Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The TJX Companies, Inc. has 363 locations, listed below.

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  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  550 Cochituate Rd Framingham, MA 01701-4654

• 

  The TJX Companies, Inc.

  5072A W Main St Kalamazoo, MI 49009

• 

  Winners Apparel (Canada)

  12101 72 Ave Surrey, BC V3W 2M1

• 

  Winners Apparel (Canada)

  4700 Kingsway Burnaby, BC V5H 4M2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tank and short sets that were from this company. I had only received the shorts with no tanks on August 13. I emailed the support and they responded that the items were delivered and are not hearing that I did not receive the full order. They will not give me a phone number to speak with someone. I sent numerous emails trying to get some assistance. There is no solution that they are giving me and they are not giving me money back or sending out the missing items.

  Business Response

  Date: 09/11/2022

  We're so sorry to hear items were missing from the products.

  We were unable to locate the order number regarding the missing items. Please reach out to our customer service with the order number and we will be happy to make this right.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store on Sunday. a black woman with ****** looked at me up and down several times. then she followed me and my husband around the store - even my husband noticed it. when I went to the cash register to return the blanket and buy a carpet, she went to the cashier and said that the blanket needed to be checked. she opened the package, which had no stickers other than the clearance , and said that she would not accept it because it was dirty and had some hair. I did not argue with her and said that I had no problems and would bring it to the store where I bought it, because the manager of this store put the price on me herself. I didn't unpack the duvet at the store, but the color of the duvet matches my bedroom very well and there were decorative pillows on top of that. but when i got home it turned out to be queen size and my bed is king so i brought it back.I didn't see any hair on it. when I put the blanket in the basket, the woman did not leave, but began to tell me about return policy. It turned out that if I have a receipt, I can return the goods within 30 days. I just lost control of the behavior of this woman and said to take the blanket, because that's how they sold it.She started arguing and yelling at me. she told me to shut up, at my request to give me first and last name, she turned around and went far away from me,screaming at the whole store that she would not give me her information and I should disappear. she humiliated me in front of 100 people. behaved unprofessionally, incorrectly, did not observe subordination, was rude and brought me to tears. I rushed out of the store without taking my property for which I paid and I called 911. The police took information from her, said that it was the manager on duty and she said I no longer have the right to enter "her" store, as I would be arrested .I don't think she is authorize to do it and took my property what I paid for its a fraud.Human right department gave me an attorney.

  Business Response

  Date: 09/04/2022

  Thank You for contacting HomeGoods Customer Service.

  We understand our District Manager, *****, has reached out to you and this issue has been resolved.

  We appreciate you taking the time to write.

  Sincerely,
  
  *****
  HomeGoods Customer Service

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of June 2022, I opened up a credit card #******************* which I am very happy with. I then received an email on 07/17/22, saying to download their app in order to receive their benefits from the card that I had just opened, which I did. It proceeded to ask me for my social security number which I entered and it auto-filled my personal information. I continued to hit next and I suddenly got an alert saying congratulations! Youve been approved for a credit card #*******************. I immediately called customer service and told them that this was a MISTAKE, and that I merely followed the prompts in order to receive benefits for the original card ending in ****.. The manager said that this hard inquiry would be cleared in approximately 2 weeks. Well it was not I then received a letter saying that I in fact DID open up that second card which I did NOT. When I called back to dispute their response, I keep getting told that it will absolutely and definitely be removed within a couple of weeks, but I then I get a response that I did open up the 2nd card. I have now received four of the exact same duplicate Computer generated letters saying that I DID open the second account. PLEASE, I am looking for them to clear the 2nd hard inquiry, and not the 1st one because that one is legitimate. Can you please help me get this 2nd hard inquiry removed from the credit bureaus and get my credit score corrected?

  Business Response

  Date: 08/21/2022

  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.

  Customer Answer

  Date: 08/21/2022

  Better Business Bureau:

  I would like to wait and see if Synchrony contacts me before accepting TJMaxxs response because it would then close out the complaint. It has been my experience in the past, that sometimes promises are made, but have not been carried through. Also, I have contacted TJMaxx so many times and never received a resolution, therefore, I will wait for Synchrony to contact me.

  Thank you, ***************

  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 08/28/2022

  Thanks you for getting back to us.

  We understand a Representative from ******************* has contacted you and this issue has been resolved.

  We appreciate you taking the time to bring this to our attention and hope to see you in one of our stores again soon.

   

  Sincerely,

  *****

  TJX Customer Service

  Customer Answer

  Date: 08/31/2022

  This is NOT true Your representative did NOT resolve the issue and he was NOT willing to help me at all.  As a matter of fact, he was rude! He said you opened the account and I do not see any messages in our system where there was anybody else with a similar problem with the app, so nothing will be done!  He said if I want to go to Corporate, I can. His name was ********** who is a Sr. ****** Affairs Specialist. I dont even know who to contact in Corporate how was this man helpful?? I explained that I followed the instructions to download the app to start getting info for the initial new card that I opened and suddenly got notified congratulations, you have been approved for a new credit card!. I told him that I just opened an account and would never ask to open a 2nd account within two weeks, but he was rude and was not willing to help me, and said to call Corporate. All I want is the SECOND hard Inquiry removed because it was not my fault that the app did not work properly for me that day. I even called within a few minutes to tell customer service what happened.  Can you please help me? I dont know who to call from here, and a hard inquiry takes over TWO YEARS to clear. Thank you!

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've bought TJ Maxx gift card #*******************. In July 2022 while trying to pay in the *** ********** I've learned that the remaining balance was stolen from the card and used to pay for an online purchase using a TJMaxx.com account with established name and address. TJMaxx.com refuses to cooperate in the matter while I filed a police report with the *********** and provided to TJMaxx.com a copy of the report. According TJMaxx.com the transaction in question is "6/16/22 - $20.62 used at tj maxx.com". I strictly believe that TJMaxx is able to contact the thief and reimburse my losses. Cases CS6062609, CS6154222.

  Customer Answer

  Date: 08/23/2022

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 08/25/2022

  Thank you for contacting TJ ********************* regarding your gift card.

  We regret any inconvenience this may have caused. A replacement gift card for $20.62 has been requested. It should arrive in your email inbox within one week.

  We appreciate your reaching out.

   

  Sincerely,
  
  *****
  TJ *********************

  Customer Answer

  Date: 08/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************, *********************************************************************************************** False and misleading advertisement The shelf had nothing on it $****. Everything started at $4.99. The male Caucasian clerk said he would have to change the sign to $4.99 and below. I said OK, but for now, I wanted my tea for $****. He would not sell it to me for ****. He went to get another clerk. It appears they were looking for items to put on the shelf for $****. I purchased the $4.99 tea. Homegoods owes me $1.

  Business Response

  Date: 08/10/2022

  Dear ******,
  
  Thank you for contacting TJ ********************* regarding your experience in our ************, ** store.
  
  The signage in our store indicates the item are $3.99 and up, the prices vary.
  
  Please be assured it is never our intention to mislead our customers in anyway and we apologize if the signage in our store was confusing.
  
  We are sending you an egift card in the amount of $5.00 as a token of our appreciation for your being a loyal customer.  It will be sent in a separate email from ******************************* within one - two business days.
  
  Again, thank you for taking the time to write.
  
  We hope you will shop with us again soon.
  
  Sincerely,
  
  *****
  TJ *********************

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently scheduled a payment to pay off my credit card. I did this on Friday when I looked back on Saturday the website did not show that I had scheduled a payment, it didnt take it out of the account, nor did it show a decrease on my monthly balance. So I made another scheduled payment assuming that it hadnt been scheduled. To my disappointment I received two 165$ transactions in my account. I thought no problem I will just call back and have it put back into my account. Well I thought wrong, they said that I could either keep the credit or I could Wait **** business days to receive a paper check in the mail. First of all thanks for nothing, because I will get paid again before this check arrives, Seeing as there is absolutely no way to expedite the money. Theres no way to wire it, so basically Im S#%T out of luck until I get paid. This is terrible customer service and being in the 21st century is ridiculous. We are living in a recession and now I cant have my money back in my account. Took them two seconds to take it but I cant get it back for **** days. Im disgusted and more than infuriated that Im going to have to budget for the next two weeks for gas and food because they wont return my money electronically. This is terrible customer service, if I could give TJ MAXX negative stars like my bank account is going to be, I would!!!

  Business Response

  Date: 08/10/2022

  Dear ********,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *********************** ****************

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a defective item here. Even though defective they still wont accept it.Seminole

  Business Response

  Date: 08/10/2022

  Dear ****,
  
  Thank you for contacting ** *********************.
  
  We were sorry to hear that the store was unable to accept your return. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly respond to the email we sent you via our *************************** with a copy of your full receipt and a picture of the defective item with the ** Maxx tags, it would assist us in following up on this matter. 
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  ** *********************

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  It doesnt seem like you understand or did not read fully the initial message. See here for a full recount.

   

  Bought a defective item from my local store (**** ********, ********, ** *****). Realized it was defective after I opened the box and saw paint bubbling on the surface then put it right back in. I was going to just swap it out but they had no more left. Disappointed and a bit annoyed that I now had no options to remedy this fully i went over to return it. Low and behold they would not return it without the receipt... so i had to take store credit. for a defective item. Unethical. I have to pay for their poor quality management and warehousing practices? The store manager was over at the counter already because they were trying to give me less than I paid by applying a ****-down sticker to the product. Refused to give her name and told me to call some number. I was in on 8/7 at 1 pm at the store mentioned above if you need to find the store manager for quality reasons. Next step is FTC and attorney general if I do not get a quick resolution to these unethical practices in my instance. Also wondering why you have these unethical receipt rules even for defective goods... let me know if you do anything about the manager as well. Does not seem like a good fit. If you are going to have unethical corporate policies should have managers that help balance in situations like these to keep you out of trouble.

   

   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 08/12/2022

  Dear ****,
  

  Thank you for contacting the Better Business Bureau regarding your experience at our ********, ** store.
  

  In the interest of customer service, we are sending you a check in the amount of $52.99 ($49.99 + 6% sales tax) to reimburse you for the outside game set. Please allow ***** business days for this to be received in the mail.
  

  We are pleased that we were able to assist you with this and look forward to seeing you in our stores again soon.
  

  Sincerely,
  
  *****
  HomeGoods Customer Service

  
  

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased goods from TJ Maxx online on July 18, 2022 (Order #**********)and July 24, 2022 (Order #**********), paying for both via PayPal. I returned some of the merchandise to my local store today (July 30, 2022) only to discover that I could only receive a merchandise credit for $262.45, rather than receiving a credit back to PayPal because I had used PayPal to pay for the transaction. This is totally unacceptable in that TJ Maxx prominently displays on their website that they accept returns at their local stores, but only advises you that it will not credit your PayPal account if you return to your local store after you click through numerous pages deeply embedded in the website. If this is their policy, then they should refuse to accept PayPal or prominently display this policy on their web page or just before check out. Otherwise, their policy is not adequately disclosed so that customers can make appropriate choices. As things currently stand, TJ Maxx has my money and the merchandise until I find something else I want at TJ Maxx. I only purchase online merchandise from companies in which I can make local returns. In the past, I have spent over $5000 per year at TJ Maxx. If this is the way TJ Maxx treats its customers, my patronage will end immediately. I am respectfully requesting that my credit card be credited for $262.45. I will happily return the gift card I was issued for this amount.

  Business Response

  Date: 07/31/2022

  Thank you for contacting TJ ********************* regarding your recent return.

  
  Our return policy states, purchases made with PayPal and that are returned to a T.J.Maxx store will receive any refund in the form of a merchandise credit. Purchases made with PayPal that are returned by mail will receive charge credit, minus the $10.99 return shipping and handling fee.
  

  You can find more information on our return policy and PayPal at the following link: https://tjmaxx.tjx.com/store/jump/topic/find-help/easy-returns/2400118#PayPalreturns
  

  We appreciate you reaching out.
  
  
  Sincerely,
  
  *****
  TJ *********************

  Customer Answer

  Date: 07/31/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:07/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/28/22, the store manager that did not respect a ticketed item. It had a ticket price of $50 dollars and she just ripped it off and said it was $150. She argued that she did not know who put that label there to which I replied that I don't carry a machine around or own one for that matter to be installing ticket prices at stores. And then she said that she wouldn't dare to say I did it but she did insinuate that by saying that. In the end, I told her that the item was already on the floor and priced and that she had to respect the price and she said NO. but legally she needed to respect the price since it was priced and on display.

  Business Response

  Date: 07/31/2022

  Dear ****,
  
  Thank you for contacting TJ *********************.
  
  Customer courtesy and convenience are very important to us, and we apologize if you feel our price verification/ticket check procedures were not handled properly. It is our policy to sell merchandise for the correct price at all times. If a pricing error is detected, a manager or associate will be called to verify the price of the merchandise. Please note that a price check will be done if the ticketed price appears too high, or too low. In order for us to remain consistent in our stores, we must stand behind this policy and hope you understand our position.
  
  Please be assured that we have discussed your comments and concerns with the appropriate people review and attention.
  
  Again, thank you for taking the time to e-mail us and for bringing this to our attention. 
  
  You are a valued TJ Maxx customer, and we look forward to better serving you in the future.
  
  Sincerely,
  
  *****
  TJ *********************

  Customer Answer

  Date: 07/31/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They have not provided any solution. Any business that has an item ticketed and on the floor already, respects the price and not insinuate the customer changed it like the store manager suggested. They have emailed saying only that they thank me for the commments but no answer directly from manager and no word on the outcome requested  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am really hoping that someone would take the time to Investigate this for me. Company has a credit card, that offers certificates based on a percentage of your charges. However, when you receive those typic it and try to redeem them at the stores, youre often told there is a zero balance! Some certificates have a value of $10 and $20. had the same problem in the past only to find at the store clerk was using my certificate! Yesterday, I had four certificates valuing over $40, and was told it was a zero balance on each! I was then told to contact the company, which I did in the past as well to get it resolved. After Spending over an hour and a half trying to resolve this issue, I was finally issued credit, however, when questioned some of the certificates, which had a zero balance - the transactions could not be verified..another I was told was used for only Two cents!! I absolutely love this credit card but I believe it is scandalous regarding the rewards certificates that are issued! I would appreciate any help I could receive. Thank you.Please note: I am the only household member.,the attachment shows just one certificate with the amount balance written by the store employee, ,yet when trying to redeem was told a zero balance!first, employee tried to say it was expired..which is untrue. Expires 4/12/24! ***The corporate address,which would not be provided by the employee,but only with my research is: Address: ***********************************************************

  Business Response

  Date: 07/27/2022

  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *********************** ****************

  Customer Answer

  Date: 07/27/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

  I would like to know what phone number is affiliated w the TJXcredit cardI only have the customer service number..your response said I would receive a call in ten  days..So as for now, the issue has not been resolvedhopefully, it will be .after I do-receive a call or speak to a *************** representative ..

  thank you..