Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  PO Box 1096 Grove City, PA 16127

• 

  Bose Factory Store

  800 Highway 400 S # 370 Dawsonville, GA 30534

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

• 

  Bose Factory Store

  6699 N Landmark Dr Ste C105 Park City, UT 84098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty issue / Replacement policy I purchased a new pair of Bose headphones from an authorized retailer. After only six months of light use, the product became defective. I contacted Bose customer support and, after troubleshooting, was told a replacement would be issued.However, I was not informed that the replacement would be a refurbished unit until after it was already processed. I made it clear that I expected a new replacement, as the product failure occurred well within a reasonable use period. **** refused my request, stating that replacement units are subject to availability and that warranty replacements are now issued as refurbished unitseven for recently purchased products.I was also denied the option to escalate this concern to management or corporate support, despite asking multiple times. I feel this is a downgrade in value and an unfair practice. A refurbished product is not equivalent to the new item I paid full price for, and I do not believe the policy was applied fairly or transparently.I am seeking either a new replacement when available or partial compensation to reflect the downgrade I received.

  Business Response

  Date: 06/25/2025

  6/25/2025
  
  This letter is in response to Complaint No. ********, dated 6/20/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding my recent experience with your trade-in program and to request a full refund for the Bose Ultra Earbuds I purchased in March 2025.After placing my order through your trade-in program, I received the product nearly a month later. Soon after using the earbuds, I began experiencing significant discomfort and headaches. Concerned about my health, I contacted **** customer support to request a refund.Despite Boses 90-day trial policy, I was informed that a refund would not be issued unless I provided a medical certificate. I find this condition unreasonable and discriminatory. Nevertheless, I was offered an exchange for the Open Ear Earbuds instead, and I agreed to proceed with the exchange. I returned the original earbuds, and **** confirmed receipt of the product on June 3rd, 2025, with a stated update window of 5 business ******* has now been over two weeks, and I have received no update or resolution. I have contacted customer support multiple times and have been met with vague responses and no action.This has been the worst shopping experience Ive ever had, especially disappointing as a long-time loyal Bose customer. At this point, I am no longer interested in continuing with the exchange. I am requesting a full refund immediately.

  Business Response

  Date: 06/25/2025

  6/25/2025
  
  This letter is in response to Complaint No. ********, dated 6/17/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding an unresolved issue with Bose Corporation involving the repair and subsequent mishandling of my Bose Soundbar 500. On March 25, Bose confirmed receipt of my Soundbar 500 at their repair facility and stated the repair could take up to 8 weeks. I was told I would be notified when the repair process began. On May 15, I contacted **** customer support regarding status of repair. The representative could not provide a repair status but said the matter would be escalated. I followed up again on June 4 with customer support and was told the repair was nearing completion and that I would be notified once the unit shipped. On June 10, I received a shipment from Bosehowever, it contained a Bass Module 500, not my Soundbar 500. I immediately contacted Bose support to let them know they shipped the wrong product. A representative informed me that they were unable to locate my soundbar and it may be lost. I was instructed to email photos of the incorrect item and shipping label to ************************** Over the next 24 hours, I attempted to send these documents multiple times, but all emails failed due to the recipient mailbox being full. I called customer support again on June 11 and was directed to use the online chat to submit the photos. The chat agent confirmed receipt and stated I would receive a resolution within 2448 hours. After 65 hours with no response, I contacted Bose support once more. I was told the case would be reopened and escalated to the highest level. As of June 16, Bose has failed to return my original repaired Soundbar 500 or offer a satisfactory resolution. I have encountered poor communication throughout this processincluding unfulfilled escalation promises and a general lack of follow-up.

  Business Response

  Date: 06/25/2025

  6/25/2025
  
  This letter is in response to Complaint No. 23474336, dated 6/16/2025
  which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products
  and service to its customers and enjoys a fine reputation for customer
  satisfaction.  In the spirit of customer
  satisfaction, our Global Escalation Manager contacted the customer and had a
  productive telephone conversation with her. 
  It is our understanding that the matter was resolved, and the customer
  is satisfied.  Bose now considers this
  matter closed.  We encourage the customer
  to contact Bose, at (508) 879-7330, should she have any further questions or
  concerns.
  We hope the customer will continue to purchase
  and enjoy Bose products.  

  Customer Answer

  Date: 06/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #23474336. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  Thank you,
  J. Kellerman

• Initial Complaint

  Date:06/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bose QuietComfort EarbudsBose QuietComfort Earbuds Twilight Blue Quantity: 1 Order Number B002840709 Order Date Jun 2, 2025 When the order was placed there was no forewarning that the merchandise was backordered.This was suppose to be a Father's Day gift. When I tried to cancel, I was told it was too late, I can return the product when it arrives.

  Business Response

  Date: 06/25/2025

  6/25/2025
  
  This letter is in response to Complaint No. ********, dated 6/15/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  **** is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager has attempted to contact the customer by both phone and email. We have been unsuccessful in reaching the customer and encourage her to respond via email for a prompt resolution. We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Bose $200.00 and then $250.00. I contacted BBB and they refunded the $200.00 but not the $250.00. I contacted BBB again and they still have not repaid the $250.00. Please help! This company is skanky!

  Business Response

  Date: 06/25/2025

  6/25/2025
  
  This letter is in response to Complaint No. ********, dated 6/13/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer as we have confirmed the refund was processed. We encourage the customer to share any documentation to show she is still being charged for the item. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a family of 4. We currently own two tv sound bars, 4 pairs of quiet comfort earbuds and 2 pairs of over the head earphones. The earbuds were all purchased in the last two years. My daughter and I both received dead on arrival earbuds and I also received dead on arrival quiet comfort blue headphones- I returned those because they were also very uncomfortable. Im now looking at my THIRD replacement for my defective Quiet Comfort earbuds in little more than a year- this pair lasted 5 months. I only use my earbuds at night for meditation- I am not hard on my buds at all. They stay on my nightstand. Not having them for the 2-3 week turnaround time to get them warranty covered has now cost me almost two months of not having my earbuds. The last time they broke they wouldnt replace them with the blue even though thats what I already had and they showed in stock on the website- I had to take a boring grey. I want my money back so I can buy earbuds that actually work reliably. The final straw is my husband offered to let me use Quiet Comfort Earbuds while I wait on mine to be replaced. His are now defective as well. He only uses his on planes for travel- barely 50 hours worth of total use in the last two years. He charged them two days ago, did not use them and the battery is just dead-the charger is fine. Thats $300 for 50 hours of use. I purchased directly from the Bose website.The weird thing is my headphones from 2016 Quiet Comfort 35s are going strong! They just are not suitable for laying on my pillow. These products have become ******* quality junk and Im tired of playing the replacement game with them. I just want my money back so I can buy reliable earbuds and to be done with this company.

  Business Response

  Date: 06/25/2025

  6/25/2025
  
  This letter is in response to Complaint No.23453101, dated 6/11/2025
  which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products
  and service to its customers and enjoys a fine reputation for customer
  satisfaction.  In the spirit of customer
  satisfaction, our Global Escalation Manager has attempted to contact the
  customer by both phone and email unsuccessfully. We encourage the customer to reply
  to our email as we are committed to helping with a satisfactory resolution. We
  encourage the customer to contact Bose, at (508) 879-7330, should she have any
  further questions or concerns.
  We hope the customer will continue to purchase
  and enjoy Bose products.  

  Customer Answer

  Date: 06/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #23453101. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  
  Regards,
  
  
  
  Jennifer Liebmann

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint due to repeated failures by **** customer support to correct the warranty status of two Bose Soundbar 550 units I purchased from *********** on March 1, 2025. Despite multiple chats and follow-ups, the warranty continues to show as expired in my Bose account, which is incorrect.Product Details:Soundbar 1: Serial #***************** Soundbar 2: Serial #***************** Purchase Date: March 1, 2025 Retailer: *********** Expected Warranty Coverage: Until March 1, *********************************************** early June 2025 and was told to email ************************** This email address is invalid and undeliverable. After no response, I reached out again via chat on June 10, and support confirmed that the warranty had been corrected. However, when I log into my Bose account, both soundbars still reflect "Out of Warranty" status.This has now become a pattern of misinformation and poor service. I have attached proof of purchase for both units and simply request that the warranty expiration dates be updated to reflect the correct 12-month period from the date of purchase.Requested Resolution:Update warranty expiration to March 1, 2026 for both devices.Provide written confirmation from *********** internal customer service processes to avoid ***************** a long-time customer, I am disappointed with the lack of support. If this issue is not resolved promptly, I will consider further action with relevant consumer protection channels. Thank you for your attention to this matter.

  Business Response

  Date: 06/13/2025

  6/13/2025
  
  This letter is in response to Complaint No. ********, dated 6/10/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 06/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a pair of headphones with Bose on May 29, 2025. According to tracking information, the package was marked as delivered on June 4, but I did not receive it. I immediately reported the issue to Bose the same day.Since then, *** has investigated and confirmed that the item was indeed not delivered to my address. Despite this confirmation, Bose informed me that I must wait until June 17 just for an update. As of today, I have not received a replacement or definitive resolution.I find this delay to be unreasonable, especially considering *** has verified the package is missing. I have cooperated fully with all steps in the investigation process, and I believe Bose should not delay further.Desired Resolution:I am requesting that Bose immediately send a replacement for the missing headphones. I do not want a refund only the product I paid for delivered without further delay.

  Business Response

  Date: 06/20/2025

  6/20/2025
  
  This letter is in response to Complaint No. ********, dated 6/10/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift on May 5, 2025, a pair of Bose Soprano Headphone Sunglasses. I unsealed the package on June 7, 2025. I followed the Bose instructions: downloading their app to activate my product for first-time use. The product did not work. I searched the **** website for information and contacted customer service on 6/7/25 when I was instructed to purchase another Bose product to resolve. I was told that since I received the item as a gift, that **** will use the manufacturing date as the start of my warranty period. This is not outlined in their warranty posted on their website nor was it on the product packaging. (*******************************************)I contacted Bose again on 6/8/25 by chat and, per Bose advice, connected the product to my computer to check for a software update. The product showed "up-to-date" and again I was offered to purchase another product from **** to resolve. I asked if they could send me a new charging cable to try to resolve, but I was denied. The representative informed me that the product was discontinued and they no longer support the product. On 6/8-9/25, I contacted Bose through ******** Messenger when I requested warranty information and where the warranty outlined that it begins at manufacturing. The agents refused to answer me. I explained that the USA has laws about deceptive business practices and asked again where on the package is a customer informed that the warranty begins at manufacturing so they could be an informed buyer. I eventually was sent a link to their website where the warranty is posted. The **** written warranty policy does NOT state that the date begins at manufacturing. The warranty also does not require a receipt, which I do not have as this was a gift. The warranty DOES extend to recipients of gifts, however Bose refuses to honor their warranty. This product was discontinued, which tells me that **** is also aware of known issues with this product that they deceptively continued selling.

  Business Response

  Date: 06/13/2025

  6/13/2025
  
  This letter is in response to Complaint No. ********, dated 6/9/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 06/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** has advertised free 2 day shipping and continued to ship ground shipping speed and not fulfill the advertised service. This has been going on for almost a full year and Ive experienced it twice now.Their customer service argues the fact claiming shipping speed is part of the order processing time and ground packages are delivered in 4-7 business days. This is misleading and I consider it a fraudulent advertisement.

  Business Response

  Date: 06/10/2025

  6/10/2025
  
  This letter is in response to Complaint No. ********, dated 6/5/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 06/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ********