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Business Profile

Wholesale Shoes

Converse, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Shoes.

Complaints

This profile includes complaints for Converse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Converse, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************ promised me a refund as shown in the email (attachment), but they still have not issued a refund. It has been passed over 1 month. The items have been returned and delivered to their designated address for return. I called their customer service twice, and they promised me a refund, but I still have not received it. I called them again, and they just bluntly said to contact ****** (payment method). ****** has already contacted them, but they do not respond to them.

    • Initial Complaint

      Date:01/16/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on ************************ on 11/28/2024. After receiving the order I found two pairs of shoes I bought were the wrong size. I called the customer service department to initiate an exchange for the two pair of shoes around 12/18/24. I received an email for the return receipt on 12/21/24. I returned the shoes and was sent an email from ************************ saying my return was being processed. On 12/31/24, I went on ************************ to check the status of my return and noticed that one of exchanged shoe sizes was incorrectly put in by the customer agent. The order had not been sent out yet so I called customer service to correct the size. They would not correct the size bc it was an exchange even though it was their mistake. After speaking with an unhelpful manager I requested a refund. I was told that they would be issuing me a refund and I would get an email when the refund was processed in 7 to 10 days. On 1/8/2025, I still had not received an email pertaining to my refund so I called the customer service department back again. This customer service agent told me that I should receive an email for the refund by 1/10/2025 then ****** would issue a refund in 10 to 14 days. As of 1/16/2025, I have not received an email from ************************ saying the refund has been initiated. At this point, they have the shoes I returned and still have my money. This is theft. I would like my refund for the two pair of shoes I returned immediately.

      Customer Answer

      Date: 01/27/2025

      I called the Converse  customer service on 1/23/2025. The claimed to have issued a refund to ******. I contacted ****** customer service and they informed me that Converse HAD NOT issued a refund to my account. ****** has filed a dispute of the charges on my behalf as well. I have not heard from Converse again as of 1/27/2025.

    • Initial Complaint

      Date:01/10/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, Jan. 4 at 4:13 a.m. Eastern time, I placed an online order (#*********) with Converse for three items: a Varsity jacket, a pair of ***** 70 De Luxe Heel ****************** and a pair of ***** 70 De Luxe Heel. By 10:45 a.m. Eastern time, I received an email from Converse that the two pairs of shoes had been shipped.On Friday, Jan. 10, I received a message that the shoes had been delivered by ***. I was at home. *** provided a blurry delivery photo of a row of townhomes, but it did not show where the package was left. I immediately checked and confirmed that the package was not delivered. I attempted to file a claim with **** but I received a message that Converse has placed restrictions on claims and I had to reach out to them directly.I initiated a chat message. The chat timed out and closed after the representative placed me on hold to "investigate" the issue. In the second chat, the representative advised me to wait and follow up later as tracking indicated that the package was en route.I confirmed that not only had I received a delivery confirmation from ***, I also received an email from Converse claiming that the first package had been delivered. It has not. It is neither with me nor is it with my neighbors.

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PLACED AN ORDER ON 11/20/2024 FOR 6 *****, 5 ***** CAME IN 1 SHIPMENT ON 11/22 AND THE LAST ITEM CAME SEPARATELY ON 11/29. 3 SEPARATE RETURNS WERE INITIATED **** FOR 4 ***** AND WERE SHIPPED IMMEDIATELY. THE ***** WERE RECEIVED BY THE COMPANY AS FOLLOWS:#R004062919 ON 12/9/2024 #R004073072 AND #R004073063 BOTH RECEIVED BY THE COMPANY ON 12/12/2024.I HAVE YET TO RECEIVE MY REFUND. I HAVE CALLED TWICE. THE FIRST TIME I WAS TOLD MY RETURNS WERE RECEIVED. THE SECOND TIME I WAS TOLD I WOULD RECEIVE MY REFUND BY 12/20 AND STILL NO REFUND!!!!! (AS OF 1/6/2025)

      Customer Answer

      Date: 01/17/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** Choppy

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Converse is continuing to hold back refunds for returns that were made in November. They keep telling me the same excuse of a system error for over a month and yet doesn't not manually refund my account when they have the capability to. They keep promising a return every week and it's been several weeks with the same excuse and refusing to actually refund my money. This is unacceptable to have the item and keep the money with no resolution for weeks on end and clearly no solution in sight.

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refund overdue. Converse received new, but too large shoes on 11.21.24 and sent me confirmation email. No Refund as of 1.1.25 despite chat customer service telling me 4 times it will be posted in 5 days. Chatted with customer service Dec 3rd. Dec 24 and Jan 2nd

    • Initial Complaint

      Date:01/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned an item I purchased online on November 22nd. I received the item on December 2nd, but the item did not fit, so I returned it December 3rd. The item was received by the company on December 5th. I have not received a refund yet.I am launching a compliant because I had a similar issue with another product I returned and it took several calls to get my refund because they kept saying it is delayed, but could give me a timeline of when I should receive a refund. It had been nearly a month when this first return happened. I dont want to deal with several calls to the company to get my refund for this order.

    • Initial Complaint

      Date:12/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of shoes. Less than a month later, it was defective. I filed a defective claim with converse and was told I would receive a follow up after following all instructions. After 4 weeks and no follow up, I called again. I talked to supervisors, stating I would hear within 48 hours. After another 2 weeks, I called again, and was told I would receive a call within 48 hours. I have still yet to receive any response from Converse after multiple attempts.

    • Initial Complaint

      Date:12/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went online to purchase 1 pair of shoes for my son. There was a sale, and the price in the cart, with tax was $29 and some change, under $30. I used ****** to be smart and ****** confirmed the same purchase price of $29. When I clicked on finalize the price changed to $50.22. I would not have purchased this item. I went immediately to ****** and it reflected I made a purchase for $50.22. When I attempted to dispute the transaction it stated it was listed as a monthly recurring charge so I was not able to dispute this type. The ** system did cancel any future auto payments. So Converse labeled it as a recurring charge to avoid disputes. There is no reason you should have a recurring charge when purchasing a pair of shoes. I went to the same website using a different internet browser and not signing into my account and the same pair of shoes on sale for $43.45. I just want a refund. I never want to make a purchase from them again. The chat feature states no one is available, there is no email either and no one answers the phone. This is very disappointing. Please assist. I do not have the item. The transaction was from today.

    • Initial Complaint

      Date:12/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a pair of shoes custom made for my daughters 15th birthday, We went to the store to get an extra piece added to signify it was her 15th birthday. After my daughter wore the shoes for 2 days the lettering on the bottom of the shoes was coming off. I immediately called and email ************************ and told them I wanted the shoes remade and to be credited ***** so I can get them back to the original state they were in when I gave them to my child for her birthday. This is a defect on converse part. WHY should I have to pay another 35 dollars so a total of almost 70 dollars to add the embroidery back on the shoes when this wouldn't be a problem if the lettering didn't just fall off. I submitted pics multiple times. I wrote for months asking what was going on and I got zero response. A company that is big as you are the right thing to do would be to remake the shoes and then discount or refund me ***** so I can go back to the store to get the embroidery put back on. The store won't do me any favors so now I have shoes that are falling apart less than 4 months old and that is what my daughter has to remember her birthday gift. Companies should know that bad word travels fast and you lose customers and more customers when I tell them how we were treated and no one will have custom shoes done knowing they will fall apart. Then get left high and dry. I asked the store which has nothing to do with online and they agreed to redo the extra lettering for free, But converse online won't respond to redoing her shoes and they ignore all emails and act stupid like they never got anything when I sent the photos they requested multiple times. ********* order number.

      Customer Answer

      Date: 12/25/2024

      I have not heard from the business in response to my complaint., 

      They are horrible and deserve an f rating. They don't respond, they lie and say they will fix something and then don't do a thing. 

    Converse, Inc. is NOT a BBB Accredited Business.

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