Complaints

This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Computershare, Inc.

  250 Royall St Canton, MA 02021-1011

• 

  Computershare, Inc.

  2335 Alaska Ave El Segundo, CA 90245-4808

• 

  Computershare, Inc.

  350 Indiana St Ste 750 Golden, CO 80401-5099

• 

  Computershare, Inc.

  100 Beard Sawmill Rd Shelton, CT 06484-6150

• 

  Computershare, Inc.

  1845 Maxwell Dr Troy, MI 48084-4506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inherited stock that was held at BNYMellon via ComputerShare. I sold that stock this week. Their fees are exhoritant compared to other similar service providers. In additon to the market order plus per share cost (which I understood), their documentation did not clearly articluate that I was to be charged a $35 fee for a direct deposit (it was made to look like it was for a wire transfer - which they did not do becasue the transaction was less than $20,000 - it was a direct deposit). I reviewed all documents I signed and there was no reference to the $35 fee. There was a printed link to www.bnymellon.com/shareowner uder FAQ's on the Terms and COnditions of Sales Facility document provided when the account was activated. However the link goes to a page stating "The page you're looking for is not available".When I called I was told I could have received a check for free and/or I could have transferred the shares to another brokerage without a charge from their side. In reviewing online documentation, there would have been a $5 fee for a check, but I was able to see that a transfer "book to book" would be no charge.I called ComputerShare just after I completed the transaction and verified that no fee would be charged since a wire transfer was not necesarry.This is a clear deceptive practice and theft of funds.

  Customer Answer

  Date: 12/27/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 12/27/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Computershare is not clear in how they are stating their fees. Were they clear, I would have opted for the check vs and electronic transfer. All I have seen/read said that a check also included a fee. I was trying to avoid any, and all, fees where possible. Therefore, I did not "accept" the $35 fee becasue it was not clearly stated.
  
  Computershare is also not consistent in how to see and undertand those fees. As stated in my original note, even when I go to the printed materials they provide, the link in their is not active and; thus, not compliant with proper notice rules as expected by the SEC. I will share my information with the SEC accordingly unless Computershare makes some sort of refund or compromise. I am aloso sure that key politicians (Sen.. ******* Rep. ************************** et al) will also be keen to learn of the discrepancies and misleading information that Computershare provides.

  Regards,

  *****

   

   

  

  Business Response

  Date: 01/09/2024

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  An EFT (or direct deposit) is not a wire transfer. The highlight they show is that for a Domestic USD Wire Fee. Both the documents shared by ComputerShare reference wire fees. In the case of the document showing electronic payment, it ambiguously shows a blank space, suggesting there is no charge. I again raise the point that when I followed the link in the document provided to view a fee schedule, the link resolved to a "not available" page. This further underscores a lack of proper information at the least, or an attempt to mislead - an even worse practice by the company.
  
  At this point I will begin leaving reviews to advise people to beware of ComputerShare and their interest in misleading investors with misinformation. Hopefully ComputerShare can learn something from this event to more properly guide and help users. UI/UX design is important. Good work leads to people knowing and fully understanding what is at stake. Bad work is either negligent or predatory.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold some share of company stock that I owned. I request of Computershare, that the funds from the sale be sent to my bank account via domestic wire transfer. I was charged a $30 fee for the wire transfer. A couple of days later and I still do not have the wire transfer that I paid for. International wire transfers can take up to 3 business days, and domestic wire transfers are supposed to be the same business day or within 24 hours. Even an ACH transaction, which is free deposits the same business day or next. Computershare is engaging in deceptive practices by selling customers on the purchase of wire transfers, when in fact it is anything but.

  

  Business Response

  Date: 12/27/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:12/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am locked out of my accounts. They won't let me access my shares. I want to sell them. But they won't let me in my account.

  

  Business Response

  Date: 12/20/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 12/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  The state controllers office sent me notices to claim my shares before they get sent to the state  controllers office property division. Im gonna get an attorney to help me or what till my shares gets transfered to the state controlers office to claim it.  They have locked many people out of their accounts from what I read on consumer financial bureau complaint site 

  There are many people who this is being done to so I will get an attorney to look into this matter for me and all others going through this with this company.  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 12/21/2023

  Good Afternoon -

  Please refer to our previous response. Should ************** have other account related questions, she can call us at ************ during regular business hours. 

  Thank you.

   

   

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to sell my stock they dont return phone calls went to **** office and some guy said person who handles it was out a complete lie could see it in his eyes he said someone from his team would call me anoughter lie they never called it is time people file a class action lawsuit on them also I plan on calling the state attorney general office today about them

  

  Business Response

  Date: 11/21/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account #*********** ************************** ************************************************************************ 10/5/23: Open account for purchase of ****** shares 10/6/23: account funded with $15k wire transfer from personal account. 10/7 to 11/13: Computershare won't let me access my account to confirm account or amount of shares purchased. Within this time window, Computerhare provided temporary passcodes that didn't work. Two requests for personal identifying information that includes copies of bank statements, utility bills, and copy of ID. 11/13/2023: Instead of sending new passcode, I received and responded to second request for personal information and banking information. All sent to an offshore email address. I'm 68-years old, these funds are part from my retirement funds. Computershare won't tell me what's going on, you call and all you get is someone in *************** and I'm concerned I'm the victim of fraud and theft. I can't access my account or get my money back.

  

  Business Response

  Date: 11/21/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since July 2023, i have been working with Computershare to transfer my stocks to my name and sell my shares. I have 4 months of mistruths, incompetence and repeated requests for the same information. ****************** refuses to communicate in email so there is only a verbal record. I don't know if there is fraud involved. All i know is that I am unable to get my *** and Kyndrl stocks sold. This is an outrage. I have had countless calls, sent (lost) documentation. My broker @ ******* ****** has been trying to help. Action needs to happen asap thank you.

  

  Business Response

  Date: 11/17/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Dr. *******

   

   

  

  Business Response

  Date: 12/11/2023

  Good  Morning -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  1) my online account is 0 in computer share. i have been unable to get help. WHERE ARE MY STOCKS????  THIS IS FRAUD

  2) What was the source of the $7555.10 that you sent to me?

  3) you received my father's, *******************', death certificate in July.

  I want someone, with authority, to call me. how dare you send me letters with no direct phone numbers. 

  **************

  ************

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Dr. *******

   

   

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Memorandum ************************* Indentured Trustee c/o Computershare corporate Trust From: ******************************* Subject: Payment of Outstanding Balance on *********** Account Number ************ This memorandum serves as confirmation of the enclosed remittance check in the amount of $329 made payable to "ComputerShare Trust". The purpose of this payment is to settle the outstanding balance on *********** account number XXXXXXXX.The payment has been processed through our bank's online banking system and will be credited to the specified account within the next business day. Please confirm receipt of the payment and provide an updated statement reflecting the settled balance.If there are any issues or questions regarding this payment, please do not hesitate to contact us at your earliest convenience. We appreciate your assistance in processing this payment promptly.Thank you for your attention to this matter.Singed,********************************* -Pay to the order of Computershare Corporate Trust P.O. Box ****** ***********, ** 55485-6509 Acct# ********** Routing# ********* Accepted UCC ***** / UCC ***** / UCC ***** / UCC ***** Offer Accepted for value received $ 329 Of the obligation due Pay to the Bearer For special purpose such as settling of accounts ,bailment or general deposit Account # ************ By Accommodation: ********************************* / Agent Without Recourse UCC ***** Signed [K-A *********************************- Emancipated from minority.Domicile: ********, ***********, ******Asserting full status as ************* Indigenous National under natural law.Reserving all rights perpetually. "*********************************, Settlor (ALL) (08) (09)"Signature.

  

  Business Response

  Date: 11/16/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Computershare was responsible for a stock distribution from my employer. I called to sell the stock and liquidate the account and they said it was done and gave me a reference number but it's been a month and I have not received the funds although my online account says zero.

  

  Business Response

  Date: 11/09/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Computer share has not provided any proof/documentation that the transfer has been made.  My bank can't tell me if they have or haven't received the transaction without any documentation that it was.  They refuse to provide any proof that they sent it.

   

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 11/17/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

  Customer Answer

  Date: 11/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as 

   

  Computershare has provided a bogus trace # and myself or my bank has not recovered any funds.  Please see investigation letter by my bank that they claim to have sent the funds to.  USAA said that if funds were wire transferred there would be a different type of tracking but they also attempted to find an ACH transfer without any luck.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away in late 2021, and I am the sole beneficiary of her estate. At the time, she owned shares of a company managed by Computershare. I have made multiple attempts to contact Computershare -- approximately 6 times via phone and 2 times via mail -- to get those shares transferred to my name and then liquidated, with the proceeds of that sale going to me. I have provided Computershare every document they have asked for, including the court order appointing me the estate's representative, my mother's death certificate, Medallion-stamped documents, and other forms that I have filled out at Computershare's request. I have also paid Computershare a fee of over $700 for the purposes of processing this request. After all these months, Computershare still refuses to process my request. When I call them, they indicate they cannot process my request and direct me to provide them another document. I provide that document and they then tell me they need something else. Most recently, Computershare would not accept the court order appointing me personal representative of the estate because they say the court order was dated more than 60 days prior to my request to Computershare.This is the worst experience I have ever had with any business. I simply want to settle my mom's estate, and Computershare has imposed continuing hardships and impediments to do so. I have reached the point where I am sincerely speculating about the legitimacy of this business. I am deeply frustrated that Computershare continues to decline to transfer funds to me that are legally mine. All I am seeking is for Computershare to liquidate the stock shares that are legally mine and then give me the proceeds of that sale.

  

  Business Response

  Date: 11/08/2023

  Good Afternoon -
  Please see attached response.
  Thank you.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In **** my parents purchased 176 shares in Boston Scientific (BSX) stock. They never touched the stock. It split 2 for 1 in both **** and ****. Computershare is the transfer agent for Boston Scientific. My mother passed in 2012 and my father passed in late 2022. I was named executor of my parent's trust fund. I have been trying to locate the stock since my father's death. At first I had to file for ********** and I did so. I have been told by Computershare that they only have 352 shares total. There should be 704 shares. They continuously tell me they don't know where they are and since it happened more than 6 years ago they are not responsible. I have heard this same story over and over again about Computershare. I don't understand why they are allowed to milk people out of millions of dollars with there hocus pocus answers.

  

  Business Response

  Date: 11/08/2023

  Good Afternoon -
  Please see attached response.
  Thank you.