Complaints

This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Everquote, Inc.

  210 Broadway 3rd Floor Cambridge, MA 02139-1958

  
• 

  Everquote, Inc.

  PO Box 425768 Cambridge, MA 02142

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is relentless with phone calls.I would personally shop for insurance, putting the wrong phone number intentionally, and somehow they dig through that information and find the correct number.I had more than 5 phone calls in the span of 2 hours; intentionally rejecting 4 of them and one I said Im with another company, and yet the calls wouldnt end.This is such bad practice.

  

  Business Response

  Date: 05/08/2023

  We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning on April 28th, I started getting repeated calls from EverQuote and then from other insurance companies. I even received an actual quote from one insurance agent at one of these companies. I did not request an insurance quote for a **** Expedition nor did I purchase a **** Expedition. I decided to answer today's call from EverQuote and asked them how I got my name. They said they just call people back who fill out a form on their web site. I did no such thing. Then they asked me, since I was already on the line, to get started with a quote. No way! I want my information removed from EverQuote and for EverQuote to remove all of the leads they've sent to all of the legitimate insurance companies who are now calling and texting me.

  

  Business Response

  Date: 05/08/2023

  We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request for homeowners insurance quotes all of 2 minutes ago and they have called me 5 times from 5 different numbers. I asked them to stop calling me and the representative said they would put me on a "do not call" list but that it can take up to 30 days to go into effect. F*** that. This is harassment, plain and simple, and it should be illegal. Do not use EverQuote for quotes.

  

  Business Response

  Date: 05/02/2023

  We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:04/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive recieved 5 calls from this company in the last hour, from multiple numbers linked. I have my number on a no call list and this is uncalled for and they are just harassing at this point.

  

  Business Response

  Date: 04/24/2023

  We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not stop calling from different numbers.

  

  Business Response

  Date: 04/24/2023

  We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EverQoute will not stop calling me. On April 11th, 2023 called me six times between the time of 4:38 pm to 5:45 pm. Additionally, they called me this morning at 9:20 am. This is continued harassment from this company. I do not want their services, and I have never requested their insurance. They need to stop calling me. I think more sanctions should be put on this company. It is obvious that they harass people by calling over and over as from other people's complaints about EverQoute. This is unprofessional as a company. They also are calling me with different numbers too. ************ and ************ to avoid me blocking them.

  

  Business Response

  Date: 04/24/2023

  We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

  Customer Answer

  Date: 04/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  Regards,
  

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company robocalls nonstop (often back to back with 5 or so different numbers). Ive given up trying to block them all. I have never requested to do business with this organization.

  

  Business Response

  Date: 04/24/2023

  We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked them to stop calling and they said it takes 30 days. Bull. They've called 6 times in 10 minutes from different phone numbers. I'm on the National DNC and this is in violation. From their canned responses to other complaints, it doesn't appear they worry much about harassment lawsuits either. They need jailed.

  Customer Answer

  Date: 04/14/2023

  Business has stopped calling me, however I feel this needs posted for other consumers to beware that this business spam calls people. 

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is calling me non-stop, back to back, from all different numbers (x5 in under 10min) and sending me text messages. They are not even looking for me. They are addressing my ex-husband with whom I formally had a family phone plan with. I never inquired about anything to do with this company but am getting treated with harassing phone calls and no way to make it stop. I am concerned about how they got my number in the first place and why they feel at liberty to call me incessantly. Bad business practices, period.

  

  Business Response

  Date: 04/05/2023

  We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

  
  Sincerely, 
  The EverQuote Team

  
  

  Customer Answer

  Date: 04/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While filling out car insurance quotes Everquote has called 7 times in 2 hours as I write this. On the 3rd call I said to stop calling and was called 4 times since.

  

  Business Response

  Date: 04/05/2023

  We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

  Customer Answer

  Date: 04/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************