Complaints
This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 278 total complaints in the last 3 years.
- 86 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not stop calling every day, from 8am to 7pm. They also call from fake numbers that use your area code. I demand that they stop contacting me or I will pursue criminal charges.
Business Response
Date: 12/12/2024
The consumer's telephone number was submitted to us in connection with an online insurance information request. We apologize for the inconvenience, and will add her telephone number to our Do Not Call list.Customer Answer
Date: 12/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
You are ********* partake in the business of illegally buying and selling contact information. I never and I repeat NEVER contacted you about insurance rates. More importantly I NEVER authorized you to harrass, tie up my phone line and **** me down like a psychopathic maniac stalker. You are a predatory and intrusive company that 100% is criminal, not only due to your illegally accessing unauthorized personal information but your obvious disrespect and disregard for people's privacy and quality of life. Your so-called sales tactics are vicously aggressive and disturbing to the point that you literally cause great harm to the American public and should be shut down. If you ever contact me again, I will personally begin legal proceedings. You are a nuisance company set up to only cause harm.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Amber
Business Response
Date: 01/14/2025
We have added the consumer's telephone number to our Do Not Call list, and a review of our systems indicates that no further attempts at contact have been made.Customer Answer
Date: 01/15/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I had already added my phone number to the do not call list and still recieve calls. You are a lying piece of scum and your entire company needs to be shut down. Hopefully your headquarters burns down and you all go to prison. I hate you and if i get another call I will **** you down.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Amber
Initial Complaint
Date:10/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
went to the webstite for quotes and got no quotes and my wife email and my phone immedialtey started to get spam calls none stop and spam emailsBusiness Response
Date: 12/12/2024
We apologize for the inconvenience and will add the consumer's telephone number to our Do Not Call list.Customer Answer
Date: 12/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ********Initial Complaint
Date:10/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Everquote called me several times within an hour for a week. It comes from different numbers, so blocking a number won't do anything. It is so disburbing.Business Response
Date: 12/12/2024
The consumer's contact information was submitted to us in connection with an online insurance information request. We will add the telephone number and email address to our Do Not Contact list.Initial Complaint
Date:10/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked this company to stop contacting me over the past several months. They continue to email me multiple times per day. I have clicked on the unsubscribe button dozens of times. I called their number - nobody answers. This is harassment.Business Response
Date: 12/12/2024
We apologize for the inconvenience. We will add the consumer's email address to our Do Not Contact list.Initial Complaint
Date:09/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the past three weeks, Ive received 42 phone calls and three texts from this company trying to provide insurance quotes to someone Ive never heard of. I cant block them because every call comes from a different Ohio number. On 9/18, I received 17 calls in a nine-hour period. Ive asked to be removed from their list six times so far. No sane person would ever think this is sound business practice.Business Response
Date: 10/02/2024
The consumer's telephone number was submitted to us via online insurance information requests on September 18 and 30, 2024. We will add his telephone number and email address to our Do-Not-Contact lists.Customer Answer
Date: 10/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.While it appears I was erroneously added to their list twice by a consumer that must not know her own phone number, it is still a questionable business model to call someone 17 times in one day and more than 50 times in a month, especially when I did answer multiple of those calls and ask to be added to the Do Not Call list.
I genuinely hope this brings an end to this barrage of calls, and I appreciate the company responding.
Regards,
***** *****Initial Complaint
Date:09/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving daily solicitation emails from this company, trying to sell me auto insurance. The emails appear to be sent by different companies--Provide Insurance, Coverage Chaser--but they all appear to connect back to this company. I have called the company to ask to be removed from their email solicitation list. It's impossible to speak to a person. These emails come from suspicious email addresses (for example: *********************************************** I have tried to block these emails, but the email addresses are different each day. I did not sign up for these emails and do not want to receive them!Business Response
Date: 09/17/2024
Dear Ms. *************** preliminary check of our systems has found no record of your email address. However, I will add your email address to our Do-Not-Contact list.
If you receive further emails, please forward them to me directly at ***************************************************.
Sincerely,
*********** *****
Customer Answer
Date: 09/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** ******Initial Complaint
Date:09/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
"Everquote" whoever the h*** they are...since I've never contacted them in any way....calls my phone number several times a day, and always from a different phone number, so as soon as I block one number they just call from another. It's harassment, it's illegal, and it needs to stop.Business Response
Date: 12/12/2024
The consumer's telephone number was submitted to us in connection with an online insurance information request. We apologize for the inconvenience, and will add his telephone number to our Do Not Contact list.Customer Answer
Date: 12/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
Very strange that this response came 3 months after I filed the complaint. Also strange that I have no recall of filing an "online request for insurance quotes"in the past year, and that certainly wouldn't justify calling me numerous times a day from different phone numbers. At any rate, the calls have stopped for now so I accept the response.
Regards,
******* *****Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This outfit, EverQuote, judging from the torrent of complains about them, is apparently a fraudulent company that scrapes personal data from unauthorized sources in order to harass people with a flood of spam.I have begun to receive multiple texts and phone messages from them and others about auto insurance. I have never communicated or otherwise engaged with EverQuote and of course never will.They need to (i) completely remove my info from their system and (ii) cause every other entity to whom they have provided (sold) my info to do the same. And provide written assurances that they have done so.Customer Answer
Date: 09/21/2024
I have not heard from the business in response to my complaint.Business Response
Date: 10/02/2024
The complainant's telephone number was submitted to us via online insurance information request on September 9, 2024. We will add his telephone number and email address to our Do-Not-Contact lists.Customer Answer
Date: 10/03/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
EverQuote has illegally bought my information for marketing. They will not stop calling and texting me no matter what "DO NOT CALL" report I fill out. They're predatoryCustomer Answer
Date: 08/30/2024
I have not heard from the business in response to my complaint.Business Response
Date: 12/12/2024
The consumer's telephone number was submitted to us in connection with an online insurance information request. We apologize for the inconvenience, and will add his telephone number to our Do Not Contact list.Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has been harassing with calls non stop and texts when I have on several occasions asked NOT to be called and to be taken out of any spam list. That is poor business practice on their part and am glad I decided to not do business with them. Horrible experience!Business Response
Date: 08/06/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote Team
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