Business Profile
Travel Services
Hopper USA, Inc.Reviews
This profile includes reviews for Hopper USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 215 Customer Reviews
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Review fromAndrew H
Date: 02/19/2025
1 starAndrew H
Date: 02/19/2025
This app allows predatory lenders on their website. I reserved a rental car on Hopper. The agency charged me a $2500 fee that was listed for "Texas residents only". I'm not a ***** resident. Stay away from rac4less and Hopper until they remove **** predatory company.
Hopper USA, Inc.
Date: 02/24/2025
Thank you for bringing this to our attention and we're sorry to hear that your experience with Hopper was less than satisfactory. I have reviewed your concern and based on our record, I can see that you have reached out with our support team regarding the extra charge by the rental desk for the insurance. I can not locate any concern related to charges for local traveler residents. We would like to investigate and resolve this. Please feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.Review fromsatya v
Date: 02/09/2025
1 starsatya v
Date: 02/09/2025
Do not buy anything from this app or ********** customer service false advertisement once you bought you ticket you can not get any service from them you are on your own if flight cancelled or anythingHopper USA, Inc.
Date: 02/11/2025
We're sorry to hear that your experience with Hopper was less than satisfactory. I have reviewed your booking H-YXD2XK1DR4 and I can see that multiple confirmed tickets were issued with Air France, ********* and *******. Based on our records, you have reached out with our support team on 30Oct24 for the flight confirmation since booking on the app is still on pending. Please note that even if the booking reflects as pending on the app and you received a confirmation email with the airline confirmation code, this means that flights are confirmed. You can also view your booking directly on the airline website using the airline confirmation code. If you have any further questions or concerns, feel free to contact us at *************** ****************). Our dedicated customer support team is available 24/7 and ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.Review fromKathrin S
Date: 01/15/2025
1 starKathrin S
Date: 01/15/2025
I purchased a flight to ******* for ECONOMY FLEX. Under the perks it stated the seat selection was INCLUDED. I was still charged to select my seats. When I called to get a refund for the seat selection, they told me I was charged extra (I paid for economy flex) "to be given the option" to pay MORE to select my seat. The option CLEARLY said "seat included." I was charged for flex with NO benefits whatsoever. Absolutely false advertising. Makes no sense at all. Never again. I should have chosen the cheaper option, I didn't get any benefits anyway. Unbelievable.Hopper USA, Inc.
Date: 01/21/2025
We would like to extend our apologies for any inconvenience caused. I have reviewed the case, and upon checking booking EPTJYV, it appears that there is a confirmed roundtrip flight with ********** from ORD to ***. Based on the booking history, flight is confirmed on economy fare wherein the first bag is free; however, a seat is not included in the free inclusion. Additionally, I have checked the screenshot that was provided and only first baggage is included on the fare. We can not process refunds at this time. If you have any further questions or concerns, feel free to contact us at *************** ****************). Our dedicated customer support team is available 24/7 and ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.Review fromNatalie K
Date: 01/11/2025
1 starNatalie K
Date: 01/11/2025
Hopper is one of the worst travel apps I have ever encountered. I booked a rental car to pick up at 9:30 pm. The rental company closed at 9:00 pm. Hopper did not offer any help whatsoever and continue to refuse to give me a refund. I have asked multiple times for a manager's contact information and they also won't provide me with one. DO NOT ever book with Hopper. They are not interested in customer serviceHopper USA, Inc.
Date: 01/14/2025
We would like to extend our apologies for any inconvenience caused. We have reviewed the case, and upon checking booking 2AB5HQ, it appears that you have a confirmed car rental with Routes at ***********. Based on our record, my colleague did send a refund request to our partner however, Routes claim that their desk is open from 8:00am until 10:00pm. I can see that your concern is being escalated by our team. You will receive an email or call from one of our support once concerns have been investigated. If you have other concerns, please feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.Review fromJoVantreis T
Date: 12/31/2024
1 starJoVantreis T
Date: 12/31/2024
Ive been a loyal supporter of Hopper for nearly a decade, but Im incredibly disappointed with how my recent refund issue has been handled. Despite multiple attempts to resolve the matter through the usual channels, Im still left without a clear solution.Whats most frustrating is that this seems like an issue that could have been easily addressed with proper attention and care. Ive always trusted Hopper, but this experience is causing me to question the companys commitment to customer satisfaction and integrity.I would truly appreciate if someone could prioritize my case and handle it in a way that restores my confidence in Hopper.Hopper USA, Inc.
Date: 01/04/2025
We would like to extend our apologies for any inconvenience caused that you have encountered. I have reviewed your concern and upon checking, it appears that you have a confirmed car rental reservation at *********** with booking 2O4DWY. I understand that you were not able to utilize your booking. Based on our records, we have reached out to our partner for a refund request; however, our request was denied. Also, upon checking, a chargeback has been filed for this case. Our team has sent an email to the customer regarding the chargeback. Therefore, we need to wait for the outcome as the chargeback has already been filed. If you have other concerns, please feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.Review fromZ. D.
Date: 12/22/2024
1 starZ. D.
Date: 12/22/2024
Have been living out of a hotel due to a family member being on hospice in my home and was paying night for night I saw their referral program for the vouchers. I received the 250$ voucher and they will not allow me to use it and they said my account was locked but I did absolutely nothing wrong.Hopper USA, Inc.
Date: 12/23/2024
We would like to extend our apologies for any inconvenience caused. I have reviewed your record and I can see that the account is active. Please ensure the ***** app is updated to the new version and try to clear cache on your settings. Once this is done, please try to re log in again on your account and book your preferred hotel. If ever you are still in need of assistance, feel free to contact us at *************** ****************)Available 24/7 (Toll free) and our customer support team is available 24/7 to assist you. We're here to help.Z. D.
Date: 12/28/2024
Hello, thank you very much for holding up to your word. I just booked and it worked, I appreciate you guys for holding up to your word and will use you guys to book all my reservations that I pay out of pocket for.Review fromN. J.
Date: 12/15/2024
1 starN. J.
Date: 12/15/2024
Big Scam they steal your money adding extras and dont refund you in case of emergencies better to book Expedia or kayak I will take legal action against them for wasting my time and not refunding moneyHopper USA, Inc.
Date: 12/17/2024
I have reviewed your booking H-GWN43JGBPK. It appears that it was a past date booking. Based on your itinerary, it consists of multiple tickets, combined to offer a competitive price and flexible flight options. In your case, five tickets were issued separately. Upon checking the fare rules of each ticket, it shows that tickets are non-refundable even for medical reasons. I really apologize for this result. I know this is not the outcome that you want from us. As much as we would like to provide you a refund, unfortunately, we cannot do so. I really wish I could do more to help you. Unfortunately, Hopper doesn't have any control over this kind of policy. Please understand that we are 100% bound by the airline policy, and we can't process a refund without their approval.N. J.
Date: 12/23/2024
I have contacted Hopper 10 hours before my flight saying I wont be able to make it , hopper *** told me if I submit medical note by doctor I will be able to receive refund I submitted doctors note and was asked to check in 48 hours regarding refund , I called multiple times for a month they just kept wasting my timesHopper USA, Inc.
Date: 12/25/2024
I sincerely apologize for the experience you have encountered with us. Based on our record, my colleague did send an email to our partner airlines to request a refund with the attachment of the medical record; however, the request was denied by the airlines due to the ticket policy. I know this is not the result that you want to receive from us, but as much as we want to proceed with the refund, we are unable to do so.Review fromJeffrey W
Date: 12/02/2024
1 starJeffrey W
Date: 12/02/2024
Wow! Ive been a loyal hopper customer for years. Do not purchase!!! On flights with insurance they do not cover errors at airport. What a waste of time and money. I was redirected at the airport by the service desk near the gate and missed my flight, in which was the airlines fault. I looked forward to Hopper covering my expense, and they didnt!!! WOW IM APPALLED. Nor did they have sympathy- continued to redirect me to different agents. How unfortunate for them as Ive been using hopper for a couple years. This business is set up to ROB YOU. Even CUSTOMER SUPPORT DOESNT CARE! They just care about their surveys. I attempted to leave one TWICE! And both times! I was hung up on.Hopper USA, Inc.
Date: 12/03/2024
We're sorry to hear that your experience with Hopper was less than satisfactory. I have reviewed your concern and I can see that you have a booking with *************** and Copa airline with departure ***** from *******. I understand that the airline representative provided you with an incorrect gate number that led to you missing your flight. Based on the Flight Disruption Guarantee that you have purchased, the concern is not covered by the insurance. I'm sorry about that. You can also review the terms and condition of the Flight Disruption Guarantee to know more details of the coverage. I would recommend submitting a complaint to the airline directly and explaining the issue as they might provide compensation; however, this is not guaranteed and for airline review. As of this moment, we can not provide a refund due this is not covered by the policy.Review fromRolma G
Date: 11/28/2024
1 starWe booked a two week vacation in *********** in 3/24. Sometime during this period, Hopper changed our reservation to add one extra day on, without consulting with us first. However, I have a screenshot of what our original reservation was set for. Prior to us leaving, I had not looked at the date we were returning, I was more concerned about our flight leaving. That said, we were having such a great time during our trip that I did not even look at the return until I realized that the day before the day I THOUGHT we were leaving that I had not received a reminder check in email from the airline. When I looked at their site, they had us booked for the day after. When I called the airline, they told us that in June, our flight was changed by Hopper. Hopper denied this and blamed the airline and myself. It came down to spending $350 on another night at the hotel, additional charges as our dogs were in a kennel and s******* everything up for us. When I told Hopper about what happened, they said they could reimburse me $30! Will that even get me a cup of coffee in the airport? I think not. They were so nasty saying that there was nothing that they could do and again blaming the airline and myself. Never book with Hopper! They are, without a doubt, the shadiest, most untrustworthy travel agency I have ever dealt with.Review fromkirk H
Date: 11/25/2024
1 starkirk H
Date: 11/25/2024
I think they are a scam. Booked a room through Hopper upon arrival the hotel had no information of said reservation. Tried to get a refund which I had paid in advance but was denied.Hopper USA, Inc.
Date: 11/26/2024
After conducting a thorough review of the case, it has been determined that you have a past date confirmed hotel reservation at ***************. Based on your record, you have reached out to our support team on ***** to request for a refund. My colleague did send an email to our partner; however, our refund was denied. I tried reaching out to the hotel directly but was unable to connect. I would suggest that you reach out to the hotel directly to request a refund. Hotels can sometimes be more accommodating when guests make the request themselves and since they were unable to locate your booking upon check in. Once the hotel approves the refund, kindly send us a screenshot of the refund confirmation for verification purposes. We will then proceed with processing the refund accordingly.
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