Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-26-25 my credit card was charged $266.55 for an online order placed for an outdoor car cover through **************************. By the end of April I had not received the car cover and called the company at ************ and spoke with **** She informed me that *** had discontinued the car cover for my specific make and model and they had been trying to locate one at dealerships existing inventory but had not been able to locate one. At that time I told her to cancel my order and provide a refund to my card. She agreed and said it might take up to two billing cycles. I still have not received the refund. I called the bank to have them do a charge back and they said I had missed the 60-day deadline for a disputed charge. Can you please help me get my money back? It seems like others have been scammed by this online company also. Thank you in advance for any help you can provide.

  Business Response

  Date: 07/13/2025

  Refund has been completed.

  Customer Answer

  Date: 07/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car part,canceled the order and want my ********* was a window regulator for a toyota rav4.

  Business Response

  Date: 06/18/2025

  Customer ordered incorrect part. Order was canceled and has been refunded. The amount of the transaction was $111.32

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Why did I have to contact the BBB in order to receive my refund? That's not a good way to conduct business. 
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:01/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a windshield wiper fluid reservoir for my 2001 Toyota 4Runner on 02JAN25. I ordered the part prematurely and have no need for it. I inquired about the return process for this part via email on 09JAN25 (before it had been delivered to my address). My inquiry went ignored so I sent a follow up on 13JAN25. The part finally arrived on 14JAN25, the same day that I received a response. *** ****** informed me that the part is not returnable because it is a classic vehicle part (vehicle over 10 yrs). This information is not listed on their website return policy. Attached are screenshots of my order confirmation, email traffic, as well as the return policy listed on their website.

  Customer Answer

  Date: 01/25/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 01/31/2025

  Customer purchased a part for a 24 year old vehicle. Unforturnately, its not something we can return. See return policy below.

   

  *******************************************************

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  The return policy link that the business provided makes no mention of Toyota parts older than ** amount of years being non-returnable. At the very least, I would like to return the part because I have no use for it. A refund is not necessary, but I kindly request that the business please cover the cost of return shipping. I have not even opened the original packaging it was shipped in. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:12/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase of replacement airbags for Range Rover 2023.I paid for 2 items and after days of calling customer service they confirmed one of the item is back ordered and the other available. I instructed they refund the back ordered airbag and ship the available.I was provided a tracking number 2 days after and *** can neither confirm or deny they have the package. *** later confirmed that they cannot ascertain the location of the package hence it cannot be ************* days after confirmed they have compensated the sender and I should contact the sender for my ********* has been 3 month and 10 days now Express Land Rover parts have refused to respond to my emails or pick my calls to refund my money back to my card.Please help

  Business Response

  Date: 12/18/2024

  *** has recovered the package. Does the customer still want the product? If so we can send it out again with updated tracking. Please advise.

  Thx 

  Deb

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [The order is no longer needed. I will like to request a refund to my card. It has been over 80 days, thus I had to source for the parts at the Land Rover Dealership and the car is fixed already. Thanks for the response back but at this point I need the refund.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/24, we ordered a set of all-weather mats for our vehicle. We were charged the following immediately. The website stated it would take 2-7 days to arrive:Subtotal: $77.93 Est Shipping via Standard Shipping: $22.22 / Tax: $7.01 Total: $107.16 On 12/4/24, had not received indication that order had shipped. Reached out to company to inquire as to status and did not get response. Reached out again on 12/5/24 to inquire again. At this point, was getting concerned about the efficacy of the company and my purchase. Did not received a direct response. Instead, I received a shipping notice that our items were on the way. The mats arrived on 12/9/24. The mats did not fit, and we realized we made mistake & ordered mats for 2WD vehicle, not AWD vehicle, as intended. Proceeded to inquire (3 times via email and phone) regarding returns/exchanges with no response. We checked the website return policy and this is what we found:Returns Policy Contact us to arrange for any returns.A copy of the invoice will need to be included with the return.There is a 15% restocking fee charged against all returned parts.Parts must be resaleable and in the original packaging.We cannot take back used parts.We cannot take back installed or tried parts.Electrical parts are not returnable.We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.Return request need to be within 30 days of receipt.Since the mats were not used and followed the policy above, we assumed they could be returned. I reached out again to try to get confirmation of a return shipping address and finally got a response. Was then provided with an ALTERNATE return policy verbiage stating mat specifically were not returnable and they would not provide a refund. We are incredibly upset by the lack of customer service, return policy on their website is untrue, and we feel a refund for unused parts is reasonable and should be honored.

  Business Response

  Date: 12/18/2024

  Responded ot customer and approved return via email. Also provided customer with correct part number for their vehicle.

  Please send Return to the following address........
  
  JM Lexus
  
  Attention Parts ***** ******
  
  *******************
  
  Margate FL 33073
  
  *Please make sure it is in the original packaging and unused.
  *No markings on the manufacturers box itself (i.e. addresses should not be hand written on the packaging) and all manufacturing stickers intact.
  *We highly recommend Insuring your Return
  *Restock Fee may apply 
  
  OEM Vehicle Parts
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of purchase from OEM Vehicle Parts was June 21st 2024. The price was $1,068.53 for four brake calipers that were marked as in stock. On June 27th 2024 one of four parts was shipped and received. Since that time the remaining three items purchased have not been shipped and there has been no communication from OEM Vehicle Parts. I have used the OEM Vehicle Parts website to message the company as well as email and phone the company many times. Very few of my phone calls during business days and hours have been answered. I have left multiple voicemails. The few times that OEM Vehicle Parts has answered the phone they have told me the exact same thing "******* will be able to help you" and they have sent me to his voicemail as ******* is never available. From these voicemails ******* has never communicated with me. It has been five months now and no word from OEM Vehicle Parts.

  Business Response

  Date: 12/04/2024

  Hello,

  Refund was complete.

  Thx

   

  Customer Answer

  Date: 12/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Angus Glasgow

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car part Left Fender assembly on May 20th was charged for the part.And I kept checking via email on the part Beginning end of May and June 6/11 told nationwide back order sent 6/18 cancel notice was told I had to wait for a email confirming cancel also the email said they only put a hold on my account for the charges 5/19 for ****** that was incorrect it went thru.I reached out via email yesterday asking for an update since I received no email cancelling.And the person said well if you filed a dispute with your bank this is a different area.Im sorry this is no way to treat a customer.Thank you for your time

  Business Response

  Date: 07/06/2024

  Should be all set. Thx

  120527801532 52438
  Voided 06-Jul-2024 09:35:43 ****************************
  M
  XXXX1583
  USD 0.00

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have not gotten the refund yet. 

  Business Response

  Date: 08/19/2024

  This customer received their refund for the entire purchase. They disputed the charges on their credit card. The product they purchased was on backorder and they knew that up front. We did not appeal their dispute and it wasd closed in their favor.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/28/2024, I ordered floor mats for my 2017 ****** Tacoma. The invoice for the mats was $77.46 and the charge through PayPal, including shipping from ** to ** totaled $150.69. I immediately reviewed their cancellation policy and confirmed that the purchase could be cancelled up until shipping. I cancelled the purchase on 4/28/2024. I called to confirm the cancellation on 4/29/2024 and was told that my PayPal would be refunded within 3 days. I called again on 5/3 because the refund had not been registered at PayPal. The customer service representative apologized and said she would send a request to expedite the refund. When the refund was not received, I called again on 5/9/2024 and received the same apology and plan to refund. It didn't happen and I called again on 5/17/2024 with the same response and results. As of today's date, 5/24/2024, I have not received the refund, or the mats, or a statement they had shipped the mats (which I do not want). I can provide a copy of their invoice and documentation of the phone calls.

• Initial Complaint

  Date:05/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle part form the company. They claimed its new I got a bad part in the mail that was taken off a vehicle

  Business Response

  Date: 05/13/2024

  This is a brand new part. We shipped 2 products both pieces were brand new. We dont sell used products. Be that as it may we have approved an exchange for another one and provided return information to send the original back.

  Thx

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  I have attached the photos that showed I received the bad part that showed signs of leaking and used. I had opened the box and started the emails and calls within the time in which the part was to be delivered to my home. I showed the customer service woman Deb * as shown in the picture of the email. She asked for pictures of everything. The box was beat up and had a pice of green tape with some writing on it. She told me they dont deal in old parts only new ones. Then why was the box in a used state? Clearly they are unwilling to admit fault. They did not say they would swap the part out until after I had contacted the BBB. The woman also explained that its ok for new parts to leak oil. Thats ridiculous! At no point is a good part supposed to leak the fluid meant to be held in the part. Lastly I couldnt take my vehicle to my vacation due to the delay. Subsequently causing me to use my truck that cost a lot more in fuel on the trip.  This company was unpleasant and in no way willing to help. This company doesnt care about their customers. 
  
  Businesses and Customers should be civil* courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards*

  ******

   

   

  Business Response

  Date: 05/28/2024

  Sent out replacement last week. USPS 9434611206204134533403

• Initial Complaint

  Date:03/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i inquired about purchasing a product (2005 jaguar s-type oil pan) initially i was told the part i asked for incorrect before they sent the product i asked if this was indeed an oil pan, they proceeded to ignore me and sent product after i found that this (cheaper variation of the product they sent (that being a transmission pan) i asked for the correct part sent of which they waited until i sent the wrong part back after which i gain asked for the corrected part in which they took another 2 or so weeks to finally respond with we do not have the part in stock of which i found unacceptable as they not only advertised they did but failed to update their site, when asked for a full refund they ignored my request. this whole process taking about 1 1/2 months of me being ignored and not getting the part i requested.

  Customer Answer

  Date: 04/07/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 04/14/2024

  Customer was refunded almost 4 months ago as we previously communicated to them. The credit was placed on the original form of payment **** card ending in -9507.

   

  120244658776 48660
  Refund
  24-Jan-2024 08:36:49
  ************************
  V
  XXXX9507
  USD (456.40)
  25-Jan-2024 00:18:52
  USD (456.40)