Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The TJX Companies, Inc. has 363 locations, listed below.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  550 Cochituate Rd Framingham, MA 01701-4654

• 

  The TJX Companies, Inc.

  5072A W Main St Kalamazoo, MI 49009

• 

  Winners Apparel (Canada)

  12101 72 Ave Surrey, BC V3W 2M1

• 

  Winners Apparel (Canada)

  4700 Kingsway Burnaby, BC V5H 4M2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** has owed me a reimbursement for over 4 months now. Closed my account and refused to refund me.

  Business Response

  Date: 06/09/2025

  Dear ******,

  We are happy to learn that the issue that you experienced has been resolved with our ******************* team.

  If you have further question, please contact *******************. You may visit their site at ***********
  You may also call them at **************, and they will be happy to help. 

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Winners **** location, Monday June 2 2025, black manager was absolutely rude and nasty behaviour toward customers, and always lazy when u ask for assistance, really major problem at this **** location

  Business Response

  Date: 06/09/2025

  Dear *****,

  
  We acknowledge receipt of the complaint of Mr. ****** ********** has a customer service dedicated to resolving customer complaints. Our records does not show that Mr. ***** attempted to contact ********** customer service to discuss his complaint before contacting the BBB. We have however contacted Mr. ***** and he has not responded to our email and phone call. All customers can contact TJX Canada by calling ************** from Monday to Friday (9-5 EST) or by sending us an email via our website : ******************************************* .

  Customer Answer

  Date: 06/09/2025

  Seriously worst customer service in the industry, she was completely rude and too lazy to interact with customers!! ************************ have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gift card that was issued to me due to a cancelled order has been removed from my account. States the credit is expired, this was issued from my personal funds and should not be fraudulently confiscated by TJX Companies for their own profit.

  Business Response

  Date: 06/05/2025

  Dear ****,

  We regret any inconvenience this has caused. We reissued your gift card on 06/04/2025. You should receive the gift card by email within ***** hours. Please be sure to check your Spam/Junk folder. We appreciate your reaching out. Were happy to help.

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint regarding a deeply upsetting and humiliating experience that occurred today, June 1, 2025, at approximately 5:00 PM, at my local T.J.Maxx store. The incident involved a store manager named *****, whose conduct was not only unprofessional but also completely unacceptable.I visited the store to return an item that, while lacking a sewn-in label, still had the original T.J.Maxx price tag attached. Instead of being treated fairly and respectfully, I was accused by Manager ***** of switching the tag and attempting to return a different item, which is a completely false and offensive accusation. I was essentially accused of thefta crime I would never commit. I am a person of integrity and have never engaged in any dishonest *********** make matters worse, Manager ***** raised her voice and made the accusation loudly in front of a line full of customers, publicly humiliating me. I was stunned, embarrassed, and hurt. I have been a longtime, frequent customer of this store, and have spent thousands of dollars here annually. Many of the employees even recognize me by face and have always treated me with kindness and professionalismuntil now.I cant help but feel that Manager ***** may have unfairly stereotyped me based on my age or ethnicity. Her behavior felt discriminatory and targeted, and it has left me feeling completely unwelcome in a store that was once a trusted part of my neighborhood. I now feel uncomfortable and disrespected in a place where I used to feel at home.This incident has caused me significant emotional distress, and I consider it a clear case of defamation of character and discriminatory treatment. I am requesting that this matter be formally reviewed and investigated by ****Maxxs corporate office, and I ask for the Better Business Bureaus assistance in securing a written apology and appropriate corrective actions to ensure no other customer has to endure what I did.

  Business Response

  Date: 06/04/2025

  Dear *********,

  Thank you for contacting Tjmaxx **************** regarding your experience in our store.

  
  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by email and by the phone number you provided. If you may reach out to our customer service representatives at ************** during business hours 9am to 6pm Est. to further assist.
  
  

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a highly energetic maxxinista. I was excited to come shopping at the ******************* store in ***********, **, in hopes of finding some great items to add to my collection of handbags. In the past, this location has had a very good selection of merchandise to choose from, making it one of the better stores in *********** for Merchandise selection. However, considering the location, I have noticed the level of customer service has started to decline, leaving customers dissatisfied.On this particular occasion, I found a **** ************** beauty organizer on sale for $10. However, the bag was dirty on the bottom and handles. I searched every shelf for another, but it was the only one, so I brought it to the register and politely asked the cashier (description: mature age adult, ***** skinned, heavy set, hair was blonde/gold, short & close cut) to ask a manager if they could discount the item due to the product being dirty. The cashier responded, stating, NO! The item is already discounted, a manager is not going to do anything additional! I replied, That simply is not true. I shop with this company all the time. She then whispered something to a person next to her, who replied No. She walked off, came back, and said the manager said no. A manager never came to the counter to address me or the situation, and it was handled unprofessionally. I was told the store manager's name was ***** when I asked. However, I am unaware if the store manager was aware of the incident since no manager responded to the counter at the requested time. I decided to shop at a different retailer since I was shown a lack of value from the company.

  Business Response

  Date: 06/03/2025

  Dear *******,

  Thank you for contacting ************************ regarding your experience in our ***********, LA store.
  
  We are happy to learn that the issue that you experienced within our store has been resolved with our Store Manager and regret any inconvenience this has caused. For any future experience please feel free to contact ************************ at ************** Monday through Friday, 9 am 6 pm EST.
  
  

  Customer Answer

  Date: 06/03/2025

  I have spoken to the store manager ****** regarding the situation that took place at her store. She made me aware that she was not at the store on 5/31/25 and apologized for inconvenience. However, no solution was made regarding the item that was dirty that was purchased. I was then encouraged to come shop again with the store that still has made no attempt to rectify the situation or provide any form of customers courtesy. My expectations as a customer were surely significantly higher than the expectations of the company.
  
  

  Business Response

  Date: 06/09/2025

  Dear *******,

  We are happy to learn that the issue that you experienced has been resolved and regret any inconvenience this has caused. If you have any questions or concerns, please dont hesitate to contact ************************ at **************. Our *************************** is open Monday through Friday, 9 am 6 pm EST.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out for assistance with locating a receipt for an in-store purchase. I recently attempted to return a shirt to the store, but was informed that without the original receipt, I could only receive a store gift card.While I no longer have the paper receipt, I do have proof of purchase through my bank statement, which clearly shows the transaction made at your store. Id prefer to receive a refund to my original form of payment and would like to see if the receipt can be retrieved or verified through your system.Please let me know what information you need from me to help move forward with this.

  Business Response

  Date: 05/26/2025

  Dear ****,

  We were disappointed to learn poor return experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by email and the phone number you provided. If you may reach out to our customer service representatives at ************** during business hours 9am to 6pm Est. to further assist.
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into the store to make a purchase and to apply for credit card because I come to the store almost everyday to make purchases. It so humiliating and I was so embarrassed when I was not provided my new credit card information not even by email but just to be told you were approved and it would be sent in the mail. Im a victim of fraud from when I was in the military so I keep my credit frozen so I only unlock if I apply for something and lock it back. They are calling to verify if its me applying and then they give me my new card information to use in the store email to me. This has never have to me at all that my credit card information was not given to me to make the purchase. I had it put everything back.

  Business Response

  Date: 05/27/2025

  Dear *********

  We were disappointed to learn of your poor experience. Our ******************* team have been trying to reach you at the phone number provide.
   
  If you have further question, please contact *******************. You may visit their site at ***********
  You may also call them at **************, and they will be happy to help.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 pairs of pants on 5-9-2025 at 17:51 time. I tired to return the pants on 5-21-25 at 18:54 in ****** ******************. I had the receipt and all the tags. I did remove the tags. I had all the tags with me. When I looked at the pants the threads were unraveling. So I decided to return them. I made another purchase for $59.12 after they wouldnt accept my return. The manager ****** ( the ***** cashier had to think about it. May not be the mangers name. Only white female manager on duty. The manager claimed I washed the pants. I didnt. I asked the manger were the written policy was that you cant return an item you washed. She pointed to the return sign and said soiled means washed. It doesnt. It means stained. I tried to talk to her but she walked away. I asked the cashier why she thinks I washed the pants. She said the manager smelled the pants and it smelled clean like tide. So I drove to the next closest marshals. They accepted the return and refunded me ($34.46) with zero problems. I wasted an hour of my time driving there and back. This manger is crazy. She must hate white males. I have no idea. When I drove to the other Marshalls it was extremely easy for me to return the items. I have no idea if the ********************************** is in a poor area and they fight all the returns. The other Marshalls was in a higher income area. I have returned other items at the ****** location and have never had any problems. I have no idea if the cashier is in high school and didnt know how to do the return and got the manger. I asked her who thought I washed the pants. She said it was the manger. She said she had no idea I washed the pants. But I never washed the pants and they were in perfect condition with no stains or damage. I would have taken a gift card for the return. But the Manager ran off after she said she cant refund me. Even though I had the receipt and tags and it was less then 30 days from the purchase date.

  Business Response

  Date: 05/27/2025

  Dear ****,

  Thank you for contacting Marshalls **************** regarding your experience in our ******, ** store.

  
  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by the phone number you provided. If you may reach out to our customer service representatives at ************** during business hours 9am to 6pm Est. to further assist.
  
  

  Customer Answer

  Date: 05/27/2025

  ***** called me from *********** corporate office.  I just wanted to make sure they heard the complaint.  I uploaded receipts.  I had to drive to ******** to return the item after Toledo Ohio refused the return.  I purchased items at check out in ****** when they refused me.  I drive straight to closest store in ********.  They accepted the return (30 minutes later) with no problems.  I am good with Marshalls reaching out.  Im so busy with work to call back.  They received my complaint and acknowledged me.  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ring for a friend in ********************. It was a size 10, his finger is about a 12/13. I came back with the item, kept the receipt but forgot about returning it until last weekend. Today I went to the same TJ Maxx in my neighborhood and wanted to do an exchange for something else or a store credit. I presented the receipt and I was told that only jewelry has a 30 day return policy and that it cannot be exchanged or returned after 30 days. Everything else in the store can get a store receipt except jewelry. I stated where on the receipt said refunds but I am asking for an exchange if I can find another item or a store credit. I called for a manager and she came and said the same thing as the sales clerk, and then she immediately said, "Have a nice day" and left. She was very dismissive, for the first time I felt devalued. Your return policy information online said that items over *********************************************************************** Look, I have been a value customer in my neighborhood and I hold unto receipts now to avoid any problems with returns. I seldom return anything but I wanted to get my friend a replacement. I honestly do not feel valued with the Manager dismissive behavior and unwilling to provide any form of customer service for this item. I agree that I could have returned the item since early April but it slipped my mind. All I am asking for is an exchange if an item can be found or store credit, is this so difficult when the item was never used?

  Business Response

  Date: 05/14/2025

  Dear ********, 
  
  Thank you for contacting ************************ regarding your experience in our ***********, ** store.
  
  We were disappointed to learn of your poor experience. We were glad our ******* customer service team was able to address and assist you with a store gift card.
  
  We hope we have the opportunity to better serve you in the future.

  Customer Answer

  Date: 05/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  Please note that I contacted ** Maxx customer service and spoke with ***** who was able to advocate for the return to be honored as an exchange.  It was not an easy task as I was first rejected and then ***** spoke to another assistant manager name ***, at the store in question and she responded positively to the exchange. 

  I did ask that customers should be educated about this policy and today while I was in the store, I had the privilege of educating a customer to this jewelry policy.  ******* employees still feel that the little 8x6" sign that is literally not visible to a customer is the customer right to see.  

  So thank you, the situation was resolved today.  Thank you BBB.
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice for an item at this Marshalls. When I went home, I noticed it on my receipt and promptly contacted a live agent on **************************. The live agents name was Ladi and I sent them a picture of my receipt showing the item that I was charged twice for. I was initially offered a $10 gift card but I explained that this didnt really make sense because I already bought the items I wanted, so why would I want to go buy more things? I would prefer a refund. The agent spoke with the managers at the store and told me their names. Their names are ******* and *****. The agent told me it would be OK to go in and to get a refund that the managers were aware of the situation. I even got a phone call from a manager explaining that I could come in and I also have a voicemail of that. So an hour and a half after chatting with the live agent and receiving this voicemail, I went into the Marshalls and was told that the managers had already left for the day and they would not be able to give me the refund. There was another manager on duty that was very rude and said she had no way of knowing if I really was charged twice, even though it was clearly on the receipt. I showed them screenshots of my conversation with the live agent, and I let them listen to the voicemail. I was told to come back sometime in the the next day. I cant begin to explain how far beyond ridiculous this is. I was basically treated as if I were a thief when a cashier that rung me up earlier, made an innocent mistake and charged me twice. The mistake is really not a big deal. The issue is more about the fact that Marshalls would not rectify the situation under any circumstances. I was told one thing and when I arrived at the store, I was not given a refund. This makes zero sense, and Marshalls does not treat their customers with Care. I will never again shop at Marshalls or any of its affiliate stores.