Complaints
This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 279 total complaints in the last 3 years.
- 86 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Making unsolicited calls and I never had contact with them nor gave them any informationCustomer Answer
Date: 06/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******* ****Initial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Everquote wont stop calling from different numbers. Its harassment and Im on the national do not call registry
Business Response
Date: 06/23/2025
We will add the consumer's telephone number to our Do Not Call list.Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving multiple calls over the last few days over and over and over, despite NEVER giving them my contact information or requesting ANY information whatsoever. The calls are from multiple phone numbers robo-dialing. Please STOP calling me.Business Response
Date: 06/23/2025
The consumer's telephone number was submitted to us in conection with an insurance quote request. We will add it to our Do Not Call list.Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep harassing me with calls. I keep blocking them, so they just keep calling me from new numbers. I just want to stop being harassed!Business Response
Date: 06/23/2025
We will add the consumer's number to our Do Not Call list.Initial Complaint
Date:05/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Non-stop calls from EverQuote; I don't even recall soliciting an online quote for insurance services from this company.Business Response
Date: 06/23/2025
We will add the consumer's telephone number to our Do Not Contact list.Customer Answer
Date: 06/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *****Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company obtained my information without any request for quote. This information was provided to dozens of insurance companies who contacted me to provide quotes. They told me they obtained my information from Everquote. I have called to have my information erased from their database.Business Response
Date: 05/19/2025
We have no record of the telephone number that the consumer submitted (which seems to be missing a digit) in connection with this complaint. We would be happy to add the telephone number to our Do Not Call list when it is provided.Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
UPON CALLING THIS SO CAKKED INSURANCE COMPANY, FOR CAR INSURANCE. THEY HAD NERVE TO TEXT MY WIFE OUR SO CALLED QUOTE !????( SCREENSHOT ENCLOSED ). THEYHAD NERVE TO FISH BAIT US , WHEN WE CALLED THE SO CALLED $37.00 QUOTE WAS NOW $80. ONCE WE CALLED ???? THATS FALSE ADVERTISEMENT. THAT COMPANY SHOULD NOT BE IN BUSINESS, JUST TO HAVE US CALL, GIVE OUR INFORMATION TO SELL TO THE BIGGER INSURANCE COMPANIES, *** WORKED FOR THESE CROOKS IN THE PAST !!!!! ( XAR ISURANCE )Business Response
Date: 05/19/2025
The consumer submitted his telephone number in connection with an online insurance quote request. We will add his number to our Do Not Call list.Customer Answer
Date: 05/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Sorry, but they keep calling , my wife submitted this complaint on OUR BEHALF! THEY ARE STILL CALLING HER CELL **********, my wife has worked for numerous call centers, which have auto dialed numbers THAT SHOULD DO THE HUMANS JOB, SINCE MACHINES KEEP CALLING US
Initial Complaint
Date:05/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke with AAA insurance a few weeks ago. Apparently they might've shared my information with this business? Not sure. But today in the matter of 10 mins I recieved 8 calls from 7 different numbers appearing to be with this company. They also texted me 4 different times with 4 different numbers, saying hello to different names than mine. As I'm typing this they are still attempting to make contact. This is ridiculous and I want all of my contact information removed from your database. Thank you.Business Response
Date: 05/19/2025
The consumer's telephone number was submitted to us in connection with an online insurance quote request. We will add her number to our Do Not Call list.Customer Answer
Date: 05/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *****Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep calling and calling and calling I have never even requested a quote from themBusiness Response
Date: 05/19/2025
The consumer's telephone number was submitted to us in connection with an online quote request. We will add her number to our Do Not Call list.Initial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Everquote has called me at least 15 times in the last two days. I have never requested a quote from this company and I would like the phone calls to stop. I have blocked the phone numbers and reported them as junk, but the phone number keeps changing and the phone calls keep coming.Business Response
Date: 05/19/2025
The consumer's telephone number was submitted to us in connection with an online insurance quote request form. We will add her number to our Do Not Call list.
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