Complaints

This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Everquote, Inc.

  210 Broadway 3rd Floor Cambridge, MA 02139-1958

  
• 

  Everquote, Inc.

  PO Box 425768 Cambridge, MA 02142

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased leads from them and it's one of the worst lead provider. They took my money and gave me leads that didn't meet the standards they promised me when I signed up and when I asked for a refund they refused. Everquote is terrible.

  

  Business Response

  Date: 01/12/2023

  Dear ************, 
  
  We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. But sourcing accurate, comparable pricing typically requires a direct conversation with providers, a process we streamline through integrations and seamless handoffs where possible. Sometimes it does require additional information to be filled out on their site. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:11/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/7, I received nearly a dozen automated calls and text messages for an insurance quote I did not request. Someone else put in my phone number and EverQuote didn't bother to verify the number before spamming it. This has continued into 11/8. This is ridiculous.

  

  Business Response

  Date: 01/12/2023

  Dear **************,
  
  Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to search for property insurance and as such had to provide contact information for quotes. I did not willingly or knowingly submit my information to Everquote. I have received at least 4 phone calls in the past 2 hours. Plus other insurance carriers. I have blocked multiple numbers but new ones pop up. I would like this company to immediately cease all contact with me. I would also like my personal and contact information removed so this does not happen again. I feel like I'm being harassed.

  

  Business Response

  Date: 01/12/2023

  Dear ********,
  
  We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. But sourcing accurate, comparable pricing typically requires a direct conversation with providers, a process we streamline through integrations and seamless handoffs where possible. Sometimes it does require additional information to be filled out on their site. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
  
  Sincerely, 
  The EverQuote Team

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to secure a quote using finance buzz about my car insurance, but then decided to not move forward. I've received several calls from EverQuote that I do not wish to accept. They have called me 5 times within the last hour, 3 of which have been from different numbers located in ********, ***************** Springs. I do not wish to receive any services with them and have tried to block their numbers, but they continue to contact me. I would like for them to cease and desist any and all attempts to contact me immediately. I am not interested in their business. Thank you.

  

  Business Response

  Date: 11/09/2022

  ********************, 

  Thank you for reporting this issue to us. 

  Your information was removed from our systems and appropriate partners have been notified of your request not to be contacted as well.

  Please contact us with any questions, or if we can be of any assistance, at *********************************. 

  Respectfully yours, 

  The EverQuote Team

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on the do not call list and have not consented to any calls by this company but have been spammed 5 times in the past half hour. Remove my information from your database and everyone elses pertaining to you immediately. If I am contacted again even a minute after posting this I will send a certified letter to settle.

  

  Business Response

  Date: 11/09/2022

  Dear ******************, 

  Thank you for reporting this issue to us. 

  Your information has been removed from our systems and appropriate partners have been notified of your request not to be contacted as well. 

  Please contact us with any questions, or if we can be of any assistance, at *********************************. 

  Respectfully yours, 

  The EverQuote Team

  Customer Answer

  Date: 11/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never completed an online application or submitted any information to everquote. I randomly started getting back to back spam calls with this everquote from a Kansas City number. More than 10 calls in 30 minutes. Then I start receiving phone calls from 855 numbers and other random insurance companies. It is very harassing. I am not sure how they got my information or if someone entered in the wrong phone number when asking for a quote; but why would any company call over and over? Ive blocked every call and they keep coming. Its terrible!!

  

  Business Response

  Date: 11/09/2022

  Hello,

  Thank you for reporting this issue. 

  Your contact information has been removed from our systems and appropriate partners have been notified of your request not to be contacted. 

  Please contact us with any questions, or if we can be of any assistance, at *********************************. 

  Respectfully yours, 

  The EverQuote Team

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never contacted this company but they have called me 14 ***** today in the last 3 hrs. I have blocked every single number and they keep calling from another extention. I have filed at least 6 complaints thru my phone carrier but it seems there is nothing they can do ** this company is STILL calling!! ** answered the phone several *****. I've asked them twice not to call anymore and I hang up and they CALL RIGHT BACK!!! I've answered a cpl ***** and no one responds. I don't know what's happening or why they train their employees to disregard the customers wishes and go about their marketing and sales in a stalkers ways but even after the first phone calls in 15 minutes I would NEVER use them. Who wants to deal with this? And I'm sure they're the type of company that bugs the c*** out of you until you need help or need to speak to CS and then they'll be **** Please. Stop. Calling. Who else do I need to report you to for this to end?

  

  Business Response

  Date: 11/09/2022

  **************, 

  Thank you for reporting this issue to us. 

  Your contact information has been removed from our systems and appropriate partners have been notified of your request not to be contacted as well. 

  Please contact us with any questions, or if we can be of any assistance, at *********************************. 

  Respectfully yours, 

  The EverQuote Team

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Everquote to look for car and renters insurance. I am now receiving constant spam calls from the company. I have received 10 spam calls in the last 5 hours alone. Even though I keep blocking the number, they keep generating new numbers and it is extremely annoying.

  

  Business Response

  Date: 10/17/2022

  ******************, 

  Thank you for reporting this issue to us. 

  Your information has been removed from our system, and appropriate partners have been notified of your request not to be contacted as well. 

  Please contact us with any questions, or if we can be of any assistance, at *********************************. 

  Respectfully yours, 

  The EverQuote Team

  Customer Answer

  Date: 10/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to search for renters insurance and as such had to provide contact information for quotes. I did not willingly or knowingly submit my information to Everquote. I have received upwards of five phone calls in the past fifteen minutes. I have blocked multiple numbers but new ones pop up. I would like this company to immediately cease all contact with me. I would also like my personal and contact information removed so this does not happen again. I feel like I'm being harassed.

  

  Business Response

  Date: 10/17/2022

  **************, 

  Thank you for reporting this issue to us. 

  Your information has been removed from our systems, and appropriate partners have been notified of your request not to be contacted as well. 

  Please contact us with any questions, or if we can be of any assistance, at *********************************.

  Respectfully yours, 

  The EverQuote Team

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It appeared to me that "EverQoute" presented it self as an insurance *** promising lower premiums. not realizing that is a referral service to other Insurance Companies. Within seconds i was inundated with various unsolicited calls from various Companies. I do hope that ********* would contact these Companies and tell them to take my name of their list.

  

  Business Response

  Date: 10/17/2022

  ****************, 

  Thank you for taking the time to report this issue.

  Your information has been removed from our systems, and appropriate partners have been notified of your request not to be contacted as well. 

  Please contact us with any questions, or if we can be of any assistance, at *********************************. 

  Respectfully yours, 

  The EverQuote Team