Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After multiple contacts with Ampion **** in 2022, I signed a community solar agreement with Ampion in October 2022. My initial negotiations were based on my firm non-negotiable position that my own net-metered physical solar power plant would remain in place and any electrical usage I incurred above what I generated would be paid at a lower-than-market rate from the Ampion solar farm I was assigned once it came online. In 2025, the farm came online and, much to my chagrin, despite my having excess net KWH stored in my CMP account due to over generation, I received a bill for solar credits that Ampion now says are mandatory even though I covered my own usage completely with my own generation.Basically, I received erroneous charges for my initial promise from Ampion that my net metered solar plant would be completely integrated with Ampion and first priority given to all power I generated. (Stated simply, our agreement was that if my own generation fell below my usage, Ampions service would then kick in. Not that I would be charged no matter what I generated.) This was not what happened and I was charged despite having excess solar net kWh from my own generation. Subsequently, I contacted Ampion several times, sent in supporting documents, then opened support tickets asking that my account be deleted and my charges removed. I was told my account was in the process of being deleted yet I continue to get charges and my erroneous charges have not been ************** An Ampion *** signed me up 3 years ago with specific promises. I waited patiently for the solar farm to come on line. But none of the promises he made were kept when the service went into effect and I was charged for energy I did not consume.

  

  Business Response

  Date: 03/17/2025

  Thank you for sharing your experience. We see recent support interactions through email with you and Ampion ************* Representatives regarding your subscription. We are sorry to see you have decided to cancel. In the state of ME your are eligible to have more than one community solar subscriber, including rooftop. The contract did detail out the subscription details such as, You are a Residential, Commercial or Institutional Customer, as defined in Chapter 313, who is eligible to receive kWh credits (Bill Credits) in exchange for acquiring a share of Project output, which arrangement represents a financial interest pursuant to the Program. WHEREAS, The Owner desires to sell and have delivered to You, and You desire to purchase and receive, the Bill Credits associated with your share of Project output that is delivered by Owner to your electric utility (Utility) during the Term subject to the terms and conditions, and at the prices, set forth in this Agreement. Under the Payment for Program Generation Bill credits it details, For each billing period (i.e., monthly) from when your Utility begins allocating Bill Credits to your Utility Account(s), which may not begin for some time after You sign this Agreement, until the end of this Agreement, Owner or Owners Agent shall provide to You an invoice (Owner Invoice) via email. Included in each Owner Invoice will be a line item identifying the payment due from You to Owner. the cancellation is in progress as of February and per contract terms, You may cancel this contract with at least 180 days prior written notice. No termination fee will apply. You will only be responsible for payment of any unpaid monetary value of kWh credits, calculated using the utility-published rate, that have been allocated to you.

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:

  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and concerns in reference to complaint # ********.

  The response did not address any of my specific complaints; namely, that the *** who sold me the plan assured me that my fees would only be for usage in excess of what my own solar generation plant already covered. **** did not happen.

  Further, no one explained that the legalese included in Ampions ***ly obligated me to pay fees that directly conflicted with what I clearly negotiated with Ampions original sales ***. **** negotiation took a fair amount of time because the sales *** told me he had to consult with his superiors at Ampion to ensure that my fees would only be based on usage not generated by my plant. He told me he did so before I agreed to enroll.

  Again, I am asking that my account be terminated immediately and that all of my fees and charges be removed. I would be happy to acknowledge the goodwill of the business in my response to the BBB if these two requests are honored. If not, I would characterize my interaction with Ampion as bait-and-switch.

  Regards,

  *****

   

   

  

  Business Response

  Date: 03/25/2025

  Thank you for the feedback. Our records show we are actively engaged with you in a separate email with an Ampion ************* Representative. The status of your subscription has been discussed and an update has been provided to you for your records. 

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:

  In response to this complaint, a Ampion representative re-opened my support ticket and, after several iterations of messages back and forth, Ampion agreed to close my account immediately instead of in six months as it initially insisted was mandated by contractual terms.
  

  Indeed, Ampion never acknowledged that it did not honor the 2022 promises provided to me by its sign-up sales representative.
  

  Nevertheless, in exchange for immediately closing my account, I elected to make a good faith payment for the amount they overcharged me to ensure my account was terminated immediately.

  After further discussion, Ampion provided me an address where I could mail a one-time payment. Indeed, the only payment method offered to their customers presently is an on-line auto-payment system. I had to ask numerous times for a single-pay alternative before I was provided one. Otherwise, I feared Ampion might deduct further payments without my permission. 
  

  In summary, Ampions response does satisfy my issues and concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  
  Regards,
  
  ***** **

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEVER signed up for Ampion Solar credits. I may have inquired well over a year ago but a on February 12th, 2025 I noticed a $99 charge on my debit account. I don't recall EVER giving them any payment information and never actually signed up for solar credits. I reported this to my bank and had to get a new card. Just filing this complaint so others are aware.

  

  Business Response

  Date: 03/08/2025

  Our records show a signed contract for your subscription on Sept. 2022, a payment method was provided and verified on 9/1/22. Payment methods are added by subscribers only, per PCI compliance Ampion employees do not handle any payment information. Reviewing our outbound messaging over the last six months to your email on file we have sent just under 15 engaging notifications including your site is live, notification of first billing and it includes the autopay date. The data shows the emails were opened and as of 2/28/25 it shows your email was voluntarily marked as unsubscribed. If you have any further questions about your subscription we are happy to assist with any follow up questions. You may reach out by phone to ************ (M-F, 9a-5p est) or email at ********************************

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came to our door asking to see our power bill and when told no they continued to push and was very rude. They also ignored the no solicitor sign on our door because they arent selling anything. **** was very rude and should be let go

  

  Business Response

  Date: 03/05/2025

  Thank you for sharing and we apologize for any inconveniences. We take your feedback seriously and will work with our representatives on retraining for best practices.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A third party of a third party tried to sell me on "Saving money on my energy bill."TOOK PHOTOS OF MY ******* ******** flyer.A pushy door to door salesperson. I manage to escape last second, but I fear for the elderly that will get suckered into paying TWO energy bills at the same time.

  

  Business Response

  Date: 03/05/2025

  We appreciate your feedback and we are sorry you were not satisfied with the interaction. This report is being reviewed further internally. A representative should leave an Ampion-approved flier specific to community solar, which includes contact information and service information before leaving the premises (paper or electronic). We will be sure to reiterate that to our representatives.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled as a subscriber on February 17, 2025. After reviewing information about Ampion and its community solar program, I feel I was coerced and pressured into enrolling. The salesman made it seem they were working with Excel energy since they have infographics with Excels information. I have provided a cancellation within their 3-day period (by February 20th), and I have not received confirmation of the enrollment cancellation via email, phone, or letter. Unfortunately, this business seems to be running as a scam, and I would like to have it reported as a safety measure for my community.

  

  Business Response

  Date: 02/25/2025

  Reviewing our records we do see you had reached out to us on Feb. 18th by phone and email around 11a est. A ************* Representative was successfully able to connect with you by phone on Feb. 19th just after 10:30a, at that time your cancelation request was processed. A confirmation email was sent along for your records.

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Ampion service ***resentative approached my elderly mother under false pretenses, pretending to be from National Grid. The ***resentative was wearing a National Grid vest and lanyard, which led my mother to believe the interaction was legitimate. This was on a Sunday afternoon, when asked why is National Grid working Sunday the *** stated "They are doing things differently now" The *** then enrolled her in Ampion's services without her full understanding or consent. My mother, who does not speak English, was unaware that the ***resentative was not from ************* until she received an email confirming her enrollment, which showed her name signed by the ***resentative.The ***resentative was aggressive and refused to leave until my mother said her name and a "yes" into a recorded message in a language she does not understand. The signature on the document is not my mother's, and she did not provide any verbal or written consent for this service with her full knowledge. We are requesting that the fraudulent account be immediately canceled. The ************************ (***) has been notified, and a formal complaint will also be filed with the ********************** due to the ***resentative's fraudulent and coercive conduct.

  

  Business Response

  Date: 02/18/2025

  Thank you for you taking the time to share what occurred during the time of enrollment with your mother. Reviewing the account activity related to her enrollment I can confirm the cancellation request sent by email on 2/9 was received at the start of business hours on Monday, 2/10 and successfully cancelled. An email confirmation was sent to the email on file. On the same day, an internal report was submitted for review based on the details provided in the email received on 2/9 and investigation began at the time. Since receiving that email, as well as the feedback here the representative has been communicated with and they did express they utilized ****** translate to assist in the enrollment however they will not engage with individuals they can not fluently communicate with independently on their own in the future.

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My versant power bill doubled right around the time I signed up for the Maine community solar program...I get that it's winter, but honestly I have a gut feeling it's going to end up being a scam (I should've listened to all those TV skits of solar salesmen) I recently sent out a request for termination of this service as I wish to back out, I have a hunch that when I signed on for this and they verified accounts with Versant, they put me in a higher bracket to pay... I'm not doing that, moneys tight as it is, no reason to pay two companies for one thing and get screwed over Please terminate my subscription/account for this service immediately.

  

  Business Response

  Date: 02/07/2025

  Ampion does not charge for or is involved with supply, generation or transmission. That is all done by the utility company. Ampion simply charges for solar credits at a discounted rate, that are applied by the utility company. Reviewing your account activity, you requested to cancel on 1/29/25 and a confirmation email was sent on 1/31/25 that the process began per your request. At this time you have not received any invoices from Ampion, however the utility was notified of your subscription and allocated your account so some charges may apply during the cancellation process.  

  

  Business Response

  Date: 02/07/2025

  Ampion does not charge for or is involved with supply, generation or transmission. That is all done by the utility company. Ampion simply charges for solar credits at a discounted rate, that are applied by the utility company. Reviewing your account activity, you requested to cancel on 1/29/25 and a confirmation email was sent on 1/31/25 that the process began per your request. At this time you have not received any invoices from Ampion, however the utility was notified of your subscription and allocated your account so some charges may apply during the cancellation process.  

• Initial Complaint

  Date:12/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales representative represented as my energy service provide and ask for utilities Bill, and sign in for a contract , for renewables engage contract. When I realized that they are not from **** and from different company and sent an cancellation request , The sales persona does not introduce properly and pretended to be different company . So unprofessional. I need to cancel the contract immediately .

  

  Business Response

  Date: 12/23/2024

  Thank you for sharing your experience, this will be looked into further internally. Reviewing our records I can confirm we received your cancellation request over the weekend outside our business hours. As of the start of the work week, Monday, 12/23 in the 9a hour your cancellation request was completed. Our data shows a confirmation email was sent for you to reference.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023 an ****** sales representative visited the home which I own at ********************* to speak with the owner to sign up for there solar program. The representative spoke with with my elderly mother who has dementia and not the owner but a resident of the property. The representative signed her up to the program using her bank account then had her illegally docusign my name on the contract. Ampion never spoke with me the owner and they did not have any of my contact information only my elderly mother's. She has no legal authority to agree to or sign anything with my name on it. My mothers mental decline is at such a state that I have had *********************** of Attorney. I want Ampion to immediately immediately terminate the contract since it was fraudulently acquired and taking money from her account. This type of sales behavior is not ethical and illegal.

  

  Business Response

  Date: 12/20/2024

  We appreciate you reaching out and speaking with an Ampion ************* Representative and sharing your account details. The representative was not aware of any health conditions at the time of enrollment. The email address has been updated in the system to ensure the proper account is receiving communication. The cancellation request process has started. We will monitor for the utilities approval.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got a notice saying i subscribed to *** from CMP and i did not subscribe to them

  

  Business Response

  Date: 12/21/2024

  Reviewing our account activity logs we see you are reaching out on behalf of your Mother and the account was enrolled under her name. A ************* Representative shared the background of Ampion, a copy of the docusign contract on file from 5/6/24 and has started the cancellation process per your request. Thank you for reaching out.