Reviews
This profile includes reviews for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 105 Customer Reviews
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Review fromDavid D
Date: 01/28/2023
5 starsDavid D
Date: 01/28/2023
I'm in ******** where utilities are regulated. Nexamp's rates are the same as ComEd's as promised. My bills from ComEd have been $0 this past year. I am satisfied with their service and prices.
Nexamp
Date: 02/24/2023
Thank you for your kind feedback. Our team works hard behind the scenes to ensure our customers can maximize their savings. We are very glad to hear you are enjoying your experience!Review fromPamela F
Date: 01/11/2023
1 starPamela F
Date: 01/11/2023
This is basically a scam. When I signed up they represented that I would be guaranteed a 15% decrease in my electric bill. They would miss months of billing then I would have a huge bill. They would give me a song and dance about how National Grid had messed up the billing processes. They also represented they were 'working on' combining the billing with National Grid so the issue would not happen again. I kept getting large credits on National Grid but huge bills from Nexamp. After months and months of dissatisfaction and many calls, what I understand now is the customer is billed not on how much electricity they are using but on how much the solar panels are producing. My electric bill is running well over 100 dollars MORE a month. I can not get out of the contract for another 5 months. The way over estimated how many solar panels I would require, and are sticking me with huge bills. I have reported them to the *** as well. And I will be filing a compliant with the **************************Nexamp
Date: 01/19/2023
Thank you for your feedback about the program. We are sorry to hear about your experience and would like to take a moment to address the concerns that you raised. The design of the program in ************* is that you continue to receive your electricity through National Grid, but your bill to them is reduced by the value of the community solar credits you receive from Nexamp. In return, you receive an invoice from Nexamp for those credits, but always at a discount. In the summer months this means that you would likely receive credits in excess of your usage. In winter months, where solar energy is less, your credits would most likely be less than your monthly usage allowing you to use any previous excess balances. You might have also seen publications from National Grid that they are experiencing electric supply price increases. Since solar credits are being displayed on your National Grid bill, the electricity that your share of the farm generates is valued at the rate the utility sets. Back in December, you should have received an email that explains while their supply prices have increased, the value of your credits should help you continue to offset your utility costs as much as possible. Regarding your comment about invoicing delays, Nexamp does not bill you until we receive confirmation from National Grid that credits have been placed on your account. Unfortunately, at the start of 2022, there were delays in receiving this critical information from the utility which hindered our ability to stay current with invoicing for the credits applied to your account. We apologize for the inconvenience, and always offer flexible payment plans and do not charge interest or late fees. We are a veteran-founded business committed to helping people decarbonize their life. We operate in numerous states and help tens of thousands of customers save money on their electricity bills every month. We are committed to providing the best service possible for all our customers and apologize if we didnt meet your expectations.Pamela F
Date: 01/20/2023
Thank you for reply. However, it does not address the fact that I am being charged not on my electrical usage but on how much electricity is being generated by the number of solar panel that Nexamp over estimated. Credits or not credits my bill from Nexamp is running 100 dollars or more over what I would expect for the winter months. Nexamp also did not response to why I was mislead about how the program actual works. I was told to expect a 15% discount in my electric bill and that clearly is not the case. Every time I have called I have hear another song and dance sketchy explanation of why my bill is so high. It is my understanding that the Commonwealth does not regulate solar farms leaving solar farms to tell customers what ever they like. I have reached out to my state representative to address regulations of this industry. In the meantime, potential customer should be aware.Review fromApril T
Date: 01/06/2023
1 starApril T
Date: 01/06/2023
They didn't tell us that we would be billed separately and I have sent a copy of a receipt and I am still being charged that amount. We opted out quickly. Also no savngsNexamp
Date: 01/19/2023
Thank you for your feedback about the program. We pride ourselves on delivering an exceptional customer experience and we take feedback from our customers seriously. During the signup process we try to be as clear as possible to explain that Nexamp invoices separately based on reductions that were applied to your utility bill at your agreed upon discount. We apologize if you were not aware of that. To address your comment regarding your account balance, I can see that there has been a payment applied to your account and appreciate your attention to such. If you have any further questions about your balance or wish to set up a payment plan, our team is always willing to assist. We do all that we can to maximize your savings through our program and apologize if the service didnt meet your expectations. Thank you, ******Review fromLisa M
Date: 10/08/2022
1 starLisa M
Date: 10/08/2022
We generate most of our power with our solar array. We are connected to the grid through Central *********** and pay about $20 a month for that service ( this has increased $4 a month over the past several years). I signed up for Nexamp nearly two years ago with the thought it might reduce our electric bill which we pay for several months in the winter when our panels dont produce enough power for our consumption. They finally came online. (during this waiting period I received multiple offers of free **** cards which I tried to get but was told I did not qualify for because I had already enrolled). I finally received my first bill from them last week. It was $ 373 !!!!! That is than we pay for 2 months in winter from CMP. And this was for months when we are producing 100% of our own electricity. Needless to say I cancelled my service immediately and will not pay that bill. When I called Nexamp they gave me some lame explanation that made no sense. Not a good company and based out of state.Nexamp
Date: 01/23/2023
Thank you for your feedback about the program. We are sorry to hear about your experience and would like to take a moment to address the concerns that you raised. The design of our program is to help reduce utility costs for people who cannot use solar panels themselves. Since you already offset most of your usage costs with your own panels, the savings are not as easily recognized. I apologize for the inconvenience. I know that our SVP of Customer Experience has been working with you directly to meet your needs as best as possible.Lisa M
Date: 02/04/2023
The continuation of this saga is as follows. After the immediate cancellation ( I have an email from Nexamp confirming the cancellation in October) of our account after the first bill in October of 2022 of $373, we continued to received bills and finally received our last bill on January 19, 2023 in the amount of $1665.86. We dealt directly with a customer service representative who tried (unsuccessfully) to explain how we were being billed even after cancellation in October. We finally came to an agreement to pay $336.67. I mailed the check yesterday, very reluctantly, but I was concerned it would reflect on our credit so I paid it. I still do not understand how a residence which has 43 solar panels and produces all our power except in the winter months could generate billing to the extent Nexamp claims. However it "works", it's a terrible system and not consumer friendly.Review fromGeorge C
Date: 10/06/2022
1 starGeorge C
Date: 10/06/2022
Saved money for about 9 months, then both my Ameren and Nexamp bills increased. Ameren was a marginal increase, 25%. But my Nexamp billed tripled and they blamed ******. Cancelled service and still have to pay 2 more bills.Nexamp
Date: 01/19/2023
Thank you for your feedback about the program. We are sorry to hear about your experience and would like to take a moment to address the concerns that you raised. Since solar credits are being displayed on your Ameren bill, the electricity that your share of the farm generates is valued at the rate the utility sets. As shown in an article on Amerens website (********************************************************************************************************), their supply prices have increased significantly, which would also make the value of your credits higher. Additionally, the months showing an increase in charges from Nexamp reflect solar production during the summer months when we typically see our highest generation of the year. This higher production would allow you to offset more of your utility costs. If you accumulate an excess of solar credits on your utility account, you would be able to use them during the months when our solar production is lower. Even though the generation fluctuates with the seasons, you will always receive a discount on your solar credits allowing you to see savings annually. We are committed to providing the best service possible for all our customers and you are welcome to reach out to our team with any further questions. Thank you, ******
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