Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

457 total complaints in the last 3 years.
186 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 16, 2024 I made an online purchase at ************************** for an entryway console (like a sofa table), and a pillow. When the console arrived, the box was tattered and torn, and was dripping with a slime that smelled like garbage. I opened the box to see if the console was salvageable and discovered it definitely is not due to cracks all over, including a large crack that split the bottom part of the console in half. It also exposed that the item was made out of cardboard and plaster, and not solid wood and cement, like it was described on the original manufacturer website. I reached out to customer service and ***orted the issue. They told me to return it using the return label. There was no return label, order receipt, or even a Tj Maxx price tag on it. I reached out to customer service through chat and it was recommended to return it to a store. I lugged the box myself into my car and drove the 30 minutes to a nearby store, where I was told I would only get a merchandise credit/gift card, because I paid with ******. I requested a manager who stated she couldnt do anything. I had them generate the gift card and left the store. Now Im left with a $488.24 balance on a gift card for a store that Ill never shop at again. Ive reached out to their customer service twice and received a ***ly to the same email from two different **** who had different answers for the situation, and a chat *** once who had a different answer as well. I want the gift card voided and my money returned to my account via ****** or another avenue. I want them to remove this product from their website as it is a fake product and false advertising. I also would like an additional $50 for the cost of getting my car detailed in the back because of the smelly box they delivered this in.
Business Response
Date: 01/07/2025
Dear ***,
Thank you for contacting TJ Maxx Customer Service.
We regret any inconvenience this has caused. A refund has been issued to reimburse you for the damaged item in your order. Your refund confirmation number is RET07965103. Please allow 5-7 business days for this amount to show up on your ****** statement. A gift card was also issued.
You can expect to receive this in your email in 3-5 days. We appreciate you reaching out and are happy to help.

Sincerely,

Grace
TJ Maxx Customer Service
Initial Complaint
Date:12/31/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ** ********************* Team,I am writing to bring to your attention an unsettling experience I had at your ************************ store on December 30, as well as to seek a resolution regarding a pricing discrepancy involving a Pajar Alsephina coat I purchased.During my visit, I found the mentioned coat in the clearance section. However, unlike the other items in this section, this coat did not display a marked-down price. Given its placement, I presumed it would be on sale. A store associate advised me to inquire about the correct price at checkout.Upon checking out, I discussed this with the cashier who then consulted their supervisor, whom I believe was the store manager. Upon inquiry, the manager informed, quite dismissively, that the price was final at $179.99. Despite my attempt to explain my confusion based on the coat's placement in the sale section, the manager responded in a manner I found to be both impolite and unprofessional, raising his voice in the process.After returning home, I discovered on the ** Maxx website that the coat is listed at $144, evidence that I wish to present alongside my receipt showing the price I paid ($179.99). It is clear that I was charged more than the current selling price, and the interaction at the store left much to be desired in terms of customer ********** a loyal customer, I am deeply disappointed by this experience. I seek a refund of the difference ($35.99), given the price discrepancy.I have attached the necessary documentation for your reference.Thank you for your attention to this matter.Sincerely,WD
Business Response
Date: 01/03/2025
Dear Wolali,
Thank you for contacting ************************ regarding our pricing policy.
It is possible to see the same item in our store and online at a different price due to the fact that our buyers may purchase the item at a better price at a different time of the year, which allows for us to offer it to our customers at a better price.
Additionally, markdowns are taken on items based on when they arrived in the stores and not necessarily based on the items themselves. This is why you may see one item marked down and another of the same item marked at the original price. We hope this clears up any confusion.
Again, thank you for taking the time to write. You are a valued TJ Maxx shopper, and we hope to see you in one of our stores again.
Sincerely,
Grace
************************

Customer Answer
Date: 01/03/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Hello,

I've noticed that most stores offer price matching. Could you please clarify if ******* provides price matching between its online and in-store prices? I am not seeking a price match with other retailers, but an internal price match between ** Maxx's online and physical store offerings. The store manager referred to a price of $179.99 as the online rate, which prompted me to verify it myself afterwards. I found there was a discrepancy and would like to request a price match.

Furthermore, I would like to express my disappointment regarding an issue of unprofessional conduct by the store manager. This matter was brought to your attention previously, but unfortunately, it was not addressed in the response I received.

Thank you for your attention to these matters.

Best regards,

WD

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Wolali

Business Response
Date: 01/08/2025
Dear Wolali,

Thank you for contacting ************************ regarding our price adjustment policy.

As noted on the previous email we do not process price adjustments on merchandise. In order for us to remain consistent in our stores and online, we must stand behind this policy and hope you understand our position on this matter.
It is possible to see the same item in our store at a different price due to the fact that our buyers may purchase the item at a better price at a different time of the year, which allows for us to offer it to our customers at a better price.

Thank you for taking the time to write.

Sincerely,

Grace
************************
Initial Complaint
Date:12/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased the electric kettle from TJ Maxx in *********, ** on 9/27/2024. However, the lid steamed off and I was burned trying to put it back on before it fell. I attach photos herein. Steamed the windows like crazy and wouldnt shut off. Broke a glass up when the lid fell in the sink. Please help thank you.
Business Response
Date: 12/31/2024
Dear *****,

Thank you for contacting *************************

We are sorry to hear about your purchase. If you would please email us back with a copy of your receipt, we would be happy to research this return further for you.

If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

We look forward to hearing from you.

Sincerely,

Grace
TJ *********************
Customer Answer
Date: 12/31/2024
complaint is against the company, Cook With Color! Not TJ Maxx!
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Customer Answer
Date: 01/05/2025
TJ Maxx has resolved the matter.
thank you!

***** P
Initial Complaint
Date:12/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi and happy holidays. I visited the tj maxx location on ********************************************************************** on Tuesday ,Dec 24, 2024 to return a box of ****** ******* Christmas lights . I don't have the receipt because my sister had purchased them for me. I was told first by the cashier that she couldn't take them back. So I asked for a manager. A worker, must've been a manager had decided to take the lights back. She got my drivers license to start the return process, when another manager ******, proceeded to stop the return and told me that she's sorry but she can't return the lights because they come from Homegoods and their " sku" is different and proceeded to tell me that I have to take it back to the store where I had purchased them. I kept repeating myself that my sister bought them for me from the store In ****** and I can't get the receipt nor do have a car to get back out to ******. She said sorry and pushed the lights towards me. That manager humiliated me ! I'm at the counter practical pleaded my case so she could take the lights back. The lights are $49.99. She acted like I was returning an item for $300. I spend too much money at that tj maxx to be treated like I am a common criminal!
Business Response
Date: 12/27/2024
Dear Lakithia,

Thank you for contacting ************************ regarding our return policy.

Although TJ Maxx and HomeGoods are owned by the same parent company, The TJX Companies, they operate as separate divisions. Therefore, merchandise purchased from a TJ Maxx would need to be returned to a TJ Maxx store.
If we can be of any further assistance, simply email us back or contact our *************************** at ************ during Mon - Fri, 9AM-6PM, EST.

We appreciate your inquiry.

Sincerely,

Grace
************************
Initial Complaint
Date:12/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 22, 2024, I was asked to leave the homesense Concord store unfairly. My sister and I came to shop, and while helping her return a rug, an employee claimed the person in the car with me insulted him. Although I had no involvement and was shopping inside, (he just called him mean and ugly and to show him where the dirty part is in my presence) I was told to leave and banned because I arrived with that person.I believe this decision was unjust as I was not part of the issue. What scares me is hearing that a store has a right to do that to anyone and that this can happen any time at any store for no reason. Now I have a fear to even go to any store thinking they can come up with other reason and have me removed or ban me for life.
Business Response
Date: 12/30/2024
Dear *******,
Thank you for contacting Homesense Customer Service.
Thank you for reaching out. We looked into this matter and based on our investigation were comfortable with how our Associates handled the situation.

Sincerely,

Grace
Homesense Customer Service
Initial Complaint
Date:12/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep getting billed by tjx rewardsfor a bill that I paid in June. Every time I am assured that they located the payment that theyve accidentally posted to the wrong account and that they are going to transfer it and credit it. Yet over and over again I get billed saying they cant find the payment and that the payment is past due. I closed the account entirely many months ago and yet I keep getting harassing bills from them and then when I call to explain that this had already been taken care of, the customer service person erroneously starts the whole process over saying that they didnt get the payment. I then have to escalate to a supervisor to start the whole process again where they tell me its all set. This had been going on for six months and I am at my wits end. I have probably wasted over 20 hours of my life on this. I pride myself on always paying my bills on time and have never paid a bill late in my life. Please help me to resolve this issue which keeps being used to harass me even when Ive been assured numerous times in writing that the issue has been resolved.
Business Response
Date: 12/31/2024
Dear *********,

Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by *******************. You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

You may also call them at **************, and they will be happy to help.
You are a valued TJX customer, and we appreciate your inquiry.

Sincerely,

Grace
TJX Customer Service

Customer Answer
Date: 12/31/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*********
Initial Complaint
Date:12/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife bough a vitamin with a brand name of OLLY from Marshalls in December 2024. She had been eating the vitamins several times before I saw that expiration date is 07/2024. Though 5 months passed since the expiration date, the store refused to return it. First, the manager on duty did not apologize, and required my ID. I provided them with my ID's picture (that time, I did not have my ID on me). I know there are policies or protocols for making a return. My main question is: should somebody die or severely injured so that company takes these kind of things (selling passed expiration date foods) seriously? It is a disaster to sell a product which is ate by customers after 5 months of its expiration. Instead of providing a simple solution to my first, polite request, they refused to do so.
Business Response
Date: 12/31/2024
Dear ******

Thank you for contacting Marshalls *****************

We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to research this return further for you.
We will contact the Store Manager so they may file a claim with our insurance carrier, ******, on your behalf. Please provide the store location which the vitamins were purchased in.

If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

We look forward to hearing from you.

Sincerely,

Grace
Marshalls Customer Service
Customer Answer
Date: 01/01/2025
Hello,
Thank you for your response. Please find the attached images of the product. Unfortunately, I discarded the receipt shortly after purchasing the product. However, the store manager can confirm that I bought it from their store. The following information might also be helpful: I visited the store around 8 PM on December 16, 2024.
Regards,
***** ******

Business Response
Date: 01/08/2025
Dear Murad,
Thank you for emailing us your photos.
We will need to contact the Store Manager so that they may file a claim with our insurance carrier, ******, on your behalf. Please provide the store location which the vitamins were purchased in so that we can proceed with this issue.

If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

We look forward to hearing from you.

Sincerely,

Grace
Marshalls Customer Service
Initial Complaint
Date:12/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12.20.24 I witnessed a manager bullying and being harsh to an employee with special needs. This is the second time I have witnessed one of their managers, being exceptionally harsh with correction and how they speak to their employees. The first time the employee was not special needs, but I witnessed the manager correct them so loudly and make a scene, then proceed to go out back and gossip and speak badly of the said employees. today I could not stand by without saying something so I asked to speak with the manager of the manager. His name is ******, and the only reason I am reporting this is because he didnt seem to care. He listened to me he said, his managers were not trained to do this (obviously) but did not assure me this issue would be resolved. I am a parent of a child on the spectrum with Hope that one day he will also be able to hold a job where he is respected, and treated fairly and spoken to humanely I sincerely hope this will be investigated thoroughly and that we protect our people especially those who need a little extra help and care thank you
Business Response
Date: 12/24/2024
Dear *********,

Thank you for contacting ************************ regarding your experience in one of our stores.

We were sorry to hear that you had a poor experience. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back and let us know what store you were in, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.

We look forward to hearing back from you.

Sincerely,

Grace
************************

Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST
Initial Complaint
Date:12/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Payment Method *Required error icon Order Not Processed Please contact your card issuer, or call customer service at ************** to order over the phone.Payment ************* Credit Card none of my orders go thru. for years with good cc please un black list me before you say i am not investigate going on for years.
Business Response
Date: 12/26/2024
Dear Deb,
Thank you for contacting TJ Maxx Customer Service.
We regret any inconvenience this has caused. We are currently looking into this issue and will reach out to you with any updates.
We appreciate your reaching out. We're happy to help.

Sincerely,

Grace
TJ Maxx Customer Service
Initial Complaint
Date:12/20/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested for this company to cancel my card and pay off the bill. I was also requested to have the late fee of ***** taken off the bill due to not receiving the the statement from them and they refused to cancel my card and put my request in some kind of resolution that would take two days for a response. I waited *********************************************************************************************** telling I did not receive it. The company refused to waive the late fee and has refused to cancel my card and when I asked to speak with a supervisor they argued with me about this process over 20 dollars. I want this company who is charging 34 percent apr and their practices reviewed and I want my card canceled along with the late fee.
Business Response
Date: 12/24/2024
Dear *****,

Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by *******************. You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

You may also call them at **************, and they will be happy to help.
You are a valued TJX customer, and we appreciate your inquiry.

Sincerely,

Grace
TJX Customer Service

Customer Answer
Date: 12/25/2024

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint only as to waive the late fee and cancel my card #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I spoke with the company and they took off the late fee and did cancel my card as requested. I originally stated that the statement was never sent to my address, in time enough to pay the statement on time to avoid the late fee, and asked to have it waived. My biggest concern was that they did not believe that I did not receive the statement like I would call to lie about this. I asked to cancel the card and they refused to cancel the card until I the dispute was resolved, however, this was their procedure to put it in dispute, and I explained that this was stupid to argue about a 20 dollar late fee with a customer, and this practice was not supportive of what they claim to be customer friendly. I also pointed out that their *****% APR was the reason for canceling the card, and when I was making the purchase in the store it was never clear that this would be the APR until l made the purchase and this made it too late to disagree with anything, and I pointed out this problem to them during in store purchases as they stated I would have been informed about the APR at the time of purchase however, I was not.

Regards,

***** *****

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The TJX Companies, Inc. is NOT a BBB Accredited Business.