Complaints

This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Everquote, Inc.

  210 Broadway 3rd Floor Cambridge, MA 02139-1958

  
• 

  Everquote, Inc.

  PO Box 425768 Cambridge, MA 02142

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to their website to compare home insurance quotes. I know I agreed to being contacted but the amount of calls is aggressive. I had 7 calls from them within a 16 minute window, and more calls since. Some of them were back to back, with a different number every time. I've blocked the ones I've received and the amount of calls has dwindled but they're still coming in.This is too aggressive. I don't care if they find me the cheapest insurance in the world, I want nothing to do with them.

  

  Business Response

  Date: 05/19/2025

  We apologize that the consumer's experience did not match his expectations.  We will add the consumer's telephone number to our Do Not Call list.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never contacted this company but they keep calling from different numbers. I gave never inquired about EverQuote as I have never even heard of them before. Stop calling me !!! It is harassment and it must be some new scam going on.

  Customer Answer

  Date: 05/10/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 05/19/2025

  The consumer's telephone number was submitted to us in connection with an online insurance quote request.  We will add his number to our Do Not Call List.

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  C

   

   

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business continues to call me constantly despite my being on The Do Not Call Registry, (I confirmed this today), my never having done business with them, never contacted them previously, etc. I called today and complained after numerous calls. I talked to someone and the response was even more calls this afternoon!I called again and screamed at someone. Im currently am at my moms house trying to liquidate all her possessions because she is in hospice.

  Customer Answer

  Date: 05/02/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 05/19/2025

  We have no record of the telephone number (which appears to be missing digits) submitted in connection with this complaint.  We will add the consumer's telephone number to our Do Not Call list if she provides it in response to this message.

  Customer Answer

  Date: 05/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #******** provided they do indeed remove my phone number, which was already on the Do Not Call Registry, a promised. That phone number is: ************.

  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is spam calling me. Theyve called me 8 times in the last hour

  Customer Answer

  Date: 04/29/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 05/19/2025

  We have no record of the telephone number that the consumer submitted in connection with this complaint.  Nonetheless, we will add it to our Do Not Call list.

  Customer Answer

  Date: 05/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04-11-25 ************ is harrassing me with phone calls on a request for insurance quotes I did not initiate. Last week I received a text for a person named *****. I deleted immediately. Today they have called multiple times even after I told them I am not ***** and do not call again. I block each one but they continue to call from multiple area code numbers.Please help me put an end to this. M Toll

  

  Business Response

  Date: 05/19/2025

  We have no record of the telephone number that the consumer submitted in connection with this complaint, which appears to be missing a digit.  We would be happy to add the telephone number to our Do Not Call list if the consumer provides it in response to this message.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to be contacted, however I found a new insurance provider and made it clear that I wont be need a new one. However they keep on contacting me and spamming me with multiple calls despite blocking them. They use a bunch of numbers which is why I still continue receiving those calls. Overall, I just want to stop be contacted.

  

  Business Response

  Date: 04/10/2025

  We will ensure that the consumer's telephone number is added to our Do Not Call list.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everquote: has contacted me may times and has sent my information to many other "insurance" related companies. I have been recently bombarded. Looking into this, they claim to only recieve individuals' information when that indidual has requested an insurance quote. I have not requested such a quote. The only corrilation i have is i downloaded the Experian app on my phone and have been contacted from insurance companies constantly since. I have deleted the app since, but it , and this Everquote need to stop spreading my info around and falsifying how they recieved it.

  

  Business Response

  Date: 04/10/2025

  The consumer's telephone number was submitted to us in connection with an online insurance quote request.  We will add the telephone number to our Do Not Call list.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are ruthless and bordering on stalker when it comes to calling. 9 times in a few hours is a bit excessive. And yes, I realize I may have "signed up for quotes" as they keep saying in these reviews but that is no reason to harass people. I know I am far from the only one this has happened to. I told them to stop calling and they continued. I believe it has finally stopped. They call from different numbers so every time one gets blocked, they keep going. Asinine.

  

  Business Response

  Date: 04/10/2025

  We will ensure that the consumer's telephone number has been added to our Do Not Call list.

  Customer Answer

  Date: 04/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:03/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is calling me non-stop. I've never submitted any information to this company for them to have my phone number. Every time I block the number, they call using a different number. This is 100% spam and extremely scam-like. They do not leave voicemails, and refuse to say anything when screening the call. They even called me as I was typing this. STOP CALLING ME!!!!!!!

  

  Business Response

  Date: 04/10/2025

  The consumer's telephone number was submitted to us in connection with an online quote request form.  We will add the telephone number to our Do Not Contact list.

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. Please ensure that I am fully removed from the calling list, or I will not will resubmit my complaint. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:03/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant spam to phone and email. Tried blocking but they use dozens of different numbers/email addresses. Used them by mistake - deceptive ad in a Forbes article.

  

  Business Response

  Date: 03/19/2025

  A review of our systems has found no record of the telephone number provided by the consumer's complaint. Nevertheless, we will add it to our Do Not Contact list.