Stock Transfer Agents
Computershare, Inc.Headquarters
Complaints
This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 214 total complaints in the last 3 years.
- 63 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempting to reset the password to my Computershare account started in December and 8 weeks later, it's not been resolved. Computershare has chosen to do everything by snail mail AND will only proceed step by step as you call back and ask. Not only did I not receive a new temp password until January 8th, they never told me that the password reset tool also required a verification code that also would be sent by snail mail. Another 4 weeks passed and no verification code was received. I called back and got a supervisor to send me another activation code. It arrived 4 days later and did not work. I called Computershare and the only answer they had for me was to have a supervisor delete my account and start fresh. BUT.... I'd have to wait 7 business days before I create a new account (with my fingers crossed that my information would still be there). WHAT THE **** GOING ON THERE???? I've missed 2 months worth of opportunity to move the money to another up trending stock. This company needs to be investigated. On top of that, the customer assistants are hard to understand. They are likely not stateside.
Business Response
Date: 02/19/2025
Good Morning -
Please see attached response.
Thank you.Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been having a terrible time with this company. My mother died several months ago and I've been trying to get her stock. I don't have the account number. I've tried to access it with the information I do have but it won't let me access it.They said they mailed the information to me but they can only send it to her address. I've pointed that it will be returned (it was) and I had to try and forward to my address. But I was also told I need to request it by mail, and to do so I have to include a death certificate, a form with a gold medallion and to have it notartized. But to have it notarized, I need to have the account number. Also I've offered to send the death certificate by email but they refused, saying I have to send it by regular mail. I have no idea what to do. This has become incredibly time comsuming! I keep on getting told different things and I really need the money ASAP.Business Response
Date: 02/21/2025
Good Morning -
Please see attached response.
Thank you.Initial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have ****** worth of stocks that Computershare purposefully and deliberately is making impossible for me to withdraw. There practices are unethical and done in bad faith.Business Response
Date: 02/13/2025
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 02/16/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
Date:01/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to access my account for weeks now. The online investor portal is down and cannot be accessed. I have tried multiple browsers, clearing cashe, several devices and cannot access or service my account. Contacting customer service was unsuccessful and they claim I need to wait for it to be back up.I need to service my account but ********************** is not allowing me to. Attached a photo of 1 of many error messages when trying to access login portal.Business Response
Date: 02/06/2025
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife passed away in March 2024 and had shares of *** stock that were never transferred to her married name. I sent the transfer forms Computershare required, my wife's death certificate, will, and court documents certifying me as personal representative to Computershare on December 11, 2024.Computershare called me to say they couldn't use the name of her trust as set up by my lawyers, and as shown on the *** Trust EIN# confirmation letter. I said I would have to contact my lawyer and get back to ******* lawyer's paralegal called Computershare on December 23, 2024, and they informed her that they understand the issue, it was too early to follow up and they would not answer any inquiries until their process was complete.The day before this call, I received a letter from Computershare saying these assets were going to be turned over to the state as unclaimed assets. Then I received a letter requesting me to complete the enclosed transfer documents, which were the same as the ones they already have. I had no issues with changing the name on her ****** ******* account to the name of her trust, or the name on some similar ******* stock to the same trust.I sent an email to *** ******** on January 7, 2025, who said she would turn this over to ***** *******, ************, to handle. ***** called me to verify the information on the forms I sent to them and told me about an additional $30 of shares in ***************/Discovery stock also in my wife's name and that she would process both. She then sent me additional forms to fill out. I called her back twice and emailed both her and *** ******** with questions about this on the same day and have not received a response from either one of them regarding my questions or the status of the *** stock transfer to my wife's trust. I tried calling ***** again today but received her voicemail again.This is complete incompetence or a scam. I sent them a check for $50 to complete the transfer plus incurred legal fees.Business Response
Date: 01/17/2025
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 01/20/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business Response
Date: 02/03/2025
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello - I have an existing Computershare ESPP account through a former employer. Because I no longer work there, I contacted Computershare (now Equate Plus) to transfer the money out and close the account. However, I can only transfer whole shares, not fractions. For the fractions, I need to cash out and they are charging an exorbitant 7% in fees to access my own money. I cannot close the account without either stranding about $900 or paying a 7% fee. I tried to ask for other solutions and they do not have any. I want to be able to access my own money without seemingly being punished for closing this account.Business Response
Date: 01/10/2025
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:12/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother had stock in ********** via Computershare.I am her sole heir. I am the only one listed on her last will and testament.I called in to Computershare to have her ********** stock transferred over to my name.I asked them if she had any other stocks that were handled by Computershare.They refused to tell ****** would I know what is supposed to be transferred to me if they refuse to tell me?I am only looking for information.I would like to know if my mother had any other stocks/etc that are being handled by Computershare, so I can request those be transferred to me as well.Business Response
Date: 01/08/2025
Good ****** -
Please see attached response.
Thank you.Customer Answer
Date: 01/09/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business Response
Date: 01/21/2025
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 01/22/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Initial Complaint
Date:12/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Appears in the name of fraud without my knowledge or approval Computershare were involved with registering my legal discharge of mortgage prematurely in the wrong County illegally which is fraud. To confirm that I am the legal owner call ***** reference ********* and ecw190712-05262 also contact NY AG# ***********. The squatter from ****** ******* ****** fake *********** used two fake job titles with two fake degrees from Africa on loans 1. Computer professor at ********************************. Mental health doctor in ******* and I reported and he were fired but BPL-COMP24-****** are investigation pending. The fake insurance confirmation he used at first ************************ **** ********* has finally confessed on CFPB# ******-16984624 that this is mortgage fraud. Which means Computershare have a lot of fraudulent records in house. You must disclose under the **** how this Loan came on my credit file ********* it did not happen by me and First American Title corrupt **** ********* gave confessed under CFPB ******-16984624 and review *********, ecw190712-05262 and ecw190514-01040. LIFELOCK ****** ******************************************* have discovered under ******** that I am owner of *************************************************************************************Business Response
Date: 12/11/2024
December 11,2024
Better Business Bureau
Dispute *********************
RE:BBB Complaint ********, *************************************************
Dear *** or Madam,
This is in response to the multiple BBB complaints filed by ****** ***** *** regarding this same matter, including the current complaint ********, (Complaint).
Based upon a review of the loan referenced in the complaint, we have determined that *********************, N.A. was trustee (****************) of the ***************************** Trust ****** (Trust), which in turn owned the mortgage loan secured by the property located at ************************************************* (Property). Throughout the relevant time period when the Trust owned the mortgage loan, it was serviced by *********************** and it was reported as liquidated in 2009. Computershare Corporate Trust acts solely as agent on behalf of **************** as Trustee for the Trust and has only done so since November of 2021. At no time has Computershare Corporate Trust had a business or consumer relationship with ****** ***** *** or to the above-referenced property.
Since 2016, Mr. ***** has made multiple allegations and filed several BBB complaints against *******************************, including case numbers ********, ******** re-contact, ********, ******** re-contact, and a 2nd re-contact on ********. Additionally, he has filed 43 ************************************ complaints and directly contacted **************** via phone and email more than 77 times with complaints regarding the foreclosure and sale of the Property, all of which have been researched and could not be substantiated based on the mortgage loan servicers review of its records.
As described above, Computershare Corporate Trust has no current or past relationship to the loan or Property, and is not the appropriate entity to address any concerns relating to the loan. As such, we would respectfully request that any further inquiries from Mr. ***** on this topic be closed as duplicative, as there is no further relevant information to provide.
Computershare Trust Company, N.A.
Attn: LNPG
***********************
********, MD 21045
Sincerely,
LNPG
Account Consultant I
Enclosure(s)
cc: file
ID# ********Customer Answer
Date: 12/12/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.Unfortunately you continue to not provide on piece of evidence that Well has any relationship with ****** funding and every attorney that has investigate this has said **************** is nowhere on the Chain. You are a foreign group of people like illegal African immigrant fake doctor and fake computer professor ******* ****** using fake SSN numbers *********** and 236-19-0000 you mentioned 2009, 2016 and 2021 are all relating to ******* ****** involvement as he flippedflopped dates he pur*****d several are in January 2009 but all are a lie including jan 5, 2009 on ****** when you enter the address. In 2016 and clearly you supported clearly in ******* ****** handwriting the fake covenant deed 12/23/2008 and then on the discharge of mortgage granted me by ***** you participated in fraud by it prematurely registered it first in the wrong County in ************ on 12/23/2016 in which first ************** Insurance scam artist vp **** ********* admitted she did it and now in CFPB 241115-16984624 FATIC admit is fraud. ***** called me on or around 10/28/2016 lien release department and congratulations on an ******* paid off mortgage and WE SORRY FOR WHAT ******* ****** DID TO YOU BUT HE STILL LIVING AT THE HOUSE, I received the proper filed discharge of money on 3/1/2017. ***** told me on or around 12/2/2023 the check that supervisor ****** ************ promised to mail you on 4/27/2023 he mailed on ****** **** ******* ****** cash it, go make a police report and made 23-42944 detective ********* ************ and afterward I find out he also cash a check in another year you associated with 2021. He cashed it 3/2/2021. Computershare has unclean hands all trust and escrow money belongs to me you cashing checks in my name as I were the whistle blower in OCC#******** and you stole my claims. Thanks to all this lying and fraud schemes you conducted all stolen identity as I were told on 5/30/24 by ***** ********* in their identity theft department and he said ******* ****** stole my identity and assigned ******* and prior claims all mine unpaid due to your fake trust theft conduct are ******* from ******************************* and ***** assigned 2/20/2022 trust *******. To set up the fraud is ******* Savauge and his work goes back to the fake Covenant deed 12/23/2008 but you make sure you don't mention that year or date. As on 4/14/23 at 3pm for 27 minutes I spoke to *************** ****** ***** and he said a guy from ***** Fargo name ******* Savauge is lying saying ******* ****** has clear title but are no clear title in the file with loan ********** using your loan ********** for ******* to *******************. ******* ****** has the ******* written on the fake covenant deed and he Cross my name out and under ***** Fargo name (improper) he has written ***** address 3415 vision ************* clearly a fraudulent document.
Regards,******
Business Response
Date: 12/19/2024
December 19,2024
Better Business Bureau
Dispute *********************
RE:BBB Complaint ******** Response to Rejection, *************************************************
Dear *** or Madam,
This is in response to the multiple BBB complaints filed by ****** ***** *** regarding this same matter, including the rejection to our response of current complaint ********, (Complaint).
As previously stated, at no time has Computershare Corporate Trust had a business or consumer relationship with ****** ***** *** or to the above-referenced property. Mr. ***** has not presented any new information or claims in this Complaint or the rejection of our response. All of Mr. ****** claims have been researched and could not be substantiated based on the mortgage loan servicers review of its records.
As described above, Computershare Corporate Trust has no current or past relationship to the loan or Property, and is not the appropriate entity to address any concerns relating to the loan. As such, we would respectfully request that any further inquiries from Mr. ***** on this topic be closed as duplicative, as there is no further relevant information to provide.
Computershare Trust Company, N.A.
Attn: LNPG
***********************
********, MD 21045
Sincerely,
LNPG
Account Consultant I
Enclosure(s)
cc: file
ID# ********Customer Answer
Date: 12/25/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Computershare participated in a fraud scheme led by first American title Insurance VP **** ********* as she already confessed that she registered my discharge of mortgage in the wrong County ************ without my authorization on 12/23/2016 and in the name of Computershare is Fraud and still yet to find out how much money y'all stolen since I were the whistle blower in ***** Fargo UNAUTHORIZED ACCOUNTS under ******** and you stole my claim from the occ and *************** just got fine by the occ.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
Date:12/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. Overcharging. Generally it costs less than a dollar to execute a trade. We have used other brokerages such as, Fidelity, ******* *******, etc... and the transaction fee is rarely over $0.50 for a liquid stock. As a plan administrator, Computer Shares charged a $25 service fee on top of the processing fee to liquidate a highly traded stock. 2. Lack of execution options. We could not place a limit order. Only a market or batch order.3. Untimely execution. Settlement is T+1 with any brokerage for a liquid stock trading on a major ***********. Settlement is literally more than a week before I saw the check.4. Verification Process. There seems to be only a limited way to verified identity. We mistyped one piece of information by one number (home address) and immediately locked out of the account and there is no way to reset, except for waiting for a piece of snail mail to arrive with a pin to reset. It's like ********************** Shares is trying to prevent legitimate owners from accessing and liquidating by making the verification process unforgiving to typo and limited ways to validate.5. The telephone support line is almost a phantom line and goes in circular. It took us hours to get through and speak with an agent. 6. Agents are certified for different programs? stocks? So we had to call multiple times into different service representative groups to get help for different shares that were granted through the same program. Tell me that something (many things) are off with this company's policies and protocols. I read ****** reviews and many expressed the same complains.Business Response
Date: 12/16/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to bring to your attention an issue regarding a $100 payment that was deducted from my paycheck at ********** but is not reflecting in my Computershare account. The transaction in question is associated with confirmation number ********.I kindly request that you either post the payment to my Computershare account or issue an immediate refund of the $100. As this issue is causing significant concern, I would appreciate prompt resolution, as I no longer wish to continue doing business with a company that fails to properly manage my funds.I look forward to your prompt attention to this matter.Sincerely,***** Prior ************Business Response
Date: 12/16/2024
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 12/18/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.