Reviews

This profile includes reviews for Staples, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Staples, Inc. has 1666 locations, listed below.

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  Staples, Inc.

  500 Staples Dr Framingham, MA 01702-4478

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  Staples, Inc.

  1660 Soldiers Field Rd Brighton, MA 02135-1108

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  Staples, Inc.

  515 Boston Post Rd Port Chester, NY 10573-4734

• 

  Staples, Inc.

  155 Route 22 Springfield, NJ 07081-3109

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  Staples, Inc.

  545 Us Highway 46 Totowa, NJ 07512-1735

Review Details

• Review fromjanice b

  Date: 07/01/2025

  1 star

  janice b

  Date: 07/01/2025

  I purchased an ASUS laptop 2/1/2025. Began having problems about 2 months after purchase. As directed, sent the laptop to **** for repair. It worked for about a week before same problem began. I was told by local dealer no return, no store credit, because those can only happen within 14 days of purchase. I'd purchased an extended warranty. Came to find out that doesn't kick-in until machine 1+ years old. Now being told to send it back to **** for repair, which I choose not to do because the problem wasn't corrected the first time. I will now recycle the laptop losing $500, and purchase another, elsewhere.
  

  Staples, Inc.

  Date: 07/03/2025

  Staples apologizes for the inconvenience. The item is outside our normal return period and even our extended return period. We therefore recommend reaching out to the manufacturer to discuss any options  she may have

• Review fromHassaan G

  Date: 06/30/2025

  1 star

  Hassaan G

  Date: 06/30/2025

  Staples is one of the worst companies to work with. I worked as an assistant manager for over a year. I started as a manager in training at the *********************************. For 6 weeks they used me as a cashier. Didn't train me for anything else, even though they hired me as a manager. Then they transfer me to the ************** staples. Few months later they transfer me to the **************************************. The most horrible staples ever. General manager was one of the laziest person ever. 90% of the time he sat in the office and pretended to work on something. Never trained anyone including myself. Put all the responsibilities on me without any guidance. Started to blame me for everything from A to Z. Started to write me up for stupid things. For example, you failed to identify a theft in the store, you sat down on the stool, you failed to provide leadership and training to the employees. I was required to run the store with one cashier and myself at 90% of the time. The days when the general manager is off , every trained employee off with him. After they let me go, company refused to pay me my accumulated PTO too. My opinion to you is, never apply or to take a job with staples.
  

  Staples, Inc.

  Date: 07/02/2025

  Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.
  

  Staples, Inc.

  Date: 07/02/2025

  Staples apologizes for the inconvenience. We do take this seriously and will investigate further and then address this internally based on our investigation. 

• Review fromEric G

  Date: 06/25/2025

  1 star

  Eric G

  Date: 06/25/2025

  We ordered Buisness cards from stplaes last week, we get a email 6 days later saying they disabled our online account and we won’t be getting our cards. Spoke with a Meghan once through email and twice on the phone. Meghan stated she didn’t know how this happened and I asked her can we find a quick resolution since they were suppose to be delivered on June 23rd/24th.
  She told me she would call me back that day June 23rd. No call back no email nothing I also called her twice to get a confirmation I have records indicating my call backs. This is a horrible company who does not care about customers bottom line the dollar and not customer needs. I would stay away from staples they will only not follow through and make you find another company to work with. Our small Buisness will never and I mean never work with or purchase anything from staples again. They simply don’t care. Beware and stay away. Horrible company and they can’t take the time to follow through on the lies they tell you. They just brush you off into there world horrible customer service. This is why they are not credited. 50 thumbs down.
  

  Staples, Inc.

  Date: 06/30/2025

  Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.
  

  Staples, Inc.

  Date: 07/01/2025

  Staples apologizes for the inconvenience. We have reached out to the customer by email to offer our help and to discuss this further. We did not hear back from the customer. If help is still needed, please reach out to your case owner using one of the emails sent to you

• Review fromNimish S

  Date: 06/11/2025

  1 star

  Nimish S

  Date: 06/11/2025

  I needed to print address labels and went to Staples store at Address: **************************************************************. I had list of names ready but they wanted me to bring it in Mail Merge PDF format. Previously nicer staples employees have helped doing such 1-2 minute details themselves in store using store computer. This time I was dealing with ***** and he refuses to help asking me to go back home, do the mail merge PDF myself and then come back. I went back, did mail merge PDF myself to print labels and email to staples printme email. I went back to store at 8:32pm requesting ***** to help me. He rudely refuses to and says though store close hours are at 9, but they stop print services at 8:30 and that I came in at 8:32 he will not help and asking me to come next day again. I requested to speak to Store Manager Attila. Attila was even more rude and disrespectful making excuses saying they have lot of printing pending tasks so they cannot help after 8:30. I told him I don't see any printer busy at all and it shall take them a minute to print label for me. But as rude person he was, says you don't see it but they have work to do and cannot help. Never seen such a rude and disrespectful store manager (Attila) and obviously if manager is such you cannot expect any better from employee under him, *****.
  

  Staples, Inc.

  Date: 06/16/2025

  Staples apologizes for the inconvenience. We see that you have been in touch with one of our customer relations representative previously and the concern has been used as a learning experience already to avoid a similar situation in the future. 

  Nimish S

  Date: 06/17/2025

  That is not correct, no customer relations representative has reached out to me yet! Whats wrong with this store, lies again.

• Review fromDebra B

  Date: 06/10/2025

  1 star

  Debra B

  Date: 06/10/2025

  I ordered a poster for a funeral at Staples ********** ** with express service notes for the funeral! The staff in the print department and the manager could give a **** about the urgency of the request! We cancelled the order!DO NOT DO BUSINESS WITH STAPLES - they duck! Bad attitude by all 4 staff members I spoke to!
  

  Staples, Inc.

  Date: 06/11/2025

  Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.
  

  Staples, Inc.

  Date: 06/12/2025

  Staples apologizes for the inconvenience. We will address the customer feedback internally to see about improving interactions with customers and our processes and procedures

• Review fromNicholas C

  Date: 05/27/2025

  1 star

  Nicholas C

  Date: 05/27/2025

  I have never experienced such rude and disrespectful behavior from a business before. I had a $750 order that was cancelled 3 times. I called each store to see why my order was cancelled and they could not give me a direct answer, the employee transferred me to a manager, in which she claimed she couldnt confirm that I was the person who created the order and that I should call customer service. I proceeded to call customer service, to which I was put on with an agent, who couldnt clarify why my order was cancelled. I was then put on with a supervisor, who kept me on hold for 15 minutes to which her resolution was we cannot give you a reason to why your order was cancelled. Pushing aside my frustration, I decided to reorder through a different location. I ordered through the one hour pickup option on the website. I figured Id call to confirm my order was placed correctly this time. I call the second location, an employee picks up and is very unwelcoming from the start. Doesnt say hello, just says what do you need?. I proceeded to tell her my situation, and she says if your order was cancelled we dont have that item in stock. I told her it said that the website shows it has two of the item in stock, and was it possible to check for the item. She responds with I cant check that item number for you, what is the item youre looking for?. I tell her the description of the item, she yells to one of her employees over the phone and asks him if they have any of the item in stock, and within seconds the employee responds no. I hang up, and honestly am considering canceling my efforts all together, but decide to try ordering one more time through a different location. I call this location, which is now an hour away from me, but still figured it might be worth it since it was an expensive order. The man picks up the phone and angry already, asks me what I want, and before I can answer, hangs up on me. Awful experience, I will never shop at Staples again.
  

  Staples, Inc.

  Date: 06/02/2025

  Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.
  

  Staples, Inc.

  Date: 06/06/2025

  Staples apologizes to the customer. We attempted to reach the customer by both phone and email to offer further help. We did not reach out and the customer and did not get a response. If the customer still wants help the customer can reach *** case owner at the phone number in the given in the voicemails and emails to them

• Review fromRegan L

  Date: 05/22/2025

  1 star

  Regan L

  Date: 05/22/2025

  We had a business account with ********************** for many years with no problem. However, during the last billing cycle they charged our annual fee twice. We refused to pay it since there was a duplicate charge and reached out to Staples to have one of the charges credited so we could pay the correct amount and move forward as usual with our annual membership. After WEEKS of back and forth, trying to get our account credited properly, we finally lost patience and just requested them credit both charges and close our account completely. We have an email trail with **** ********* (Lead II Business Process) and ***** **** (Accounts Receivable Specialist) tracking our request to cancel and refund our account as well as confirmation from them that this would be done and the matter would be put to rest. The next thing we knew, on January 17, we were contacted by a collection agency on Staples behalf trying to collect BOTH charges ($598) when it was Staple's mistake for charging our account twice in the first place and we had documented confirmation from two of Staple's employees that our account would be credited and closed. So, I had to reach back out to staples and again was reassured this would be taken care of. However, on May 22nd, we were contacted by the collection agency AGAIN for a charge of $299 for a single membership. We as a business pay our bills on time, every time. We do not take allegations of outstanding balances lightly and do not appreciate being contacted by a collection's agency over charges that we were told would be credited. We are also not the type to post negative reviews because as a small business we understand their significance. However, we feel we have been taken advantage of despite exhausting all efforts to dispute these charges with Staple's directly and time and time again being told by them that they would take care of our concerns only to be contacted again weeks or even months later requesting payment for charges they should have credited.
  

  Staples, Inc.

  Date: 05/27/2025

  Staples
  is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.
  

  Staples, Inc.

  Date: 06/02/2025

  Staples apologizes for the inconvenience. We have reached out to the customer and have been taking further actions to resolve this 

• Review fromSYLVIA ANN G

  Date: 04/17/2025

  2 stars

  SYLVIA ANN G

  Date: 04/17/2025

  4-6-2025 ordered desk for $195,74. 4-8-25 driver delivered, but I met him outside, that I cancelled the order, 4-7-25. ***************** *** said yes, they know I cancelled, and I would get a REFUND in the mail. Today is 4-17-25, and Nothing in my mail or in my account.
  

  Staples, Inc.

  Date: 04/21/2025

  Staples apologized for the inconvenience, advised refund was processed and provided expectations on when the refund would be received.

• Review fromOni M

  Date: 04/17/2025

  1 star

  Oni M

  Date: 04/17/2025

  I mistakenly bought a ****** V15 G4 laptop as a birthday gift instead of another laptop. It is a pretty good computer, so I have no complaints there, but when I asked the company to return this item. Which I only had for less than a day, they refused and directed me to take it in store. The only problem is that store is over 22 miles away! With traffic thats over 90 mins (*******) of travel time one way! So now I had to travel to that store to get my money back for an item I only had for not even a day!I know no other store, who wouldn't just send a *** slip, and inspect the item when they receive it.I so mad at the lost of my time and money.
  

  Staples, Inc.

  Date: 04/22/2025

  Staples apologies for the inconvenience, a return was processed. We appreciate the customer providing feedback on the return process.

• Review fromBob B

  Date: 04/12/2025

  1 star

  Bob B

  Date: 04/12/2025

  It's a trap (!) for deceptive practices. There's a big button on the screen says "No Thanks". Then I realized it's for a receipt. No big deal. Until I saw my credit card statement and they charged me $14.75 for a 5 pack of mailers that were $6.75. The search on their website is of no help to verify this as it returns over 4000 results no matter which combo of terms I put in, even when I use their own item number from their Staples-branded product. Nothing like paying $3 per mailer with no recourse. Caveat emptor? Sure, but how can they get everything so wrong.
  

  Staples, Inc.

  Date: 04/14/2025

  Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.
  

  Staples, Inc.

  Date: 04/16/2025

  Staples apologizes for the inconvenience. We have reached out to the customer by email to offer our help and get more information. We have not heard back from the customer. Once we have a response with the required information, we will continue to assist with a resolution.