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Business Profile

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Everquote, Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Everquote, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 278 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company engages in spam calls. Calls pile on top of each other and it is not possible to use cell phone for intended use after they obtain a persons phone number. The business should be required to only make a reasonable amount of phone calls in a reasonable time and leave messages like other businesses do so that it is not considered spam. They utilize random numbers from across the country instead of using actual agents to conduct business. Its a predatory business that seeks to spam the user into submission instead of offering a service that the customer wants to buy.

      Business Response

      Date: 06/12/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

      Customer Answer

      Date: 06/13/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sells your information out to other sites. Does not actually offer you a quote. Have been called 20 times a day for the last two days. Cant block the calls fast enough. Constant harassment.

      Business Response

      Date: 06/12/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:05/28/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting many ************* messages about my homeowners coverage application being reprocessed however not only did I not fill out any such application, Im not even a homeowner. I want my name/address/phone # removed from EverQuote permanently.

      Business Response

      Date: 05/30/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

      Customer Answer

      Date: 05/30/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************************

    • Initial Complaint

      Date:05/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been contacted by these people and their "partners" repeatedly over some car insurance quote that I never wanted. I've asked them to remove me and I'm still getting calls about every 30 minutes. I rely on this phone number for medical use and I can't have these people doing this to me. They've woken me up among everything else. And each time I have to be removed they say they will then I get a call about 30 minutes later. This is harassment and this is fully unacceptable and if it continues I will have to take further action against this company. It's already caused me severe undue stress and Miss sleep among missing important calls. I want this dealt with very swiftly.

      Business Response

      Date: 05/30/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

      Customer Answer

      Date: 05/30/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:05/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up or asked for a quote of any type, but yet I'm getting a call almost every hour.

      Business Response

      Date: 05/30/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've recieved dozens of calls from this company, from multiple numbers linked to this company. I asked the "representative" to stop calling yet the calls keep on coming all day long. This is uncalled for and they are just harassing at this point.

      Business Response

      Date: 05/30/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im getting multiple calls from Ever Quote. Yesterday they called me 5 times in 10 mins from various numbers . Its a nuisance and very annoying.

      Business Response

      Date: 05/30/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has been spam calling my phone, 4 calls back to back at one point. I answered and said to stop calling and that I was currently busy. The woman completely ignored that and asked if I was free for 15 minutes which I responded no to. She asked if she could call back and I said no, I do not need an insurance quote, I already found insurance. Since then I have been called every day for hours straight from multiple numbers, I keep blocking numbers and they keep calling from other numbers. IM NOT DOING BUSINESS WITH YOU AND NO ONE WILL IF YOU HARASS THEM.

      Business Response

      Date: 05/16/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, The EverQuote Team

    • Initial Complaint

      Date:05/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting texts when Ive never heard of yall and yall keep thinking Im someone named ************************* well Im here to tell you Im not, I looked ****** up and shes dead, Im sick of this.

      Business Response

      Date: 05/08/2023

      Dear Mr. *****,

      We're sorry to hear about this experience! We've gone ahead and removed the email and phone number you provided from our systems and the appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:05/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used military.com to look at some insurance quotes. These unethical folks have called 19 times in less than 30 minutes. I cannot block the numbers fast enough. The incessant calls have made me miss 2 Dr *********** calls I have been waiting on. Please stop calling and harassing me!!!!!

      Business Response

      Date: 05/08/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    Everquote, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

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