Reviews

This profile includes reviews for Hopper USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hopper USA, Inc.

  265 Franklin St Ste 1702 Boston, MA 02110-3144

• 

  Hopper USA, Inc.

  101 Arch St Fl 9 Boston, MA 02110-1131

• 

  Hopper

  18 W 18th St New York, NY 10011

Review Details

• Review fromkirk H

  Date: 11/25/2024

  1 star

  kirk H

  Date: 11/25/2024

  I think they are a scam. Booked a room through Hopper upon arrival the hotel had no information of said reservation. Tried to get a refund which I had paid in advance but was denied.
  

  Hopper USA, Inc.

  Date: 11/26/2024

  After conducting a thorough review of the case, it has been determined that you have a past date confirmed hotel reservation at ***************. Based on your record, you have reached out to our support team on ***** to request for a refund. My colleague did send an email to our partner; however, our refund was denied. I tried reaching out to the hotel directly but was unable to connect. I would suggest that you reach out to the hotel directly to request a refund. Hotels can sometimes be more accommodating when guests make the request themselves and since they were unable to locate your booking upon check in. Once the hotel approves the refund, kindly send us a screenshot of the refund confirmation for verification purposes. We will then proceed with processing the refund accordingly.

• Review fromWilliam S

  Date: 11/22/2024

  1 star
  On 11/8/2024, I booked a car rental through Hopper. When I arrived at the car rental company, ***** on 11/9/2024, I was advised there would be a $400 deposit to rent a vehicle. This was not stated on the Hopper App. I gave the representative the same credit card that I made the reservation with threw Hopper. The representative advised me that his credit card machine was unable to read the chip in my credit card, and he was unable to put the credit card numbers in manually. So I had to go to another company, Budget to rent my vehicle. I contacted Hopper for a refund and was told the *********************** of Alamo was closed and that they would send them an email and it would take up to ten days for a response, and that a ****** representative would contact me when they received a response from Alamo. As of this review I have not been contacted by Hopper. So, today, 11/22/2024, I called Hopper **************** at 8:15 CST. I was first advised by the representative that Alamo **************** was not open yet, and to call ****** back in 2 hours. When I checked, I found out that Alamo **************** was indeed open. Their hours are 7 am -7pm CST. I called and spoke to an Alamo **************** *** who stated all ****** has to do is call them to verify the vehicle was noted rented. I called ****** back and asked to speak with a supervisor, and was told there was no one else I could speak to in reference to my problem, that they have already sent Alamo an email in reference to my issue. When I advised the Hopper *** that the Alamo *** stated all they have to do is call them to verify the vehicle was not rented, I was told they don't do that, they will send an email and wait on a response. Based on my experience I would advised everyone not to use Hopper.

• Review fromyuliang c

  Date: 11/21/2024

  1 star

  yuliang c

  Date: 11/21/2024

  scam! I have never use their service but was charge $1100!!!
  

  Hopper USA, Inc.

  Date: 11/21/2024

  Thank you for bringing this to our attention and we sincerely apologize for the experience. I suggest checking with your family members or friends who have a Hopper account, as you may have shared your card information with them. We would like to investigate and resolve this issue. Please feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.

• Review fromS. S.

  Date: 11/19/2024

  1 star

  S. S.

  Date: 11/19/2024

  If I could leave zero stars I would. I reserved a home in *********** ********** a month before my arrival date. I was supposed to receive instructions as to how to access the property 24 hours before my arrival which was on a Sunday. I never received the instructions, but hope they would come while I was traveling across the country. When I arrived at the home, there was lock on the door and when I called Hopper customer service I was told that the reservation was canceled !!!!! So Im sitting in the driveway looking at a *************** *********** in the early afternoon and I had nowhere to stay. I had to find another place to stay as quickly as possible and it was close to a holiday so I wasnt sure I would be able to find some thing with a good distance of where I needed to be and somewhat accessible price. After much searching and anxiety I did find an acceptable place. The Hopper representative apologized, but what good is an apology? The anxiety this experience cost was horrific. It was unacceptable. How this supposedly responsible property owner failed to notify me at all and how Hopper failed to notify me at all that my reservation has been canceled is beyond me. What a business. When I spoke with a supervisor, she offered me a $30 voucher. !!! Like I would ever use Hopper again. This app will be gone from my phone never to be touched again. Huge disappointment.!!! If you know, whats good for you steer clear
  

  Hopper USA, Inc.

  Date: 11/20/2024

  Thank you for bringing this to our attention and we sincerely apologize for the experience. I have reviewed your record and I can see that a refund was processed to your account. Please note that cancellation was made on the day of the check in and no definite reason provided by the host. However, we would like to thoroughly investigate and address the matter. Please feel free to call us at *************** ****************). Our customer support team is available 24/7 to assist you.
  
   

  S. S.

  Date: 11/23/2024

  Hopper has not even removed this listing from their website. The guy is still allowed to take peoples money so even the most basic of responses, that of removing him from the website like they stated, has not happened. Hopper is irresponsible and has no concern for their customers.
  

  Hopper USA, Inc.

  Date: 11/26/2024

  Thank you for bringing this to our attention. Rest assured that this concern has been raised and action will be taken.

• Review fromS. F.

  Date: 11/15/2024

  1 star

  S. F.

  Date: 11/15/2024

  I had to cancel a flight, and was told I would get a credit of $500 for said flight. I have spent hours on the phone trying to rebook the flight, and they tell me that every flight, even a very cheap new $70 flight, would charge me $150 in a rebooking fee. The credits that they give you for canceled flights are so bad, that its easier to eat the $500 and buy a new flight than use the credit. I even tried calling the airline that had my flight, and they said that they dont charge a rebooking fee so its just hopper charging you $150 to rebook. The customer service was super unhelpful also. Overall, its way easier to not use Hopper and book through an airline thats actually helpful.
  

  Hopper USA, Inc.

  Date: 11/16/2024

  Thank you for bringing this to our attention and we're sorry to hear that your experience with Hopper was less than satisfactory. We would like to thoroughly investigate and address the matter. Please feel free to call us at *************** ****************). Our dedicated customer support team is at your service around the clock, ready to provide the assistance you need. Rest assured, we are committed to resolving any issues you may encounter. Your satisfaction is our top priority, and we are here to support you in any way we can.

  S. F.

  Date: 11/19/2024

  I tired your customer service line twice, and both times were thoroughly unhelpful and did not resolve any issue. If you actually wanted to solve this issue, you wouldn't provide me with just the generic customer service line.
  

  Hopper USA, Inc.

  Date: 11/21/2024

  I apologize for the inconvenience. We wanted to inform you that an email has been sent your way. Please keep an eye on both your 
  inbox and spam folder. Thank you.

• Review fromJune A

  Date: 11/06/2024

  1 star

  June A

  Date: 11/06/2024

  I opted for the more expensive flight to be able to choose my seats - as it said seat selection includedwhen it was time to choose my seats.I had to pay for them.When I called and complained I got told it didnt say included for free and when I asked to speak to a manager - I got the run around and hung up on NEVER AGAIN will I use them!
  

  Hopper USA, Inc.

  Date: 11/07/2024

  We would like to extend our apologies for the experience you have encountered on your booking. We tried to review the case; however, we were unable to find the email address and guest name linked to the Hopper account. We would like to thoroughly investigate and address the matter. Please feel free to call us at *************** ****************). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.

• Review fromLina Cedeno

  Date: 10/24/2024

  1 star

  Lina Cedeno

  Date: 10/24/2024

  I bought some tickets to ******** through Hopper and paid extra to make them refundable. Unfortunately, my daughter couldn't go so I had to cancel her and her friend's flights. I canceled the tickets the day before the flight and requested the refund in advance.An Avianca representative split my reservation into two separate bookings so I could cancel those two tickets. She also mentined that she could see in the system that my tickets were refundable. I followed all the instructions provided by both Avianca and Hopper. Avianca told me Hopper has to handle the refund, but Hopper keeps claiming it was a no-show, despite me sending several emails with proof, including the receipt for the refund request and confirmation that the reservations were split. However, Hopper still refuses to process the refund. Last time, I spoke to someone, she said that they will not refund me. I asked the for the transcripts of our conversation about this matter and they did not sent to me. When, I know they record all the phone calls, My trip happened in June. In addition, I had also paid for travel insurance, which I expected would cover situations like this. However, I feel that Hopper is essentially taking advantage of customers. I paid extra for this refund coverage. It wasnt a free service, and yet, they have refused to refund my money or honor the protections that were clearly offered to customers. This has been incredibly frustrating and unfair.
  

  Hopper USA, Inc.

  Date: 10/26/2024

  We would like to extend our apologies for any inconvenience caused that you have encountered. I have thoroughly reviewed your concern, and upon checking, it appears that the refund that you have submitted on 24Jun was rejected by **************** due to tickets being purchased from a third party. I have reached out to **************** to verify, and as per review, ticket numbers ************* and ************* are still in OPEN status and under airline control. I was advised to submit a refund request via **************** portal. I have sent a request, and please note this may take some time (30days or more) for the process. Kindly note that requests are still at the discretion of Avianca if they will approve the refund. Rest assured that you will receive an update once we receive an update on the request.

  Lina Cedeno

  Date: 10/31/2024

  Once again, I purchased a refundable ticket through your company, and I also paid for travel insurance. I chose this option because it was clearly labeled as refundable, which influenced my decision to buy the ticket through your service rather than another platform. Now, I am being told that the refund is subject to the 'discretion of Avianca.' This is unacceptable and does not honor the conditions I paid for.When you advertised different price options, it was never mentioned that the refund would be contingent upon Avianca's discretion. The ticket was labeled as fully refundable. with no mention of this. I trusted your company's information, and I expect you to honor what was promised. I did not purchase the ticket directly through *******; I bought it through your company, relying on the clarity and assurances provided by you.Additionally, I have screenshots showing that the ticket was labeled as fully refundable, with no mention of any 'discretion' clause. I urge you to respect the terms as advertised and issue the refund without further delay.
  

  Hopper USA, Inc.

  Date: 11/29/2024

  We sincerely apologize for the delay in addressing your concerns. I have verified that tickets 1348095692530 and ************* are now refunded back to the original form of payment used with the last four digit ending 3764. Kindly note refund may take 3-10 business days to appear back onto your statement, but oftentimes, it is much quicker. Some card issuing banks, such as debit cards, may take longer, up to two billing cycles (***** days). This timeline is set out by your bank, and we are unable to expedite it.

• Review fromEvan W

  Date: 10/23/2024

  1 star

  Evan W

  Date: 10/23/2024

  Been 6 months now and still havent received a refund and have to go through the same excruciating terrible customer service process over and over and over again like the movie Groundhog Day. Please for the love of god just pay the extra to use somebody else in booking bc this is not the way to run a business.
  

  Hopper USA, Inc.

  Date: 10/24/2024

  We would like to extend our apologies for any inconvenience caused that you have encountered. I have thoroughly reviewed your concern, and upon checking, the refund has already been processed on our system. Kindly note refund may take 3-10 business days to appear back onto your statement, but oftentimes, it is much quicker. Some card issuing banks, such as debit cards, may take longer, up to two billing cycles (***** days). This timeline is set out by your bank, and we are unable to expedite it.

• Review fromAlfred T

  Date: 10/16/2024

  1 star

  Alfred T

  Date: 10/16/2024

  Hopper.com is a ****! I completed all the required referrals to earn a $120 voucher, but for six months, the website has refused to let me use it. Their customer service gives me the runaround, and even contacting the CEO got me nowhere. It's incredibly unfair that I held up my end of the bargain, and Hopper.com refuses to honor theirs. I have a crucial event coming up and desperately want to use my voucher, but it seems impossible. How can a company just ignore their customers like this? Avoid Hopper.com at all costs!
  

  Hopper USA, Inc.

  Date: 10/22/2024

  We would like to extend our sincerest apologies for any inconvenience caused. We have thoroughly reviewed your case. Upon checking your account, our support team has determined that your past referrals are blocked due to device sharing. Unfortunately, we will not be able to honor those rewards at this time as you are in violation of our referrals policy.
  
  While we know this isn’t the outcome you’d hoped for, we appreciate your cooperation and understanding. Please accept our apologies for any inconvenience caused by this issue. If you have any further questions or concerns, feel free to contact us at +1-833-933-HOP1 (+1-833-933-4671)Available 24/7 (Toll free) and our customer support team is available 24/7 to assist you. We're here to help.

• Review fromJulio A

  Date: 10/10/2024

  1 star

  Julio A

  Date: 10/10/2024

  I had booked your ****************************************************************************************** back in June for two months. Upon arrival, the place was not as advertised. We paid ******** for the entirety of our stay, and are hoping to get a refund. As per Hoppers policy we are entitled to a refund if the home is not as advertised if reported within three days, and it was. The home didnt have nearly as many amenities as advertised, and to be ***** the home was disgusting and in no condition for any human to live in. Not only did the bathroom door not work properly, resulting in one of the guests being locked in there for over an hour, but there was no hot water in the kitchen, bugs invaded the home, the ceiling fan was covered in dust, boogers and black stains stained the walls, there was brown substance which looked to be bodily fluid on the mattress and white fluid stains on the couch and headboard. And these were issues we figured out on just the first day. After reporting these issues, we got no response for over *********************************************************************** which we had to spend money on materials, after we already paid a cleaning fee for the home. The hot water never got fixed, even though the maintenance man had promised to come back the next day after he finally came to change the malfunctioning bathroom doorknob. We didnt see him again until weeks later when the washing machine malfunctioned and flooded the entire unit, ruining much of our things. The bathroom had also flooded with diarrhea and after numerous calls and excuses, someone finally came to clean it nearly 48 hours later. The stay was unsanitary and unsafe, and every time we reported it we were given a runaround and excuses. We never once received calls back with solutions even after repeated calls and being put on hold. Weeks later, we are still here with no refund after written and verbal consent of one. We have emailed and called and continue to get no response.
  

  Hopper USA, Inc.

  Date: 10/10/2024

  We sincerely apologize for the experience you had with your reservation. I understand how frustrating it was. I have reviewed your record and based on the previous email sent by our partner, they have guaranteed that they have reached you and provide compensation. I have sent an email again to our partner to check on this concern. If you have any additional questions or concerns, please don't hesitate to reach out to us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available round the clock to assist you with any queries or concerns.