Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  PO Box 1096 Grove City, PA 16127

• 

  Bose Factory Store

  800 Highway 400 S # 370 Dawsonville, GA 30534

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

• 

  Bose Factory Store

  6699 N Landmark Dr Ste C105 Park City, UT 84098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute disrespect & malicious behavior by bose toward this former future long term customer simply trying to purchase Noise Cancelling EarBuds for my special needs son. On May 21 2025 i made an online purchase thru bose for ****** after 10% discount, i made a mistake and entered the wrong card and immediately chatted to **** customer dis-service PLEASE HELP & simply edit payment to correct card OR cancell order & help me place new order with 10% discount. This has been a 15 day nightmare so far, with dozens of multi hour chat & phone contact and always getting promised to escalate to a special team who would resolve it promptly & contact me within 24 hours. So far 15 days & NOT ONE CONTACT by **** CORPORATE. ********* bose, you lost a brand new customer over greedy inability to help a customer resolve what should have been 2 minor issues. I told them i would contact BBB if needed and yes it was needed indeed.

  Business Response

  Date: 06/10/2025

  6/10/2025
  
  This letter is in response to Complaint No. ********, dated 6/4/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter is being resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 06/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:   Yes if bose follows thru as they now sway, then i agree they have finally resolved this customer *********** issue.  Here is a copy of bose & my email communication record as i told them i would be forwarding these to you. Bose Support - Your case ID ********
  
  
  Inbox
  Search for all messages with label Inbox
  Remove label Inbox from this conversation
  
  
  
  Specialty Support <*********************************>
  Mon, Jun 9, 2:00?PM (1 day ago)
  
  
  
  to me
  
  
  
  
  
  
  
  
  
  
  
  Hi ****.
  
  I am just reaching out to you on behalf of the **** **************** regarding your recent experience with Bose customer service.
  
  Firstly, I would like to apologise for the experience you have had. We pride ourselves on our customer service and it is clear that we have failed you in this instance. I thank you for bringing this to our attention and it will be thoroughly reviewed with feedback being given to the agents involved. While it is generally true that the 10% off codes are automatically generated when you create an account, the agents in questions should have offered to place a new order for you and apply the 10% discount to the order, which they have the empowerment to do.
  
  I can also see that a full refund for your order cleared our systems on 06/03, and I have attached the proof of this to this email for your records. Please note that this can take 5-7 working days form this date to show in your account, if you do not see it in your account within that time frame, please do not hesitate to let me know. A return was also initiated on your order on 06/01 but this label has not been used yet. If you would prefer to keep the earbuds from this order, please feel free to do so with our apologies for what has happened. You will not be charged for them.
  
  As we only have a limited time to resolve BBB complaints, please let me also know if you are happy for me to close it off from our end as resolved. If you would like to discuss this further, please feel free to respond to my email, or let me know the best day time to give you a call and I will endeavour to do so.
  
  Kindest regards,
  *****
  BOSE
  Global Resolutions Team                                                                                           ///////////////////////                                                                                                                                                                                                                                                   To bose nonsense team. Clearly most of your staff, inclusive of the
  writer i am responding to are incompetent idiots, ( i use this term in
  its legitimate meaning & not to be derogatory in any way as it is
  completely factual, excepting the 2 kind agents on my final day of
  chat & phone who were empathetic, this is an accurate depiction of ALL
  other bose employees including yourself who who do not even grasp
  basic facts that i never received the EarBuds & the order was
  cancelled the same day, 15 days prior to refund & no one Ever respond
  until AFTER BBB COMPLAINT ). Even after a thorough review because of
  my complaint to the BBB Better Business Bureau, bose does not have a
  grip on facts. Shame upon bose lack of comprehension. NEVER have i
  received the EarBuds so How would you even state i could keep them ?
  The only reason i clicked RETURN ITEM on the website order was because
  no one at bose was responding & i did not have any other course of
  action other than contacting BBB, so i hoped it would start some
  action. However all it did was cause you to ****** yourselves &
  falsely portray i had them to return, but no, i was trying to activate
  bose to return my money for a cancelled order that you can clearly see
  in your own tracking was stopped shortly after leaving bose, DAYS
  AFTER ORDER WAS CANCELLED, and Never reached me Ever. Do not act all
  gracious when you know bose has been nothing other than greedy,
  selfish & unfriendly toward this once promising long term customer. My
  son never got the bose EarBuds i had promised him, all because of bose
  nasty way of acting as if only bose matters, well the customer
  matters, otherwise bose would cease to exist. I know you self adoring
  bose employees who treated me so badly, believe you are too big to
  fail, however ************* and PanAm, ALL thought that as well.
  Hopefully bose fails due to this widespread customer *********** also.
  Sincerely, **** Bennett   ...   ( a copy of this letter will be
  provided to the BBB )
                                Specialty Support 
  Mon, Jun 9, 3:46?PM (1 day ago)
  
  
  
  to me
  
  
  
  
  
  
  
  
  
  
  
  Hi ****.
  
  Thank you for your reply and the clarification that the order was never received. With the complexity of your case, I did miss that part and assumed that as a return was initiated that you had received the order, which was my error.
  
  Going forward I would be happy to offer you a Free of charge pair of earbuds for your son and to restore some faith in Bose as a company. Please let me know if you would be happy for me to send these out and I will do so with expedited shipping.
  
  Kindest regards,
  *****
  BOSE
  Global Resolutions Team                                                 ////////////////////////////////////////////////////////////                                                                                                                                                                                                                                                                       Hello Arron @ bose Global Resolutions Team. Thank you for sensibly seeing this for the facts, and admitting imperfections, as i too did with the mistake i made of having my incorrect card listed on initial purchase. You & only 2 others, one chat & one phone, were empathetic in any way to my plight. I contacted **** immediately just to change payment only. And no one helped & all of them said they were unable to put the original 10% on my new order, so i was forced to go 15 days and ultimately contact BBB for help as they do help when there is no alternative. I hope you see how truly stressful this has been in what should have been simple. The original order could have been modified that night, but above all it could have been stopped. To force shipping recall and still no contact multiple times over 15 days is beyond unprofessional, and made me feel so helpless. I wasted literally dozens of hours trying to resolve this over the multiple weeks, and yes i do believe my son deserves the bose EarBuds i showed him in a picture and promised him were on the way, so i accept your offer to send them to him free of charge. Finally i feel vindicated in my efforts here to find resolution.   Sincerely, **** Bennett   ...   
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  THANK YOU BBB   !!!
  
  **** *******

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is B002619956. This order was placed with someone who is handicap and needed help, and Bose did not entirely support him in the way was needed. I helped him and he returned the A30 headphone, and it was sent back to him a few weeks later. I called bose and requested to return it again, and they sent me a shipping label that ended with 149. The 149 label was already used and was not able to be used again. They then sent a label with tracking number 1Z4019RY9097287885. This was a direct label from *** email, not from ****. It was return to ******** on May 12th and Received By: ********. The package is 2.7 pounds. A refund has still not been given. Just to explain once more...Requested to return, we called to verify, in we were told the A30 was not delivered. Supervisors did a investigation, and found it was NOT returned, which was CORRECT. We spoke to *********** did not get back to us, BUT we received the A30 two days after.We called Bose, and explained we now have the A30 and need to return, they sent us the same label ending with 149 BUT we were not able to use it because already use.Bose sent a label, that was sent by *** email, that was the new tracking number (maybe not attached to our account) ******************. Item was delivered May 12. Everytime I contact Bose they are not understanding what I'm saying, they are saying that investigation already ended and showed that it was not delivered, and they are CORRECT, but it was delivered correctly again and shown as delivered.

  Business Response

  Date: 06/10/2025

  6/10/2025
  
  This letter is in response to Complaint No. 23414787
  dated 6/3/2025, which was submitted to the Better Business Bureau and Bose
  Corporation.
  Bose is committed to providing high-quality
  products and service. We have thoroughly reviewed this matter, including prior
  related contacts, and have communicated directly with the customer. Based on
  the information available and our internal findings, no further action will be
  taken.
  We consider this matter closed. Should the
  customer have additional questions, they are welcome to contact us at (508)
  879-7330.
  We appreciate the opportunity to respond and hope
  the customer will continue to enjoy Bose products.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my Bose A20 headset in for a repair and it was delivered to them on May 9, 2025. It was supposed to be a quick turnaround and that never happened. I marked the box the way I was supposed to for that. In fact, I just got off of the VERY noisy background customer service call with the *** saying he doesnt know where it is and that it might take a while to find it plus the 20 days for repairing it timeframe. This headset was less than a year old and I paid around $1200.00 for it and it already had a wording issue. I bought a new A30 before I sent my A20 in. My son is in the *********************** and has been waiting to use this. He now left for his second trip, this time to ********, with no Bose headset. Im very disappointed. My name and info was written on the box and I sent it to the address I was told to send it to by your ***.Again, Bose is usually better than this. Did something change in the quality of the product and the customer service of the handlers of the product? At this time I believe I will be going back to another brand next time I buy.

  Business Response

  Date: 06/20/2025

  6/20/2025
  
  This letter is in response to Complaint No. 23413526 , dated 6/3/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  **** is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in my Bose Soundbar 500, Bass Module 500, remote, power cord, and HDMI cable for service. When my return package arrived, only the soundbar was included. The Bass Module 500 was missing, and I have been in contact with Bose about this issue for over a month.They agreed to send me a replacement remote, power cord, and HDMI cable, but they claim they do not know where the Bass Module 500 is. Despite numerous phone calls and follow-ups, I am continuously told the case is on a high priority list and has been escalated yet no real progress is ever made. I am always told to wait another 48 hours, only to get the same response when I follow up.Bose has failed to communicate with me unless I reach out first. I have not received any proactive updates via phone or email. I believe I have given them more than enough time to resolve this issue. I feel I am being given empty reassurances while my property remains lost.I am seeking a full replacement for the missing Bass Module 500 or a refund for the value of the unit.

  Customer Answer

  Date: 05/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid duties on a product that arrived from the **. I was supposed to receive a refund for the amount of $126.00 and got an email on 19th March, 2025 saying that the check was sent out. I did not receive the check a month later. I called Bose again and said that a signature was required by the back office and then the check would be sent out. I got a voicemail confirmation to that effect. 2 weeks later and the refund check has still not arrived.

  Customer Answer

  Date: 05/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/2024 I sent my Bose soundwave radio in for repairs on the cd player paying $112.97 for shipping label and repair. **** ref# B002228949. It would take up to 8 weeks to repair. January 16, 2025 I was told the radio was being repaired. On February 6, 2025 I was told the radio was ready to be shipped. After many phone calls and chatting on the Bose web site I don't have any answers to what happened. I keep being told that my case is being escalated. I wrote to corporate and received a e-mail telling me the same thing they are looking into it. A replacement is very costly. Can you help me get my radio back?

  Customer Answer

  Date: 05/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of Bose Quietcomfort Ultra Earbuds through QVC on 11/17/24. I used them for a while and they started to disconnect from the mobile phone within 10 minutes of the call. I called *** and they directed me to the Bose cooperation due to the time to ask for refund from *** had lapsed. I called Bose and another set was sent out and they are doing the same thing. I researched this issue with these earbuds and it is a common occurrence. I contacted Bose on 5/5/25 again, this time requesting a refund. They offered to replace them with the same earbuds but would not grant my refund. Three hundred plus dollars is a lot of money for a product that is obviously defective. I would like your assistance in getting a refund for this defective product.

  Business Response

  Date: 06/02/2025

  6/2/2025
  
  This letter is in response to Complaint No. ********, dated 5/5/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint on behalf of my grandfather, who has dementia and is not able to manage complex communications. He originally ordered the Bose A30 headphones as a gift, and the order included a free pair of earbuds. Unaware that the earbuds were a promotion, my grandfather mistakenly returned them, believing they were shipped in error. Due to confusion and miscommunication, I later purchased another A30 set for him through ******, assuming the original one never arrived.Upon discovering the duplicate, we reached out to Bose to return the original A30 headphones. They provided us with a *** return label (tracking number: 1Z4019RY9095840155) which was used and shipped nearly two weeks ago. However, the tracking has shown no updates, and the package appears to be lost in transit.I have contacted Bose multiple times, and each representative gives me conflicting information. Some claim its being investigated, others say to wait longer, and nobody has offered a clear resolution. As this is now affecting a senior with cognitive decline and has caused undue stress and financial confusion, I am extremely disappointed by Boses lack of support.The original order number is B002619956. I am seeking a full refund or replacement for the lost return, and a clear resolution from Bose. If this is not resolved promptly, I will be proceeding with a credit card chargeback.

  Business Response

  Date: 05/05/2025

  5/5/2025
  This letter is in response to Complaint No. ********, dated 5/2/2025,which was submitted to the Better Business Bureau and Bose Corporation.
  Bose takes all customer concerns seriously and appreciates the opportunity to investigate this matter thoroughly. Upon review, we identified several inconsistencies related to the order and account activity that suggest this case does not meet the criteria for further support.
  We have communicated our findings to the customer, and the matter is now considered closed. Should the customer have additional questions,they are welcome to contact us at **************.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got off the phone with one of their agents and they told me that they would be able to replace my ultra open earbuds and quiet comfort ultra earbuds for free since they were lost in the la fires. I chatted with an agent they told me no. So who is lying and this is unacceptable.

  Business Response

  Date: 05/09/2025

  5/9/2025
  
  This letter is in response to Complaint No. ********, dated 5/1/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager has attempted to contact the customer unsuccessfully and will continue to do so. The matter at hand is unresolvable by **** and we encourage the customer to go through his homeowner's insurance. We deeply apologize for any miscommunication,and we thank the customer for his feedback that will help us improve our communication. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They never sent me emails and the supervisor over the phone promised to replace both items but if you only could replace one I will be more than fine with that but at least one needs to be since your supervisor said so
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Arya

   

   

  Business Response

  Date: 05/12/2025

  5/12/2025
  
  This letter is in response to Complaint/Rejection No. ********, dated 5/1/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  **** is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. As noted in our original response, **** is unable to provide a resolution to this customer and encourage him to go through his homeowners insurance as **** does not cover lost products. The customer has requested to communicate via email and while we respect that decision, no phone call was made. We understand our customer may not be satisfied with our decision but hope he will be able to seek an alternative resolution for his loss. Bose considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I know that expecting all my items to be replaced is a little much but your agent did tell me that they could replace all of the items that were lost. As of right now I will stand firm as your agent told me this and I expect Bose to honor their agent's word and they would replace at least some of the items free of charge.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Arya

   

   

• Initial Complaint

  Date:05/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a warranty claim #B002675332 due to the device's microphone no longer worked. I filed this warranty online and received tracking #1Z4019RY9091908394 which was delivered to Bose on 04/17/2025. According to Bose, this order was cancelled, although I had no communication indicating such. For some reason, Bose is not able to send me the replacement of the headphones that were sent back until it's investigated via their escalation case #******** which was opened 04/23/2025. My last communication with Bose 04/28/2025 is that I just have to wait with no general guideline to follow. I would like to receive the replacement headphones ASAP.

  Business Response

  Date: 05/09/2025

  5/9/2025
  
  This letter is in response to Complaint No. ********, dated 5/1/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 05/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ******