Stock Transfer Agents
Computershare, Inc.Headquarters
Complaints
This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 215 total complaints in the last 3 years.
- 64 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
NEGLIGENCE AND UNRESOLVED REMOVAL REQUEST to my "Account Breach" of my ******* Stock Account. Also, ******************** did not send me Form ****-DIV the past three years (2022 & 2023 & ****).
Business Response
Date: 01/31/2024
Good Morning -
Please see attached response.
Thank you.Initial Complaint
Date:01/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dealing with this company is like hopping in a time capsule to the '80s. I really don't understand why this SIMPLE statement request is so difficult.In December I spoke to an agent who told me the only way to get the details of purchase date & price for the shares in my account going back to opening was to purchase a specific statement for $15. He told me it would be uploaded to my account within 3 business days. On 12/20/23 a statement was posted on my account that gives me an error (see below), so I'm unable to open it or access the information I paid for. I called back (4 separate times because your customer service agents don't seem to understand their own company's product offerings... red flag) and finally talked to an agent who re-requested the form on 1/11/2024. This form has the same error (see below), and again I am unable to open it or access the information I paid for. PLEASE PROVIDE ME AN ELECTRONIC FORM THAT WORKS. I really don't want to call and speak to your poorly trained customer service agents another 4 times to inevitably receive another form that is broken and useless to me. I paid for something and did not receive it. This is fraud, deceit, and overall shady business practice. The point here is not that I wasted $15 - I need this form to do my taxes, which has a much greater $$$ implication without this form and the information I was sold by your customer service agent.Error when trying to open the files (any person who has ever used a computer in their life before will be able to read this error and know it is not a user error):Dss XML Error: *******************************: Dss Proxy Error: GetDocument4Async: ErrorDetails:DSSERROR: Error running GetDocument. Error from GetLocalDSSDocument Error running GetLayeredDocument for ItemID: ********** Document: F:/OpsTechTemp/DSS/qygpgwkn.ief. Layered Document was not created, SequenceNo= 1. *** Msg= ServiceMethod: EndGetDocument4: ServiceMethod: GetDocument4AsyncBusiness Response
Date: 01/26/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 01/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.It is frustrating that the 6+ customer service agents I spoke to couldn't help me reach this resolution and that I got conflicting instructions from each of them. However, I can finally view the online file without an error now (over a month later) so I am satisfied with the response.
Regards,
*************************Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 208 shares of ************************* through Computershare. My husband passed away on 11/25/23 and I need to transfer his name off my stocks in order to sell them to pay expenses. Since 12/8/23, I've been trying to get the required Medallion Signature Stamp. In order to qualify, Computershare needs to give me a statement to attach that verifies what my stocks are worth and that they exist. Twice now, they've goofed up and sent me the wrong attachments and twice I've been sent home by my credit union for lack of necessary proof.Business Response
Date: 01/22/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 01/26/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,***
Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/18/23 I called Computershare to transfer shares in my account approximate value $40,000. I paid a transfer fee of $20 on that day and was told shares would be delivered in 7 to 10 business days. As of Jan. 11 **** I have still not received the shares and Computershare can not tell me when they will complete the transaction. I need to transfer more shares in January ****. I am concerned I will not receive those either. Approximate amount is $60,000. I am looking for an immediate resolution.Business Response
Date: 01/19/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother passed away on June 28, 2021. For the last 2 1/2 years I have filled out many forms, sent signed affidavits telling this company how to transfer her shares. They continue to send me form after form telling me this and that is wrong and sending dividend checks to her that I continually have to return. I asked them numerous times to settle this and they keep sending more of the same forms I have filled out.Business Response
Date: 01/17/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 01/19/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a stock account with this **********************. I have been trying to contact this company and there is either no answer or I get disconnected in a minute. I am blocked out of my account and can not get any resolution from any human. This is horrible.Business Response
Date: 01/19/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intell Computer Share is holding funds and asking me to provide all kinds of documents, drivers license, written letters, and having everything notarized and they keep coming back telling me to do other things which is costing me even more money to prove that I am the holder of the account. I have provided my drivers license my Social Security card, a written letters, notarized documentation, which I have done twice and they will not release my money to me. Please help with this matterBusiness Response
Date: 01/17/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 02/01/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
No nothing have been resolved. They sent me a check of 12$ but not my complete funds and still are insisting for me to pay more money to do a Medallion signature, which I would be providing them the same documentations that I had sent to Computer Share like they have requested In the past that I have provided. Why would they send me a check of $12? But not my complete funds, I also have not received anything since 2016 which they are completely ignoring and I requested them to unlock my account on 12/13 and they still havent done so.
Business Response
Date: 02/05/2024
Good Morning -
Please see our previous response, attached for your convenience.
If we can be of further assistance, please call us at ************ during regular business hours.Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The amount paid just to get these shares sold.Business Response
Date: 01/17/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold stock on 11/29/23. Payment was sent to my bank on 12/1/23, payment was returned from my bank on 12/8/23.I called & over the phone we updated my banking information. The two leading zeros were left off (we assume originally) I told the customer service rep to be sure to include the zeros.12/14/23 Payment was sent.Today is 1/5/24 & I still have not received my money. When I called concerned, they informed me the two leading zeros were left off again. Per my bank they must be included, or they cannot receive the money. Per Computershare I have to patently wait for my thousands of dollars to eventually come back as undeliverable before they can trace it. Funny - I decided to call back over & over until someone would get a manager and shockingly after spending countless hours on the phone between the *********** they can trace my money - BE A PEST!!!!! Call over & over!!!!Business Response
Date: 01/12/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:12/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not allow me access to my account. Rather than a password it asks for name breed an color of your dog. It is ridiculous that a financial institution does not as for a password but asks an insane question about your dog with no instructions on how the 3 questions should be delimited. Is it a space, a comma, no space, forward slash, back slash? It gives no instructions on how to fill out a tri colored dog: wit and, &,+, comma, space. So rather than a password it asks for 6 answers with no instructions on format. I have never given them information about my dogs.Based on the comments on ******** it appears they do this to lock seniors out of their accounts to prevent them from seeing or accessing their funds or seeing the charges. This foreign company should be banded from operating in the US.I have tried for weeks. Their ******** representatives will not ************* questions. I have no access to my funds.Business Response
Date: 01/03/2024
Good Afternoon -
Please see attached response.
Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.