. We received an additional, separate bill, and the amount we saved wasn't worth dealing with additional bill. They will not stop harassing me.

  

  Business Response

  Date: 03/13/2024

  Hello ******,  

  Thank you for taking the time to share your concerns with us. We understand that navigating the details of community solar can be complex at times and apologize for any unintended confusion or frustration. At Nexamp, we strive to ensure clarity and transparency in all our communications and are here to help. 

  To start, the charges you have received from Nexamp are for solar credits that your share of our farm generated over numerous months. These credits are used to offset your electricity costs, offering savings over time. Since solar production can vary throughout the month and each season, we recommend viewing your savings annually. Our goal is to have you save 10% on your annual electricity costs. Should there be any changes in your energy consumption, or if the solar credits seem misaligned with your needs, please inform us. Timely updates allow us to adjust your share for optimal savings. 

  We also recognize and apologize for the delay in invoicing. Due to this unique circumstance, we sent an email to explain the reasoning behind the delay to provide clarity and understanding to our customers. We encourage our customers to review the production periods referenced on their invoices, rather than the date the invoice was sent. This can provide a clearer picture of when the credits were generated, which should align with the discounts applied to your utility bills over time. Since you received a higher-than-normal invoice for multiple months of solar production, we are always willing to work with our subscribers on a payment plan that fits their budgeting needs.  

  As for our cancelation process, we appreciate your feedback. While our goal is to make the process as seamless as possible, regulatory and operational constraints make the process take up to ************************************ the contract you signed when joining, and in the additional educational materials we share with our customers. Please also note that Nexamp operates in close coordination with National Grid, and any discrepancies like the ones you've described are taken seriously.  

  Your experience is not what we strive for, and we are eager to address your concerns directly. We would greatly appreciate the opportunity to discuss this with you further and work towards a satisfactory resolution.  
  Thank you for bringing these issues to our attention. We are committed to improving our service and making community solar a positive experience for all our customers. 

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been receiving bills from Nexamp. Its been about 2 and a half years since I spoke with this company and they said I would receive a 15% discount on my electric bill. I never heard another thing but then I start getting bills. Ive gotten 2 so far. After I got the first I called and asked for an explanation. They just talk in circles. So I said cancel my account. Then a week later I get another bill. I call again and they say they cant cancel for 90 days so I have to keep paying. Which I am not going to do because this company is a farce and probably committing all kinds of fraud. They need to be investigated.

  

  Business Response

  Date: 03/06/2024

  Hi ******, 

  Thank you for sharing your feedback. We sincerely apologize for any perception of a lack of communication on our part. Our records indicate that we maintained consistent email correspondence regarding your account as well as updates throughout the time of when you signed up and were placed on a live solar farm with Nexamp. We're relieved and pleased to know that after your conversation with our support team, your understanding of our program and its benefits to you has improved. More importantly, we're glad that you've decided to continue your journey with Nexamp. We're committed to enhancing your experience with us and will be in touch shortly to provide any additional updates or support you may need. 

  Thank you for being a valued member of the Nexamp community. 

  Customer Answer

  Date: 03/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've continually contacted nexamp to cancel my account and they have not done so as they continue to bill me.

  

  Business Response

  Date: 02/16/2024

  Hello *******, 

  Thank you for your feedback. We would appreciate the opportunity to explain our cancelation timeline.

  When you cancel with Nexamp, we **** the cancelation on your account immediately. However, in *****, we must send the cancelation request to CMP in an updated customer list that is sent monthly. Once CMP receives the cancelation request, it can take up to two months for them to remove you from our project and stop applying credits. During that 90-day window, you will still receive solar energy credits. This is why the original contract you signed with us, and the cancelation email we provided you mentioned that the process can take up to 90 days. 

  It is important to note that Nexamp bills our services in arrears, so there is always a delay between when the credits are applied to your CMP bill and when we invoice you for them. This explains why you received and paid Nexamp invoices after your cancelation request date. We kindly ask that you refer to the production period on the Nexamp bill when matching credits to your CMP bill. We can confirm the invoices you have received are within the expected cancelation window. 

  
  We hope the details above help address the concerns you raised in your complaint. We will also personally reach out to ensure all your needs are met and to find a satisfactory resolution.  

• Initial Complaint

  Date:02/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel service in August of 2023. They said they bill in arrears and that I'd get a bill until November. It's now February and I continue to get bills from them. With no sense of when the bills will end. Also the whole time I had the service I really did not see a difference in my energy bill.

  

  Business Response

  Date: 02/14/2024

  Hello *******, 

  Thank you for reaching out regarding your Nexamp account. Although we have addressed these concerns through email correspondence, we believe in full transparency and are happy to provide the same information here for the benefit of all our customers. 

  When a cancelation request is made, we **** it on your account immediately. However, as outlined in our contract, the complete cancelation process can take up to 90 days. This is due to our dependence on your utility provider to officially remove your account from their community solar records. During this period, you may still receive invoices from us. These invoices cover the solar energy credits generated within the 90-day cancelation window. We encourage you to check the production period listed on the invoice to understand when the credits were generated.  

  To clarify, our community solar program is structured to cover roughly 90% of your yearly electricity costs. By participating, you benefit from a 10% discount on these credits, leading to savings on your annual electricity bills. Keep in mind, our program's savings are calculated on an annual basis to account for the natural fluctuations in solar energy production throughout the year. 

  We can confirm that your account has been canceled, and you will no longer receive new solar credits or Nexamp invoices. Any credits we have invoiced you for were generated within the expected 90-day period. If you have additional questions regarding your Nexamp account, you can reach our support team at ************ or ********************************* We are available Monday-Friday from 8:30 AM 6:00 PM EST.   

  
  Thank you for your time as a Nexamp subscriber

  Customer Answer

  Date: 02/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  I appreciated the detailed email response that I received from Nexamp a few days ago.
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:01/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nexamp, after an inquiry on the phone subsequently after 14 months started billing our LLC, for $960+ for electricity that we never ordered. Factually their bill more than doubled our bills from ************** We never signed a contract or had any other interaction with this company. Our bills from ************* are constant and reflect usage both on a KW and monetary basis over the last 3 years. Nexamp doubled both our usage and billing.We are a small organic farm that grows ************** a greenhouse for three seasons a year. We budget and squeeze every *****. We have used no electric power since September 2023.Yet Nexamp continues to charge outrageous amounts when our power is all but shut down!I am afraid we are in the grips of professional grifters. We have since the first bill notified by email and phone to Nexamop to cease and desist. They have done nothing!I hope your organization can help us and the many others suffering from these bad actors Thank You,*********************** CFO ***** View, LLC

  

  Business Response

  Date: 01/22/2024

  Hello ****, 

  Thank you for reaching out and sharing your feedback. We understand that your recent experience with Nexamp did not meet your expectations, and for that, we sincerely apologize. We're aware that you have been in communication with one of our team members, and we appreciate your cooperation and patience as we work through this. 

  To ensure clarity and transparency, we have attached a copy of the signed contract associated with your Nexamp account. This should assist in reviewing the agreed terms and conditions. Typically, we recommend evaluating your credits and savings annually for a more comprehensive understanding. As a Nexamp subscriber, you'll receive solar credits year-round, reflecting your share in our solar farm. These credits are particularly useful for balancing your utility costs annually, even during periods when you might use less. Any excess credits that you have currently generated can be used when your farm is operating in season. Given that this is a unique scenario, well continue to collaborate with you, to ensure you benefit from our program all year long. 

  Your satisfaction is our top priority, and we are committed to resolving this matter in a manner that is fair and satisfactory for all involved. We value the insights your feedback provides, as it plays a crucial role in helping us improve our services and customer experience. We will continue to discuss this matter further with you.  

• Initial Complaint

  Date:01/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We tried to cancel this company in August (and have documented proof). We made a payment agreement, but they refuse to stop the service as of December. This was supposed to save us money with Central ******, and it's costing us more. I recently made a large payment that should have covered more than half, then two weeks later received a bill that didn't reflect this. Please help!

  

  Business Response

  Date: 01/16/2024

  Hello ****,  

  Thank you for your feedback. We are truly sorry to hear that you were not satisfied with your experience with Nexamp. We value your input and are here to address any concerns you may have. 

  We recognize that you have requested to cancel your account with ********************** as of late August, which was correctly processed in our system. As stated in the contract you signed with Nexamp and in the confirmation email you received the same day as your request, the cancelation process can take up to 90 days. This is because we must rely on Central ****** to officially remove your account from our ********************** farm. We have since confirmed your account is removed, and therefore you will not receive new solar credits on your utility bills. 

  With that said, it is important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your Central ****** account and when we bill you. This is because we are waiting for confirmation from the utility that credits have been placed on your account. As a reminder, every credit that was placed on your utility account was provided to you at a 10% discount. For a better understanding of your billing timeline, we suggest reviewing the production periods on your Nexamp invoices, which reflect when the electricity was generated at our solar farm. This will help clarify that the most recent invoice you received from Nexamp falls within your originally estimated cancelation timeline. Please also be aware that delays in receiving paper invoices can occur, especially if a payment is made between the invoice's generation and its delivery.  

  We have confirmed receipt of your recent payment, and well contact you directly to provide additional assistance regarding our account. We appreciate your patience and are dedicated to resolving any outstanding issues to your satisfaction. 

• Initial Complaint

  Date:12/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Nexamp for community solar. The bill was a surprise, in the amount of $160.96, due on 12/9/2023. I paid this amount on 12/9/2023. I started getting past due notices on 12/09/2023? Then they say I owe $436.38? And am still being bullied and harassed about paying my bill. I am very concerned about this company. It also appears that I am not alone. While I was posting my payment, the page was asking to grant ********** for Nexamp to pay my electric bill for me and why I would not allow them to do so.I have asked for documentation of the $436.38 amount owed, because this is very hard for me to believe. Our electric bills are high enough, then these people come along offering savings, and we all want to do our part, but there is a lot wrong with what is going on here. The reviews I have read are very similar to my complaint of this company. I believe a thorough investigation needs to be done on this company. None of this makes sense. The company should not be allowed to harass customers, especially when I made my payment on time. This is unacceptable. People do make payments on the due date. Please, they should not be allowed to do this. Customers should have rights!!Very Disgusted Customer, *************************

  

  Business Response

  Date: 12/12/2023

  Hello ****, 

  We appreciate you reaching out with your concerns regarding the balance on your Nexamp account. It's important for us to ensure that all aspects of your billing and payments are clear and straightforward.  

  After reviewing your account, we noticed that you have added a card on file, but a payment has not been processed yet. Our automated reminder system is designed to prompt payments if they havent been recorded as paid. Additionally, it appears that your recent high balance may have been influenced by the arrival of your next months invoice before the processing of payment for your first invoice. We want to reassure you that at Nexamp, we do not charge late fees or interest, and your credit score is not impacted by these billing cycles. 

  Please know that we are dedicated to resolving any confusion regarding your payments and the savings you are receiving through our community solar program. Our team will follow up with you personally to assist in clarifying your payment status and ensure everything is in order with your account. We are committed to providing a seamless experience for all our customers, and were here to help you understand and manage your payments effectively. 

  Thank you for being a part of our community solar program.  

• Initial Complaint

  Date:11/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the summer of 2021 I did talk with Nexamp about Community solar credits towards my CMP bill. They told me they did not know when they would go online. So I never called them back and I contacted a company called SunRaise. SunRaise went online in January 2022. I have been saving money with SunRaise since. In October 2023 I got an invoice from Nexamp. This is a year and a half later. Nexamp must have signed me up based on a phone call. I don't want to here from these people anymore. It seems that they signed up anyone who called them.This is what they claim I owe them.INV01593886$246.09Oct 12 2023.I never agreed to use this company and I do not want to hear from them anymore. I did contact them about the October 2023 invoice and was told I was going to be unsubscribed. They also said that if I do not pay the bill that I would not be able to join their Community solar company in the future and I was Ok with that. They are still harassing me. Can you help?

  

  Business Response

  Date: 11/22/2023

  Hello ******,  

  We thank you for sharing your thoughts and apologize that there is some confusion regarding your Nexamp subscription.  

  Our records show that you signed a contract with Nexamp as of December 2020. For your reference, we have included a copy of such in our response.  

  We had enrolled you in our program prior to our solar farm going live in order to confirm that you would have a reserved spot. As you may be familiar, community solar projects throughout the ************** experienced long delays in the past two years which unfortunately affected how quickly customers like yourself could benefit from our program. It is important to note that enrolling with Nexamp was free, and our team worked hard to ensure our customers would stay informed on our progress as soon as we were able to share it. Our records show that you received eight email updates regarding the status of your project since you joined. Additionally, you should have received two notices via physical mail in May and October of this year which were sent so you could stay informed about our crediting and invoicing processes. While we have received feedback that our updates via email and physical mail have been useful, we appreciate your thoughts and will continue to improve our customer experience. 

  The notices you are referencing regarding your Nexamp invoice are from our automated system which alerts a customer a payment is needed if they have not submitted one by the due date. Please note that Nexamp does not charge late fees, interest, or impact credit scores and is always willing to work with you on selecting a payment plan that works best if needed.  

  Additionally, since it sounds like you already offset most of your usage costs with your other community solar allotment, the savings are not as easily recognized, and we understand why you would no longer wish to be enrolled. Given that our correspondence has been ongoing, we will have a representative reach back out to you so we can ensure your account is closed properly.  

  We once again apologize for any confusion and look forward to helping you resolve your needs.  

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morning, I am from ***** the business nexamp is from ************* When I signed up for nexamp they didn't tell me my power bill from them was going to be $700% above what I'm paying now from my local Central ************ My Central *********** bill is $120 at the most and my first bill was $515 from nexamp. I then received another bill from them for $172 bringing it up to $688. That is no savings to me that is fraud. They were supposed to be there to help me to bring my power bill down and they charged me $700% more than what I'm paying now. They are fraud and I would like to get that bill taken away so I don't have to pay it because I don't think it's fair or right. I have been in hardship doing ******* care taking care of a dying family member since last Christmas of 2022. I've only been able to work on weekends for the last year and then I get this $700 power bill from ************* nexamp. They didn't tell me it was going to be $500 on my first bill.I only pay $120 for my power bill as it is. They need to be looked into because they are frauding people and if they're doing to me they're doing it to a lot of other people that can't afford it as well. I would really appreciate you looking into this matter and trying to resolve that bill and getting the thrown out because that is sooo wrong.

  

  Business Response

  Date: 11/09/2023

  Hi *******,  

  Thank you for your feedback. Let us first start by apologizing that you have had a poor experience with our organization. We pride ourselves on delivering an exceptional customer experience and we take feedback from our customers seriously. We appreciate you reaching out and explaining your circumstances and are hoping the details below can help you move forward.  

  It is important to note that when you first signed up with Nexamp, we analyzed your usage and electricity costs to estimate a share size on our solar farm that should cover close to 90% of your costs with Central *********** for the year. In order to cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to still substantially reduce their utility costs in the winter when solar energy production is less. The excess credits that are generated in the summer months will remain on your utility account and will be used during those months where your usage is greater than the energy credits generated by the solar farm. Due to the fluctuation in our solar production throughout the year, we recommend that you view your savings on an annual basis, rather than monthly.   

  As a reminder, you should see your solar credits listed on your utility bill under the Your Generation Details (kWh) section as Allocated Generation. This figure represents the amount of kWhs that will go towards reducing the amount of electricity that you owe back to CMP.  

  Since your solar farm started to produce energy in the summer months, your first few Nexamp invoices will be higher than the remainder of the year. Additionally, the first Nexamp invoice you received reflected the first two months of solar energy credits that were applied as a bulk credit to your utility costs. This was explained in an email sent to you on August 29th. We recognize the inconveniences this may have caused and want to reiterate that we are always willing to work with you on selecting a payment plan that works best if needed. We do not charge late fees, interest, or impact credit scores and want to do right with our customers.  

  We respectfully disagree with your claims that our community solar program is fraud. We are a veteran-founded business committed to helping people decarbonize their life. We operate in numerous states and help tens of thousands of customers save money on their electricity bills every month. We have personally spent hours researching and responding to your complaint because we are committed to providing the best service possible for all our customers. Our team understands that your circumstances are unique, so we will be sure to reach out to you so that we can learn more and make sure we create a solution that works for both parties.  

  Thank you for your feedback and for being a Nexamp community solar subscriber.

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

  TO WHOM IT MAY CONCERN BBB:

  I am not satisfied with that fraud of a business because they are still demanding $782.  from me and they said in this letter to you that they will cover 90% of my central main power bill.

  In a letter they just sent me today the same day,  they want to still charge  me $782.  I don't agree with that!!!!!!  My whole bill is          $ 120. A month. I think what they're doing is wrong and they are still demanding 800% above and beyond...  The letter they send you is different from the letter they sent me today. 

  What kind of company charges $400 a month on $120 power bill they're supposed to be covering 90% of.  And then they bill you twice so it's $800.  I don't get it.  I don't understand. I NEVER agreed to any of this.

  FRAUD COMPANY SCAMMING PEOPLE . I feel sorry for all the people they have LURED in.

  Thank you *****************************

   

   

   

   

  

  Business Response

  Date: 11/20/2023

  Hello *******,  

  We are sorry to hear that you are not satisfied with our initial outreach.  

  To recap, it sounds like you are receiving more solar credits than what you typically need in a month to offset your utility costs. This has occurred because the first few Nexamp invoices reflect solar energy production that happened during the summer when we typically produce the largest amount of credits. Since you generated these excess credits, they will be yours to keep and use as available to offset your utility bills. 

  To be clear, for the next few months, this should mean that you are likely only needing to pay CMP their basic service charges, and the credits you are receiving from Nexamp should be covering the rest of your utility costs. Since we understand receiving these higher-than-normal Nexamp invoices can be challenging, we are here to work with you on what is an equitable payment plan for both parties. This would allow you to pay less than what you typically would in a month, while still allowing you to save on an annual basis. We want to reiterate that there are no late payment fees, interest, or impact on credit scores because we are dedicated to finding a solution that works for each of our customers. We will reach back out to you personally so that we can continue to discuss the best path forward. We thank you for your time.  

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******