Complaints
This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 278 total complaints in the last 3 years.
- 86 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never signed up for any informations, calls nor texts from everquote and I have been bombarded by calls and texts for the past few days. The texts are for a completely different person with a different car than I have so I have no idea how they have this number. I am on the US do not call list and wish to be put on their do not contact list also. This has been very frustrating for me as I have been out of the country and each call and text is going toward my bill. Each call and text is coming from a different number so I cannot just block them. I am very upset.
Business Response
Date: 12/03/2024
The consumer's information was submitted to us via online insurance information request. We apologize for the inconvenience, and will add her contact information to our Do Not Contact list.Initial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I began getting constant phone calls and messages from EverQuote beginning earlier this week. I am not interested in their services and have never contacted them. They have found my number somewhere and are contacting me relentlessly from different numbers so that I cant block the call. I would like them to stop reaching out to me and to remove my information from their system.Business Response
Date: 12/05/2024
The consumer's telephone number was submitted to us in connection with an online insurance information request form. We apologize for any inconvenience, and will add the consumer's telephone number to our Do Not Call list.Initial Complaint
Date:11/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Same as the other person's complaint. Non-stop harassing phone calls back to back. I have used my virtual assistant to screen the call and send the "remove my info from your call list" response every time, but they still keep calling.Business Response
Date: 12/05/2024
The consumer's telephone number was submitted to us in connection with an online insurance information request. We apologize for any inconvenience, and we will add the consumer's telephone number to our Do Not Call list.Customer Answer
Date: 12/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** *****Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business has called 5 times in the last ******************************************************************************************************** kind from the type of business they perform. I am also on the do not call registry. The harassment has to stop and my information is to be deleted and not to be sold to another party.Customer Answer
Date: 11/25/2024
I have not heard from the business in response to my complaint.Business Response
Date: 12/03/2024
The consumer's telephone number was submitted to us via online insurance quote request form. We apologize for the inconvenience, and will add her contact information to our Do-Not-Contact list.Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive numerous emails daily from this company trying to sell me car insurance. I have unsubscribed numerous times and even tried blocking the emails to no avail. I put a call into them instructing them to quit soliciting me and provided my email address on their voice mail. No one answers the phone. I want this stopped immediately or I will file a class action lawsuit against them and report them to the ***Business Response
Date: 12/03/2024
The consumer's information was submitted to us via online insurance quote request. We apologize for the inconvenience, and will add her contact information to our Do-Not-Contact list.Initial Complaint
Date:10/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
EverQuote has called and text me over 35 times in less than 1 hour and 18 times yesterday. I have no idea who this company is or how they got my number, but they are bordering on harrassment.Business Response
Date: 12/03/2024
A search of our systems of record has found no record of the consumer's telephone number. Nevertheless, we will add this contact information to our Do-Not-Contact list.Initial Complaint
Date:10/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received multiple phone calls back to back. All of different numbers. Blocking each one does nothing. I want them to stop calling me and they will not.Business Response
Date: 12/03/2024
The consumer's information was submitted to us via online insurance quote request. We apologize for the inconvenience, and will add his contact information to our Do-Not-Contact list.Initial Complaint
Date:10/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Like other complaints, this business keeps sending ridiculous daily multiple emails to try to sell Provide Insurance. The email looks unprofessional, like a scam. I tried so many times to remove my email from the bombardment of emails, it never worked. I blocked their email, stuff still shows up. It is truly an annoyance. I never heard of them and they are on the east side of the US. You should not send spams if you are a ***** company. Learn from your mistakes and be better Internet citizen,Business Response
Date: 12/05/2024
We apologize for any inconvenience. We specifically require all service providers to use functioning unsubscribe links on any emails. We have added the consumer's contact information to our Do Not Contact list and instructed all service providers to do the same.Initial Complaint
Date:10/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business calls and texts my phone MULTIPLE times a day. I haven't requested an insurance quote and would like for them to cease contacting me.Business Response
Date: 12/05/2024
The consumer's telephone number was submitted to us in connection with an online insurance information request. We apologize for any inconvenience, and will add the consumer to our Do Not Call list.Initial Complaint
Date:10/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled out a form on a webpage requesting information on car insurance, expecting a call back, but they have now called me 7 times, with two voicemails to return their call, and texted me twice in an 11 minute period. That is bordering on harassment and I will not do business with somebody that does that type of marketing.I would like all of my personal information deleted and not to be contacted from this business again.If I could rank them at negative stars I would because this is simply unacceptable.Customer Answer
Date: 10/22/2024
I have not heard from the business in response to my complaint but the harassment level of phone calls has subsided. So I am assuming the issue has been taken care of.Business Response
Date: 12/12/2024
We apologize for the inconvenience and will add the consumer's contact information to our Do Not Contact list.Customer Answer
Date: 12/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** ****
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