Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The TJX Companies, Inc. has 363 locations, listed below.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  550 Cochituate Rd Framingham, MA 01701-4654

• 

  The TJX Companies, Inc.

  5072A W Main St Kalamazoo, MI 49009

• 

  Winners Apparel (Canada)

  12101 72 Ave Surrey, BC V3W 2M1

• 

  Winners Apparel (Canada)

  4700 Kingsway Burnaby, BC V5H 4M2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to TJMAXX in reference to an order that arrived damaged and pretty much not usable. The order were two perfumes. The order was originally placed on April 30th. The order was received as received with in a week. I'd been trying to contact via Chat but was unsuccessful. Ultimately ended up filling out an online contact form. I never heard back. I recently reached out again and received a smart email indicating there was a response in reference to my damaged order and that was it. Nothing mentioned of my complaint or damaged items or any resolution offered. As a result I'm not filing a complaint with BBB. All I wanted was a refund or the items reshipped. I was surprised at the customer service I received from what I once thought of as a great company.

  Business Response

  Date: 06/16/2025

  Dear Lada,

  We regret any inconvenience this has caused. A refund has been issued in the amount of $27.80 to reimburse you for the damaged items in your order. Your refund confirmation number is RET08133271. Please allow 5-7 business days for this amount to show up on your bank or ****** statement, depending on your banking institution. We appreciate you reaching out and are happy to help. 

   

  Customer Answer

  Date: 06/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Lada *******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/7/25 I purchased a $30 purse from a ******* located in ***************. I discarded the tags and receipt as I was certain I was purchasing a sturdy bag. Within 20 minutes of purchasing, the handle broke off of the purse, essentially making it useless. When I tried to return it the same day, I was told that because the charge was still pending, that I would have to wait until it processed and bring it to any TJ Maxx with my original form of payment. On 6/10/25, I took the purse and proof of purchase from my banking app to the ******* located in ***********, *****. After waiting 25 minutes in line, I was told by the store clerk that nothing could be done without the receipt or tags. She was incredibly unhelpful, condescending and rude. She barked at me to take the purse with me upon leaving but at that point I considered it garbage. Im incredibly disappointed with how this was handled as I did provide proof of purchase.

  Business Response

  Date: 06/11/2025

  Dear *******,

  Thank you for contacting HomeGoods **************** regarding your experience in our store.
  
  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by email and the phone number you provided. If you may reach out to our customer service representatives at ************** during business hours 9am to 6pm Est. to further assist.
  
  

  Customer Answer

  Date: 06/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two small trees as decor for our home from the HomeGoods store in ******, ********. After a few months, when trying to carry the tree from the top, it came off the vase and we have not been able to return both for a refund. Keep in mind, we have also used the *** credit card, so essentially the credit card itself will be getting a refund.

  Business Response

  Date: 06/16/2025

  Dear *******,

  We are happy to learn that our management team was able to reach you and resolved the issue. We regret any inconvenience this has caused. If you have any questions or concerns, please dont hesitate to contact Marshalls **************** at **************. Our **************** Department is open Monday through Friday, 9 am 6 pm EST.
  
  

  Customer Answer

  Date: 06/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:06/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My TJMAXX credit account was closed on April 4, and I am still owed a refund. Despite this, the company has twice inaccurately reported my account, with a $0 balance, as delinquent to the credit reporting agencies. These false reports have negatively impacted my credit, and I have had to call customer service repeatedly over the past three months to request that they correct the error and file disputes with the credit bureaus.This ongoing issue has caused undue stress, wasted significant time, and harmed my creditworthiness through no fault of my own. I find this to be a completely unacceptable and negligent business practice, and I am seeking immediate resolution: the correction of all inaccurate credit reports and the full refund I am owed.

  Business Response

  Date: 06/09/2025

  Dear ******, 

  We are happy to learn that the issue that you experienced has been resolved with our ******************* team.
   
  If you have further question, please contact *******************. You may visit their site at ***********
  You may also call them at **************, and they will be happy to help. 
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** has owed me a reimbursement for over 4 months now. Closed my account and refused to refund me.

  Business Response

  Date: 06/09/2025

  Dear ******,

  We are happy to learn that the issue that you experienced has been resolved with our ******************* team.

  If you have further question, please contact *******************. You may visit their site at ***********
  You may also call them at **************, and they will be happy to help. 

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Winners **** location, Monday June 2 2025, black manager was absolutely rude and nasty behaviour toward customers, and always lazy when u ask for assistance, really major problem at this **** location

  Business Response

  Date: 06/09/2025

  Dear *****,

  
  We acknowledge receipt of the complaint of Mr. ****** ********** has a customer service dedicated to resolving customer complaints. Our records does not show that Mr. ***** attempted to contact ********** customer service to discuss his complaint before contacting the BBB. We have however contacted Mr. ***** and he has not responded to our email and phone call. All customers can contact TJX Canada by calling ************** from Monday to Friday (9-5 EST) or by sending us an email via our website : ******************************************* .

  Customer Answer

  Date: 06/09/2025

  Seriously worst customer service in the industry, she was completely rude and too lazy to interact with customers!! ************************ have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gift card that was issued to me due to a cancelled order has been removed from my account. States the credit is expired, this was issued from my personal funds and should not be fraudulently confiscated by TJX Companies for their own profit.

  Business Response

  Date: 06/05/2025

  Dear ****,

  We regret any inconvenience this has caused. We reissued your gift card on 06/04/2025. You should receive the gift card by email within ***** hours. Please be sure to check your Spam/Junk folder. We appreciate your reaching out. Were happy to help.

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint regarding a deeply upsetting and humiliating experience that occurred today, June 1, 2025, at approximately 5:00 PM, at my local T.J.Maxx store. The incident involved a store manager named *****, whose conduct was not only unprofessional but also completely unacceptable.I visited the store to return an item that, while lacking a sewn-in label, still had the original T.J.Maxx price tag attached. Instead of being treated fairly and respectfully, I was accused by Manager ***** of switching the tag and attempting to return a different item, which is a completely false and offensive accusation. I was essentially accused of thefta crime I would never commit. I am a person of integrity and have never engaged in any dishonest *********** make matters worse, Manager ***** raised her voice and made the accusation loudly in front of a line full of customers, publicly humiliating me. I was stunned, embarrassed, and hurt. I have been a longtime, frequent customer of this store, and have spent thousands of dollars here annually. Many of the employees even recognize me by face and have always treated me with kindness and professionalismuntil now.I cant help but feel that Manager ***** may have unfairly stereotyped me based on my age or ethnicity. Her behavior felt discriminatory and targeted, and it has left me feeling completely unwelcome in a store that was once a trusted part of my neighborhood. I now feel uncomfortable and disrespected in a place where I used to feel at home.This incident has caused me significant emotional distress, and I consider it a clear case of defamation of character and discriminatory treatment. I am requesting that this matter be formally reviewed and investigated by ****Maxxs corporate office, and I ask for the Better Business Bureaus assistance in securing a written apology and appropriate corrective actions to ensure no other customer has to endure what I did.

  Business Response

  Date: 06/04/2025

  Dear *********,

  Thank you for contacting Tjmaxx **************** regarding your experience in our store.

  
  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by email and by the phone number you provided. If you may reach out to our customer service representatives at ************** during business hours 9am to 6pm Est. to further assist.
  
  

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a highly energetic maxxinista. I was excited to come shopping at the ******************* store in ***********, **, in hopes of finding some great items to add to my collection of handbags. In the past, this location has had a very good selection of merchandise to choose from, making it one of the better stores in *********** for Merchandise selection. However, considering the location, I have noticed the level of customer service has started to decline, leaving customers dissatisfied.On this particular occasion, I found a **** ************** beauty organizer on sale for $10. However, the bag was dirty on the bottom and handles. I searched every shelf for another, but it was the only one, so I brought it to the register and politely asked the cashier (description: mature age adult, ***** skinned, heavy set, hair was blonde/gold, short & close cut) to ask a manager if they could discount the item due to the product being dirty. The cashier responded, stating, NO! The item is already discounted, a manager is not going to do anything additional! I replied, That simply is not true. I shop with this company all the time. She then whispered something to a person next to her, who replied No. She walked off, came back, and said the manager said no. A manager never came to the counter to address me or the situation, and it was handled unprofessionally. I was told the store manager's name was ***** when I asked. However, I am unaware if the store manager was aware of the incident since no manager responded to the counter at the requested time. I decided to shop at a different retailer since I was shown a lack of value from the company.

  Business Response

  Date: 06/03/2025

  Dear *******,

  Thank you for contacting ************************ regarding your experience in our ***********, LA store.
  
  We are happy to learn that the issue that you experienced within our store has been resolved with our Store Manager and regret any inconvenience this has caused. For any future experience please feel free to contact ************************ at ************** Monday through Friday, 9 am 6 pm EST.
  
  

  Customer Answer

  Date: 06/03/2025

  I have spoken to the store manager ****** regarding the situation that took place at her store. She made me aware that she was not at the store on 5/31/25 and apologized for inconvenience. However, no solution was made regarding the item that was dirty that was purchased. I was then encouraged to come shop again with the store that still has made no attempt to rectify the situation or provide any form of customers courtesy. My expectations as a customer were surely significantly higher than the expectations of the company.
  
  

  Business Response

  Date: 06/09/2025

  Dear *******,

  We are happy to learn that the issue that you experienced has been resolved and regret any inconvenience this has caused. If you have any questions or concerns, please dont hesitate to contact ************************ at **************. Our *************************** is open Monday through Friday, 9 am 6 pm EST.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out for assistance with locating a receipt for an in-store purchase. I recently attempted to return a shirt to the store, but was informed that without the original receipt, I could only receive a store gift card.While I no longer have the paper receipt, I do have proof of purchase through my bank statement, which clearly shows the transaction made at your store. Id prefer to receive a refund to my original form of payment and would like to see if the receipt can be retrieved or verified through your system.Please let me know what information you need from me to help move forward with this.

  Business Response

  Date: 05/26/2025

  Dear ****,

  We were disappointed to learn poor return experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by email and the phone number you provided. If you may reach out to our customer service representatives at ************** during business hours 9am to 6pm Est. to further assist.