Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The TJX Companies, Inc. has 363 locations, listed below.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  550 Cochituate Rd Framingham, MA 01701-4654

• 

  The TJX Companies, Inc.

  5072A W Main St Kalamazoo, MI 49009

• 

  Winners Apparel (Canada)

  12101 72 Ave Surrey, BC V3W 2M1

• 

  Winners Apparel (Canada)

  4700 Kingsway Burnaby, BC V5H 4M2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, July 21, 2022 I purchased a bedding sheet "set" from Winners on ************************************************************. Postal code L0R 1P0. The sheet " set" name brand I purchased is called " Telerie Visconti " Italian Luxury Linens. It has a Winners C.A. identification number label for Winners Merchants International L.P. ****** number C.A. *****. When I got home and disposed of sheet " set " packaging I discovered that my very expensive sheet set is missing 2 King **** pillow cases. When initially in store I carefully read the back of this sheet " set" and the part where it lists of what this sheet set consists off listed 1. FLAT SHEET. 2. 1 FITTED SHEET. 3. 2 King ************ The part where it supposed to say 2 King *********** printed directly on a package as previous 2 items had a Sticker over it and had printed exact same thing 2 King *********** BUT it was a store sticker over the printing that SHOULD be on this sheet " set" pkg. I discovered 2 King size *********** missing completely from this " set" I purchased. Not only they were missing but Winners Canada did not have enough quality control to make sure that ALL the sheet " set" pkg had all the items before putting it on a shelf at Winners for customer to purchase this item. They simply stuck a Sticker label over ( whatever was written on it and placed it on shelf) Yesterday I called and spoken to customer service for Winners ********************** and the agent on the phone took my email address and receipt number plus my Tel. # and advised me she will send me email Right Away so I can send pictures of this set and in return (as I opted to not drive back to store and return this set as it's too far for me to waste gas as I live in a country and only leave once in a while to shop)in return she will give me a Discount for this set on my CC # once I send her email back with pictures. As to date I received NO email from her, NO phone call, NOTHING. I would like Winners to contact me via email to arrange discount as promised!

  Business Response

  Date: 07/27/2022

  Thank you for contacting ************************** regarding our sister store Winners.

  We appreciate your feedback and have passed your comments on to our ****************** team.
  
  Sincerely,
  
  *********************** Customer Service

  Customer Answer

  Date: 07/27/2022

  Hello.
  There was no resolution made yet by business. Business simply send me message stating they have passed my comments. So I cannot accept the resolution that is not made yet by company. Up to date : Noone from Winners Canada customer service has contacted me. Not via email, not via phone to solve this issue.

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction : 06/25/2022 Time: 8:40PM Manager on Duty: **************An employee was rude and racist towards my family. When I mentioned my concern to my manager, she did not rectify. They acted rude by forcing us to leave the store due to our race. We are a hispanic family and was not causing any trouble. This is racism. The manager did not do any type of resolution and I need help on this case.

  Business Response

  Date: 08/01/2022

  Thank you for contacting TJ Maxx regarding your experience in our *******, ** store.
  
  We were disappointed to learn about your unpleasant visit. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Upon receiving this message we contacted the District Manager of this store to follow up with you. We understand she has been in touch with you and this has been resolved.

  Again we appreciate you reaching out and hope to see you in one of our stores again soon.

   

  Sincerely,
  
  
  *****
  TJ Maxx Customer Service

• Initial Complaint

  Date:07/16/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pet bed with a price tag of $39.99 along with 3 bottles of nail polish that I unfortunately didn't pay close attention to the price of each. I live an hour from the store. Upon arriving home and removing the brand label, I placed the pet bed on the floor. I turned it over so the tag would be on the bottom but there was a second tag on the other side. Upon further inspection each tag had a different barcode/price. One was $39.99 which is the one I saw when selecting the bed (this tag was also on the side facing the front of the store shelf) the second tag was marked with a barcode/price of $49.99. This tag was on the end of the bed and on the bottom. I obviously was charged the $49.99. I called the store and spoke to a manager. After researching the barcodes (which are identical and i have photos of them)...she came back to tell me the correct price was the higher price. She said I could return the item if I wanted to. This item had two of the same barcodes on it with different prices. How do they not have to honor the lower price?

  Business Response

  Date: 07/17/2022

  Dear *********,

  
  Thank you for contacting TJ ********************* via the ********************** regarding your experience in our ************** store.
  Customer courtesy and convenience are very important to us, and we apologize if you feel you did not receive this on your recent visit. It is our policy to sell merchandise for the correct price at all times.
  
  However, as a customer courtesy, we are sending you an e-gift card in the amount of $10.00 to reimburse you for the price difference It will be sent in a separate email from ******************************* within one - two business days.
  Again, thank you for taking the time to write and for bringing this to our attention. 
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  *****
  TJ *********************

  Customer Answer

  Date: 07/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  Regards,
  
  
  *********************************

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some items from TJMaxx online. When they arrived, one item was defective. They told me I could return it and not be charged for the return fee. When I returned the item by mailing it, I also included an item which I should have been able to return in store. However, after going to two TJMaxx locations, no one would accept it for return and I was told I would have to return it by mailing. I understand there is a policy that returns by mailing include a $10.99 fee. However, I was also told that I could return the item instore, which was false. I was unable to return the item instore. The order number was **********. I believe I should have received a full refund and not be charged $10.99 when I was unable to follow TJMaxx's return policy instore.

  Business Response

  Date: 07/17/2022

  Thank you for reaching out.

  We have shared your concerns with our *********************** Team, and a Representative will reach out to you in the next 1-2 days.

  Customer Answer

  Date: 07/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  Regards,
  
  
  ***********************