Reviews
This profile includes reviews for Billshark's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 261 Customer Reviews
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Review fromMechelle W
Date: 07/08/2024
5 stars****** from Billshark truly deserves all five stars for her exceptional service and expertise. She recently helped me with my Spectrum internet bill, and I couldn't be more impressed. She managed to secure incredible savings totaling $625 for me!Her professionalism and dedication were evident throughout the process, making what could have been a complicated negotiation seamless and efficient. I highly recommend Bineta and Billshark to anyone looking to save money on their bills while receiving top-notch customer service. Thank you, ******, for your outstanding work!Review fromNm N
Date: 07/08/2024
2 starsNm N
Date: 07/08/2024
I gave them a 2 not because they cant lower bills but I paid for a subscription through a third party and BILLSHARK got my bill lowered but they never said I had to pay more. Now that its done they want to charge me like over 140 for lowering it. And thats not what the app told me when I signed up. I believe ***** was the app I used and connected me with ******* told bill shark i rather not have there service and they still keep bothering me for the money I would never have signed up for this if I knew it was that much money.
Billshark
Date: 07/08/2024
****-
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps.
Thank you,
Billshark Customer SuccessReview fromChristine D
Date: 07/06/2024
5 starsFirst time using the service reccomended through a finance app I use. They were able to save me quite a bit on my internet bill and there's nothing I hate more than wasting time on hold trying to haggle with these companies myself! Well worth the fee!Review fromSusan H
Date: 07/06/2024
1 starSusan H
Date: 07/06/2024
They did not have my permission for their services and the charged me over 500 dollars. When I called they said because I had opened a email it gave them permission. I had opened the email but thought it was spam. They wouldnt do anything about it. So now Im out 500 bucks when I dont have it to spare.Billshark
Date: 07/08/2024
Good morning,
We are currently reviewing your account and will be reaching out to you shortly.
Thank you,
Billshark
Review fromming z
Date: 07/06/2024
5 starsbillshark successfully negotiate $25 off for my next bill from ATT, nice job! I love it.Review fromJoel G
Date: 07/03/2024
5 starsGreat, effective and efficient service. Best negotiation result from an online service Ive had yet. Would highly recommend.Review fromAnnie M
Date: 07/02/2024
5 starsThank you so much for your help. Awesome! You are appreciated.Review fromSoyun C
Date: 07/01/2024
3 starsSoyun C
Date: 07/01/2024
I didn't know that the service extends automatically each year that the amount they saved also comes with a bit of added hoax. For example, some few amount of Promotional Discount ($60 this year, $180 last year) doesn't start this year but a year later and guess what? They automatically extend the service to renegotiate the rate from the same year that this discount cannot even apply yet they still charge 40% of that amount as well.I tried to cancel this service but they don't even have that option on their website. It's so inconveniently designed that I might have to call them directly (wish me luck I haven't been able to find their phone number or email yet) and who knows how long it would take. I don't like that they are not being 100% honest and customer centered. They are indeed sharks even to their customers.Billshark
Date: 07/02/2024
We apologize for any confusion and inconvenience you experienced with our service. We understand your concerns about the automatic renewal and the application of promotional discounts. Your feedback is valuable to us as we strive to improve our service and transparency.
We openly display our contact number and email************* and ******************************** on our site and through ******* I'm happy to inform you that we have opted you out of all future negotiations and will not negotiate on your behalf unless you submit a new request.
Review fromKatie Z
Date: 07/01/2024
5 stars******** was excellent! I didnt have to do anything on my end to renegotiate my internet bill for another year. I wouldve forgotten to check and paid what my provider originally asked, but thanks to ********, I am saving every month.Review fromStacey H
Date: 06/30/2024
5 starsEasy sign upfor this service, awesome money saver! Great communication with customer.
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