Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  1800 Military Rd Niagara Falls, NY 14304

• 

  Bose Factory Store

  1911 Leesburg Grove City, PA 16127

• 

  Bose Factory Store

  1025 Hess Dr Avondale Estates, GA 30002

• 

  Bose Factory Store

  6699 N Landmark Dr Ste C105 Park City, UT 84098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a very expensive pair of Bose 700 nc headphones and they didnt work. **** sent me a new pair and it didnt last long. **** sent me another pair and now less than a year later. When I call people they can hear me but I cant hear them. Ive called their tech support twice. The first time I was disappointed and they didnt call me back. I called again and as the tech support against to call me back if we disconnected and after about half an hour of failed attempted to help me I think he disconnected on purpose and of coarse didnt call me back. I feel like **** is taking advantage of me by selling me an expensive product that just wont last. Id really like my money back but Id nothing else can they please fix the headphones?

  Business Response

  Date: 12/01/2022

  12/1/2022
  
  This letter is in response to Complaint No. ********, dated 11/30/2022 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, a ************* Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose product

  Customer Answer

  Date: 12/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bose wave soundtouch the CD player wouldn't recognize the CD's. I called service and they arranged me to send in my wave RMA S061113010 serial number ***************** on **/**/2022. I sent in a complete system including all parts in the origonal box. I recieved back my wave in a brown box not the origonal and it did not have a remote control a power cord or an atenea any longer. The system is useless and I do not want to have a bunch of mismatched parts to make up my stereo. I want a flawless complete system exactly like I sent them. I will send them what they sent me back

  Business Response

  Date: 11/22/2022

  11/22/2022
  
  This letter is in response to Complaint No. # ******** dated 11/21/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager has connected with our customer and now has resolved the issue. It is our understanding that the matter is resolved,and the customer will be pleased. We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

• Initial Complaint

  Date:11/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 27th I sent in my Quiet Comfort Headphones to be replaced. The email confirmation states, Please allow 5 days from the time *** delivers your return for us to review and validate your product. After which you will receive a Receipt Confirmation. I received NO correspondence from the company and so I decided to reach out to them. On November 8, 2022, I started a Bose Support text chat with *****. ***** told me that I sent in the incorrect pair of headphones. I sent in the first series and I had to send in the second. Im not sure how I mistakenly did that when the serial number generated that product description. I explained to ***** to which he replied, Okay, it'll be sent back to you. Once you receive it, please let us know and we'll arrange a new order for you. On Nov 16, I reached out AGAIN because I hadnt received my product or an email follow up. I texted Bose Customer support and spoke with *****. I asked about my headphones and his response was I'd like to inform you that we don't have the option to return the product you sent. I'm sorry for the miss communication gap but as per the policy the incorrect item has been disposed and that's the reason we're unable to return the order. My response via text was There was no miscommunication, those are expensive headphones. I was told theyd be sent back & now theyre thrown away. Where is this policy? Why wasnt it brought up during my first chat. This is gross negligence. Id like to be forwarded to a supervisor, please. As a customer, Im very disappointed. I was lied to and my product was trashed . I received no other response from ROHIT after this. I have all text to prove. I reached out to someone over the phone and their solution was to send me a pair of the Quiet Comfort Series 2 headphones but I have yet to receive a confirmation email. I FEEL SCAMMED. My headphones that were a few hundred dollars were trashed and NO ONE cared to contact me, the customer to tell me or to follow up.

  Business Response

  Date: 11/18/2022

  11/18/2022
  
  This letter is in response to Complaint No. # ******** dated 11/16/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager has connected with our customer and now has resolved the issue. It is our understanding that the matter is resolved,and the customer will be pleased. We encourage the customer to contact **** at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 11/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased refurbished QuietComfort earbuds in April of 2022 for $197.55. In August of 2022 the latch on the case broke. There was no other known damage. **************** initially did not want to help. After expressing frustration with the rep, they agreed to exchange them, and sent me a prepaid *** shipping label. The replacements were supposed to be sent upon delivery. I verified delivery on 8/24 through *** tracking, but never heard an update from ****. I followed up with **** a few days later and a ticket was created. My replacements never arrived. During my next communication, I requested a refund instead of replacement. **************** agreed to refund. I never received one though. I repeatedly followed up as the promised time frames lapsed. I escalated the issue on 10/10 to a supervisor. They explained that the box was empty upon return, but that they would handle the issue with *** and process my refund. I should receive a check within 2-3 weeks. I waited 4 weeks and 3 days to follow up because the check never arrived. **** never initiated communication or updates through the entire process. The representative forwarded me to their supervisor who then forwarded me to their supervisor. The last person, *****, was very rude and stated that no refund would occur because **** did not receive the actual earbuds because the box was empty. I explained repeatedly that I followed their process perfectly and that the issue was between them and ***. He stated that I am responsible for the product arriving at their facility even though I did not chose the carrier and that there was no evidence that i shipped them. I then attempted to file a complaint with ***. However, it was outside of their 60 day policy. The lack of customer service from a premium brand is absolutely appalling. I communicated through online chats and phone calls to 9 different representatives only to be told that I would not receive a refund for a product that I most certainly sent to them.

  Business Response

  Date: 11/17/2022

  11/17/2022
  
  This letter is in response to Complaint No. # ******** dated 11/10/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager attempted to call our customer, but was unable to leave a voice message. We followed up with an email and assured him that we have resolved his concern. We believe the customer will be satisfied with our resolution. We encourage the customer to contact **** at *************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I cannot find an email from Bose other than generic advertisement emails and their customer support survey that i completed prior to reaching out to BBB. I have searched my inbox as well as the spam folder.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 11/29/2022

  11/29/2022
  
  This letter is in response to Complaint/Rejection No. # ******** dated 11/10/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager has re-connected with our customer and confirmed the issue is resolved and the customer is pleased. We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent my Bose Lifestyle 650 for repair on October 2022, with RMA# BOSE REFERENCE S061100980, they barely fixed the red light issue and returned it with a defective remote, the bottom portion of the receiver was not completely closed (bulky), and the receiver doesn't connect to my HDMI ARC port on my TV. Not to mention the red light appeared again. I've tried several different high speed HDMI cables with no luck, i confirmed my HDMI port on my TV working with a cable box. **** is asking to send it in again and at this point I don't trust **** fixing the issue. I payed over **** for this system, i would have expected a better service with a product like this, really disappointed. I have all the videos which show the errors/defects. I would like an exchange for a brand new unit or cash refund

  Business Response

  Date: 11/16/2022

  11/16/2022
  
  This letter is in response to Complaint No. # ******* dated 11/10/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 11/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to send my sound bar in for repair. I sent it back in the original packing with all the cords and the manual. I received my bar back on ***** poorly package was not secured and it still does not work. I was on 3 different chats no one asked what was the issue they advised they will send me another label and promised they fix it this go round. I tried to call was on hold for an hour and then the call dropped! I spent to much money on this item and I would like to get my money back to purchase a new item

  Business Response

  Date: 11/07/2022

  11/7/2022
  
  This letter is in response to Complaint No. # ********dated 10/26/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager has made several attempts to contact the customer by both email and voice message. While we did speak with the customer upon initial contact, we believe our resolution was satisfactory. It is our understanding that the matter is now resolved, and the customer is satisfieds. We encourage the customer to contact **** at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I contact Bose several times I even spoke with 2 people! The first gentleman I spoke with over the phone had no clue as to what was going as the person that sent this response advising you have not been in contact with me! I spoke with someone over the phone regarding my issue he advised me that he will send me a label to return the sound bar and they will replace it with a new one. Then I got an email asking for me to call them regarding the same issue and I told them that I have already spoken with someone and they resent me the label.

  I have returned the sound bar and I am waiting for the new one as they promised.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Latricee

   

   

  Business Response

  Date: 11/14/2022

  11/14/2022
  
  This letter is in response to Complaint/Rejection No. # ******** dated 10/26/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager reconnected with our customer. The customer has now received her Bose system and has confirmed it is working as expected. It is our understanding that the matter is resolved, and the customer is pleased.We encourage the customer to contact **** at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  brought a soundbar its ashame that youll dont honor your product when the equipment stop working cant even operate the device thru app or remote or push the button to turn off the device how youll going to stand by your name. there is lot of competion out there thought i was getting a deal of owning a device since it was just a one bar connection. it asahme that they equipment stop working competely. no matter what repair is done and its still dont work bought this expensive equipment not sure if it was recall on the bose ************************** some way your name dont stand up l refuse to paid extra money to get a device fix and yall cant guarantee if it going to be fixed or not i try that didnt work out for me so now im stuck with a soundbar that dont work. Bunch of trash if i have to say so. hope i get a response back regarding this issue. Maybe i get a better solution on what can be done on maybe getting a replacement or something to solve this issue

  Business Response

  Date: 11/01/2022

  11/1/2022
  
  This letter is in response to Complaint No. # ******** dated 10/25/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact **** at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

  Customer Answer

  Date: 11/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make an online purchase on the official Bose website but kept encountering errors that the order could not be processed. I tried multiple times using different browsers and cards. The next day, after trying a few more times, I contacted official Bose support via text message. I was communicating with this agent for over 12 hours and they were unable to offer any resolution. The agent was demanding proof of the error, even though I had already sent multiple screenshots. The agent kept asking me to place the order (and insisting that the website was working on their end) even though I told them it was not working. The agent offered to place the order for me, which I agreed. But then they backtracked and said they cannot place the order for me.On Monday I called customer support. They offered no support with the website issue but agreed to place the order for me. It took a very long time but finally they placed the order and emailed me a payment link, which also did not work. I tried multiple different browsers, cleared my cache/cookies, and tried different credit cards. I informed the agent the payment link was not working. They sent a second link which still did not work. I asked the agent what to do and they said I'd have to call back later.I called support back later and the agent said that the payment link was not working because my email was blacklisted. I asked them to explain what that means and they said vaguely that the security verification failed. I do not understand what this means. I have never used Bose before and did not have an account until the first agent created the account for me when they made the order over the phone. I asked the agent why the email was preventing me from the payment processing. They put me on hold for 20 minutes and did not ever explain. They insisted I had to create a new email and they'd start over with a new order. I've now spent easily 18 hours just trying to make an online order. Unacceptable.

  Business Response

  Date: 10/20/2022

  10/20/2022
  
  This letter is in response to Complaint No. # ******** dated 10/17/2022 which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was addressed, and the customer was advised on alternatives to ordering with ****. We encourage the customer to contact **** at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

• Initial Complaint

  Date:10/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3rd I made an order to Bose in the amount of $3,046.93 order number WH19216827. There was a shipping error with my order and I only received one brown empty box I let customer service know what was happening and they assured me a refund. A few days later I got a email stating that they sent out a replacement order which I immediately called and told them I was getting a refund not replacement so they returned the order back to sender before I even got anything and said a refund was now processed. It is now October 8th and has been nothing but back and forth with customer service promising a refund in ***** but I still have not received my money I definitely will not be trusting this unorganized company anymore and demand my refund that has been promised and processed several times!

  Business Response

  Date: 10/17/2022

  10/17/2022
  
  This letter is in response to Complaint No. # ******** dated 10/8/2022which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of soundsport headphones on sept 21,2022. The headphones stated they were new and would ship direct from ****. I was promise a sept 27 delivery date. On September 30,2022 I received a set of headphones from returns and exchanges in **** *******. On October 3, 2022 I attempted to use the headphones and realized they were defective. I contacted **** via telephone and spent one hour troubleshooting. At the end I was instructed to return the headphones and a replacement would be sent after they were received. I asked for a quicker time since it had already been two weeks since my purchase. I was told that once I dropped off my package to call back and an exception would be made to ship immediately. I was promised the headphones would deliver in one to three business days. The package was shipped on October 4,2022 and Bose was notified. On oct 7, 2022 my replacement had not shipped. I contact **** again and was informed it would be three weeks before my warranty claim would be honored. Since the product arrived defective I stated that I dont believe this should be a warranty claim. At this point I am on 2 and one half weeks without my product that I paid for through no fault of my own. This appears to be a bait and switch and scam to promise new product, ship refurbished defective products and hold onto my finds for over thirty days without sending a product.

  Business Response

  Date: 10/13/2022

  10/13/2022
  
  This letter is in response to Complaint No. # ******** dated 10/7/2022which was submitted to the Better Business Bureau and Bose Corporation.
  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our customer care manager contacted the customer and had a productive conversation with our customer. It is our understanding that the matter was resolved, and the customer was pleased. We encourage the customer to contact **** at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose Products.