Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bose Corporation has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  1800 Military Rd Niagara Falls, NY 14304

• 

  Bose Factory Store

  1025 Hess Dr Avondale Estates, GA 30002

• 

  Bose Corporation - ElectroForce Systems Group

  10250 Valley View Rd Ste 113 Eden Prairie, MN 55344

• 

  Bose

  595 Factory Stores Dr Napa, CA 94558

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:Recently, I called customer support, on several occasions and unfortunately I could only contact *****/Loud call centers, that were of absolutely no help for what I was contacting customer support for. So, I thought this was next best way of trying to contacting someone at this established business with the issue I'm having with a Bose` SoundLink III bluetooth speaker I purchased at Best Buy a couples years back. Serial Number - ***************** - I tired to turn it on and it no longer will turn on with the 20V in power cord. All I hear is the unique/special plug-in noise it makes when pugging in, but the unit will no longer charge or turn on.This is one of many products that I've purchases that has either completely fallen apart, or no longer work anymore. I try to pay good money, above and beyond, for this NOT to happen, and to my disappointment this seems to be occurring more and more with Bose Products. Now, I'm sitting with what looks to be perfectly good speaker, which is not, and nothing but broken and of no use any longer. Is there way this can be serviced and/or fixed? Again, I try to pay a little extra so i'm not stuck with a bunch of broken down garbage within a few years like what seems to be the case with many products purchased. If you need to see what and how many products I've purchased in the last few years you you can look me up via my Email address Needles to say, purchasing the various products is and has turned out to be rather disappointing, as I could have bought equal cheaper products of the same and wouldn't be sitting here with so many broken items, and saved half the amount spent trying to to purchase Bose' products at a premium. The reason for doing this is so i'm not stuck here with all these broken electrons in such a short period of time. Unfortunately, the quality has become about good as good as the call center help these days.Look forward to hearing your thoughts. Thanks!

  Business Response

  Date: 10/20/2022

  10/20/2022
  
  This letter is in response to Complaint No. # ******** dated 10/7/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager attempted to contact the customer by both phone and email. While we were unsuccessful in reaching the customer, we included detailed troubleshooting steps and invited the customer to contact us to set up a best time to call if necessary. We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 10/24/2022

  To whom may concern:

   

  That is correct, Someone named, ****, contacted Via email about one week ago. With that said, he made a phone appointment for the 14th of October, at 3PM and then decided to NOT call and pass the buck off to someone named, ****, which contacted me after the fact, knowing full well, ****, Failed to deliver his promise. I then tried to communicate again with, ****, via email which ended up going in circles...  My email was completely disregard in the same manner, ****, decided not to keep me hanging on 14th at 3PM for the phone call that never happened. I'm not  sure if they are playing games out of Spite or what, but they cannot seem to communicate effective enough to solve the issue currently on the table.  If I didn't know any better it looks like my chief complaint was reported directly, and/or handed off to the same problem that caused me to have to report this to the BBB in the first place.  

  Sorry, dropping the ball is completely unacceptable, and **** appears to be very dedicated in doing just that, and for some reason loves to waste the customers valuable time. Why would this be for people like me that have been very loyal and spent thousands of dollars over the years with them.?.?.?  After-all, The products Bose sells/offers can easily be obtained/purchased and acquired from many other manufactures of the alike in the new tech age of electronics, these days(might want to be careful).  So, not sure what to say here, but this customer support seems awfully confused, as to the right hand, not having a clue to what the left hand is doing.  Maybe I am better off, in fact, going elsewhere to purchase the same products of the alike in the future, and save on the wasted time that this business continues to only excel in.  It would appear to me that the same people trying to resolve this issue, are in fact, the same people that are answering the phone, and also seem rather confused. And thus explains... why still, no resolve for this issue!  I

   

  I'm starting to think there is no resolve to fix this Sound Link III Bluetooth speaker, that appears to be nothing but $300 paperweight, now, after owned/used for a very short time!.  And that's why they are dancing around my emails and didn't have a clue as to how to fix this problem on the phone, after several calls.

   

  I've even tried explained the issue, in detail, via email, which went, completely ignored! Let me try here. I will copy and past exactly what was spelled out to ****, last week:

   

  Luke- 
  
  
  
  
  Lets try to resolve it via email first please.  I live a busy unpredictable schedule communicating long distances and it's really tough for me to sit around waiting for phone calls that might not happen...  
  
  
  Again, the issue is this:
  
  
  
  
  1.  On plug-in -  It makes the noise its supposed to make when plugging in the speaker to the charger.
  
  
  2. After plugged in - it will not charge or power it up. No matter how long left plugged in.
  
  
  3.  What would be the resolve this please?
  
  
  
  
  Thank you,
  
  
  AjM

   

   

   

   

  Have a nice day.

   

  Anthony 

   

   

   

   

  Regards,

  *******

   

  
  

  Business Response

  Date: 10/26/2022

  10/26/2022
  
  This letter is in response to Complaint/Rejection No. # ******** dated 10/8/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager has successfully connected with the customer and resolved his concern. It is our understanding that the matter is completely resolved, and the customer is pleased. We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two **** Smart Speakers 500 for my office. I'm a mental health professional and have relied on **** sound systems to enhance the ambience in my waiting room. I had previously purchased a **** Wave SoundTouch system. When this device quit working, I made the decision to invest in a replacement sound system. As the SoundTouch system is no longer in production, I purchased one Smart Speaker 500 in July 2022. One speaker didn't seem adequate for my office needs, so I purchased a second Smart Speaker 500 in August 2022. The second speaker quit working this month, September 2022. While **** sent me a prepaid label to cover shipping, I had to pay for the cost of having the speaker packaged. I was originally told that the replacement speaker was in their warehouse and would be expedited. That hasn't happened. It is now 9/26, and I was told today that the speaker just arrived to their warehouse and would be processed in approximately 5 business days. I've been given assurances by different **** associates, but each claim has not come to fruition. I purchased both **** speakers in good faith.

  Business Response

  Date: 09/30/2022

  9/30/2022
  
  This letter is in response to Complaint No. # ******** dated 9/26/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact **** at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

• Initial Complaint

  Date:09/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following orders were placed with ****:Order # N056838584, placed on 9/10/22 Order # WH19305953, placed on 9/10/22 I spoke with 3 different representatives of **** and each one screwed up the price of my order, the initial order had the correct shipping address but an excessive price and each call which lasted 30+ mins they only made it worse. My close friend allowed me to use her MasterCard Debit card, *******************, Exp *********************************************************************, **************************************************************************************, I failed to see they changed the shipping address to ************************************************************ in the last transaction. I finally spoke to a supervisor ***** who refused to change the shipping address or simply cancel the order.

  Business Response

  Date: 09/26/2022

  9/26/2022
  
  This letter is in response to Complaint No. #********dated 9/13/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager has made several attempts by both phone and email to reach our customer. We have been unsuccessful in contacting him,but we have left our direct contact details, should the customer choose to respond. We encourage the customer to contact **** at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022 my Bose Sport Earbuds caught fire while charging which melted the cord, charging box, and could've caught fire in my home. 6 May 2022, I called Bose and requested a refund since the earbuds were still under warranty. They tried to convince me to let them send me a refurbished set, but I refused because I believe this could happen again and I don't want a fire in my home. The representative I was talking to, said this occasionally happens with these earbuds, but it usually doesn't start a fire. I can't afford to take that chance so I chose the refund. He agreed to process a refund if I sent the product back and i did just that. They finally confirmed receipt of the damaged earbuds via email on 17 May and said their finance team would be processing my refund check. I've checked back several time and in July they said they sent the check to the wrong address and would have to process a new one. Its 6 September and I've received nothing. I've called three times since that July conversation and they claim they will look into this and call me back within ***** hours and NOBODY ever calls. I'm really frustrated and disappointed in the product and extremely poor response from ****.

  Business Response

  Date: 09/07/2022

  9/07/2022
  
  This letter is in response to Complaint No. #******** dated 9/06/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact **** at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 09/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I received the refund.  Thank you for the quick response and this does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,

  *************************

  
  

• Initial Complaint

  Date:09/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned the Bose Portable Smart Speaker from reference number RE00146487. I shipped the item using their prepaid return label after I submitted a return request through their website within the allotted timeframe. The package was delivered back to their warehouse on August 5th, according to tracking number 1Z4019RY9099321502. I was told I could expect a refund within 10 to 14 business days in the email confirming the return. I still haven't received my refund, almost a month after returning the item. It's unclear if there is a processing delay, but I hope to receive the $410.74 refund they promised me. Attached are some documents, i.e., email and shipping label, that corroborate my story. Given these facts, I hope my request can be honored promptly.

  Business Response

  Date: 09/08/2022

  9/08/2022
  
  This letter is in response to Complaint No. #******** dated 9/03/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter is under resolution, and the customer is in direct contact with our ***************** We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 09/11/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I returned a defective speaker that drained the battery when it was unused. When I called customer service, the queue was like 30 people ahead, so I had them call me back. I tried several troubleshooting steps, but my technician said I needed to disable Wi-Fi. Seeing that the speaker was brand new and within the return period, I requested a return. I used the return shipping label provided by ****. I contact **** over a month later to inquire about my refund. *********************************, a representative of ****'s executive office, told me the speaker was misdelivered, and that this was somehow my fault, despite not picking the courier or buying the label. *** told me **** was the shipper and had to file a claim, and they would be reimbursed, not me. It was only insured for $100, not the total retail value. How can it be my responsibility if a package is lost, stolen, or misdelivered while in someone else's custody? I don't work for *** and didn't get the chance to purchase insurance. Taking the cheap route, **** didn't add additional insurance, accept responsibility for the defective speaker, or file a claim with their chosen courier. That's poor customer service. I'm supposed to be content with not having the speaker or what I initially paid for it. I have attached emails corroborating my story from ****'s executive department. The issue needs to be resolved, and, at a minimum, I should warn people about ****'s poor customer service so they can decide whether to buy Bose products.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:08/21/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Bose soundlink resolve had issue turning on after a few months of purchasing. Its still within the warranty, so after chatting with their customer service. They agreed to replace my current soundlink.I sent the device back via their provided shipping in April (tracking number: 1Z4019RY9091077014, you cannot open this one because *** deleted the information after 120 days). From April to today, I have contacted their customer service over 10 times, so far I have not received my replacement. Every time, **** has promised that I would get an email confirmation of a new device or a refund within ***** hours. I have wasted so many hours on this and yet, I have not received a single email on this. Here are all the reference numbers left by their customer service, (in chronological *****************, **********, **********, **********, **********, **********

  Business Response

  Date: 08/23/2022

  8/23/2022
  
  This letter is in response to Complaint No. #******** dated 8/21/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact **** at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 08/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bose ************************************** december 2021. In february it suffered a firmware problem and sent it to the manufacturer who sent me a repaired soundbar in march. I experienced the same issue in may, sent the item back to bose in may and received a refurbished model in june. Now the same ussue has resurfaced in late July. **** suggests I send it back again for repair. Given I have had use of the item for a few scant weeks since purchase, I would like a full refund. I do not want this product.

  Business Response

  Date: 08/15/2022

  8/15/2022
  
  This letter is in response to Complaint No. #******** dated 8/15/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a pair of Bose Sports Ear Buds as a gift from my employer about 2 months ago. The ear buds did not come with a charging cable. I was told to contact Bose directly - which I did. They said they did not have any in stock, they did not know when the stock would be replenished and worst of all could not place an advanced order so when the stock was replenished it would be sent out to me as they said - free of charge. I asked to speak to a manager but the phone rep would not put one on and he wasted 20 minutes of my time going around in circles. It is unheard of that an industry leader in electronics does not have a simple cable to provide a customer - particularly in light of the fact that one was not included in the original packaging, I am sure I got the wrong information as the phone rep was hard to understand and I got the impression he had no clue what he was doing. Please intervene on my part. See attachments for product info.

  Business Response

  Date: 08/02/2022

  8/02/2022
  
  This letter is in response to Complaint No. #********  dated 7/29/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact Bose at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 08/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received their Quiet Comfort Earbuds today and had what I thought would be a simple, basic question to which they would offer a step by step solution. The woman with whom I spoke hemmed and hawed and apparently knew nothing about their product and kept me online for an interminable time putting me on hold numerous times. She apparently was looking it up as opposed to being able to speak to a tech who had, one would assume a working knowledge.While speaking with her another issue came up which she was again unable to address. I repeatedly asked to speak with a supervisor of someone with more expertise. That didn't happen.This has been a time wasting, frustrating experience dealing with them.They offered to replace this one duet to the issue that came about while addressing the initial problem.What would work would be to also provide someone who can work through this without stopping and starting and who really knows and understands what they are doing.

  Business Response

  Date: 07/29/2022

  7/29/2022
  
  This letter is in response to Complaint No. #******** dated 7/28/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact Bose at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 07/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Bose responded very quickly and provided expert care and resolution. It was a pleasure and their patience and professionalism is much appreciated.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have about had it with Bose Cooperation. I initially purchased a pair of refurbished earbuds for about $200. That pair turned out to be not working so they sent me a new pair anf gave me the most expensive warranty plan they have giving me priority access to technical support. I was very grateful for this.. BUT Ive been hung up on over ***** times at least including today where i was talking to an agent for over 20 minutes. He then asked me to hold again for another few times I made sure this guy had my phone number to call me back if we get disconnected, He confirmed this. Once again after being on the phone with this guy after over 30 minutes. Plus just now as I was writing this, I was on the phone for about 40 minutes with a guy named Carlo. He wouldnt identify himself any more then this. He once again hung up on me!!!! What is wrong with this company? I am so sick and tired of calling about a $300 pair of top of the line earbuds and not being able to get any support whatsoever. Especially with the advanced warranty I have. This ******************* really made me furious. I held off writing this, but the top level management should know the agents in *************** are hanging up on people even after being on hold for 40 minutes or more. Some of the support calls I was on hold for ovr an hour and a half. I want them to pull my call log and count the number of agents who have hung up on me. Its at least ***** of them. Wasting my time every time every time i have called. I bought these earbuds (Bose Quiet Comfort ) because of the reputation of this brand or what I thought they were and the rating of the earbuds. I will probably return them to Bose and walk away and never buy another Bose product ever. even when you ask for. A manager they claim there isnt one or that they will call back in ***** hours. NOT A SINGLE PERSON HSS EVER CALLED ME BACK. ***** hours with the top warranty you can possibly have? That is a total scam. Goodbye Bose. Never again. Ever.

  Business Response

  Date: 07/28/2022

  7/28/2022
  
  This letter is in response to Complaint No. #******** dated 7/26/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact Bose at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 07/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  I just want to say how much I appreciate all Bose has done ro resolve this issue on several angles  The gentlemen I spoke with (I wish I could remember his name) was wonderful  He kept me updated throughout this case and his professionalism truly meant the world to me and I am very grateful  Thank you  

  
  Regards,
  
  *****************************