Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bose Corporation has 21 locations, listed below.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  1800 Military Rd Niagara Falls, NY 14304

• 

  Bose Factory Store

  PO Box 1096 Grove City, PA 16127

• 

  Bose Corp

  800 Patrol Rd Jeffersonville, IN 47130

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I shipped in a faulty headphone with sound issues to Bose ****** for repair. The reference number is B000356005. The headphones was delivered to their warehouse on October 31st according to *** tracking. Whenever I contact them for an update on my replacement headphones, I am told they just switched warehouse so there is a backlog on fulfillment. It is now December 12th and I still have not received my replacement headphones. Their call agent seems to be powerless in dealing with this issue and can only ask me to wait. Its now been ongoing for six weeks and with the holidays approaching I want the headphones to be sent out ASAP.

  Business Response

  Date: 12/26/2023

  12/26/2023
  
  This letter is in response to Complaint No. ******** dated 12/12/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 12/30/2023

  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I have not received the replacement yet but I was told it was shipped out with a confirmation email.
  Regards,
  
  ****

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3 I ordered a Bose ProFlight Series 2 headset from the Bose website. The order was shipped out in a reasonable amount of time. On December the 6th *** delivered the package with the only information being left in locker. I checked my apartment complexs ************** locker as well as with the front office of my apartment complex. Neither had any indication a package was ever delivered for me. I immediately filed a lost package claim with *** and ****. Since then, I have heard nothing from either company about the situation. I have called Bose multiple times and been told each time that there is an investigation and they wont tell me anything else. Meanwhile, I am left without the product I ordered and have paid a lot of money for.

  Customer Answer

  Date: 12/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of Bose Ultra earbuds in November 2023 and they tore up within one month . **** knows the headphone case is default and are still selling the case. I sent the headphones back in to Bose on Nov 24 and still have not received a replacement repair yet. I call customer service everyday and still do not get any help

  Customer Answer

  Date: 12/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a bose headset on 11/27/2023 and the estimate delivery time was 12/1/2023.Now it is 12/11. It hasn't shipped yet.Called customer service no less than 5 times and They keep apologizing, but they won't ship.It's a gift, but it's been delayed for 10 days, and it bothers me, so I'd like to receive it as soon as possible.

  Customer Answer

  Date: 12/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Fengfeiyang ****

• Initial Complaint

  Date:12/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of Quiet Comfort Ultra Earbuds from Bose for $263.94 on November 24, 2023. The item was shipped vis *** and out for delivery on November 27 but then *** updated its tracking back to "in transit" on the 27th and it has not been updated since. It clearly appears that *** has lost or misplaced the package. I contacted Bose customer support on December 3 via their chat option. It was an extremely confusing interaction which ended in the agent assuring me that I would receive my order the next week. I did not receive my order. I called Bose customer service on December 8 and spent an unfortunate hour of my life on a call with them. Most of the time I was on hold while they "looked into things" or "spoke with their manager". I was at first assured they would get to me within a week. I objected to this answer because I was given that one a week ago and never received my order. Then they pivoted to a black friday back up excuse, which made it sound like they had not yet shipped my order. They finally admitted they shipped it but refuse to acknowledge the possibility that *** has lost the package for some reason. They want me to wait an undetermined and potentially never-ending amount of time to allow shipment. This is unacceptable and I demanded a refund. They said they would request the item to be returned to sender and would refund my money once they receive the package. Again, I felt this was unacceptable because the package appears lost with shipper. I shouldn't be charged for a product I didn't receive. I have yet to receive a refund.

  Business Response

  Date: 12/26/2023

  12/26/2023
  
  This letter is in response to Complaint No. ******** dated 12/10/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager attempted to contact the customer, but has not made contact. However, we have received notification that the customers concern has been resolved satisfactorily.  **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 01/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this is my message to Bose corporate on X. At this point , it has been over a month and still no refund issued. All Im asking for is the refund that is owed to me. Thank you. Here is my email to Bose corporate on 11/20/2023:Hi. Thank you so much. Im frustrated with the customer service honestly, I expected better. The two times I called in , the reps were not able to help me. All I got was well have to escalate this. To make a long story short , I traded in a pair of **35s for the new over ear Bose Ultra **s . The new headphones arrived but the Noise Cancellation was too strong. ; they actually made me nauseous. I sent them back to Bose and they were received on November 10th. I still dont have my refund. I also inquired about using the credit that I received for the **35s to purchase new earbuds. One rep said that I could and the other flat out kept telling me she didnt understand. So , to make it easy I would like my refund for the ** Ultras I returned. And the. Id like to purchase the Ultra earbuds and still use the credit for the **35s I sent in. My current mobile number is ************. Also, FYI the customer service chat and text never worked for me. **********************************************************

  Business Response

  Date: 12/19/2023

  12/19/2023
  
  This letter is in response to Complaint No. ******** dated 12/9/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have yet to receive my refund to my credit card.....  I have been told several times that their Finance team has been notified and that they are waiting for the Finance team to issue the refund to the credit card...  I have spoken with ******************** twice ..  once on December 11th and again on December 15th.  ********** I have been told that they have re-escalated my concern.  I am appreciative of ********************** a pair of new QCs , but I'd still like my refund for the Ultras that I sent back...   As of today, 12/19/23 ,  3:43pm EST, I still do not have my refund!  Please help!!  Thank you. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Bose Quiet Comfort Earbuds directly from Bose on Black Friday 11/24/23. *** sent the item back to Bose for hazardous materials in the package. *** contacted **** on several occasions for a new item to be sent to no avail. *** requested a refund and am being told one will be processed **** days after **** receives the item. It has been 11 days since they received it. When I call I get passed from one employee to the next.

  Business Response

  Date: 12/13/2023

  12/13/2023
  
  This letter is in response to Complaint No. ******** dated 12/8/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager attempted to contact the customer, without success. However, after a thorough review of the customers account, it is our understanding that the matter is resolved,and the customer is should be pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:12/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: B000642288 I placed an order the box arrived and it was empty without the actual product i ordered. After calling them they continue to tell me to wait. I would like a refund so I can go to a store and purchase this so i do not need to risk this not arriving again.

  Business Response

  Date: 12/13/2023

  12/13/2023
  
  This letter is in response to Complaint No. ******** dated 12/8/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. Due to unusual circumstances, the matter is under investigation and will take additional time to learn more. Due to these unusual circumstances and high dollar cost of the item, we are unable to resolve this immediately as the customer requested. We do intend to learn more and work with our customer to provide a solution as fast as possible.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 12/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I was told in my initial call with this agent that it will be resolved by Friday the 15th but now being told I just need to wait an unknown amount of time. I am sitting here in limbo and do not appreciate that at all. I have never had an issue like this before nor have I ever ordered from Bose before. I expect a company like this to actually try and solve the problem rather than say just wait.

   

  Even stating that because they are a customer focused company someone reached out to me, that only happened because I emailed the **Suite team and they forwarded it off. I called and called and chatted via WhatsApp and their chat on their site with no success which is why I escalated to that and now escalating to here. At this point please just refund my money so I can get on with my life and remove this financial stress. 

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 12/18/2023

  12/18/2023
  
  This letter is in response to Complaint/Rejection No. ******** dated 12/18/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director has been in contact with the customer from our ***************** **** sent out the product in good faith and the customer is reporting an empty package was received.As this is highly unusual and a high dollar item, we are investigating the matter which does take additional time. Our Global Escalation Director will remain in contact with the customer; however, this investigation may take up to two additional weeks. We deeply apologize to the customer, and we will follow up upon completion of the investigation. We appreciate the customers understand and patience in this matter.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 12/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I was told to claim with my credit card company that the item did not arrive. As I paid via PayPal I did the claim via their portal but it looks like **** is trying to deny that claim. This is just a game of back and forth and very unfair. I have waited WEEKS for a resolution when originally I was told a few business days a week but the timeline continues to push and I am without my money or a product. **** claims they are customer service focused but they are not I am trying to be patient but it has run out. Please resolve this asap. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased from ******* a Bose Soundlink approx 1 year 5 months ago. I called ********************* to advised that the product is not charging even after troubleshooting, buying new cable new charger everything advised and it won't turn on. I called over to customer service to be told that I can purchase another soundlink for $99 I advised **** sells refurbish in their homepage for $84. I asked for a supervisor/manager to be told they will advise of the same because I'm past warranty. I have several bose products that i have purchased easily spending well over $2k and this is how a loyal customer is treated? I have included pictures of my products I have purchased from lowes. I want **** to stand behind their products and have some decency to replace my defective item if not they will lose a loyal customer for life.

  Business Response

  Date: 12/13/2023

  12/13/2023
  
  This letter is in response to Complaint No. ******** dated 12/8/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 12/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:12/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Order number B000297438 All items were returned from this order and **** received two earbuds back on october 19 but I have only received a refund for one earbud of $327.03 on november 9. so i am still waiting for one refund of the 2nd earbud for $327.03.i have contact customer chat and called them every week for over a month and still not refund. they keep telling me to wait 3-5 business days. this company **** is keeping my $327.03 and this is fraudulent. these are the tracking numbers for the two earbuds: Bose QuietComfort Ultra Earbuds Return ********** label link Return tracking #: 1Z4019RY9096890046 Bose QuietComfort Ultra Earbuds Return ********** label link Return tracking #: 1Z4019RY9097834837

  Business Response

  Date: 12/19/2023

  12/19/2023
  
  This letter is in response to Complaint No. ******** dated 12/7/2023 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager attempted to contact the customer without success. However, we have resolved the issue,and the customer should be pleased. It is our understanding that the matter is resolved. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 12/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I have still not yet received the refund. I was emailed that the refund was made last week but I still do not see a refund in my credit card bank account. So I am waiting until I fully see the refund before I close. They have been telling me this was refunded October 19 and that is not true so I cannot trust this company. This will be closed when I see a refund. 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Bren

   

   

  Business Response

  Date: 01/04/2024

  1/4/2024
  
  This letter is in response to Complaint/Rejection No. ******** dated 12/21/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager has attempted to contact our customer,but unsuccessfully. However, we have received confirmation that the refund has been successfully processed. It is our understanding that the matter is resolved. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.