Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The TJX Companies, Inc. has 363 locations, listed below.

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  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  550 Cochituate Rd Framingham, MA 01701-4654

• 

  The TJX Companies, Inc.

  5072A W Main St Kalamazoo, MI 49009

• 

  Winners Apparel (Canada)

  12101 72 Ave Surrey, BC V3W 2M1

• 

  Winners Apparel (Canada)

  4700 Kingsway Burnaby, BC V5H 4M2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the ** Maxx store at ************************************************ on 6/21, to return a few defective items recently purchased all of which were listed on my receipt. One itema measuring cupwas initially difficult to locate on the receipt due to the volume of items I had purchased and how it was labeled.A manager named "***** B," who had 2 flags in her hair, went to the back of the store & returned with a measuring cup that was clearly half the size of the one I had purchased. She tried to issue a store credit of $2.99 based on that smaller item. I politely explained what I bought was significantly larger and asked if the store credit could be adjusted to $4.99. She refused.When I asked to speak to the store manager, she told me she was the manager on duty. I then asked for the name of the store manager or district manager to follow up on this issue, & she flatly refused to provide any *************** information. She also refused to take my contact details to pass along. Rather than de-escalating the situation or helping in any meaningful way, she dismissed my concerns & did nothing to resolve the issue. Her behavior came off as hostile, unprofessional, & unwilling to assist.Eventually, the measuring cup I brought in was found on the ************ was priced closer to $4, not the $2.99 ***** was insisting on. I want to formally file a complaint against this manager for her unhelpful attitude, refusal to provide basic information, & poor handling of the situation. *** worked in retail myself. I find it incredibly disappointing that a $2 price difference was allowed to escalate to this point.On a positive note, a staff member named ***** went above & beyond to help. She assisted me in searching for the correct item, including checking the back of the store where customers aren't allowed, & she suggested checking back later in the week. ***** was kind, helpful, & the only employee who demonstrated genuine customer service. I sincerely appreciate her efforts.

  Business Response

  Date: 06/30/2025

  Dear Shauncy,

  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by the phone number you provided. If you may reach out to our customer service representatives at 1-800-926-6299 during business hours 9am to 6pm Est. to further assist.

   

  Customer Answer

  Date: 06/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:

  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #23503163. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  
  Regards,
  
  
  
  Shauncy Claud

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Returned unused/ tagged merchandise, along with original Receipt for Refund to T J Maxx requesting my Refund be returned to my new Bank ATM card and was refused, and told the only other option to returning the item, was to accept a Gift Card. When I contacted ************************** I was told I would have to present a letter from my Bank. Please assist. Thank you.

  Business Response

  Date: 06/23/2025

  Dear ********,

  Thank you for contacting Tjmaxx **************** regarding your experience in our Store.

  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by the phone number you provided. If you may reach out to our customer service representatives at ************** during business hours 9am to 6pm Est. to further assist.
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My item was shipped supposedly on June 11th. When I checked tracking 48 hours latter it still showed that the shipper did not have it. I contacted Marshalls who said it WAS shipped and that Lasership/****** just hadn't scanned it in. I reached out to Lasership/****** who said they did not have it in their possession and that they have NOT received it. So ********** has either lied or Lasership has lied but my package is not here and I expect to see it by Wednesday, June 18th which is when I am supposedly to receive it. So they can either find my item and ship it to me or refund me my money or I will go to my bank and file a fraud charge.

  Business Response

  Date: 06/19/2025

  Dear Andrea,

  We regret any inconvenience this has caused. A refund has been issued in the amount of $85.39 to reimburse you for order #30666103667. Your refund confirmation number is RET08139590. Please allow 5-7 business days for this amount to show up on your bank or PayPal statement, depending on your banking institution. We appreciate you reaching out and are happy to help. 

   

   

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday June 7th. I went into the local store located on ****************** to return a rug that I purchased. The lead on duty that night stated that I could not return the rug due to it having a stain on it. Which is the reason for me returning the rug. I am a very busy person and was not able to return the rug sooner, but I did return it within the return window period. The Lead ****** told me that I would need to speak with the manager the next day. I called the manager and her stated that he most likely would not be able to return it due to there store policy.If I had known when purchasing the rug I would have asked to look at the rug closely before I took it out of the store. I was never told that there was any policy the have in place. I would like my money back as I fell like this is a lot of money to waste for something that I did not cause.

  Business Response

  Date: 06/17/2025

  Dear Jamieka,  

  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by the phone number you provided. If you may reach out to our customer service representatives at HomeGoods 1-800-888-0776 during business hours 9am to 6pm Est. to further assist.
  
  

   

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a 10% discount on my purchase if I let the clerk make a hard pull on my good credit. I let her make the credit card application then she said the credit card company would get back with me and I received NO discount. I have good credit so it should have gone through. I received a letter from ************** stating to call them just to make sure I am who I say I am. So, I am approved but received no discount. I feel that this is a scam to get customers to apply for the credit card then saying the company would get back with me and I did not get the discount they promised.

  Business Response

  Date: 06/19/2025

  Deah Holly,

  We were disappointed to learn of your poor experience. Our Synchrony Financial team tried to reach you at the phone number provide.

   
  If you have further question, please contact Synchrony Financial. You may visit their site at tjx.syf.com
  You may also call them at 1-800-982-6879, and they will be happy to help. 
  
  

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23458959. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My issue was not with the bank as discussed with Synchrony. The issue is with TJ Maxx offering a 10% discount for applying for a Credit Card. "You will get 10% off this purchase if you apply." Not true if bank cannot instantly issue the approval or if you have to wait a few days or hours for approval then you have lost out on the discount and pulled a hard credit check. My problem is with TJ Maxx presentation on the offer.  It was a bait and switch tactic by TJ Maxx and now a shift in responsibility by pawning the blame off on Synchrony Bank.  The bank was not the issue. 
  
  
  
  
  
  Regards,
  

  Holly

  
  

  
  
  

   

  
  

   

  Business Response

  Date: 06/25/2025

  Dear Holly,

  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by the phone number you provided. If you may reach out to our customer service representatives at 1-800-926-6299 during business hours 9am to 6pm Est. to further assist.

   

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to TJMAXX in reference to an order that arrived damaged and pretty much not usable. The order were two perfumes. The order was originally placed on April 30th. The order was received as received with in a week. I'd been trying to contact via Chat but was unsuccessful. Ultimately ended up filling out an online contact form. I never heard back. I recently reached out again and received a smart email indicating there was a response in reference to my damaged order and that was it. Nothing mentioned of my complaint or damaged items or any resolution offered. As a result I'm not filing a complaint with BBB. All I wanted was a refund or the items reshipped. I was surprised at the customer service I received from what I once thought of as a great company.

  Business Response

  Date: 06/16/2025

  Dear Lada,

  We regret any inconvenience this has caused. A refund has been issued in the amount of $27.80 to reimburse you for the damaged items in your order. Your refund confirmation number is RET08133271. Please allow 5-7 business days for this amount to show up on your bank or ****** statement, depending on your banking institution. We appreciate you reaching out and are happy to help. 

   

  Customer Answer

  Date: 06/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Lada *******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/7/25 I purchased a $30 purse from a ******* located in ***************. I discarded the tags and receipt as I was certain I was purchasing a sturdy bag. Within 20 minutes of purchasing, the handle broke off of the purse, essentially making it useless. When I tried to return it the same day, I was told that because the charge was still pending, that I would have to wait until it processed and bring it to any TJ Maxx with my original form of payment. On 6/10/25, I took the purse and proof of purchase from my banking app to the ******* located in ***********, *****. After waiting 25 minutes in line, I was told by the store clerk that nothing could be done without the receipt or tags. She was incredibly unhelpful, condescending and rude. She barked at me to take the purse with me upon leaving but at that point I considered it garbage. Im incredibly disappointed with how this was handled as I did provide proof of purchase.

  Business Response

  Date: 06/11/2025

  Dear *******,

  Thank you for contacting HomeGoods **************** regarding your experience in our store.
  
  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by email and the phone number you provided. If you may reach out to our customer service representatives at ************** during business hours 9am to 6pm Est. to further assist.
  
  

  Customer Answer

  Date: 06/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two small trees as decor for our home from the HomeGoods store in ******, ********. After a few months, when trying to carry the tree from the top, it came off the vase and we have not been able to return both for a refund. Keep in mind, we have also used the *** credit card, so essentially the credit card itself will be getting a refund.

  Business Response

  Date: 06/16/2025

  Dear *******,

  We are happy to learn that our management team was able to reach you and resolved the issue. We regret any inconvenience this has caused. If you have any questions or concerns, please dont hesitate to contact Marshalls **************** at **************. Our **************** Department is open Monday through Friday, 9 am 6 pm EST.
  
  

  Customer Answer

  Date: 06/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:06/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My TJMAXX credit account was closed on April 4, and I am still owed a refund. Despite this, the company has twice inaccurately reported my account, with a $0 balance, as delinquent to the credit reporting agencies. These false reports have negatively impacted my credit, and I have had to call customer service repeatedly over the past three months to request that they correct the error and file disputes with the credit bureaus.This ongoing issue has caused undue stress, wasted significant time, and harmed my creditworthiness through no fault of my own. I find this to be a completely unacceptable and negligent business practice, and I am seeking immediate resolution: the correction of all inaccurate credit reports and the full refund I am owed.

  Business Response

  Date: 06/09/2025

  Dear ******, 

  We are happy to learn that the issue that you experienced has been resolved with our ******************* team.
   
  If you have further question, please contact *******************. You may visit their site at ***********
  You may also call them at **************, and they will be happy to help. 
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered clothes online from **************************, like I frequently do. This was a larger order and instead of returning the items in-store, which I frequently do, I opted to return these items via mail, online. In the original shipping, they provide a barcode for in-store returns and a label for mail-in returns. I used the original packaging and label provided and mailed all of the items, I kept nothing, back to the merchant. I used FexEx on 3.29, but sadly was not provided with any tracking info other than a text which expired before I got to it. The merchant received the items, but only provided me with a partial return. The entire order was $789.69 and I received a refund for $606.28, leaving $183.41 still due back to me. This all happened in March/April of 2025 and I followed up with the company twice since. The credit card company, *************, said without 'proof' they can't help me. I told them about the details tied to this return and the only proof I have is the text from ****** The merchant never acknowledged receiving any of the items, and the only verification was the refund for the incorrect amount of $606.28. Please help as I'm getting nowhere with them.

  Business Response

  Date: 06/12/2025

  Dear Jolene,

  We regret any inconvenience this has caused. We can confirm that your return has been received and processed. Your refund confirmation number is RET08126982. We have refunded your original payment method in the amount of $221.42 on 6/10/2025. Please allow 5-7 business days for this amount to show up on your bank or PayPal statement, depending on your banking institution. If the refund was issued as a gift card you can expect to receive the gift card in 7-10 days by mail. If you need additional assistance, please contact our Customer Service Department at 1-833-888-0776 and we would be happy to assist you.