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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 484 total complaints in the last 3 years.
    • 169 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Fengfeiyang ****

    • Initial Complaint

      Date:12/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************************yet shipped my order. They finally admitted they shipped it but refuse to acknowledge the possibility that *** has lost the package for some reason. They want me to wait an undetermined and potentially never-ending amount of time to allow shipment. This is unacceptable and I demanded a refund. They said they would request the item to be returned to sender and would refund my money once they receive the package. Again, I felt this was unacceptable because the package appears lost with shipper. I shouldn't be charged for a product I didn't receive. I have yet to receive a refund.

      Business Response

      Date: 12/26/2023

      12/26/2023

      This letter is in response to Complaint No. ******** dated 12/10/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager attempted to contact the customer, but has not made contact. However, we have received notification that the customers concern has been resolved satisfactorily.  **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/09/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have yet to receive my refund to my credit card.....  I have been told several times that their Finance team has been notified and that they are waiting for the Finance team to issue the refund to the credit card...  I have spoken with ******************** twice ..  once on December 11th and again on December 15th.  ********** I have been told that they have re-escalated my concern.  I am appreciative of ********************** a pair of new QCs , but I'd still like my refund for the Ultras that I sent back...   As of today, 12/19/23 ,  3:43pm EST, I still do not have my refund!  Please help!!  Thank you. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       

       

      . Id like to purchase the Ultra earbuds and still use the credit for the **35s I sent in. My current mobile number is ************. Also, FYI the customer service chat and text never worked for me. **********************************************************

      Business Response

      Date: 12/19/2023

      12/19/2023

      This letter is in response to Complaint No. ******** dated 12/9/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Bose Quiet Comfort Earbuds directly from Bose on Black Friday 11/24/23. *** sent the item back to Bose for hazardous materials in the package. *** contacted **** on several occasions for a new item to be sent to no avail. *** requested a refund and am being told one will be processed **** days after **** receives the item. It has been 11 days since they received it. When I call I get passed from one employee to the next.

      Business Response

      Date: 12/13/2023

      12/13/2023

      This letter is in response to Complaint No. ******** dated 12/8/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager attempted to contact the customer, without success. However, after a thorough review of the customers account, it is our understanding that the matter is resolved,and the customer is should be pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/08/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I was told in my initial call with this agent that it will be resolved by Friday the 15th but now being told I just need to wait an unknown amount of time. I am sitting here in limbo and do not appreciate that at all. I have never had an issue like this before nor have I ever ordered from Bose before. I expect a company like this to actually try and solve the problem rather than say just wait.

       

      Even stating that because they are a customer focused company someone reached out to me, that only happened because I emailed the **Suite team and they forwarded it off. I called and called and chatted via WhatsApp and their chat on their site with no success which is why I escalated to that and now escalating to here. At this point please just refund my money so I can get on with my life and remove this financial stress. 

       
      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 12/13/2023

      12/13/2023

      This letter is in response to Complaint No. ******** dated 12/8/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. Due to unusual circumstances, the matter is under investigation and will take additional time to learn more. Due to these unusual circumstances and high dollar cost of the item, we are unable to resolve this immediately as the customer requested. We do intend to learn more and work with our customer to provide a solution as fast as possible.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Business Response

      Date: 12/18/2023

      12/18/2023

      This letter is in response to Complaint/Rejection No. ******** dated 12/18/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director has been in contact with the customer from our ***************** **** sent out the product in good faith and the customer is reporting an empty package was received.As this is highly unusual and a high dollar item, we are investigating the matter which does take additional time. Our Global Escalation Director will remain in contact with the customer; however, this investigation may take up to two additional weeks. We deeply apologize to the customer, and we will follow up upon completion of the investigation. We appreciate the customers understand and patience in this matter.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 12/26/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I was told to claim with my credit card company that the item did not arrive. As I paid via PayPal I did the claim via their portal but it looks like **** is trying to deny that claim. This is just a game of back and forth and very unfair. I have waited WEEKS for a resolution when originally I was told a few business days a week but the timeline continues to push and I am without my money or a product. **** claims they are customer service focused but they are not I am trying to be patient but it has run out. Please resolve this asap. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************************

      Business Response

      Date: 12/13/2023

      12/13/2023

      This letter is in response to Complaint No. ******** dated 12/8/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/07/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
      I have still not yet received the refund. I was emailed that the refund was made last week but I still do not see a refund in my credit card bank account. So I am waiting until I fully see the refund before I close. They have been telling me this was refunded October 19 and that is not true so I cannot trust this company. This will be closed when I see a refund. 
      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Bren

       

       

      Business Response

      Date: 12/19/2023

      12/19/2023

      This letter is in response to Complaint No. ******** dated 12/7/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager attempted to contact the customer without success. However, we have resolved the issue,and the customer should be pleased. It is our understanding that the matter is resolved. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Business Response

      Date: 01/04/2024

      1/4/2024

      This letter is in response to Complaint/Rejection No. ******** dated 12/21/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager has attempted to contact our customer,but unsuccessfully. However, we have received confirmation that the refund has been successfully processed. It is our understanding that the matter is resolved. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I simply need to know how to get my Bose 700 bluetooth fixed. I'm sure I'll have to pay for it since I can get not support. I have this all documented. I simply need to know if there is an authorized dealer that I can get this fixed. I probably shouldn't, but I was going to buy the wifi sorround speakers, but I can't. App doesn't work obviously because I can't connect to Blue Tooth. Very frustrating doing business with you. Please simply (yes I'm begging you) tell me where I can get this defective fixed. Thank You?

      Business Response

      Date: 12/13/2023

      12/13/2023

      This letter is in response to Complaint No. ******** dated 12/7/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:12/05/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************is already a case and their resolution is to create another case? **** clearly has no intention of doing anything about the fact that I have now purchased TWO Bose QC45 headphones & only received 1 pair of headphones. They told me they would not/"could not" cancel the first order that they told me was no longer available. I took them at their word, ordered the 2nd pair. I have received the 2nd pair but still only have one pair, yet I have paid for TWO pair. They are stalling for time until this runs out so they can fraudulently charge me for TWO headphones in spite of me only receiving 1 pair. They are saying it was delivered, I am telling them I did not receive the first (black) pair. I'm not going to pay for an item I did not receive. The onus is on them to file a lost item claim with the carrier. I did not lose or misdeliver an item and I did not receive the black headphones. I should not have to pay for TWO sets of headphones when I only received one. Refund requested for $174.11.

      Business Response

      Date: 12/11/2023

      12/11/2023

      This letter is in response to Complaint No. ******** dated 12/5/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    Bose Corporation is NOT a BBB Accredited Business.

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